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العربية
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LOGIN TO ONLINE BANKING


 * Personalarrow_forward
 * Businessarrow_forward
 * Wholesalearrow_forward
 * Manage Prepaid Cardsarrow_forward


CONTACT US


WE'RE HERE TO HELP


LET US KNOW HOW WE CAN ASSIST YOU

Our team is here to help with any questions or concerns you may have. Whether
you need assistance with your account, have a question about our services, or
just want to say hello, we're always happy to hear from you. Please use the
contact information below to get in touch with us.

RAKBANK CUSTOMERS
600 54 4049
RAKISLAMIC CUSTOMERS
600 54 0044

Our Operational timings are from Monday to Friday, 9:00am to 6:00pm

Our Ramadan Timing:

Our operating hours during the holy month of Ramadan are from Monday to Friday,
8:00am to 1:00pm except on weekends and public holidays.


FAQS

View All FAQsarrow_forward

WHAT IS THE PROCEDURE OF CLOSING MY RAKBANK FACILITY (ACCOUNT / CREDIT CARD/
PERSONAL LOAN/ AUTO LOAN) IF I'M NOT PLANNING TO COME BACK TO THE UAE?

keyboard_arrow_down

To close your RAKBANK facility, you'll need to visit a nearby RAKBANK Branch,
and by ensuring that all outstanding dues, loans, and credit card balances are
settled.

If you are no longer in the UAE, please chat with us on www.rakbank.ae, or call
our customer support hotline from 9:00 am to 6:00 pm GST on 600544049 /
600544049 for Islamic Banking. Or on International Numbers +971600544049 /
+971600544049 for Islamic Banking. Remember that we will only be able to assist
via call and chat for inquires and requests made by the Account Holder only. For
the Power of Attorney holders or third party, you will need to visit the nearest
RAKBANK Branch, where our team will guide you through the necessary steps to
complete the process.



 

 

HOW CAN I BLOCK MY CARD AND/OR REPORT A SUSPICIOUS TRANSACTION?

keyboard_arrow_down

To block your card, log in to your RAKBANK Mobile Banking App or Online Banking
account, and navigate to the "Service requests" section, click on Credit Cards
and choose the option to block your card.

To block and report a lost/stolen card or a suspicious
activity/incident/transaction, contact our customer support 600544049 and select
option #4.

WHERE CAN I GET MORE INFORMATION ON RAKPROTECT INSURANCE OR CANCEL THE
INSURANCE?

keyboard_arrow_down

RAKprotect is a personal accident insurance policy offered by Oman Insurance
Company.

All new eligible credit card holders are automatically enrolled under
RAKprotect.

RAKprotect offers insurance cover in the below scenarios:

 * Accidental Death.
 * Permanent Partial disability.
 * Total Disability (due to an accident).
 * Accidental Hospitalization Expenses.
 * Repatriation Benefits.

If you do not wish to continue with the service or for further information,
kindly call our customer support hotline from 9:00 am to 6:00 pm GST on
600544049/600544049 for Islamic Banking.

Or on International Numbers +971600544049/+971600544049 for Islamic Banking.

 

 

HOW CAN I UPDATE/CHANGE MY EMIRATES ID/PASSPORT DETAILS?

keyboard_arrow_down

You can conveniently update your Emirates ID details through any of the
following channels:

 * RAKBANK application> Login > Service requests > General Requests > Update
   Emirates ID details
 * Write to id-update@rakbank.ae & attach the renewed Emirates ID.

HOW CAN I ENABLE MY USER ID AND/OR FORGOT PASSWORD/USER ID ON THE RAKBANK
APPLICATION/WEBSITE?

keyboard_arrow_down

You can recover your User ID/ Password by clicking on “Forgot User ID/ Password”
on the “Sign In page”. You will be prompted to enter your account number, debit
or Credit Card number further to which One Time Password (OTP) will be sent to
your registered mobile number which you can enter and follow the instruction
accordingly.

After this:

 * Your User ID will be displayed on screen
 * You can setup a new password for RAKBANK application.

Disclaimer:

The information provided on this “Contact Us” page is intended solely for
general informational purposes and should not be considered as financial, legal,
or professional advice. While we make every effort to ensure the accuracy and
reliability of the content, we do not provide any warranties or representations
regarding its completeness, suitability, or availability.

Please be aware that contacting us through this page does not establish a
client-bank relationship, and any communication with our representatives is not
a substitute for formal channels. We encourage you not to disclose sensitive or
confidential information in your messages.

For any urgent matters or immediate assistance, please contact our customer
support hotline from 9:00 am to 6:00 pm GST (available on public & national
holidays ):

 * 600544049 For Conventional Banking
 * 600540044 For Islamic Banking

International Numbers:

 * +971600544049 for Conventional
 * +971600540044 for Islamic Banking

Alternatively, we encourage you to use our secure online banking platform for
account-specific inquiries or confidential communication, and to utilize our
FAQ’s that are located in all of our product tabs on www.rakbank.ae.

Kindly note that we reserve the right to archive, monitor, and review all
communications sent through this page for security, quality assurance, and
regulatory compliance purposes.

This “Contact Us” page may include links to external websites or third-party
content. We do not endorse or take responsibility for the nature, accuracy, and
availability of such content. The inclusion of any links does not imply our
endorsement or association with those sites.

In no event shall RAKBANK be liable for any direct, indirect, incidental,
consequential, or punitive damages arising from the use of this Contact Us page
or any linked external websites.

By using this “Contact Us” page, you acknowledge and agree to adhere to these
terms and conditions. If you do not agree with these terms, please refrain from
using this page.

For official and up-to-date information, we recommend visiting www.rakbank.ae or
contacting our customer support team.


GOT A QUESTION OR A RECOMMENDATION?

WRITE TO US

RAKBANK HEAD OFFICE

RAKBANK Building

Sheikh Mohammed Bin Zayed Rd

Ras Al Khaimah, UAE

 

RAKBANK OPERATIONS CENTRE

RAK Operations Centre 

Sheikh Mohammed Bin Zayed Rd

Ras Al Khaimah, UAE

RAKBANK DUBAI OFFICE

P.O. Box 5300, UAE

RAKBANK Building

Dubai Silicon Oasis

Dubai, UAE

CUSTOMER ENQUIRIES

Email: contactus@rakbank.ae

Telephone: +971 4 213 0000

Toll-Free Number (RAKBANK Customers): 600 54 4049

Toll-Free Number (RAKislamic Customers): 600 54 0044

OTHER CONTACT DETAILS

Fax: +971 4 3263640

Telex: 99210 NBRAKFX EM

EM Cable: BANKWATANI

SWIFT: NRAKAEAK

Tax Registration Number: 100272500800003

TREASURY SERVICE

Telephone: +971 2 696 2222

Fax: +971 4 335 1484

Email: treasury@rakbank.ae

Reuters: NBRK

BUSINESS BANKING & INSURANCE

Telephone: +971 4 213 0000

Email: businessbanking@rakbank.ae

COMMERCIAL, CORPORATE, AND WHOLESALE BANKING

Telephone: 800 6789

Email: customerservice-tf@rakbank.ae

CASH MANAGEMENT SOLUTIONS

SMS: SMS “CMS” to 7011

Email: apply-cashmanagement@rakbank.ae

RAKEMPOWER

SMS: SMS “payroll” to 7011

Email: payroll@rakbank.ae

HOME MORTGAGES & HOME FINANCING

Telephone: +971 4 213 0000

Email (RAKBANK Customers): mortgages@rakbank.ae

Email (RAKislamic Customers): home.finance@rakbank.ae

Please note:

As per RAKBANK’s privacy protection and information security policy, RAKBANK
will never request you to disclose your account number, credit card information,
user ID, Personal Identification Number (PIN) or any such information through
emails. Any email or written communication received by you, which appears to
have been sent from RAKBANK seeking your personal & confidential information,
should not be answered but reported to RAKBANK. 

Email to reportphishing@rakbank.ae


WE’RE HERE TO HELP

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Not sure about something? Check our frequently asked questions to find what
you’re looking for.


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enjoy a range of innovative features – all in one user-friendly platform.



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data from your device while you use this website. This helps us to keep your
account secure and supports personalised marketing on our website and social
media. Review our Cookie Policy

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