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Submitted URL: http://www.criticalriver.com/
Effective URL: https://www.criticalriver.com/
Submission: On December 06 via manual from CA — Scanned from CA
Effective URL: https://www.criticalriver.com/
Submission: On December 06 via manual from CA — Scanned from CA
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</form>Text Content
Contact
* Services
* * * SERVICES
CriticalRiver has 150+ digital engagement experiences. We empower your
enterprise to reimagine digital at scale and speed to increase
speed-to-market by 80% and reduce TCO by 30%.
Can't find what you need?
Ask Us
*
* * Digital Transformation
* Salesforce Services and Solutions
* Software Engineering
* Product Engineering
* Cloud Transformation
* Data Analytics Services
* Hardware Engineering
* Digital Commerce
* * Integration Services
* Managed Services
* Oracle Services and Solutions
* Utilities and Energy
* Electrical Engineering
* AI & ML
* BPO Solutions
* *
* Solutions
* * * SOLUTIONS
Our proprietary solutions include SaaS-based Spend Management and
AI-powered chatbot.
Can't find what you need?
Ask Us
*
* * Prokraya - Spend Management
* Nimoy - AI-Powered Chatbot
* CriticalRiver's GIS Solution
* ITSM Predictive Incident Management
*
* *
* Industries
* * * INDUSTRIES
We offer technology consulting, strategy, implementation, and managed
services for myriad industries, helping them navigate through
challenges and become resilient.
Can't find what you need?
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*
* * Hi-tech
* Energy Utilities
* Banking/Finance
* * Healthcare
* Manufacturing
* Non-profit
* *
* Customer Success
* * * CUSTOMER SUCCESS
Discover how we digitalized companies with digital-first innovation,
business automation, data insights, and smart cloud implementations,
fueling growth.
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*
* * Success Stories
* Testimonials
* Customers
* Partners
*
* *
* Resources
* * * RESOURCES
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articles, outreach, policies, processes, and videos.
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*
* * Contact
* * COVID-19
* Info Security Policy
* Videos
* *
* About
* * * ABOUT US
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values, culture, and CSR activities.
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* * CEO Corner
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* *
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* * * REGIONS
CriticalRiver’s global footprints across North America, Europe, Middle
East, India, and APAC deliver cost-cutting digital technology solutions
for customers.
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CRITICALRIVER INC. HAS BEEN RECOGNIZED AS A
NOTABLE VENDOR IN FORRESTER’S “DATA QUALITY
SOLUTIONS LANDSCAPE, Q4 2023” REPORT
Read Our Press Release for Insights
SIX WAY UTILITIES ARE HARNESSING THE
POWER OF ML AND AI IN THE ENERGY SECTOR
AUTHORED BY SCOTT BIRDSONG
SENIOR VICE PRESIDENT – UTILITIES
ENGINEERING & IT SERVICES
Featured in Deccan Chronicle
DIGITAL REVOLUTION: UNCHARTED
HORIZONS IN HEALTHCARE
AUTHORED BY ANJI MARAM
FOUNDER & CEO
Featured in ET Healthworld
PRACTICAL USES OF AI-ML IN UTILITIES
BILLING AND CUSTOMER SERVICE OPERATIONS
AUTHORED BY SCOTT BIRDSONG
SENIOR VICE PRESIDENT – UTILITIES
ENGINEERING & IT SERVICES
Featured in Deccan Chronicle
WOMEN’S EQUALITY DAY:
Driving Sustainable Progress Towards Gender
Equality in the Technology Industry
AUTHORED BY ARUNDHATI ASHOKA
GLOBAL HR HEAD
Featured in The People Management
PUTTING PEOPLE FIRST
Our commitment to our employees isn’t
just a statement, it’s a way of life.
POWERING THROUGH A DOWNTURN
AUTHORED BY ANJI MARAM
FOUNDER & CEO – CRITICALRIVER
Featured on The Times of India
CRITICALRIVER PARTNERS WITH
SPRYKER TO BOOST ECOMMERCE
GROWTH WITH ADVANCED SOLUTIONS
Learn More
PreviousNext
12345678
GET IN TOUCH FOR YOUR COMPLIMENTARY SALESFORCE ASSESSMENT AND ENHANCEMENT
SESSION!
WE BUILD HYPER-CUSTOMIZED DIGITAL EXPERIENCES
FOR ENTERPRISES TO INCREASE SPEED-TO-MARKET
BY 80% AND REDUCE TCO BY 30%.
DIGITAL
TRANSFORMATION
Leverage the experience of our 100+ engagements, unique delivery model, and
pre-built solution accelerators.
SALESFORCE SERVICES
AND SOLUTIONS
Automate your sales and marketing processes, expand revenue streams, and grow
amidst disruptions.
SOFTWARE
ENGINEERING
Our Digital Enterprise-as-a-Service drives innovation, agility, and improved
customer engagement for sustainable growth.
UTILITIES AND
ENERGY
Access proven digital solutions to transform and automate Utility processes and
deliver customized services.
ORACLE SERVICES
AND SOLUTIONS
Tap into our expertise in Oracle ERP to streamline processes, minimize risks,
costs, and downtime, and maximize ROI.
DISCOVER THE BUSINESS VALUE WE CREATED
We have powered 170+ enterprises with robust digital transformation solutions,
solidifying their growth trajectory. The numbers tell the story.
IMPROVED
SPEED-TO-MARKET BY
>25%
REALIZED CLOUD TCO
SAVINGS BY
>45%
REDUCED IT MAINTENANCE
& OPERATIONS COST BY
>32%
INCREASED EMPLOYEE
ENGAGEMENT BY
>40%
SUCCESS STORIES MORE STORIES
Discover how we helped a new-age power electronics company implement Salesforce
CRM and Pardot to build more meaningful customer engagements.
Learn More
Empowered a large high-tech enterprise to drive more meaningful CX.
Learn More
Helped a top high-tech company reduce operational costs by 45% and enrich their
digital experience with cloud transformation services.
Learn More
WANT TO BE A PART OF OUR SUCCESS JOURNEY?
JOIN US!
WHY CRITICALRIVER?
With proven deep-domain expertise and experienced engineers, we are valued
partners of Salesforce, Oracle, Microsoft, NetSuite, Workato, LogiSense, Boomi,
Snowflake, Mulesoft, and Avolin.
500K+
Hours of Digital Transformation
Project Experience
500+
Successful
Projects
170+
Happy
Customers
94.6%
Customer
Satisfaction Score
SOLUTIONS
* Prokraya
* Nimoy
PROKRAYA - SPEND MANAGEMENT PLATFORM
* Self-service profile management
* ERP integration
* Supplier evaluation and scoring
* eSourcing management
* Real-time tracking and update
* eInvoice management
* Integrated collaboration and notification
Explore
NIMOY - CONVERSATIONAL
ARTIFICIAL INTELLIGENCE PLATFORM
* AI-powered Natural Language Processing (NLP) for intent and entity detection
* Multiple Natural Language Understanding (NLU) training models to predict
user-intent
* Live agent handover, allowing humans to takeover bot conversations
* Connect any channel to any backend system using standards such as REST
* Build customer flows once and deploy to any channel
* Chatbot analytics to continuously understand user behavior and adapt
Explore
OUR VALUED CUSTOMERS INCLUDE
More Customers
CUSTOMERS’ SPEAK
Previous
“In conjunction with CriticalRiver, we took new experience designs developed by
our marketing team and built an entirely new front-end for the Marketplace from
scratch. CriticalRiver is a true partner with an expert, dedicated staff that
you enjoy working with.”
DINAKAR MAKAM
DIRECTOR, SALESFORCE ENGINEERING,
GUIDEWIRE SOFTWARE
“CriticalRiver has been able to navigate key challenges and help us in these
turbulent times. The collaboration has been very successful, and we hope to
continue this partnership.”
CHANDRESH CHHATPAR
CTO, UWORLD
“CriticalRiver has consistently delivered a high-quality offshore environment
with significant contributions and clear communication over the years.”
BILL VANDERWALL
VP - BUSINESS APPS, MALWAREBYTES
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* 1
* 2
* 3
More Testimonials
INSIGHTS
Our thinking on ideas, technology, and trends that create impact
DIGITAL TRANSFORMATION TRENDS IN UTILITIES: HOW IT IS SHAPING THE NEXT GROWTH
PHASE
Learn More
DEALING WITH SHORTAGE OF AI TALENT IN BANKING
Learn More
FEW OF OUR VALUED PARTNERS
LET’S START SOMETHING NEW
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You can also email us directly at contact@criticalriver.com
CONTACT
4683 Chabot Drive,
Suite 350, Pleasanton
CA 94588, USA
Tel: +1-844-228-5319
contact@criticalriver.com
Get directions
VIEW ALL LOCATIONS
SERVICES
* Digital Transformation
* Salesforce Services and Solutions
* Software Engineering
* Product Engineering
* Cloud Transformation
* Data Analytics Services
* Hardware Engineering
* Integration Services
* Managed Services
* Oracle Services and Solutions
* Utilities and Energy
* Electrical Engineering
* AI & ML
* BPO Solutions
* Digital Commerce
SOLUTIONS
* Prokraya - Spend Management
* Nimoy - AI-Powered Chatbot
* CriticalRiver's GIS Solution
* ITSM Predictive Incident Management
INDUSTRIES
* Hi-tech
* Energy/Utilities
* Banking/Finance
* Healthcare
* Manufacturing
* Non-profit
CUSTOMER SUCCESS
* Success Stories
* Testimonials
* Customers
* Partners
RESOURCES
* ISO 27001:2013
* Info Security Policy
* COVID-19
* Videos
ABOUT
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* CSR
* Culture
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* Blogs
* White Papers
* Thought Leadership
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REGIONS
* Global
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* Middle East
* Australia
EXPERIENCE
* Digital Experience
* Digital Engagement
* Digital Marketing
SUBSCRIBE AND STAY CONNECTED WITH US
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