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GUARANTEES


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Based on
305 reviews

Excellent
OUR WARRANTY
There is one simple reason why your money can never be lost on Overgear: we lock
the payment until your order is 100% finished and you confirm the service
delivery. Before that, the seller doesn't earn a single penny. Our Refund Policy
covers every possible case.








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REFUND POLICY


SELLER DIDN'T DELIVER THE SERVICE IN TIME
SELLER DIDN'T FULFILL ALL SERVICE STANDARDS


100% PAYMENT REFUND
Let us tell you about overgear high quality standards
LEARN MORE






ARBITRATION SYSTEM
PRINCIPLE OF OPERATION
To open a dispute, go to your order and click "Submit arbitrage ticket" button.
Choose an appropriate category and fully describe you situation. It takes up to
24 hours review a dispute. In case of any problems contact our Customer Support.

SIGN UP
If a customer and a seller can't settle the situation themselves, arbitration
team rolls in and decides if the order should be refunded partially or fully.





The order was delivered partially
HOW TO OPEN A DISPUTE
Delivered something you've not ordered
There was another issue
SELLER RATINGS AND VERIFICATION
All sellers on Overgear pass an interview confirming their gaming and
communication skills. In addition, we verify their passport ID and phone number.
Any suspicious activity leads to immediate ban

VERIFICATION PROCESS

REVIEWS AND RATING
There are no ways to "hack" the system. To have a high rating the seller should
deliver services with high quality and be polite with customers. Attempts to
create fake reviews are always punished.
Customer experience starts before making the payment: we monitor the sellers'
response speed and the ability to help with choosing the right service. The
sellers with best performance are often featured.
QUALITY CONTROL







WANT TO LEARN MORE?
VISIT OVERGEAR HELP CENTER



© Overgear 2018-2022. All rights reserved. Diagorou 4, Kermia Building, 6th
floor, Nicosia, Cyprus. Reg. number: HE395043

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