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Frequently Asked Questions

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 * Account Types arrow_back Back to Main Menu
   * Overview
   * Brokerage
   * Retirement
   * Core Portfolios
   * Managed Portfolios
   * Small Business
   * Bank
 * Investment Choices arrow_back Back to Main Menu
   * Overview
   * Stocks
   * Options
   * Mutual Funds
   * ETFs
   * Futures
   * Bonds and CDs
   * Prebuilt Portfolios
   * IPO / New Issues
 * New to Investing
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   * Overview
   * Platforms
   * Margin Trading
   * Execution Quality
 * Pricing and Rates
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   * Overview
   * Investing Basics
   * Advanced Trading
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   * Tax Planning
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   * Events
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MOVING FORWARD TOGETHER


MORGAN STANLEY WILL BE ASSUMING RESPONSIBILITY FOR THE CUSTODY AND CLEARING
SERVICES PROVIDED BY E*TRADE SECURITIES. HERE'S WHAT YOU NEED TO KNOW.

AS YOU MAY KNOW, E*TRADE AND MORGAN STANLEY JOINED FORCES IN LATE 2020. WE’RE
NOW ENTERING A NEW PHASE OF OUR JOURNEY TOGETHER AND ARE EXCITED TO SHARE WITH
YOU WHAT’S NEXT.

MORGAN STANLEY SMITH BARNEY LLC (MORGAN STANLEY) WILL SOON BE ASSUMING
RESPONSIBILITY FOR THE CUSTODY AND CLEARING SERVICES CURRENTLY PROVIDED BY
E*TRADE SECURITIES LLC (E*TRADE). AS A RESULT, YOUR E*TRADE ACCOUNT(S) WILL BE
TRANSFERRED TO MORGAN STANLEY OVER THE COMING MONTHS. WE’LL NOTIFY YOU AS YOUR
TRANSFER DATE APPROACHES—AND WILL KEEP YOU INFORMED EVERY STEP OF THE WAY.

NO ACTION IS REQUIRED ON YOUR PART FOR THIS TRANSFER TO TAKE EFFECT. YOU WILL
CONTINUE TO ENJOY THE ONLINE EXPERIENCE YOU’VE COME TO EXPECT FROM US, INCLUDING
THE E*TRADE WEBSITE, MOBILE APPS, TRADING PLATFORMS, AND CUSTOMIZED PRODUCT
FEATURES.

PLEASE NOTE: ACCOUNT TRANSFERS WILL OCCUR ON A ROLLING BASIS. TO FIND THE
TRANSFER DATE FOR YOUR ACCOUNT(S), SEE THE NOTICE OF CHANGES THAT WAS SENT TO
YOUR EMAIL OR HOME ADDRESS. IF YOU HAVEN’T YET RECEIVED THIS COMMUNICATION, YOUR
TRANSFER DATE IS NOT IMMEDIATELY UPCOMING.

About 1 week before transfer weekend On the Tuesday before transfer weekend On
the Friday of transfer weekend

All outgoing account transfer requests will be rejected and will need to be
resubmitted (using your new account number) after transfer weekend.

You will no longer be able to change your sweep option until after the transfer
has been completed.

Processing of all incoming account transfer requests will be paused until after
transfer weekend. Starting after the close of extended hours trading, all open
orders except futures will be canceled, and online account access will be
disabled through Sunday afternoon. This could also impact your access to any
banking accounts you hold with us, as well as the availability of certain
banking and cash management features. Debit and ATM cards, however, will remain
fully functional. Learn more about what to expect before the transfer weekend.

 
 * Frequently Asked Questions
 * Before Your Transfer Date
 * After Your Transfer Date
 * Important Documents & Agreements

Expand all

 HOW WILL MY E*TRADE ACCOUNTS BE CHANGING?

As you may know, Morgan Stanley and E*TRADE joined forces on October 2, 2020.
The next step in the process of combining our organizations will be the transfer
of your account(s), assets, and obligations from E*TRADE to Morgan Stanley on
your transfer date, subject to regulatory and other approvals.

Transfers will occur on a rolling basis. To find the transfer date for your
account(s), please see the Notice of Changes sent to your email or home address.
If you haven’t yet received this communication, your transfer date is not
immediately upcoming.

As a result of this transfer, Morgan Stanley will assume responsibility for
back-office functions currently provided to you by E*TRADE, such as custody of
your securities, funds, or other assets in your account(s), clearing and
settling of securities transactions, margin, and corporate actions. You will,
however, continue to access your account information through etrade.com and
E*TRADE mobile applications, including the E*TRADE mobile app, Power E*TRADE,
Power E*TRADE mobile, and E*TRADE Pro. In the event that your transfer date is
adjusted, we’ll post a message to etrade.com and E*TRADE mobile applications
informing you of the new date. If you wish, you can opt out of this transfer by
following our opt-out instructions.

Please rest assured that there’s nothing you need to do for this transfer to
take effect, and you’ll continue to enjoy the online experience you’ve come to
expect from us.

 IS THERE ANYTHING I NEED TO DO FOR THE TRANSFER TO TAKE EFFECT?

No, there’s nothing you need to do for the transfer to take effect, and you’ll
continue to enjoy the online experience you’ve come to expect from us.

To better understand the transfer and the impact of Morgan Stanley serving as
the broker-dealer for your account(s), go to the Important Documents &
Agreements tab, where you can read the E*TRADE from Morgan Stanley Client
Agreement for Self-Directed Accounts and Important Account Information for
Self-Directed Accounts (together, the Self-Directed Account Agreements). We
encourage you to review these documents carefully, as they will govern your
account(s) after the transfer.

Please note that once your transfer date has been assigned, if you add the new
capabilities or open the account type(s) described below, your transfer date for
those new capabilities and account(s) will be at a later date:

 * If you open a new business retirement plan
 * If you add Fully Paid Lending capabilities to an existing account or open a
   new account with Fully Paid Lending capabilities
 * If you enroll in a company-based equity plan following the date of your
   Notice of Changes—e.g., Shareworks by Morgan Stanley or E*TRADE Financial
   Corporate Services, Inc. (ETCS) equity programs, Morgan Stanley Employee
   Stock Purchase Plans, stock plans across ETCS and Shareworks, and directed
   share programs

 WHAT SHOULD I EXPECT DURING THE WEEKEND OF MY TRANSFER DATE?

To facilitate the transfer of your account(s), several important events will
take place during the weekend of your transfer date, including the following:

 * Account access will be temporarily disabled for most of the weekend,
   including for your brokerage account(s) as well as any bank accounts with
   Morgan Stanley Private Bank that have the same log-on credentials as the
   brokerage account(s) being transferred. Online-initiated banking and cash
   management features will also be unavailable in your brokerage account(s). As
   a result, we encourage you to take care of any payments or transfers in
   advance of the weekend.
 * Any open orders will be canceled after the close of the extended hours
   session on the Friday before your transfer date. In many cases, these orders
   will be automatically reentered before the start of the next trading session.
   For some types of orders, however, you will need to take action to reenter
   the orders on your own. Learn more
 * New orders will not be accepted in the Bond Resource Center. Once the
   accounts are transferred, functionality in the Bond Resource Center will be
   restored.
 * Incoming and outgoing account transfers to other broker-dealers may be
   affected.

For detailed information about the above and other transfer weekend
considerations, please see Before Your Transfer Date.

 WILL BANKING AND CASH MANAGEMENT ACCESS BE IMPACTED DURING THE WEEKEND OF MY
TRANSFER DATE?

Due to platform downtime over the weekend of your transfer date, access to a
variety of banking and cash management features may be affected. Plus, if you
have bank account(s) with the same log-on credentials as the brokerage
account(s) being transferred, you’ll be unable to access the bank account(s)
online during the weekend of your transfer date. Debit and ATM cards, however,
will remain fully functional, and you can continue to make payments with the
existing checks associated with your bank and brokerage accounts.

If you have any urgent banking requests over the weekend of your transfer date
(e.g., if you suspect fraud in your banking account or need to report a lost or
stolen debit card), please contact E*TRADE Customer Service for assistance.

For additional details, see Before Your Transfer Date.

 WILL MY ACCOUNT NUMBER CHANGE?

Yes, once the transfer is complete, you’ll have a new brokerage account number
with nine digits, which you’ll be able to view online. For reference purposes,
your old account number will also be visible on etrade.com and E*TRADE mobile
applications.

You’ll also be issued a new checking account number to be used when establishing
new direct deposits and automatic payments tied to your E*TRADE brokerage
account. This number will appear at the bottom of any brokerage account checks
you order after the transfer is completed.

Important: Even though you’ll have new account numbers as described above, any
existing checks, debit cards, and automatic payments and instructions tied to
your E*TRADE brokerage account will continue to operate without change.
(Existing instructions include direct deposits, recurring cash transfers, mobile
wallets, and more.) Going forward, however, you should use your new account
number when creating new instructions.

For additional details, see After Your Transfer Date.

 WILL MY OPEN ORDERS BE IMPACTED WHEN THE TRANSFER TAKES PLACE?

Yes, any open orders will be canceled after the close of the extended hours
session on the Friday before your transfer date. In many cases, these orders
will be automatically reentered before the start of the next trading session.
For some types of orders, however, you will need to take action to reenter the
orders on your own.

For a detailed look, see General treatment of open orders.

 HOW WILL THIS AFFECT MY RETIREMENT AND EDUCATION SAVINGS ACCOUNTS AT E*TRADE?

Effective on your transfer date, E*TRADE will transfer your Individual
Retirement Account (IRA), Coverdell Education Savings Account (CESA), and/or
qualified retirement plan (QRP) account to Morgan Stanley. Learn more

 WILL MY SWEEP OPTION CHANGE?

As a result of the transfer, all eligible sweep option balances will be
transferred to the Morgan Stanley bank sweep program called the Bank Deposit
Program on or about the transfer date, except for excess balances in eligible
accounts or certain limited cases in which you’re ineligible to participate or
you’re a pattern day trader. Learn more about sweep options. For information
about how your sweep option will be impacted during the transfer, read Changes
to your sweep option.

 WHAT DO I NEED TO KNOW OR DO BEFORE MY TRANSFER DATE?

There are some important things to keep in mind before your transfer takes
place, including system downtime on the weekend of your transfer date. Also,
while we’ve tried to automate as many changes as possible, you may need to take
action related to certain types of open orders, banking or cash management
transactions, and other issues. Learn more

 WHAT DO I NEED TO KNOW OR DO AFTER MY TRANSFER DATE?

While your online experience and the way you access your account(s) will remain
the same, there are a number of post-transfer changes to keep in mind, including
the assignment of new account numbers. Learn more

 WHERE CAN I FIND MY UPDATED AGREEMENTS AND DISCLOSURES?

To view your updated agreements and disclosures, see Important Documents &
Agreements.

 CAN I OPT OUT OF THE TRANSFER?

There is no cost associated with the transfer of your E*TRADE account(s) to
Morgan Stanley. If you do not object to the transfer, no further action is
required of you. We’ll automatically transfer your E*TRADE account(s) to Morgan
Stanley on or around your transfer date. Your online experience and the way you
access your account(s) will remain unchanged.

However, if you do not want your E*TRADE account(s) transferred to Morgan
Stanley, you have the right to object. To do so, and to prevent your E*TRADE
account(s) from being transferred to Morgan Stanley, you must complete both
steps below:

 * Call us at 800-387-2331 to signal your intention to opt-out of the transfer;
   and
 * Close or move your E*TRADE account(s) to another broker-dealer of your
   choice. You must provide the receiving broker-dealer with transfer
   instructions and these new transfer instructions must be initiated by the new
   broker-dealer before the date listed in the Notice of Changes we sent you.

If you contact Customer Service to signal your objection but do not take the
necessary steps to close or move your E*TRADE account(s) to a new firm, as
described above, your E*TRADE account(s) will be automatically transferred to
Morgan Stanley on your transfer date.

When you opt out by taking both of the steps described above, your transfer fees
will be waived. If, however, you elect to move your E*TRADE account(s) after the
transfer date, Morgan Stanley may assess a $75.00 transfer fee per account.

Please note: If your employer maintains the administration of its equity
compensation plan with E*TRADE Corporate Services or Shareworks by Morgan
Stanley, you will not be able to opt out of the transfer of your stock plan
account.

In the event that your account(s) or certain securities held in your account(s)
are not eligible for transfer to Morgan Stanley, we will work with you to
resolve your account(s) and positions.


ETRADE FOOTER



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CHECK THE BACKGROUND OF E*TRADE SECURITIES LLC AND MORGAN STANLEY SMITH BARNEY
LLC ON FINRA'S BROKERCHECK AND SEE
E*TRADE SECURITIES LLC AND E*TRADE CAPITAL MANAGEMENT, LLC RELATIONSHIP
SUMMARY AND
MORGAN STANLEY SMITH BARNEY LLC RELATIONSHIP SUMMARY.

Investment Products • Not FDIC Insured • No Bank Guarantee • May Lose Value

PLEASE READ THE IMPORTANT DISCLOSURES BELOW.

BANKING PRODUCTS AND SERVICES ARE PROVIDED BY MORGAN STANLEY PRIVATE BANK,
NATIONAL ASSOCIATION, MEMBER FDIC.





Securities products offered by E*TRADE Securities LLC (ETS), Member SIPC or
Morgan Stanley Smith Barney LLC (MSSB), Member SIPC. Investment advisory
services offered by E*TRADE Capital Management, LLC (ETCM) or MSSB. Commodity
futures and options on futures products and services offered by E*TRADE Futures
LLC, Member NFA. Stock plan administration solutions and services offered by
E*TRADE Financial Corporate Services, Inc. Banking products and services are
provided by Morgan Stanley Private Bank, National Association, Member FDIC. All
entities are separate but affiliated subsidiaries of Morgan Stanley.

Throughout 2023, ETS and ETCM will be transitioning existing clients to MSSB.
Learn more about this transition. 

System response and account access times may vary due to a variety of factors,
including trading volumes, market conditions, system performance, and other
factors.

Statement of Financial Condition | About Asset Protection | Account Agreements
and Disclosures | Quarterly 606 Report | Business Resiliency Plan

©2023 E*TRADE from Morgan Stanley. All rights reserved. E*TRADE Copyright Policy



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