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Effective URL: https://indodax.com/register?ref=dwigrafer10
Submission: On July 17 via api from FI — Scanned from FI
Effective URL: https://indodax.com/register?ref=dwigrafer10
Submission: On July 17 via api from FI — Scanned from FI
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WHY 5.6 MILLIONS++ OF USERS CHOSE INDODAX AS THEIR TRUSTED EXCHANGE
The Pioneer and the Most Trusted
Be part of the first crypto exchange in Indonesia with a solid track record
since 2014.
Registered and Regulated
Indodax has been registered and monitored directly by BAPPEBTI as an official
crypto exchanger in Indonesia.
Hundred of Coins to Choose
Buy crypto coins without worrying about running out of choice with more than 200
coins traded in the market.
Deposit Starts from IDR 10.000
Start your crypto investment right away with only IDR 10.000 minimum deposit.
Convenience is in Your Hand
Transactions through websites and applications with features that support all
trading mastery.
CREATE ACCOUNT
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dwigrafer10
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TERMS & CONDITIONS
General Terms and Conditions (hereinafter referred to as “SKU“) INDODAX is a
provision that contains terms and conditions regarding usage of products,
services, technology, service features provided by INDODAX including, but not
limited to Website use, Indonesian Bitcoin Pocket and INDODAX Trading Platform
(Trading App) (hereinafter referred to as the “INDODAX PLATFORM”) as long as it
is not specifically regulated as stated in the registration section of the
INDODAX Account created on the day and date listed in Account registration
section https://indodax.com, an inseparable entity and approval of this SKU. By
registering as a Member, You declare it has been READING, UNDERSTANDING, AGREE
and OBSERVE Terms and Conditions below. You are advised to read all terms and
conditions carefully before using INDODAX platform services or all services
provided, and together with this you agree and commit yourself to all activities
in this SKU with the following terms and conditions:
Definition and Terms
DEFINITION As long as the context of the sentence does not specify otherwise,
the terms or definitions in the SKU has the following meanings:
1. Website refers to the online site with the address https://indodax.com.
This Website is managed by INDODAX, not limited to owners, investors,
employees and parties associated with INDODAX. Depending on the context,
“Website” can also refer to services, products, sites, contents or other
services provided by INDODAX.
2. Crypto Assets are digital commodities that use principles of peer-to-peer
(interface) network-based decentralized technology or called Blockchain
Network that is traded inside INDODAX platform.
3. Blockchain is an open distributed ledger that can record transactions
between two parties efficiently and in a way that can be permanently
verified.
4. Registration is the registration process to become a Member on INDODAX
platform which is the initial verification process to obtain information, a
statement in the use of INDODAX platform service.
5. Member are people (individuals), business entities or legal entities that
have registered with INDODAX platform, thus obtaining authorization from
INDODAX platform to conduct Crypto Asset trading activities.
6. Verification is the process of examining Members regarding Member related
information and personal information included in the Registration process
to be validated by INDODAX in order to get the full service of the INDODAX
platform.
7. Service is a service provided by INDODAX in facilitating Member to carry
out activities to buy and sell Crypto Asset.
8. Crypto Asset Trading Activities is the activity of buying and selling
Crypto Assets on the basis of achieving the points of agreement of Member
in the platform provided by INDODAX.
9. Account Member is access given to Member to obtain information and to
conduct Crypto Asset trading activities through INDODAX platform.
10. Password is a collection of characters consisting of alpha-numeric
sequences or a combination of both and used by Member to verify their
identity to the security system at INDODAX platform.
11. Phone number is the registered Member phone number so that you get
authorization to get service. Changes to phone numbers can be made by
following the rules on the help page available at Website.
12. Conversion is the change in the value of a fiat or kartal currency into a
form or format Crypto Assets based on exchange rate/rate that applies and
vice versa.
13. Buyer is Member who purchases Crypto Assets through the INDODAX platform.
In the transaction mechanism, the buyer can purchase Crypto Assets based on
the Rupiah exchange rate/rate.
14. Seller is Member who sells Crypto Assets through INDODAX platform. In the
transaction mechanism, the seller can sell Crypto Assets based on the
Rupiah exchange rate/rate.
15. Deposit is process of depositing Rupiah/Crypto Assets by Member which
refers to the process or top up mechanism carried out through the INDODAX
Member
16. Withdraw is the withdrawal process Rupiah/Crypto Asset by Memberwho refers
to the process or mechanism of withdrawal conducted through the INDODAX
Member Account.
17. Crypto Asset Prices is the exchange rate/rateof Crypto Assets in INDODAX
platform that is volatile, with value according to supply and demand in the
market.
18. Address of Crypto Assets is Member ’s Crypto Asset pocket address, created
specifically for Member sand can be used multiple times as a Crypto Assets
pocket provided on the INDODAX platform. In its technical factors, the
address of Crypto Assets has a role or function to receive and send Crypto
Assets.
19. Crypto Asset Delivery Limit is the minimum and maximum limit for sending
Crypto Assets to the other Crypto Asset pockets per day. It is necessary to
explain that each Member Account will have a different shipping limit and
be adjusted to these Terms and Conditions with the applicable Laws and
Regulations.
20. Rupiah Withdrawal Limit is the minimum and maximum limit of Rupiah
withdrawals per day regarding the limit for Rupiah withdrawal. It is
necessary to explain that each Member Account will have a different
withdrawal limit that is adjusted to the Terms and Conditions and the
applicable Laws and Regulations.
21. Bank Account is a bank account that has been registered by Member with the
obligation to have an account name and Member name.
22. Order Book is a list of selling prices and purchase prices available on
Website. Member can buy or sell Crypto Assets using the prices listed and
to facilitate Member Order Book Divided into two parts, namely:
* Market Buy – List of Crypto Asset purchase requests complete with the
number of Crypto Assets and prices offered.
* Market Sell – List of Crypto Assets sold complete with the number of
Crypto Assets and the requested price.
23. Crypto Asset Pocket is a component software and information for storing and
using Crypto Assets.
24. Rupiah is the currency of the Republic of Indonesia. Currency traded
against Crypto Assets on theINDODAX platform.
25. KYC (Know Your Customer) Principles is the process of evaluating
prospective Member and Member to know the background and good faith in the
actions that will be carried out in a Crypto Asset trading activities.
26. AML (Anti Money Laundering) is an activity to anticipate and stop money
laundering practices.
27. GDPR (General Data Protection Regulation) is a form of legal instrument
relating to Data Privacy that is applied to all companies in the world that
have stored, prepared and processed personal data of European Union
residents. This policy has to provide protection against the
confidentiality of personal or individual data. The application of this
rule will be effective on May 25, 2018.
Security System 2 (two) Steps (Two Step Verification) is a service provided by
the INDODAX platform as an option for Member in providing additional security
for Member Accounts.
Registration Process
1. Requirements to be a Member are:
* Member can process registration or Member registration through INDODAX
platform;
* Agree and coincide to comply with these General Terms and Conditions;
* At least 18 (eighteen) years old, or married; and
* Have a legal identity.
* Not a citizen from the United States, Myanmar, Côte D´Ivoire, Cuba,
Islamic Republic Of Iran, Syrian Arab Republic, Belarus, Congo, Democratic
Republic of Congo, Iraq, Liberia, Sudan, Zimbabwe, and North Korea.
2. For each registration process, prospective Member must show all and every
data in accordance with personal identity in the form:
* Name (in accordance with the personal identity attached);
* Home address according to identity;
* Current residence address;
* Phone number or Mobile (number must be active and used personally);
* Place and date of birth (according to the personal identity attached);
* Citizenship;
* Gender;
* Photo of valid identity card. Identity cards that can be used are:
Identity Card (KTP) for Indonesia Citizen and Passport for Expatriates;
* Occupation;
* Active email email address;
3. And/or everything was requested and needed with regard to specified
registration requirements, and the prospective Member hereby declare and
guarantee that any data/explanation/document/information/statement given are
related to registration process as Member INDODAX is complete, original,
true and in accordance with actual situation and is the latest
data/explanation/document/information/statement that has not been amended
and is still valid/not expired and no changes or other conditions have been
agreed based on internal policy registration page on Website.
4. Member hereby agree that the process of becoming Member INDODAX will only be
effective after all INDODAX requirements are fulfilled by the Member and the
registration process has gone through the verification process to be
approved by INDODAX. All risks arising in connection with the
closing/blocking/freezing of Accounts caused by errors and/or negligence of
Member, will be the responsibility of Member and INDODAX will not compensate
Member or Party in any form for any claim/suit and compensation from Member
or any Party in connection with the closing of Member.
5. All data, explanation, information, statement, document obtained by INDODAX
regarding the Member, will be the property of INDODAX and INDODAX have the
right to verify, match, assess, keep confidential or use them for the
benefit of INDODAX in accordance with the applicable legal provisions
without obligation INDODAX to notify or request approval, provide guarantees
or compensation and for any reason to the Member.
6. INDODAX will regulate, manage and supervise according to procedures
specified by the INDODAX for all data, explanation, information, statement,
document or anything related to the Member or the business activities or
Member transactions related to Member.
7. Member approves and authorizes INDODAX to use all data, explanation and
information obtained by INDODAX regarding Member including but not limited
to using Member ’s personal communication facilities for all other purposes
as long as possible and permitted by Legislation that applies, including
those aimed at marketing for INDODAX or for other parties in collaboration
with INDODAX. For data usage that requires the approval of other parties,
Member declares that they have given written approval to any Third Party for
use such data, explanation and information, and therefore INDODAX will not
provide compensation and/or liability in any form to Member and any party
for any risk, claim, suit and/or compensation that may arise in the future
related to use of data, explanation and information that has obtained such
written approval by INDODAX.
8. INDODAX has the right to check the validity of personal data of the
prospective Member, especially Indonesian citizens on the database of
DIRECTORATE GENERAL OF POPULATION AND CIVIL REGISTRATION MINISTRY OF HOME
AFFAIRS OF THE REPUBLIC OF INDONESIA (“DITJEN DUKCAPIL KEMENDAGRI”).
Identification and Member Account Name
1. Every Account opened will be administered by INDODAX based on the special
identification according to the Member ’s name which will also apply as the
name/identity of Account as stated in the Member ’s Member was prohibited
from using a Member Account other than Member ’s Account, or accessing other
Member Accounts, or helping other people in order to get unauthorized access
to the Account. All usage Member Account is the sole responsibility of the
Account owner recorded in the Website system.
2. Member must use and include Member email and password verified by INDODAX at
registration. The INDODAX system will automatically reject the service
process for the Account, if it is not accompanied by the correct email and
password. Member are responsible for maintaining the confidentiality of
password, Account, PIN, access Crypto Asset pocket, email login access and
all types of activities that include transactions in Member Member fully
responsible for the use of passwords and Accounts in INDODAX. If there is
password and/or Account usage without permission from the Member and other
alleged violations occur, Member must contact INDODAX by sending email to
support@indodax.com accompanied by supporting information. INDODAX not
responsible for losses incurred due to misuse of Accounts and/or passwords,
with or without Member knowledge.
3. Member agrees not to use the services provided by Website to commit criminal
acts of any kind, including but not limited to, money laundering, gambling,
the purchase of illegal goods, terrorist activities or hacking activities.
Each Member who violates these rules can be dismissed and must be
responsible for the losses suffered by INDODAX or other users inside the
Website. INDODAX has the right to close the Account and freeze funds, Crypto
Asset and transactions therein if it finds suspicious activities in the
Account up to an indefinite time.
Account Information Media
Member can find out their Account information through INDODAX service provided
and set by INDODAX. Member DATA CHANGES
1. Changes in Member Account Name
* Changes in Member Account Name can be carried out by a mechanism that is
required to send the old name and new name of Account owner, username, email,
phone number, and identity card number used (KTP/Passport). INDODAX will
carry out a data matching process and will confirm the phone number
registered in the Member Account to avoid fraud. If the change process has
passed, the Account name will change according to the wishes of the Member.
With regard to change of name of this Account, Examples of allowed reasons
are: misspelling of names, wanting to change the name to the name of parent
because they are not old enough or the name of the husband/wife because they
do not have a bank account in their own name. In the matter if the name of
the Account owner still has a relationship between relatives or parents,
prospective Members are required to send a soft-copy of the Family Card to
support@indodax.com with subject ‘Complete Account Renaming Data’. If a
Member with the owner’s name is a conjugal relationship, prospective
Member/Member is required to send a soft-copy of the Marriage certificate.
2. Changes in Supporting Data
* Changes and Updates of Supporting Data must be done by Member of data in the
form of phone numbers, email addresses and other supporting data in
accordance with current conditions. This is in accordance with KYC (Know Your
Customer) Principles applied by INDODAX. Changes and Updates Data is carried
out by sending an email with subject ‘Change Data’ to support@indodax.com by
writing down what Member data wants to adjust along with the reason for the
change. The change process must be accompanied by inclusion of personal
identity soft-copy, username, full name, address, email, old data that you
want to change and data changes. Furthermore, INDODAX will provide a
notification by calling the main phone number or alternative phone number
that has been registered.
3. Changes in Password
* Changes in Passwords are possible as a reason for security and the mechanism
is available in this services. After replacing the password, your account
will be temporarily locked for security reasons. The withdraw funds feature
will be locked within 24 hours after password changes even though other
transactions are running as usual.
HOW TO KEEP YOUR ACCOUNT SECURE
1. Make sure you log in only at www.indodax.com (not from a phishing website /
website frauding / website impersonating).
2. Create a password and/or password using a unique combination (numbers,
uppercase letters, lowercase letters and symbols) to make it more secure and
not easy to guess.
3. Install additional security (2FA) such as Google Authenticator.
4. Make sure all emails related to Indodax accounts are only from the domain
“@indodax.com” and nothing else.
5. Periodically check your account's transaction history.
6. Make sure to only use the official application from Indodax.
* Android
Indodax trading platform
Dompet Bitcoin Indonesia
* iOS
Indodax trading platform
Dompet Bitcoin Indonesia
7. Never use your Indodax Account password on other sites.
8. Bookmark www.indodax.com in the browser to anticipate accessing
phishing/impersonating/frauding sites.
9. Update your device operating system and browser regularly.
Trading Risk
Any information related to Privacy and Security must be provided with the
mindfulness of the INDODAX account owner so that it can be implemented
effectively.There are several things that require the active role of Indodax
members as account owners. Below are our tips to protect your account. (this
information can be accessed
on https://help.indodax.com/tingkatkan-keamanan-akun-indodax/)
The reason that Member account can be hacked
There are various possible reasons why your account can be accessed by someone:
1. Accessing and login to the phishing website that resembles the official
website www.indodax.com.
2. Password is too easy to guess (name, date of birth, consecutive digits,
phone number)
3. Using an unofficial application from Indodax.
4. Using the same email and password between websites.
5. Store email data and passwords in cloud/online drive applications.
6. Does not enable additional security (2FA) features provided. Example: Google
Authenticator
7. There is malware that infects your device. Examples: Keyloggers, Viruses.
Signs that show that your account is not in a safe condition
There are several indicators if your account is being hacked:
1. There is suspicious (unknown and unnatural) financial transaction activity
and Crypto Asset in your transaction history.
2. Changes to data on accounts such as email and cellphone numbers without your
knowledge.
3. Changes to security settings such as disabling 2FA without your knowledge.
What to do when you find out that your account is being hacked
1. Immediately change the password and activate 2FA Google Authenticator.
2. Delete all active APIs in your account.
3. You can lock your account through the login confirmation email in your inbox
and your account will be locked for 24 hours.
4. Immediately contact the Indodax support team via email at the address
support@indodax.com by including the chronology.
Trading Activities in INDODAX
SCOPE OF INDODAX TRADING ACTIVITIES Website allow Member to conduct trading
activities on Website about:
1. Purchase Crypto Assets in Rupiah.
2. Sales Crypto Assets in Rupiah.
3. To deposit money in Rupiah.
4. Make withdrawals in Rupiah.
5. Barter trade between Crypto Asset against fellow users inside the Website.
6. Sending Crypto Asset to the Member/VerifiedOther Member inside Website and
user Crypto Asset outside Website.
7. Receive deposits in various forms Crypto Asset.
PROCEDURES FOR INDODAX TRANSACTIONS
* Market Maker Method
Market Maker Method Is a method in services where Member can determine the
selling/buying price in conducting Crypto Asset trading transactions using
both Rupiah and Crypto Asset.
* Market Taker Method
Market Taker Method Is a method in services where Member can buy/sale Crypto
Asset with Rupiah, instantly or directly by buying at the point of agreement
contained in the marketplace without the need to wait for the price to touch
the desired nominal point.
* Stop Order Method
Stop Order Method Is a method in services that has Stop Loss or Take Profit
function. This method begins with determining the Stop Price by Member both
on the buy and/or sell table, at this stage Stop Price has the function of
the trigger as a means of determining trade transactions Asset Crypto,
specifically buy and sell transactions will only be executed when reach the
specified value.When the price has reached Stop Price, the trigger will be
activated automatically by the system so that the order will be executed
instantly.
TRANSACTION FEES
Transaction fees in INDODAX seen from the online process can be viewed
periodically and change at any time based on the policy of INDODAX
DISCLAIMER, DELAY, AND CANCELLATION OF TRANSACTIONS
1. Indodax.com has the right to postpone and/or reject transactions if INDODAX
knows or based on consideration, suspects that fraudulent activities and/or
criminal actions have been and/or will be carried out.
2. Member agrees and acknowledges that as long as it is permissible by
applicable legal provisions, INDODAX must refuse to process all
transactions.
3. Member acknowledges that INDODAX complies with the Law on financial crimes,
including but not limited to, the Law on the Eradication of Corruption
Crimes and the Law of Money Laundering in force in Indonesia and
internationally, all laws and regulations applicable in Indonesia and
INDODAX internal policies. For this purpose, Member hereby agrees to provide
all information requested by INDODAX in order to fulfill these laws and
regulations including but not limited to name, address, age, gender,
personal identity statement, income, employment, assets, debt, source of
wealth, purpose of opening an Account, investment objectives, all financial
plans or other related financial information from Member. If needed by
INDODAX, Member also agrees to provide the latest data about that
information to INDODAX.
4. INDODAX is obliged to comply with the laws, regulations and requests of
community institutions and the governments in different jurisdictions
relating to the prevention of financing for, namely, terrorists and
sanctioned parties. This can cause INDODAX to intercept and investigate all
payment orders and other information or communications sent to or by Member,
or on behalf of the Member through the INDODAX system. This process can also
involve INDODAX to conduct further investigations to determine whether the
name that appears in all transactions carried out or will be carried out by
the Member through the Account is the name of the terrorist.
5. INDODAX will not be responsible for any loss (directly and including but not
limited to profit or interest loss) or loss suffered by any party arising
from delay or negligence from INDODAX to process all payment orders or other
information or communication or to carry out all other obligations, which
are caused in whole or in part by all actions taken based on number 4 of the
Transaction’s Rejection and Delay provisions.
6. INDODAX is authorized to monitor Member Accounts in order to prevent
financial crime.
7. Member understands and agrees that every transaction done by the INDODAX is
final and no cancellation can be made by Member.
SUSPICIOUS TRANSACTION
1. In the event of a suspicious transaction made through INDODAX service,
INDODAX has the right to terminate/deactivate INDODAX Account on Member and
block transaction funds and delay transactions to Member, until there is a
notification from INDODAX.
2. In the event of a suspicious transaction and/or transactions that exceed the
transaction volume limit set by INDODAX for Member for any reason, then
INDODAX has the right to delay crediting funds to the INDODAX Member Account
and/or do blocking the Account Member until the investigation process is
completed within the period specified by INDODAX.
3. If it is proven that transaction in numbers 1 and 2 above about suspicious
transaction is a transaction that violates the SKU and/or legislation in
force, then Member hereby authorizes INDODAX to debit Crypto Asset at
INDODAX Digital Pocket to compensate for INDODAX losses arising from the
transactions, without prejudice to the right to make compensation claims for
all losses incurred due to the transaction and Member hereby agrees that
INDODAX isn’t obliged to refund INDODAX credit or blocked funds as referred
to in number 2 provisions concerning this suspicious transaction.
4. INDODAX has the right to report all kinds of Member transactions that are
sufficient and/or have been proven suspicious to the competent authority,
the Financial Transaction Reports and Analysis Center (“PPATK”) as a form of
INDODAX's compliance with the Republic of Indonesia's Legislation
WITHDRAWAL LIMITS
1. Member hereby expressly agrees to comply with withdrawal limit for both the
Digital and Rupiah Assets that apply to the Member Account, and INDODAX
which in this case applies Anti Money Laundering(AML) principles in
accordance with the regulations of the Government of the Republic of
Indonesia are empowered and the right not to process transactions that have
exceeded the daily withdrawal limit which as determined by INDODAX.
2. The withdrawal limit is reset again or returns to 0 (zero) every 00:00 West
Indonesia Time (WIB).
3. The process of approval or rejection of an increase in the absolute daily
limit is INDODAX authority with the consideration from the audit team and
law on demand, transaction history, source of funds, and purpose of
transactions use and could not be intervened. Member who refused to increase
his limit could only submit a request again with a period of 1 × 24 (one
twenty-four) hours.
INDODAX PROGRAM
INDODAX program is an official program provided by INDODAX in services, the
program can change at any time in accordance with INDODAX policy. This program
includes:
* PREMIUM MEMBER
Indodax Prioritas Member is a program provided by the Indodax, by giving more
benefits to Member. For more information about Indodax Prioritas Member
please go to this link.
https://help.indodax.com/id_ID/bagaimana-cara-menjadi-premium-member/.
* AFFILIATION PROGRAM
Affiliation Programs is a program provided to Member who have successfully
promoted INDODAX to the other Members, with affiliate benefits determined by
the INDODAX and can be seen further at this link.
https://help.indodax.com/apakah-ada-program-referral-atau-afiliasi-di-indodax-com/
Benefits of the affiliation programs include tax, and on Member who want proof
of taxes payment can contact support@indodax.com
INDODAX SUPPORT SERVICES
INDODAX SUPPORT SERVICES INDODAX provides services in Mobile Application
(hereinafter referred to as “Cellular Application“), with the following
conditions:
1. In regard to the use of Cellular Application by the Member and user, INDODAX
has the right to request and collect the information regarding the mobile
devices that are used by Member to access the Cellular Application provided
including but not limited to the hardware, operating systems, unique device
identifiers, cellular network information also includes the personal data
such as email addresses, addresses, cell phone numbers, aliases, passwords,
Seller PIN codes and other information needed to use this mobile application
service;
2. This Cellular Application has been tested by INDODAX researchers and
developers and in its use, INDODAX calls for caution in its use and INDODAX
can not guarantee the performance and this Cellular Application always runs
with the desired results;
3. INDODAX and Developer are not responsible and are not bound to any form of
profit or loss that may occur as a result of using this Cellular
Application. Benefits referred to increasing number of balances in the form
of Crypto Asset or Rupiah formats. As for the intended losses, these include
but are not limited to the: reduced balance in Crypto Asset and/or Rupiah
format, failure to execute the API and all orders, network/signal problems,
occurrence error on the system or error caused by factors in other forms;
4. In the use of Cellular Application, Member or User has agreed that in any
circumstances, Member is prohibited from: doubling, copying, reproducing,
translating, changing the system, modifying, removing the installation,
removing the arrangement or trying to divert source code of this software
product;
5. All decisions in the use of this Cellular Application are decisions that are
voluntary or independent made by the Member or User without coercion from
the INDODAX and the Developer. For this matter, the Member or User releases
INDODAX and the Developer of all forms of claims, compensation and all
responsibilities in any form;
6. The Member or User states that they understand the limitations of the
security and privacy but are not limited to: (i) limitations on security,
privacy and authentication size and features in service; and (ii) all data
and information in services may lead to eavesdropping, forgery, spam,
sabotage, password piracy, interference, fraud, electronic abuse, hacking,
and system contamination, including but not limited, viruses, worms, and
Trojan horses, which cause the invalidity, damage, or dangerous access,
and/or restore information or data on Member computers or other security and
privacy hazards. If the Member do not want to be subject to these risks,
Member was recommended not to use Cellular Application or this service.
SERVICE COOPERATION
1. In order to facilitate transactions, and build the Crypto Asset community in
Indonesia, INDODAX collaborates with several international companies that
are also engaged in the world of Crypto Asset and blockchain. The official
INDODAX partner is found in the following link.
2. In order to facilitate and for our national official partner is available at
this link.
3. INDODAX doesn’t cooperate in any way with chain social gathering companies,
cloud mining, MLM, Ponzi Scheme, Money Game and HYIP that offer profits from
trading or using Crypto Asset, and does not cooperate with the Bitclub
Network, BTCPanda, MMM Global, MMM Indonesia, Onecoin, Binary, BITCOIN
TRUTH2U, BTCPANDA, BITKINGDOM, BITCLUBNETWORK, MMM GLOBAL, MMM Indonesia,
EUROBIT, ILGAMOS, FUTURENET, E-DINAR and are not responsible for the use of
the above services by Member ;
4. Companies that are not recorded inside the Website can be interpreted as not
or not in collaboration with the INDODAX. The INDODAX does not recommend any
company including companies that cooperate with INDODAX. All decisions to
use the service are the responsibility of each User.
5. INDODAX hereby explains that it has no official affiliation with the partner
mentioned in paragraph (3) above. All transactions that occur between Member
and the companies above are not the responsibility of INDODAX.
Standar Penanganan Pengaduan
Member Complaints here are related to data violation notifications and/or if
problems occur about ownership of Crypto Asset owned by Member. If these
problems occur, the following mechanisms that must be done by Member include:
1. Regarding Member complaints, Member has the right to notify INDODAX with the
following conditions:
1. If Member receives the spam, all forms of wild advertisements and/or
electronic mail on behalf of the names other than INDODAX that request
personal data and/or disturb the comfort of Member ;
2. If there is a crime practice of theft and fraud of Crypto Asset which
results in the loss of Crypto Asset in the Member Account;
3. If there is an alleged violation of Member data by another party which is
not explained in points a and b above.
2. Member can submit a complaint by filling out the complaint form provided by
the INDODAX. The complaint form could be downloaded directly at
https://indodax.com which we provide or can be downloaded here;
3. With regard to the practice of misusing Member data by other parties which
results in spam or skimming practices, Member can request complaints by the
following mechanism:
1. As indicated in point 2, the Member can make a complaint by filling out
the complaint form that we have provided and could send to the email
support@indodax.com;
2. We will immediately follow up the report by handling complaints within 3
x 24 hours;
3. If within that period, Member does not get service from us, then the
Member could send the complaint form back to the email
support@indodax.com and/or contact through INDODAX representative office;
4. Regarding the loss of Crypto Asset in Member Accounts as a result of
criminal offenses practices of electronic parties by other parties, Member
can make complaints with the following mechanism:
5. As indicated in point 2, the Member can make a complaint by filling out the
complaint form provided;
1. This report will be carried out by the initial handler where the Account
will be suspended by the reported party (the unexpected party) that holds
or retrieves the Member Crypto Asset;
2. The admin will forward your complaint report to the legal team to process
further handling. The next handling is in the form of clarification with
the reported party (the unexpected party);
3. If this clarification stage is successful where the reported party gives
a response, mediation will be carried out with reporting party (in this
case Member who reports);
4. If the mediation is unsuccessful then it will proceed through the report
to the local police and we will prepare the requested data.
Statement and Guarantee
1. All services inside the Website does not provide any warranty or guarantee
and the INDODAX does not guarantee that the Website will always be
accessible at any time.
2. Member states and guarantees that they will use INDODAX services properly
and responsibly and not take actions that are contrary to the laws, rules
and regulations that apply in the territory of the Republic of Indonesia.
3. Member states and guarantees not to use INDODAX services in the sale of
goods and/services related to:
1. Narcotics, materials and/or chemicals for research;
2. Money and anything similar to money, including derivatives;
3. Goods and/or services that violate Intellectual Property Rights;
4. Ammunition, firearms, explosives, sharp weapons in accordance with
applicable legal provisions;
5. Goods and/or services that show the personal information from Third
Parties that violate applicable laws;
6. Support for Ponzi schemes and matrix programs;
7. Goods and/or services related to lottery purchases, lay-away systems;
8. Services related to bank that are outside the territory of the Republic
of Indonesia;
9. Credit card payments;
10. Settlement of credit and/or debt settlement;
11. Support for prohibited organizations or prohibited by the government.
4. Member declares and guarantees not to use services for the actions involved
in practice of gambling and/or other activities that charge entry and
promising prizes, including but not limited to casino games, gambling in
sports, businesses that facilitate gambling and lottery methods.
5. Member declares and guarantees that all the data, information and documents
provided by Member to INDODAX are true, legal, honest, transparent,
complete and accurate data, information and documents. Member states that
they are willing to be prosecuted in the criminal manner and if the INDODAX
knows or obtains information from any party that the data, information and
documents provided by Member turns out to be untrue/not true/false. Member
are willing to update data/information (profile update) if at any time
requested by INDODAX and all documents have been given become fully owned
by INDODAX.
6. INDODAX has provided sufficient information and explanation regarding
INDODAX services that will be used by Member in accordance with provisions
in SKU and Member have understood and understood and willing to bear all
consequences that may arise in connection with the use of INDODAX services
including benefits, risks and costs inherent in services and services.
7. Member hereby agrees and authorizes INDODAX to use all the data,
explanation and information obtained by the INDODAX regarding Member
including but not limited to the use of Member ’s personal communication
facilities for all other purposes as long as possible and permitted by
applicable legislation, including those aimed at marketing the INDODAX
products or other parties, in collaboration with INDODAX. For data usage
that requires approval of other parties, with this Member stating that
there has been written approval from any third parties for the data usage,
explanation and information, and therefore Member guarantees and agrees
that INDODAX will not provide compensation and/or liability in any form to
the Member or any party of risks, losses, demands and/or responsibilities
that may arise in the future in connection with data usage, explanation and
information that has obtained such written approval by INDODAX.
8. Member declares and guarantees that transactions carried out using INDODAX
services are transactions that do not violate provisions of prevailing laws
and regulations and provisions regarding receipt of the transaction
implementation as stipulated in SKU. In the event that INDODAX finds
indications of transactions that are not in accordance with the provisions
of the applicable legislation and/or provisions regarding acceptance of
transactions arranged in SKU, then INDODAX has full rights to close the
Member Accounts by disabling INDODAX services on the Member and the Member
hereby agrees that INDODAX hereby will not provide compensation and or
liability in any form to the Member or any party for claim and/or demands
arising in connection with the deactivation of the INDODAX service on the
Member.
9. Member states and guarantees that risks to use of services, products and
promotions of Third Parties with Member (if any), are borne by Member, and
Member states that INDODAX is not responsible for the service and the
performance of Third Party services.
10. Member hereby are fully responsible and agree that INDODAX will not provide
compensation and or liability in any form to Member or any party for any
losses and or claims and or demands that arise or may be experienced by
INDODAX as a result of negligence or failure of Member in carrying out
transactions.
11. Member hereby guarantees the INDODAX that the Member along with all
employees and/or other parties work with the Member will not reproduce
and/or make, give, rent, sell, move, transfer, and/or switch INDODAX
services either partially or wholly to other parties for any reason,
including but not limited to misuse of indodax.com services to make
transactions other than those specified in SKU for any purpose, including
but not limited to crime/fraud /deception. If Member violates these
provisions, then Member must be responsible for any losses, claims and/or
suits arising from these violations and hereby agree that INDODAX will not
provide compensation and or liability in any form to the Member or any
party for any claims or demands and/or claims arising from the violation
12. As a form of our commitment and compliance with GDPR, INDODAX guarantees
that together with the General Terms and Conditions (SKU) that:
1. INDODAX continues to be committed and guarantees of our Member personal
data and will act decisively if the other parties have used our Member
information data;
2. INDODAX guarantees transfer of cross-border Crypto Asset;
3. INDODAX always applies protocols and mechanisms in the form of
permission requests and approvals or notifications to Member for all
forms of data processing in marketplace in depositing, withdrawing
and/or updating data.
13. Prospective Member hereby declares that I am aware that I am not a citizen
belonging to a country that does not allow its citizens to open accounts
with Indodax. Which includes the following countries: (i) the United States
of America; (ii) Burmese; (iii) Côte D´Ivoire; (iv) Cuba; (v) Iran; (vi)
Syrian Arab Republic; (vii) Belarus; (viii) Congo; (ix) Democratic Republic
of Congo; (x) Iraq; (xi) Liberia; (xii) Sudan; (xiii) Zimbabwe; and (xiv)
North Korea.
Responsibility
1. Member agrees to bear any risks, losses or consequences suffered by the
Member caused by, among others:
2. damage, delay, loss or error in sending order and communication,
electronically caused by Member ;
3. INDODAX Account report or notification of the use of INDODAX services sent
to the Member is received or read or misused by an unauthorized party on the
INDODAX Account,
4. Account password known to other people/parties for Member errors,
* Member understands and agrees that Member will use INDODAX Accounts and
services for transactions that do not conflict with applicable laws and/or
INDODAX internal policies and/or other regulations that apply nationally
and internationally related to the execution of the transaction, either
directly or indirectly, and INDODAX will not provide compensation and/or
liability in any form to the Member or any party for any claims and/or
claims and/or losses arising in connection with use of INDODAX services by
Member for transactions that are categorized as suspicious transactions
and/or transactions that are prohibited by provisions of laws and/or
INDODAX internal policies that apply and/or other regulations that apply
both nationally and internationally that are related to transaction
activities carried out by Member directly or indirectly.
* In conducting transactions using INDODAX service, Member understands and
agrees that there are certain sanctions imposed by government, including
other State governments and/or the other authorized agencies on several
countries, bodies and individuals. Refer to this, INDODAX has the right
not to carry out/process transactions that are a violation of provisions
of sanctions, and competent authorities can require disclosure of related
information. INDODAX is not responsible if indodax.com or other parties
fail or delay the execution of the transaction, or disclosure of
information as a result of direct or indirect violations of the sanction
provisions.
RISKS
1. Crypto Asset Trading is the high-risk activity. Crypto Asset Price are
volatile, where prices can change significantly over time. In connection
with price fluctuations, value of Crypto Asset can increase or decrease
significantly at any time. All Crypto Asset or not, have the potential to
experience a change in the value drastically or even become meaningless.
There is high risk of loss as a result of buying, selling or trading
anything on the market and INDODAX is not responsible for changes in
fluctuations in Crypto Asset exchange rate.
2. Crypto Asset Trading also has additional risks not experienced by Crypto
Asset or other commodities on the market. Unlike most currencies guaranteed
by government or other legal institutions or by gold and silver, Crypto
assetare a unique Crypto Asset and are guaranteed by the technology and
trust. There is no central bank that can control, protect the value of
Crypto Asset in a crisis, or print the currency.
3. Member is encouraged to be careful in measuring financial situation and
ensure that Member is willing to face risks involved in selling, buying or
trading Crypto Asset. Member is strongly advised to carry out personal
research before making a decision to trade Crypto Asset. All decisions on
trading Crypto Asset are independent decision by user consciously without
coercion and release INDODAX for trading activities in Crypto Asset.
4. INDODAX does not guarantee the long-term sustainability of Crypto Asset
traded or exchanged in this marketplace.
5. With regard to mining activities Crypto Asset need to be rectified and
confirmed that INDODAX does not carry out mining, producing or printing
Crypto Asset activities. Crypto asset was created and mined using the
software specifically by miners that are scattered randomly throughout the
world and was interconnected with the peer-to-peer technology on the
blockchain.
Restriction
Without reducing the intent of provisions regarding restrictions contained in
the SKU, then the Member is prohibited from doing the following:
1. Without reducing the intent of provisions regarding restrictions contained
in the SKU, then the Member is prohibited from doing the following:
2. Member was not permitted to take actions that can cause harm to INDODAX
and/or contrary to the SKU and applicable laws and regulations.
3. If Member violates one or several conditions in this provision, then the
Member will be fully responsible and hereby agree that for such violations
INDODAX has right to limit use INDODAX services and Member knows and agrees
that the INDODAX will not provide compensation and/or liability in any form
to that Member or any party for any risks or consequences arising from
restrictions on the use of these services. Member hereinafter obliged to pay
compensation to INDODAX in the amount of the value of the loss that INDODAX
might experience for the violation. Member hereby authorizes INDODAX to
debit Member Accounts for such compensation payments. In the event that
funds in Member Account are not available and/or insufficient, then the
Member must return all of the funds in cash to INDODAX within no later than
7 (seven) working days from the time INDODAX submits that claim.
Confidentiality
While working with INDODAX and at any time afterwards, then:
1. Any information and/or data provided by INDODAX to Member and or data
obtained by Member as implementation of SKU either given or delivered
verbally, written, graphically or delivered through electronic media or
information and/or data in other forms during the course of the conversation
or during other work are confidential (hereinafter referred to as
“Confidential Information“).
2. Member agrees and coincidences that at any time keep confidential
information obtained as an implementation of cooperation with anyone or will
not use it for the interests of Member or the interests of other parties,
without first obtaining written approval from the authorized official from
INDODAX or other authorized parties in accordance with applicable legal
provisions.
3. If Member violates provisions referred to in number 1 and 2 of the
provisions regarding this confidentiality then all losses, claims and/or
suits experienced by INDODAX are full Member responsibility, and at the
first request of INDODAX, Member is obliged to settle it in accordance with
the applicable legal and statutory provisions and provide compensation that
may arise from violation to INDODAX. Member hereby agrees that INDODAX will
not provide any form compensation and/or accountability to Member or any
party for claim and/or suit may arise in the future in connection with
violation.
4. The obligation to keep confidential information as referred to in number 1
and 2 as regarding the confidentiality becomes invalid if:
5. Such confidential information becomes available to the general public.
6. Confidential information is ordered to be opened to fulfill the order of
court or other authorized government body.
7. Confidential information is provided in accordance with applicable legal
provisions.
8. Member agrees to make every effort and take action needed to avoid third
parties in gaining access to or resulting in disclosure of confidential
information.
9. In the event that the collaboration is over, Member agrees that the
obligation to keep documents and material that is confidential information
as stipulated in this provision will remain valid.
Negligence
1. Member agrees that Negligence is the following thing or event:
1. Negligence.
2. If a Member is negligent in carrying out an obligation or violates a
provision in the SKU.
3. Incorrect Statement.
4. When it turns out that statement or guarantee given by a Member in the
SKU – is incorrect or not in accordance with the reality.
2. In the event of an occurrence of negligence based on number 1 the provisions
of this negligence by Member, then INDODAX can choose whether to continue or
close Member If INDODAX wishes to close Member Account, then request must be
notified to Member at a reasonable time according to INDODAX.
3. In the event of an occurrence of negligence by Member as intended, then
indodax.com has the right to immediately deactivate Member Account on
INDODAX without having to make the prior notice to Member, and Member hereby
agree that INDODAX will not provide compensation and/or liability in any
form to Member or any parties for all demands and/or claims and/or suits
and/or compensation requests from parties that may arise in connection with
the occurrence of such negligence.
Termination of Member Account and Data
1. The Indodax system will immediately process the account deletion request
after the Member clicks the "Confirm and Delete" button when the Member
requests an account deletion through the Member's Indodax account.
2. Account deletion can cause:
* Pending buy/sell orders on the market will be automatically canceled;
* All pending crypto asset withdrawals will be canceled;
* All pending IDR withdrawals will be canceled;
* All API Keys for the account will be deleted.
3. Members can recover assets, withdraw funds, or complete pending transactions
within 30 (thirty) calendar days after sending the account deletion
instructions by clicking the "Confirm and Delete" button in the Member's
Indodax account..
Permanent account deletion will be conducted after 30 (thirty) calendar days
since the Member completes the account deletion process. 30 (thirty)
calendar days after the Member submits instructions for deleting the
account, the Member can no longer perform these acts permanently:
* log in to the deleted account;
* recover the deleted account; And
* recover remaining funds/assets.
4. In the event that a Member wants to recover an account (before 30 calendar
days since the Member's account was deleted), Members can still log back
into their account, either through the Mobile application or the Indodax
website at “https://indodax.com/login”. Account recovery can be done by
filling out and completing the following required data:
* Email that has previously been registered in the Member account
* Member account password
* The phone number that has been registered in the Member's account to
receive the OTP PIN
5. Member hereby expresses his consent and understands all the direct and
indirect consequences that may arise from his actions in deleting an account
as stated in point 1 above, whether done intentionally or unintentionally.
All risks, consequences, and/or losses arising in connection with the
deletion of the account will be entirely the responsibility of the Member
personally, and free Indodax from all forms of action and/or liability in
any form whatsoever for all demands, claims and/or compensation from Member
or any Party in connection with the deletion of a Member Account that has
been carried out.
Member Balance Blocking and Account Freezing
1. To implement precautionary principle, INDODAX has the right and Member
hereby authorize INDODAX to block part or all of Member balance (hold
amount) and/or debit and terminate Account, if the following occurs:
1. There is a request from the bank due to an error in sending funds and the
bank is asking for blocking;
2. In the opinion and consideration of INDODAX there was an error in
receiving transactions;
3. INDODAX is used as a shelter that is indicated as a result of crime
including but not limited to the Corruption, bribery, narcotics,
psychotropic, labor smuggling, people smuggling, banking, capital market,
insurance, customs, excise, human trafficking, arms trading darkness,
terrorism, kidnapping, theft, embezzlement, fraud, forgery, gambling,
prostitution, taxation and terrorism;
4. Member considered negligent in performing obligations based on the SKU;
5. INDODAX policy or by the government or authorized agency or the
applicable regulations, so INDODAX required to block and or freeze
INDODAX Account.
2. n the event of account termination, Member agrees and states that is willing
to remain bound by SKU to stop using INDODAX services, give indodax.com
right to delete all information and data in INDODAX servers, and declare
INDODAX not responsible to Member or Third Party for termination of access
and deletion of information and data in Member
Tax
That taxes on trading activities of Crypto Asset are taxes borne by each
activity actor, in this case Member and INDODAX. Member can consult tax payments
to Personal Tax Consultants, and Indodax does not cover Member taxes unless
otherwise specified in these Terms and Conditions.
Based on Minister of Finance Regulation (PMK) No. 68 of 2022, Members, both
buyers/recipients of trading crypto assets, are subject to income tax with the
following details:
* 0.11 percent of each crypto asset transaction is charged to the Member.
Meanwhile, Members as sellers/submitting crypto assets are subject to PPh
(Income Tax) from trading crypto assets with the following details:
* 0.11 percent of each crypto asset transaction is charged to the Member.
Force Majeure
1. Force Majeure is defined as events that occur outside of INDODAX
capabilities and power, which affect the execution of transactions,
including but not limited to:
1. Earthquakes, hurricanes, floods, landslides, volcanic eruptions and other
natural disasters;
2. War, demonstrations, riots, terrorism, sabotage, embargoes and mass
strikes;
3. Economic policies from the Government that affect directly;
2. As long as INDODAX has carried out all its obligations in accordance with
applicable laws and regulations relating to the occurrence of Force Majeure,
INDODAX will not provide compensation and/or liability in any form to the
Member or any other parties for any risks, responsibilities and demands
anything that may arise in connection with the delay or failure to carry out
obligations due to Force Majeure.
Disclaimer of Warranties and Limitation of Liability
INDODAX always tries to maintain a safe, comfortable, and well-functioning
service, but we cannot guarantee continuous operation or that access to our
services is always perfect. There is a possibility that information and data on
the INDODAX website may not be available in real-time.
I. INDODAX does not guarantee that the results obtained from using the service
will be accurate or reliable.
II. Member agrees that Member / Member uses INDODAX Service at Member / Member's
own risk, and that INDODAX Service is provided to Member / Member on an "AS IS"
and "AS AVAILABLE" basis.
III. To the extent permitted by applicable law, INDODAX (including the Parent
Company, directors and employees) is not responsible, and the Member agrees not
to hold INDODAX responsible for any damage or loss (including but not limited to
loss of money, reputation, profits or other intangible losses) which are
directly or indirectly caused by the following:
* Member's inability to use INDODAX services is included at personal risk.
* Loss of Use, Loss of Profits, Loss of Revenue, Loss of Data, Loss of
Goodwill, or Failure to realize expected savings, in any case directly or
indirectly.
* Any indirect, incidental, special, or consequential losses arising from or in
connection with the use or inability to use the INDODAX website or services
including, but not limited to, losses caused by them, even if INDODAX has
been notified of the possibility of such losses.
* All losses caused by Member negligence including but not limited to
negligence in logging in via third-party devices and/or failure to maintain
the confidentiality of the device used to log in.
* The condition and quality of tradable crypto assets or products.
* Intellectual Property Rights Violation.
* Disputes between Members.
* Defamation of the other party.
* Any misuse of Assets purchased by Members.
* Losses due to unofficial payments to parties other than the Official INDODAX
Account which in any way use the name INDODAX or negligence in writing
accounts and/or other information and/or negligence on the part of the bank.
* fitness for a particular purpose, durability, title, and non-infringement.
* Viruses or other malware (bots, scripts, automation tools) are obtained by
accessing or connecting to INDODAX services.
* The process of skimming, or hacking, which causes loss to Members on INDODAX
Services.
* Interruptions, bugs, errors or inaccuracies in INDODAX Services.
* Damage to your hardware from using any INDODAX Services.
* Enforcement action taken in relation to Member account.
* Any hacking done by a third party on the Member's account.
IV. The Member acknowledges and agrees that the Member's only right with respect
to service problems or dissatisfaction is to stop using the service.
Notification
1. Member agrees to communicate with the INDODAX in electronic format, and
agrees that all terms, conditions, agreements, notices, disclosures or any
other forms of communication provided by INDODAX to Member are
electronically considered as written.
2. Member agrees to receive email from the Website. Email sent can contain
information about Accounts, transactions, systems, promotions and so on.
Dispute Resolution
Any conflicts, disputes or opinion differences (hereinafter referred to as
“Disputes“) arising in connection with the implementation of cooperation will be
settled in the following ways:
1. That every Dispute, as far as possible, will be resolved by means of
deliberation to reach consensus.
2. Any Disputes that can’t be resolved by deliberation will be resolved through
the West Jakarta District Court.
Legal Domicile
SKUs are made, interpreted and enforced based on the laws of the Republic of
Indonesia. Indodax.com and Member agreed to choose a common and unchanging legal
residence at the Registrar’s Office of the West Jakarta District Court.
Miscellaneous
1. This SKU is subject to and enforced based on the Acts Number 8 of 2010
about the Money Laundering and PPATK Head Regulation
PER-09/1.02.2/PPATK/09/12, No.PER-12/1.02/PPATK/06-13,
No.PER-12/1.02.1/PPATK/09/11 and No.PER-02/1.02/PPATK/02/2014. All
transactions with nominal value above Rp100,000,000.- (one hundred million
Rupiah) are required to report the transaction to the PPATK; For things
that have not been regulated in the SKU, all provisions in the Civil Code
and the provisions of other relevant laws and regulations will apply; If
INDODAX changes the contents of this SKU then INDODAX will notify changes
to the Member in accordance with the applicable laws and regulations
through media notices that are considered good by INDODAX then Member will
be subject to the changes to the SKU. Changes to each attachment from the
SKU will be agreed upon and hereinafter constitute a unity with and are an
integral part of the SKU.
2. If Member does actions outside of SKU provisions, Member will be fully
responsible and hereby agrees that INDODAX will not provide compensation
and/or liability in any form to Member, or any party to all demands and/or
claims and/or suits submitted by other party in connection with the actions
taken by Member.
3. Member shall comply with all requirements listed in the SKU. Member
Negligence comply with or implementing contents of SKU on one or several
occasions will not eliminate Member obligation to fulfill all the
requirements contained in the SKU.
4. The questions about the Terms and Conditions or other matters, are made
through support@indodax.com.
5. Member understands and agrees that this Terms of Use is an
electronic-formed agreement and by clicking the button “Register” when
creating account or “Log In” when accessing Member’s account is an active
agreement to engage into an agreement with INDODAX so that this Terms of
Use and Privacy notice is valid and legally binding continuously throughout
the usage of the Application and Services by the Member.
6. Members will not submit any claims or objections to the validity of the
Terms of Use or Privacy Notices…
7. Members cannot transfer Member rights based on these Terms of Use without
prior written approval from INDODAX. However, INDODAX may transfer
INDODAX's rights based on these Terms of Use at any time to other parties
without the need to obtain prior approval from or provide prior
notification to Members.
8. If a Member does not comply or violates the provisions of these Terms of
Use, and INDODAX does not take action directly, it does not mean that
INDODAX…
9. This provision remains in effect even after the temporary freeze, permanent
freeze, deletion of the Application or after the end of this agreement
between the Member and INDODAX.
10. If one of the provisions in these Terms of Use cannot be enforced, it will
not affect the other provisions.
This Terms of Use was made by INDODAX in Indonesian, English and Chinese. Any
differences will be interpreted according to the Indonesian language. INDODAX is
not responsible for all kinds of misrepresentations, interpretations,
definitions, understandings, meanings, opinions that have been believed by
Members.
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