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COMPLETE ONLINE HEARING AID GUIDE
By Dr. Harvey Abrams
and Dr. Christina Callahan
Last updated: April 10, 2023
TABLE OF CONTENTS
* The basics
* Choosing a hearing aid
* Paying for hearing aids
* Learn about Jabra Enhance
Share:
Section 1
THE BASICS
WHAT ARE HEARING AIDS?
Hearing aids are small electronic devices worn in the ear that help people who
are experiencing hearing loss live their lives to the fullest. Today's hearing
aids are not the same bulky, unattractive devices you may remember from the
past. Most hearing aids now are digital, discreet, and can be easily controlled
by using advanced technology such as mobile apps. Our Jabra Enhance Select
smartphone app is one example of this newer, customer-friendly tech.
WHAT ARE OTC HEARING AIDS AND DOES JABRA ENHANCE OFFER THEM?
In October 2022, the FDA implemented a new category of "over the counter"
hearing aids which could be sold directly to consumers without the required
involvement of a licensed professional, paving the way for hearing aids to
become more easily and widely available to the general public.
At Jabra Enhance, we offer the best of both worlds: high-quality
over-the-counter hearing aids with optional professional care depending on your
budget, choice, and needs. Our Premium Package is designed to best serve the
goals of each customer through personalized care from a real, licensed hearing
professional.
It's important to understand, however, that over the counter hearing aids are
only intended for people with mild to moderate hearing loss. We will get into
why that is, but there are a variety of ways to determine if you fall into that
category, including some basic factors described by the FDA.
WHAT ARE THE DIFFERENCES BETWEEN HEARING AIDS AND PSAPS?
According to the World Health Organization, it is estimated that by 2050, 700
million people worldwide will have hearing loss that requires rehabilitation.
So, the recent changes in American regulation making hearing aids more
accessible and available over-the-counter (OTC) could not have come at a better
time! Naturally, customers are more curious than ever about the distinctions
between various devices on the market. Some important facts to consider:
PSAPs: (Personal Sound Amplification Products) are available for purchase online
and in many retail stores and are typically designed for people with normal
hearing to amplify all sounds in specific listening situations. Many people use
these recreationally for activities like hunting or birdwatching. Because these
are classified by the US government as consumer electronics and not medical
devices, the quality of these products is more variable than hearing aids, which
are regulated by the FDA.
Hearing Aids: Unlike amplifiers, hearing aids are designed specifically for
people with hearing impairment and amplify the frequencies that are needed for
each person based on their hearing loss. They reduce unwanted background noise
and prioritize speech, helping you hear better in places like loud restaurants
and outdoor spaces. At Jabra Enhance, we offer real, Bluetooth-enabled hearing
aids - the same kind of technology you would receive from a brick-and-mortar
hearing clinic.
See this FDA page for more information about the differences between hearing
aids and amplifiers.
HOW DO HEARING AIDS WORK?
So, how do hearing aids work? No matter how modern, hearing aids still have four
basic components:
* a microphone
* a processor
* an amplifier
* a receiver/speaker
All components work together to analyze and amplify specific sounds so you can
better hear them. The microphone will receive incoming sounds, which are then
processed digitally and converted into electronic signals by the processor.
These signals are then shaped and amplified (if custom programmed, to your
specific needs), and delivered to your ear through the receiver/speaker.
RECENT ADVANCES
The most substantial and impactful development in hearing aid technology over
the past decade is that they have become digitized — and, as a result, more
user-friendly, attractive and high-quality.
Digitization has allowed hearing aids to connect to smartphones via Bluetooth
technology, providing customers the flexibility to adjust their hearing devices
in real-time, right from their phones. For example, if you are in a crowded
restaurant, you can use the Jabra Enhance Select app to instantly change the
setting on your hearing aids to reduce background noise and focus on speech. The
same connectivity also makes it possible for Jabra Enhance hearing aids to be
adjusted remotely by the licensed providers on our hearing care team.
The growth of telehealth is another factor that has broadened access to hearing
aids and has fueled the advancement of hearing aid technology.
Jabra Enhance's licensed providers guide our Premium customers through their
journey using telehealth in order to make hearing as easy as possible.
Through telehealth, Jabra Enhance customers with the Premium Package are able to
connect with an audiologist or hearing specialist virtually. Similar to in
person care, customers are able to receive expert advice, assistance, and
troubleshooting - all from the comfort of their own home!
CAN A HEARING AID RESTORE HEARING?
Hearing aids don't "cure" your hearing loss. But, while they can't restore the
full functioning of your auditory system, properly fitted hearing aids can
significantly improve your hearing, your connection to others, and your
connection to the world around you. As it turns out, the research is conclusive:
treating your hearing loss with hearing aids promotes a higher quality of life
due to significant improvements in your mental health and relationships. And,
importantly, treating your hearing loss also reduces your risk of hearing-loss
related comorbidities.
HOW DO DIGITAL HEARING AIDS WORK?
There has been a major shift over the past few decades from analog hearing aids
to digital hearing aids. Unlike what you may remember from your parents'
generation of hearing aids, almost all hearing aids today utilize digital
technology. This increases the overall quality of the sound and function of the
hearing aid and offers more user-friendly benefits for consumers.
Digital hearing aids work by converting the sound waves picked up by the device
into numerical code.
Digital hearing aids work by converting the sound waves picked up by the device
into numerical code.
This code includes important information about the sounds, such as pitch,
volume, and sound direction. Depending on the environment and your general
hearing needs, the small chip inside a digital hearing aid then uses that
information along with other sophisticated algorithms to, for example, identify
unwanted noise, reduce the likelihood of feedback (a high-pitched squeal),
reduce the discomfort of loud sounds and adjust the way that frequencies are
amplified before they're sent to your ear. Simple as that, right?! Hearing aids
are doing a lot of work in a tiny, little package.
BENEFITS OF HEARING AIDS
Hearing loss can impact so many aspects of your life, from your emotional
well-being, to your relationships, work-life, and even your physical health. You
might not realize the extent that hearing aids will improve the quality of your
life until you try them and see how many aspects of your life are touched and
enriched by being able to hear the world around you.
There are numerous benefits to using a hearing aid. The biggest one, of course,
is being able to hear others more clearly — and not continually asking them to
repeat themselves! You'll hear the television and other media more clearly, and
your communication and engagement with friends, loved ones, and the rest of the
world should dramatically improve.
Additionally, there are less obvious, but equally important, benefits when
treating your hearing loss. The field of audiology is constantly working to
understand the intricate relationship between hearing, one of our primary
senses, and the rest of our health. So far, there has been research that
suggests that treating your hearing loss with a hearing aid can lead to:
* Memory improvement
* Decreased risk of falls
* Decreased risk of hospitalization
* Mood improvement
* Decrease in anxiety and depression
* An increase in brain processing speed
* Reduction in risk of dementia
* Increased earning potential
In our opinion, an improvement in any one of the above would be well worth
investing in your hearing.
Our optional hearing test takes 5 minutes
Section 2
CHOOSING A HEARING AID
COMMON TYPES & STYLES
Hearing aids come in many different types and styles. You'll need to consider
which type of hearing aid will work best for you based on the extent of your
hearing loss, your lifestyle, how comfortable you are with new technology, and
your budget. Optional online hearing tests, though not diagnostic, are a great
starting point to explore your hearing ability. You can also visit our FAQ for
more information about hearing loss symptoms you may be experiencing.
Currently, the most popular style is a receiver-in-ear style (RIE), where the
receiver is placed in the ear canal and the processing component is placed
behind the ear.
Currently, the most popular style is a receiver-in-ear style (RIE), where the
receiver is placed in the ear canal and the processing component is placed
behind the ear.
Other style options include behind-the-ear, where all electronic components are
housed behind the ear; in-the-canal hearing aids, where the hearing aid sits
discreetly in the ear canal; and in-the-ear aids, which are a slightly larger
version of custom hearing aids that fill up the outer ear.
BLUETOOTH-ENABLED HEARING AIDS
Bluetooth-enabled hearing aids are one of the most convenient developments in
the hearing technology space. Bluetooth-enabled hearing aids work exactly like
any other Bluetooth device, where the hearing aids are "paired" with another
device such as an iPhone or Android smartphone.
Bluetooth allows hearing professionals to remotely adjust your device, and also
allows customers to adjust their hearing aid settings through their smartphone
or other smart devices, usually through an app. Some Bluetooth-enabled hearing
aids, like our Enhance Select hearing aids, also allow customers with compatible
devices to listen to cell phone calls or stream their favorite music or
television shows directly to their hearing aids, which can increase the quality
of sound as well as minimizing background noise and distractions.
Enhance Select hearing aids connect to your phone with Bluetooth, allowing you
to adjust the settings through an app.
WHICH HEARING DEVICES ARE BEST?
There are no "best" hearing aids, but there are some that work best for you and
your unique needs. Determining the best hearing aid for you depends on several
factors including:
1. THE DEGREE OF HEARING LOSS YOU HAVE
Adults with perceived mild to moderate hearing loss are able to use a wider
variety of hearing aids, including the newly available over-the-counter options.
OTC devices are more accessible as they do not require a hearing test or
intervention from a licensed hearing professional. People with more significant
hearing loss have more to consider and should be evaluated by a licensed
professional since they may require higher outputs than OTC devices can offer
and would need more customization to meet their hearing needs.
See if you are experiencing the kinds of symptoms that the FDA has indicated
could be helped with hearing aids like ours or try our quick, optional hearing
test.
2. YOUR PREFERENCES AND COMFORT WITH TECHNOLOGY
Every customer is different when it comes to their expectation for care and
service. Some questions to help you decide on your preferred care model would
be:
* How do you feel about going to an audiologist's office for an initial hearing
test followed by the hearing aid fitting and follow-up visits?
* What is your comfort level with using technology — such as a smartphone — to
communicate with your licensed hearing professional and adjust your hearing
aids?
* What is your comfort level with cleaning and taking care of your hearing
aids? Would you like hands-on help or just guidance when you need it?
* Are you comfortable adjusting your own hearing aid settings without the
guidance of a licensed hearing professional? Would you like the opportunity
to have guidance when needed?
For example, If you prefer not to go to an audiologist office or hearing aid
clinic regularly (or do not have easy access to one) and are comfortable
managing your hearing aids on your own, OTC is likely a great option. Even if
you prefer not to go to an office but want customization and some guidance on
managing your hearing aids, OTC along with professional service like that
offered by Jabra Enhance may also be a great option to meet your needs. It is
really based on the severity of your hearing loss, your needs, and your personal
preferences!
3. YOUR BUDGET AND EXPECTED VALUE
Budget is an inevitable part of your decision. At Jabra Enhance, we know that
you are your own expert on this topic, and we're also here to answer any
questions you have.
Considering all of the factors above will help you decide which hearing aid is
best for you. At Jabra Enhance, we've had conversations with tens of thousands
of people who have hearing loss, which leads us to recommend our Premium Care &
Protection package that has everything you'll need for better hearing and can be
personalized to meet your needs. But for those on a tighter budget or who want
to try hearing aids without professional support, we also offer a Basic package.
HOW DO ENHANCE SELECT HEARING AIDS WORK?
Enhance Select hearing aids are for adults (18 and older) with mild to moderate
hearing loss. They are a receiver-in-ear model with a small, discreet receiver
placed inside your ear canal. All the features, including volume and the
selection of different settings that make it easier to hear in different
environments, are operated through the Jabra Enhance Select app on your
smartphone, so you can make adjustments with the swipe of a finger. The app
allows you to customize the settings to suit your hearing needs, and when you
need extra support in various listening environments. However, if you are unable
to use your smartphone to access your app in certain settings, such as at work
or during a social gathering, our hearing aids also feature onboard controls.
Using the button on the body of the hearing aid, you have access to basic
features such as volume control and your preset listening programs.
Once you've placed your order, your hearing aids should arrive within 5-7 days.
In some specific cases, it may take a few more days for our Premium Package
customers, depending on the status of your custom programming. Your email
receipt will include shipping and tracking information.
On the day of delivery, you'll be able to immediately explore our Get Started
Guide for help setting up your hearing aids so you can start using them right
away. All of our customers will have access to our customer support team for
further assistance, or for any questions you may have. Our Premium Package
customers will also have direct access to our licensed providers.
WITH OUR PREMIUM PACKAGE:
If you purchase the Premium Package, which includes access to our licensed
providers, and take our online hearing test or supply an audiogram prior to
purchase, your hearing aids will typically arrive custom-programmed for your
unique hearing profile. After that, as soon as the week of delivery, we will
schedule your first video call with your Jabra Enhance provider, who will get to
know your hearing history, discuss your goals and the benefit you are seeking
from hearing aids, and help you get there and understand if anything else is
needed. Follow-up appointments with your licensed provider are available 7 days
a week for three years, included in the price of your Premium Package purchase.
WHAT TO EXPECT FROM YOUR HEARING AIDS ONCE YOU BEGIN WEARING THEM:
Hearing sounds from the world around us is the first step to improved
communication with the ones we care about most! Over time, our ears and brain
learn how to take in all the information and allow us to focus on what we feel
is most important! During the early stages of the acclimatization period, some
common sounds that typically begin to stand out include:
* Hearing your own voice
* Hearing footsteps
* Hearing the flick of a light switch
* Hearing the brushing of your hair past the microphone over the ear
With consistent use of hearing aids, these additional sounds will become part of
your everyday listening and accompany the soft speech sounds that help us
distinguish words from one another.
Get started
Section 3
PAYING FOR HEARING AIDS
ARE HEARING AIDS COVERED BY INSURANCE/MEDICAID/FSA?
Most of the time, hearing aids are not covered by insurance (check with your
insurance provider), although some insurance companies will cover a portion or
percentage of the cost. Medicare does not cover the cost of hearing aids,
however there are many Medicare Advantage Plans that do cover them, either
completely or partially. Many federal employees, in particular, may have plans
which include hearing aid benefits. However, most plans which do provide some
level of coverage for hearing aids have not yet clarified if it includes the new
category of OTC hearing aids. You should check with your specific plan to find
out the details of your coverage.
Jabra Enhance is considered an out-of-network provider. But if your plan does
cover all or part of your OTC hearing aid purchase, our team can walk you
through the process — give us a call at (800) 854-2772.
Here are some questions you should ask your insurance or benefits provider prior
to starting the process with Jabra Enhance:
1. Do I have a hearing aid benefit?
2. Am I eligible for the benefit?
3. What is my coverage amount per hearing aid?
4. Does my coverage include over-the-counter hearing aids?
5. What codes do I need on a claim from a hearing aid vendor in order to
provide me with my maximum reimbursement?
6. Does my insurance cover telehealth services?
You may, additionally, be able to use your flexible spending account (FSA) or
health savings account (HSA) to cover some of the costs. You should always check
with your individual plan to discuss coverage options for hearing aid insurance.
HOW MUCH DO ENHANCE SELECT HEARING AIDS COST?
The price of a pair of Enhance Select hearing aids start at $1,195 for our Basic
Package and $1,395 for our Premium Package — for both ears together. You can pay
at once, or choose a convenient and flexible payment plan for as little as $39
per month*, depending on your plan. When you buy from Jabra Enhance, you aren't
just getting a hearing aid. Our Basic Package includes pre-programmed hearing
aids for common types of hearing loss, an easy-to-use app, one year of warranty
and loss & damage coverage (subject to deductible - see details) and friendly
support available 7 days a week. Our Premium Package includes:
* Initial fitting and consultation with a licensed hearing professional
* Three years of follow-up appointments/remote support
* Mobile app that allows you to change your settings on the fly
* 3-year warranty
* 3-year loss & damage protection (subject to deductible - see details)
Besides using your FSA/HSA for the purchase, or considering a payment plan, you
do have several options for making the cost work for your budget.
*Example payments are based on the listed product price(s) assuming a 36-month
loan term and a 9.99% APR. Subject to approval of credit application. Rates
range from 0% to 29.99% APR, resulting in, for example, 36 monthly payments of
$32.36 at 9.99% APR, per $1,000 borrowed. APRs will vary depending on credit
qualifications, loan amount, and term. Bread Pay™ plans are loans made by
Comenity Capital Bank.
READY TO GET STARTED?
Let's get started with a few questions from our team of hearing experts to see
if Enhance Select hearing aids are right for you.
You can take our optional online hearing test in the comfort of your home in
only 5 minutes.
Get started
Section 4
LEARN ABOUT JABRA ENHANCE
ABOUT JABRA ENHANCE
Jabra Enhance is on a mission to empower people with hearing loss to connect
with their world through effortless technology and delightful care.
We offer powerful, nearly-invisible hearing aids and at-home hearing care, all
for less than 50% of the national average price for hearing aids. Enhance Select
hearing aids can be purchased from your home, making initial set-up, and
optional professional consultation and follow-up appointments, a snap.
To put it simply: Jabra Enhance is one of the most convenient and
budget-friendly ways to purchase hearing aids. We offer two Care & Protection
Packages for our Enhance Select hearing aids, our Basic Package and Premium
Package.
The Basic Package includes our Enhance Select hearing aids which come
pre-programmed for common types of hearing loss. Choose from 3 preset hearing
profiles to fit, set up, and manage yourself. Here's what's included:
* Our quick start guide and library of instructional videos to fit, set up, and
manage your hearing aids
* 1-year loss & damage protection and 1-year warranty details
* Customer service, technical support, and troubleshooting from our Customer
Support Team, 7 days a week
* Mobile app to control your hearing aid settings, stream music, and take calls
(see compatibility)
The Premium Package is our complete package to maximize the benefits of your
hearing aids. Your hearing aids will be custom-programmed to your personal
hearing ability based on online hearing test results or your audiogram. Here's
what's included:
* A 3-year virtual care plan from our Audiology Team who will:
* Make ongoing adjustments & fine-tune hearing aids based on sound quality
and your feedback
* Reassess and reprogram hearing aids based on your hearing needs
* Demonstrate how to use and maintain your hearing aids via remote video call
(device parts, batteries, charging case, cleaning, etc.)
* Video call you to walk you through setup step-by-step to ensure hearing aid
wires and domes fit comfortably
* Counsel you on your specific hearing needs and set realistic expectations
for your success with hearing aids
* 3-year loss & damage protection and warranty details
* Customer service, technical support, and troubleshooting from our Customer -
Support Team, 7 days a week
* Mobile app to control your own hearing aid settings, stream music, and take
calls (see compatibility)
Am I a candidate?
GET STARTED WITH OUR PREMIUM PACKAGE
We recommend the purchase of our Premium Package, which includes custom
programming, licensed provider support, and extended warranty and loss & damage
protection. We believe this will help you get the most benefit out of your new
hearing aids.
Your first step with our Premium Package will be to either upload a hearing test
from an in-person professional or take our free online hearing test. The Jabra
Enhance online hearing test takes approximately 5 minutes.
You are likely a good candidate for Enhance Select hearing aids if your test
suggests that you have mild to moderate hearing loss. If you determine that you
are a good candidate, but you are unsure if you are ready to purchase from Jabra
Enhance, you can easily contact us to discuss your options and concerns — give
us a call at (800) 854-2772
Get started
WHAT ENHANCE SELECT PREMIUM CUSTOMERS ARE SAYING
Jabra Enhance customers are enthusiastic about the products as well as their
experience — here's what they have to say!
Previous
Great Audiologist
My Audiologist is fantastic. Very helpful and knowledgeable. Got me set up and
answered all my questions. Prompt, on time for the video meeting. Made some
adjustments. Impressed how smooth everything went.
Steve, New York
✔
Hearing new things
They are terrific. They fit well. I use the app on my Samsung phone to adjust
when necessary. I have had 2 online meetings with my Jabra Enhance audiologist
to have all my questions answered. I cannot imagine a better way to buy a
hearing aid.
Continue reading
Richard, New York
✔
Makes a huge difference
I could hear the clock ticking from across the room. When in a restaurant with
friends I can tune out almost all the background noise and hear my friends!
Lynn, New York
✔
Fully satisfied first time hearing-aid wearer
I couldn't believe how inexpensive the package deal was. Hearing instruments, a
year's worth of batteries, 2 years of ongoing remote audiologist consultation…
for less than half of the cost, compared to options I was considering 2 years
ago!
Continue reading
Ben, Texas
✔
Very User Friendly Hearing Aids
The Enhance Select aids were simple to set up to Bluetooth & the Jabra Enhance
Select app. They're comfortable and have made talking on the phone a lot easier
now.
Continue reading
Beth6466, Indiana
✔
Great Audiologist
My Audiologist is fantastic. Very helpful and knowledgeable. Got me set up and
answered all my questions. Prompt, on time for the video meeting. Made some
adjustments. Impressed how smooth everything went.
Steve, New York
✔
Hearing new things
They are terrific. They fit well. I use the app on my Samsung phone to adjust
when necessary. I have had 2 online meetings with my Jabra Enhance audiologist
to have all my questions answered. I cannot imagine a better way to buy a
hearing aid.
Continue reading
Richard, New York
✔
Makes a huge difference
I could hear the clock ticking from across the room. When in a restaurant with
friends I can tune out almost all the background noise and hear my friends!
Lynn, New York
✔
Fully satisfied first time hearing-aid wearer
I couldn't believe how inexpensive the package deal was. Hearing instruments, a
year's worth of batteries, 2 years of ongoing remote audiologist consultation…
for less than half of the cost, compared to options I was considering 2 years
ago!
Continue reading
Ben, Texas
✔
Very User Friendly Hearing Aids
The Enhance Select aids were simple to set up to Bluetooth & the Jabra Enhance
Select app. They're comfortable and have made talking on the phone a lot easier
now.
Continue reading
Beth6466, Indiana
✔
Great Audiologist
My Audiologist is fantastic. Very helpful and knowledgeable. Got me set up and
answered all my questions. Prompt, on time for the video meeting. Made some
adjustments. Impressed how smooth everything went.
Steve, New York
✔
Hearing new things
They are terrific. They fit well. I use the app on my Samsung phone to adjust
when necessary. I have had 2 online meetings with my Jabra Enhance audiologist
to have all my questions answered. I cannot imagine a better way to buy a
hearing aid.
Continue reading
Richard, New York
✔
Makes a huge difference
I could hear the clock ticking from across the room. When in a restaurant with
friends I can tune out almost all the background noise and hear my friends!
Lynn, New York
✔
Fully satisfied first time hearing-aid wearer
I couldn't believe how inexpensive the package deal was. Hearing instruments, a
year's worth of batteries, 2 years of ongoing remote audiologist consultation…
for less than half of the cost, compared to options I was considering 2 years
ago!
Continue reading
Ben, Texas
✔
Very User Friendly Hearing Aids
The Enhance Select aids were simple to set up to Bluetooth & the Jabra Enhance
Select app. They're comfortable and have made talking on the phone a lot easier
now.
Continue reading
Beth6466, Indiana
✔
Next
Our company and hearing aid model names have been updated in our reviews:
company is now Jabra Enhance, and hearing aid model is now Enhance Select.
More reviews
READY TO GET STARTED?
Let's get started with a few questions from our team of hearing experts to see
if Enhance Select hearing aids are right for you.
You can take our optional online hearing test in the comfort of your home in
only 5 minutes.
Get started
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