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C3 AI PRIVACY POLICY

C3 is committed to the protection of the privacy rights of individuals. This
Privacy Policy (“C3 Privacy Policy”) explains how C3 handles information
relating to an identified or identifiable individual (“Personal Information”)
that is provided to C3 or that C3 collects when you visit www.c3.ai (the
“Site”). More specifically, this Privacy Policy informs you as to the categories
of Personal Information that we collect or process, why such Personal
Information is processed, how it is used and what rights you have. This Privacy
Policy does not apply to Personal Information collected on any third-party site
or application (including advertising) that may link to or be accessible from
our websites. We are not responsible for the privacy policies or data
collection, use and disclosure practices of those sites. We encourage you to
review the privacy policies of each site you visit.

The terms “you,” “your,” and “yours” refer to anyone utilizing the Site. The
terms “C3,” “we,” “us,” and “our” refer to C3.ai, Inc. and its subsidiaries and
affiliates. By using the Site, you consent to the practices set forth in this
Privacy Policy. We may periodically make changes to this Privacy Policy that we
will include on this page. It is your responsibility to review this Privacy
Policy frequently and remain informed about any changes.

1. How and What Personal Information Is Collected

Use of the Site; Cookies. C3 collects Personal Information that you voluntarily
provide us by completing and submitting forms on this Site, such as on the
“Contact Us” or “Ask an Expert” pages on the Site. This Personal Information may
include information such as your name, email address, telephone number, company
name and size, job title and the reason why you are contacting us. You may also
use the site to apply for a job with us, in which case you will provide us
Personal Information relevant to your job application.

The Site also automatically collects Personal Information through the use of
cookies or similar technologies to facilitate and enhance your use of the Site
and track usage patterns.  Cookies are commonly used small files that are placed
on your device.  For example, we collect information on the pages you have
visited, your referring URL or IP address, the time of your visit and related
session information, your requested page, browser type, USR agent, status of
request, number of bytes in the response, and query string.  The cookies that
the Site uses generally fall under the following categories:

a. Essential Cookies.   Essential cookies facilitate your use and navigation of
the Site. Essential cookies include session cookies, which are temporary cookies
that remain in the cookie file of your browser until you close the browser.

b. Analytics Cookies.  We and our service providers use analytics cookies that
collect aggregated and / or anonymous information to analyze the performance of
the Site and how it is used.  For example, analytics cookies show us which areas
of the Site are most frequently visited. An example of a third-party analytics
cookie is the Google Analytics cookie.  Users may obtain information on how to
opt out of Google Analytics cookies at the following URL:
https://policies.google.com/technologies/ads. 

c. Third Party Marketing Cookies. These cookies collect information on your
activities on the Site and other sites to display targeted marketing based on
your interests. 

Some browsers offer a “do not track” (“DNT”) option. Because no common industry
or legal standard for DNT has been adopted by industry groups, technology
companies or regulators, we do not respond to DNT signals. We will make efforts
to continue to monitor developments around DNT browser technology and the
implementation of a standard. However, you may elect not to accept cookies by
changing the designated settings on your web browser. Please note that some
features of our Site may not function without the essential cookies.

 

2. How Information Is Used

We may use the Personal Information in one or more of the following ways:

 * Sending information or materials you request
 * Responding to your questions and concerns posted via the Site
 * Providing a newsletter or other marketing communications
 * Operating and improving the Site
 * Improving our products and services and our marketing efforts
 * Conducting research and analysis
 * Processing and delivering contest entries and rewards
 * Evaluating your job application if you have submitted it through the Site
 * Linking or combining your information with other information we may receive
   from third parties to help better serve you.

 

3. Legal Basis for the Processing.

We will only process your Personal Information if we have one of the following
legal bases to do so:

a. the processing is necessary to comply with our legal or regulatory
obligations, such as tax reporting or regulatory requirements

b. we have obtained your prior consent for processing your Personal Information
for a specific purpose, such as evaluating your job application

c. the processing is necessary for the legitimate interests of C3, which are not
overridden by your interests or fundamental rights and freedoms.

 

4. Duration of processing of Personal Data.

When C3 is processing your Personal Information pursuant to any of the legal
bases set out in section 3 above, C3 will store your Personal Information only
for as long as is required to fulfil the purpose for which it was collected.
However, if legal basis b. (consent) applies, C3 will stop processing your
Personal Information upon notification of your withdrawal of consent for such
processing.  However, where C3 is required by law to retain your Personal
Information longer or where your Personal Information is required for C3 to
assert or defend against legal claims, C3 will retain your Personal Information
until the end of the relevant retention period or until the claims in question
have been settled.

 

5. Sharing and Disclosure of Information

C3 does not rent or sell your Personal Information. C3 does not share your
Personal Information with third parties other than agents, contractors, and
service providers who support our business and who are bound by contractual
obligations to keep your Personal Information confidential and use it only for
the purposes of providing services to us.  However, we may disclose Personal
Information if we believe it is necessary or appropriate under applicable law
(i) to comply with any court order, law or legal process, including to respond
to any government or regulatory request, (ii) to enforce or apply our Terms of
Use or any other agreements concerning our Site or (iii) to protect and defend
the rights or property of C3.  C3 may transfer your information to a buyer or
other successor in the event of any reorganization, merger, sale, divestiture,
restructuring, reorganization, dissolution or other disposition of all or any
portion of C3’s assets.

 

6. What are Your Rights and How Can You Exercise Them?

You may opt out of receiving promotional emails from us by following the
instructions in those emails. If you opt out of receiving promotional emails, we
may still send you non-promotional emails, such as emails about our ongoing
business relations (if any).

You have a right to access and to obtain a copy of your Personal Information
processed by C3. If you believe that any of the Personal Information we hold
about you is incorrect or incomplete, you may request that it be corrected.

You also have the right to:

 * object to the processing of your Personal Information
 * request the erasure of your Personal Information
 * request restriction of the processing of your Personal Information, and/or
 * withdraw your consent where C3 obtained your consent to process Personal
   Information.

We will honor such request, withdrawal or objection as required under applicable
data protection rules, but you should bear in mind that these rights are not
absolute; they do not always apply and may be subject to exceptions.

To exercise your rights, you may send an email to privacy@c3.ai. If you are not
satisfied with our response, you have the right to make a complaint to the data
protection authority in the jurisdiction where you live or work. The contact
details of each Data Protection Authority can be found at the following
website: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.

 

7. Information Security

C3 takes seriously the security of your Personal Information. In order to
protect your Personal Information from unauthorized access, disclosure,
alteration, or destruction, we implement technical and organizational measures
that we consider appropriate in light of the state of the art, the costs of
implementation, and the nature, scope, context, and purposes of processing as
well as the risk of varying likelihood and severity for the rights and freedoms
of natural persons. However, you should be aware that we cannot ensure that your
Personal Information will never be accessed, disclosed, altered, or destroyed in
ways not described in this Privacy Policy. By way of example, third parties may
unlawfully intercept or access transmissions or private communications.

 

8. International Transfers

C3 is headquartered in the United States and has operations and service
providers in the United States and throughout the world.  As such, we and our
service providers may transfer your Personal Information to, or access it in,
jurisdictions that may not provide levels of data protection equivalent to those
in your home country.  Whenever Personal Information is transferred out of the
EEA, the transfer is based on the Standard Contractual Clauses (according to EU
Commission Decision 87/2010/EC or any future replacement) or adherence to the
Privacy Shield (when applicable for transfers to the United States).  Regardless
of where you live or where you provide information to us, you authorize C3 to
use your information worldwide and to export your information to the United
States and other countries.

 

9. Children

This Site is not intended for or directed to persons under the age of 13.  Any
person who provides their information to C3 through any part of the Site
represents to C3 that they are 13 years of age or older.

 

10. California Consumer Privacy Rights

If you are a California Consumer you may have additional rights. See California
Consumer Privacy Rights for additional information.

 

11. Questions and Concerns

If you have any questions or concerns regarding the way we collect or handle
your information, please contact us at privacy@c3.ai.  Our physical mailing
address is:

C3.ai, Inc.
1400 Seaport Boulevard,
Redwood City, California 94063

We will take every privacy concern seriously and will assess it in a reasonably
timely manner.

Last updated on: July 10, 2019

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