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https://www.cibc.com/en/about-cibc/corporate-responsibility/service-commitment.html
Submission: On July 29 via manual from IN — Scanned from DE
Submission: On July 29 via manual from IN — Scanned from DE
Form analysis 5 forms found in the DOM
Name: basicSearch — GET /en/search-results.html
<form class="clearfix search-wrapper" name="basicSearch" novalidate="" role="search" method="GET" accept-charset="utf-8" onsubmit="return(submitSearch(this));" action="/en/search-results.html">
<div class="id-search-suggestions sr-only search-suggestions hidden" aria-live="polite"></div>
<label for="search-input" id="search-label" class="hidden">Search</label>
<input class="search-input" type="search" name="qt" autocomplete="off" aria-autocomplete="list" aria-controls="searchInputPick" aria-activedescendant="" aria-label="" role="combobox" aria-owns="searchInputPick" aria-haspopup="listbox"
aria-expanded="false" required="" placeholder="Search">
<button class="close-icon" type="reset">
</button>
<button name="go" type="submit" class="search-button" aria-label="Search"><span class="icon icon-search"></span>
<span class="hidden open">
<span class="dropdown-label"></span>
</span>
</button>
<span class="hidden js-promote-url-searchauto" aria-hidden="true"></span>
<span class="hidden js-promote-url-search" aria-hidden="true"></span>
</form>POST https://www.cibconline.cibc.com
<form class="sign-on-form" autocomplete="off" method="post" action="https://www.cibconline.cibc.com">
<div class="card-number">
<label for="card-number-167e0bbe">Card number</label>
<input id="card-number-167e0bbe" name="card-number-167e0bbe" type="text" autocomplete="off" maxlength="19">
</div>
<div class="saved-cards" style="display: none;">
<label for="saved-card-167e0bbe">Card number</label>
<select id="saved-card-167e0bbe"></select>
</div>
<div class="remember-card">
<input id="remember-card-167e0bbe" type="checkbox">
<label for="remember-card-167e0bbe">Remember my card</label>
</div>
<div class="link delete-saved-card" style="display: none;">
<a href="#" data-utc="C1:2654">
Delete this card
<span class="show-for-sr">as my saved card number</span>
</a>
</div>
<div class="link use-saved-card" style="display: none;">
<a href="#" data-utc="C1:2657">
Use saved card
<span class="show-for-sr">to sign on to C I B C Online Banking</span>
</a>
</div>
<div class="link use-new-card" style="display: none;">
<a href="#" data-utc="C1:2655">
Sign on with a different card number
<span class="show-for-sr">to C I B C online banking</span>
</a>
</div>
<div class="password">
<label for="password-167e0bbe">Password</label>
<input id="password-167e0bbe" type="password" autocomplete="off" maxlength="32">
</div>
<div class="link forgot-password">
<span class="hyperlink">
<a href="#" data-utc="C1:2658">
Reset my password
<span class="show-for-sr">for C I B C online banking</span>
</a>
</span>
</div>
<div class="buttons">
<div class="button-container">
<div class="button-padding">
<a id="C1-2660" href="#" class="button secondary ">
<span class="primary-label">Register</span>
<span class="show-for-sr">for C I B C Online Banking</span>
</a>
</div>
</div>
<div class="button-container">
<div class="button-padding">
<button type="submit" id="button-1517415593769" class="button primary ">
<span class="primary-label"><b>Sign on</b></span>
<span class="show-for-sr">to C I B C Online Banking</span>
</button>
<div class="spinner"></div>
</div>
</div>
</div>
</form>Name: basicSearch — GET /en/search-results.html
<form class="clearfix search-wrapper" name="basicSearch" novalidate="" role="search" method="GET" accept-charset="utf-8" onsubmit="return(submitSearch(this));" action="/en/search-results.html">
<div class="id-search-suggestions sr-only search-suggestions hidden" aria-live="polite"></div>
<label for="search-input" id="search-label" class="hidden">Search</label>
<input class="search-input" type="search" name="qt" autocomplete="off" aria-autocomplete="list" aria-controls="searchInputPick" aria-activedescendant="" aria-label="" role="combobox" aria-owns="searchInputPick" aria-haspopup="listbox"
aria-expanded="false" required="" placeholder="Search">
<button class="close-icon" type="reset">
</button>
<button name="go" type="submit" class="search-button" aria-label="the CIBC website"><span class="icon icon-search"></span>
<span class="hidden open">
<span class="dropdown-label"></span>
</span>
</button>
<span class="hidden js-promote-url-searchauto" aria-hidden="true"></span>
<span class="hidden js-promote-url-search" aria-hidden="true"></span>
</form>POST https://www.cibconline.cibc.com
<form class="sign-on-form" autocomplete="off" method="post" action="https://www.cibconline.cibc.com">
<div class="card-number">
<label for="card-number-1c5b51d4">Card Number</label>
<input id="card-number-1c5b51d4" name="card-number-1c5b51d4" type="text" autocomplete="off" maxlength="19">
</div>
<div class="saved-cards" style="display: none;">
<label for="saved-card-1c5b51d4">Card Number</label>
<select id="saved-card-1c5b51d4"></select>
</div>
<div class="remember-card">
<input id="remember-card-1c5b51d4" type="checkbox">
<label for="remember-card-1c5b51d4">Remember my card number</label>
</div>
<div class="link delete-saved-card" style="display: none;">
<a href="#" data-utc="C1:2448">
Delete this card
<span class="show-for-sr">as my saved number</span>
</a>
</div>
<div class="link use-saved-card" style="display: none;">
<a href="#" data-utc="C1:2451">
Use saved card
<span class="show-for-sr">to sign on to C I B C Online Banking</span>
</a>
</div>
<div class="link use-new-card" style="display: none;">
<a href="#" data-utc="C1:2449">
Sign on with a different card number
<span class="show-for-sr">to C I B C online banking</span>
</a>
</div>
<div class="password">
<label for="password-1c5b51d4">Password</label>
<input id="password-1c5b51d4" type="password" autocomplete="off" maxlength="32">
</div>
<div class="link forgot-password">
<span class="hyperlink">
<a href="#">
Reset my password
<span class="show-for-sr">for C I B C online banking</span>
</a>
</span>
</div>
<div class="buttons">
<div class="button-container">
<div class="button-padding">
<a id="C1-2454" href="#" class="button secondary ">
<span class="primary-label">Register</span>
<span class="show-for-sr">for C I B C online banking</span>
</a>
</div>
</div>
<div class="button-container">
<div class="button-padding">
<button type="submit" id="button-1520360370720" class="button primary ">
<span class="primary-label"><b>Sign On</b></span>
<span class="show-for-sr">to C I B C online banking</span>
</button>
<div class="spinner"></div>
</div>
</div>
</div>
</form>GET https://locations.cibc.com/search
<form method="get" action="https://locations.cibc.com/search" target="_blank" class="footer-find-branch-form">
<label aria-label="Find a branch or ATM" class="search-postal-code-label subheading-medium" for="findBranch">
<span class="icon icon-location"></span>Find a branch or ATM </label>
<input name="locale" value="en_CA" type="hidden">
<input class="search-input left" id="findBranch" maxlength="230" name="q" placeholder="Enter address or postal code" type="text">
<button id="button-1520296421000" class="search-button right button primary" title="Search">
<span class="show-for-sr">for a CIBC banking centre or ATM. Opens a new window in your browser.</span>
<span class="icon-search textInputRight"></span>
</button>
</form>Text Content
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Contact Us
Sign On to CIBC Online or Mobile Banking
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Delete
Mobile Banking
Online Banking
Card Number
Card Number
Remember my card number
Delete this card as my saved number
Use saved card to sign on to C I B C Online Banking
Sign on with a different card number to C I B C online banking
Password
Reset my password for C I B C online banking
Register for C I B C online banking
Sign On to C I B C online banking
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inconvenience.
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* Our Service Commitment to You
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* Our Service Commitment to You
OUR SERVICE COMMITMENT TO YOU
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Our commitment to you
At CIBC, we’re committed to giving you the best possible service whenever and
however you bank with us.
As we build an enduring relationship with you to help make your ambitions
reality, our Service Commitment explains what you can expect from us. We feel
privileged to serve you and we strive to show it every day.
Holding everyone accountable to you
From the Client Service Representative at your banking centre or business
centre, to our President and CEO — everyone at CIBC stands behind our Service
Commitment. It is through our Service Commitment that we build your trust and
confidence.
Talking openly with you
When you do business at CIBC, you can expect us to be open and transparent.
We’ll also be open and transparent when we write to you — we work to make sure
we write our documents in plain language, to make them clear and easy to
understand.
Candidly explaining our service fees
We’ll explain the rates, terms and conditions for our products and services
clearly, including the fees.
Our service fees are based on three principles:
1. Simple to understand.
2. Reflect our commitment to deliver options and value.
3. Provide you with choices to reduce or eliminate certain fees.
Your privacy is important to us
At CIBC, protecting the privacy and confidentiality of your personal information
is a top priority for our team and an integral part of our Service Commitment to
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As part of our Service Commitment to you, CIBC has adopted a number of voluntary
codes of conduct and public commitments. You can expect that we will observe
these codes and commitments when you do business with CIBC.
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