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About us Mō mātou Preventing injury Te kaupare wharanga Resources Ngā rauemi
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I'm injured Kua whara ahau
I'm injured | Kua whara ahau

An injury can have a big impact on your life and those close to you. We care,
and we’re here to support your recovery.

Go to I'm injured
 * What to do if you're injured
 * What we cover
    * Injuries we cover
    * Injuries we don’t cover
    * Treatment we can help pay for
    * If you're a New Zealander injured overseas
    * If you're a visitor injured in New Zealand
    * Using rongoā Māori services
    * Cover for maternal birth injuries

 * Types of ongoing support
    * Getting aids and equipment
    * Help at home
    * Transport and getting around
    * Childcare and education support
    * Travelling for treatment
    * Counselling and therapy

 * Types of financial support
    * Getting weekly compensation
    * Keep getting payments if you move overseas
    * Financial support if someone has died from an injury
    * Financial support if you have a permanent injury

 * MyACC - manage your recovery online
    * About MyACC
    * Get tips for using MyACC
    * Alternatives to MyACC

 * Getting back to work after injury
    * Your recovery at work guide
    * How your recovery at work team supports you
    * If you're not able to work while injured

 * How we manage your claim
    * How we make cover decisions based on legislation
    * How we assess claims
    * Explaining your claim information
    * How we protect sensitive claims information

 * Resolve an issue
    * Navigation services
    * Getting someone to talk to us on your behalf
    * Alternative Dispute Resolution
    * Talk to us or make a complaint
    * Request an independent review
    * Restricting communication

For business Mā ngā pakihi
For business | Mā ngā pakihi

We're here for all businesses in Aotearoa New Zealand. Find out about the levies
you pay, cover options, invoicing, and workplace health and safety initiatives.

Go to For business
 * Understanding levies if you work or own a business
 * Update your business details
    * Change my details
    * If you're no longer in business

 * If you've received an invoice from us
    * Understanding your levy invoice
    * Calculating your levies
    * Multiple employer adjustment
    * Explaining your levy invoice
    * Ways to pay your levy invoice
    * Estimate your levy
    * Sort out a problem with your levy invoice
    * If you are due a refund

 * Your Work levy and Experience Rating
    * Understanding the Experience Rating programme
    * Calculating your Experience Rating
    * Experience Rating if you own more than one business

 * MyACC for Business - manage your account and levies online
    * About MyACC for Business
    * Get tips for using MyACC for Business
    * Account access for agents and advisors
    * Giving someone access to your levy account
    * MyACC for Business updates

 * Understanding your cover options
    * Cover for self-employed
    * Cover for shareholder-employees
    * Cover for employers
    * CoverPlus Extra (CPX)
    * Joining the Accredited Employers Programme (AEP)
    * Find an Accredited Employer
    * Find a workplace safety auditor

 * Supporting your injured employee to recover at work
    * Income for your employee while they recover
    * What to do when an employee is injured
    * Resources to help you support recovery at work
    * Understanding recovery at work as an employer

 * Business updates
 * Workplace health and safety
    * Our partners in workplace injury prevention
    * Supporting your business through health and safety incentives
    * Workplace injury prevention subsidies
    * Workplace injury prevention grants

Health providers Ngā whare hauora
Health providers | Ngā whare hauora

Find what you need to make working together easy. Learn more about our
contracts, invoicing and supporting patient treatment and recovery.

Go to Health providers
 * Getting started
    * Quick guides
    * Key contacts
    * Provider videos

 * How to provide your services
    * Register with us as a health provider
    * Understanding your responsibilities
    * Working under a contract
    * Working with us as a rongoā Māori practitioner
    * Providing services via Telehealth
    * Providing therapy for sensitive claims
    * How we support quality and resolve issues
    * Cultural safety and competency
    * Contact our provider relationship team

 * Working with us using our digital services
    * Learn about ProviderHub

 * Lodging claims
    * Understanding claims and cover
    * Understanding complex cover
    * Lodging a claim for a patient
    * Using the right Read code
    * Using SNOMED Clinical Terms
    * Updating or changing a claim
    * Sending patient notes
    * Getting a decision on your patient's claim

 * Invoicing us
    * Paying you for your services
    * How to invoice us
    * Sort out a problem with a payment

 * Treatment and recovery
    * Helping your patient recover at work
    * Issuing medical certificates
    * Work type detail sheets
    * Referring a patient for rehabilitation
    * Getting prior approval for further treatment
    * Supporting safer treatment

 * Provider news and events
    * Watch and learn webinars
    * Provider email updates
    * Innovation Fund
    * Weekly claims data

 * Provider contracts and services
    * Evolving the ISSC
    * Integrated Care Pathways Musculoskeletal (ICPMSK)
    * Kaupapa Māori health services
    * Maternal birth injuries
    * Non-Acute Rehabilitation Pathway service
    * Home and Community Support (HCS)

 * Reporting health and safety incidents

Search acc.co.nz
About us Mō mātou
Preventing injury Te kaupare wharanga
Resources Ngā rauemi
Contact us Whakapā mai
Search acc.co.nz
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 3. Disclaimer and copyright


DISCLAIMER AND COPYRIGHT

We've made every effort to make sure the information on our ACC websites is
accurate. The content on this site is our copyright.


DISCLAIMER

The information on our websites is intended to provide information about our
services and products.

We've made every effort to make sure that the information set out in this
website is accurate. However, we advise visitors to this website that:

 * the information provided doesn’t replace or alter the laws of New Zealand and
   other official guidelines or requirements
 * the information provided on our website shouldn’t be used as a substitute for
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 * if you need professional advice, including advice about your legal
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   placed, as a result of reading any part, or all, of the information in this
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 * all links and references to other websites or organisations not within ACC
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 * we've taken reasonable efforts to ensure the security of the information
   while in transit to us, but we don’t guarantee this, and we aren’t liable for
   any damage arising from interception, loss, theft, or any other action or
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     components, defects or errors
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     including access to any linked websites
 * we don't warrant, expressly or by implication, that there will not be, nor
   does it assume any legal liability or responsibility for any:
   * delays, inaccuracies, failures, errors, omissions, interruptions,
     deletions, defects, computer viruses or communication line failures
   * theft, destruction, damage or unauthorised access to your computer system
     or network.

Each page on our website must be read in conjunction with these disclaimers.


COPYRIGHT AND CONDITIONS FOR DOWNLOADING AND PRINTING CONTENT

Except where stated, all content is our copyright.

We only licence users to download and print content (including images) if they
adhere to the conditions of use. The content may:

 * be reproduced for personal or in-house use without formal permission or
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   material and not using the material in a misleading or derogatory context.
   For permission to use the information on this website for any other purpose,
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 * not be used for any commercial purpose without our permission. You may
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   distribution to students
 * not be re-published in print or electronic form without permission from us
 * not be downloaded to a user's server for public use, or for use by a set of
   subscribers. Downloads of text or images to a server for access by third
   parties is strictly prohibited. Individuals and institutions are encouraged
   to make a link to our website subject to our copyright and conditions of use.

It’s not in our interest or that of our users' to have uncontrolled subsets of
our content available elsewhere on the internet. Our content is continually
updated and regularly modified.

This website provides links to other sites. Permission to use copyrighted
materials from other sites must be obtained from the copyright owner.

Contact us for copyright queries. 

Email communications@acc.co.nz 

Last published: 9 August 2023


TERMS OF USE

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RELATED TOPICS


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