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Text Content

 * Become a partner
   Partners
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      Partner Stories

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   Aircall
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 * Why Aircall
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   Discover our 100+ integrations
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   While Cutting Costs with Aircall
   
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   Hub of Content and Resources
   Sales Content Hub and Resources

 * Why Aircall
   Why Aircall
    * Features
    * Quality and Reliability
    * Customer Success Stories
   
   Try for free
   App Marketplace
    * 
      Salesforce
    * 
      Hubspot
    * 
      Intercom
    * 
      Zendesk
    * 
      Pipedrive
    * 
      MS Dynamics
   
   Discover our 100+ integrations
   Boost Team Productivity & Performance
   
   While Cutting Costs with Aircall
   
   Explore more
 * Solutions
   By Team
    * 
      Sales
    * 
      IT & Operations
    * 
      Customer Service & Support
    * 
      Whole Company
   
   By Business size
    * 
      Small Businesses
    * 
      Medium & Large Businesses
   
   Top uses
    * 
      Call Center
    * 
      Phone System
   
   By Industry
    * 
      Education & E-learning
    * 
      Financial Services
    * 
      Healthcare
    * 
      Marketing & Advertising
   
   Discover more industries
   Book an Aircall demo today!
   
   Discover & access advanced features
   
   Get a live demo
 * Pricing
 * Resources
   Product
    * 
      Download
    * 
      API Documentation
    * 
      Product update
   
   Learning
    * 
      Guides
    * 
      VoIP Documentation
    * 
      Glossary
    * 
      Onboarding Portal
    * 
      Help Center
    * 
      VoIP Speed Test
    * 
      Videos
   
   Blog
    * Customer Happiness
    * Call Center
    * Support
    * Sales
    * Tech
   
   Discover our Blog
   Hub of Content and Resources
   Sales Content Hub and Resources
 * Become a partner
   Partners
    * 
      Integration Partners
    * 
      Channel Partner
    * 
      Partner Stories
   
   
 * Company
   Aircall
    * 
      About us
    * 
      Brand
   
   Life at Aircall
    * 
      Careers
    * 
      Events
    * 
      Press
   
   
 * Contact Us

 * Book a demo
 * Try for free


THE CONNECTED BUSINESS PHONE FOR YOUR CRM & HELPDESK.

Fast and seamless integration means more efficient and productive calls – within
minutes.

Try for free

Try for free



TRUSTED BY 15,000+ COMPANIES




SMARTER CONVERSATIONS, IN A FEW MINUTES


SET UP IN SECONDS

No hardware. No headaches. Just a beautiful cloud call center solution you can
use to start a conversation anywhere in the world — today.

Explore all features


CONNECT TO YOUR TOOLS

Calls go better when all the right info is tied together in the cloud. Integrate
Aircall with CRM systems, Helpdesk solutions, and other essential apps.

See our integrations


GAIN VISIBILITY

Get rid of the guesswork. Monitor individual and team metrics in real-time to
start making measurable improvements.

Monitor key metrics


ENABLE PRODUCTIVITY

Don’t put progress on hold. Create new numbers, teams, and workflows on the fly
whenever new business requirements arise.

See true stories


BRING VALUE TO VOICE


FOR SMARTER SALES

Book more meetings and close deals quicker with PowerDialer, click-to-dial,
real-time coaching, and more cloud capabilities.

Learn more

SARA KINSELLA

Sales Operations Manager @ Summit Solar

> "We have increased our quotas by 10% because of the data we've gathered from
> call tagging and analytics from Aircall."


FOR SMOOTHER SUPPORT

Make customer experience a competitive advantage with cloud call center IVR
menus, skill-based routing, live call monitoring, and more.

Learn more

LAUREN PANKEN

Operating Systems Manager, UNTUCKit

> "Instead of digging through multiple systems trying to find clues, the right
> information is already there, helping us anticipate an issue before the
> customer even mentions it."


FOR BETTER BUSINESS

Easily integrate with the cloud business tools each department relies on to get
the job done and pave the way for more satisfying customer journeys.

Learn more

SARA TIFFANY

General Manager, AirTreks

> "The setup and configuration of Aircall is a dream. It’s so easy to create new
> numbers, set up IVRs, and change people around to different teams if needed."


FOR HYBRID WORK

Get the cloud-based phone system that remote teams use to stay connected and
seamlessly work from home or anywhere.

Learn more

ANTON ZILLBERBERG

CEO and Founder, QuickStay

> "We examined a bunch of providers and Aircall was the only one that allowed us
> the flexibility to customize our customer service needs based on our business
> practices."


CONNECTED TO THE TOOLS YOU LOVE

The leading app ecosystem for voice. Aircall talks to all of your critical tools
and workflows.


SALESFORCE

CRM


HUBSPOT

CRM


ZENDESK

Help Desk


INTERCOM

Help Desk - Live Chat


MONDAY.COM

CRM


SHOPIFY

eCommerce


GORGIAS

Ecommerce


MICROSOFT TEAMS

Help Desk


MONDAY.COM

CRM


SHOPIFY

eCommerce


GORGIAS

Ecommerce


MICROSOFT TEAMS

Help Desk

Discover our 100+ other integrations


See all integrations


READY TO BUILD BETTER CONVERSATIONS?

Aircall runs on the device you're using right now.

Schedule a demo


FREQUENTLY ASKED QUESTIONS


WHAT IS A CALL CENTER SOFTWARE?

The best call center software pulls together main customer communication
channels such as phone, email, web chat and SMS into one consolidated interface
that’s equipped with professional call center capabilities.


Call center software greatly improves the organization, efficiency and
productivity of customer support and sales teams that deal with large numbers of
customers.


Virtual call center software allows a team to work entirely online and remote
without hardware, but also has many advantages for office-based operations.


HOW DOES CALL CENTER SOFTWARE FUNCTION?

Virtual call center software functions through VoIP technology. With VoIP
infrastructure, calls are transmitted over an internet connection to suitable
electronic devices like smartphones, laptops, tablets, and VoIP hard phones.


VoIP technology stores data securely in the cloud and allows call center
software to integrate with many external SaaS applications from a wide range of
specialist companies resulting in an ever-evolving and powerful synchronized
business tool. The list of services and solutions that Aircall’s call center
software integrates with is ever growing, but includes 80+ major CRMs, help
desks, marketing software, chat bots, eCommerce platforms, and more.

Basic call center software stores customer data from every inbound call,
including new numbers and existing customer history from previous contacts. More
advanced software displays CTI pop-ups. These pop-ups sync customer call logs
with integrated CRM programs, such as HubSpot, so that a customer repeatedly
phoning in doesn't need to reiterate their issue to every new agent.


Modern software can also be set up to route calls to the correct agent in the
appropriate department through a customizable IVR menu. Aircall’s call center
software has many additional features built in, such as smart routing based on
agent language capabilities or skill sets, sorting calls into call queues,
offering callback options, live call monitoring, call whispering, warm transfers
and much more.


Aircall’s intuitive call center software also enables live note taking, tagging
and detailed analytics; features that help with follow up strategies and an
agent’s after call work as well as defining broader business goals and finding
areas where team training and optimization is needed.


WHAT ARE THE BENEFITS OF A CALL CENTER SOFTWARE?

Besides the benefits of the many software integrations and useful features that
are accessible with virtual call center software, there are several core
advantages for a business that implements call center software.


One of the major benefits is the lower installation and operating costs of a
professional business phone system. Virtual call center software requires no
hardware or IT technicians, it’s simply downloaded from a browser or as a mobile
app (or both) and installed on employees’ existing electronic devices such as
smartphones and laptops. On-site maintenance is obsolete, since the software is
easily upgraded and typically maintained by SaaS partners like Aircall.


Since virtual call center software allows for distributed teams working
off-site, as well as the services of a third party call center, business
operating costs can be lowered even further. This also enables 24/7 customer
service and multilingual support—a necessity for companies that serve large
international markets.


All in all, the right call center software dramatically enhances customer
experiences and eases the overall workload of call center agents. Processes are
streamlined and set up for collaboration across departments, which helps
everyone. Sales cycles are shortened and optimized, as the software enables
certain agents to focus on fine-tuning their scripts and prospecting quality
leads while others can concentrate on closing deals. Call volume can be
maximized with Click-to-Dial or implementing a sales dialer such as Aircall’s
Power Dialer, allowing sales agents to concentrate fully on engaging in better,
more personalized calls.


HOW CAN I CREATE A CALL CENTER?

To create a call center, first choose which kind of business phone setup you
want to go for, which will dictate the type of call center software you need to
install. You can read our guide through the available options here.


With fully virtual call center software from Aircall, it’s easy to set up your
own professional call center using existing devices and no new hardware. Your
second big decision must be whether you want to employ your own staff as call
center agents, or an external third-party call center. To fully optimize your
call center, make sure your company implements the core call center best
practices.


Thoroughly train your agents to use call center software effectively, as well as
the necessary phone etiquette, customer support skills, and scripts. This is
essential when building a call center with your own team, but equally important
when using third-party services. Consistent communication and regular briefings
about product changes are vital. Remember to explain security procedures with
care, especially when outsourcing your call center work. Agents you’ve never met
will be handling confidential and sensitive information, so outsourced call
centers should always be vetted for their security policies and practices.


To get started with setting up your very own fully virtual call center, book a
demo with Aircall. Our cloud-based call center software offers unparalleled
productivity features and detailed analytics of all your phone operations from a
single intuitive interface. Enjoy dozens of valuable, time-saving and innovative
built-in integrations with your existing business tools and apps. Start your
7-day free trial today to take a peek at what’s possible.


WHAT SOFTWARE DO CALL CENTERS USE?

If you want to offer your customers superior phone support, call center software
is indispensable. Without analytical insights, an effective call queue or
routing system, and crucial CRM database syncing, customers will inevitably end
up frustrated; left waiting on hold or repeating their issue to different
agents.


Good call center software provides agents with customer call history and
additional context, helps manage an omni-channel approach, or offers an array of
useful organizational or timesaving features. Great call center software offers
all of these services and more in an all-in-one solution.


There are many types of specialist call center software out there besides cloud
phones systems. Some examples include workforce management software, help desk
software, CRM solutions, task management software, software offering
personalized voicemail, software that specializes in managing multiple
communication channels through chatbots, etc. When these solutions are
integrated with one another, your call center tech stack will be supercharged.


Some call center software providers offer on-premise solutions, which are useful
for companies hosting their own data storage or operating over traditional phone
networks. Cloud-based call center software, like Aircall, is usually offered by
external VoIP providers through a SaaS subscription model.


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