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Text Content

AfterShip Intelligence Delivers a Connected and Personalized Customer
Experience. Learn more

Products

Post-purchase

 * Tracking
   
   Shipment tracking software

 * Returns
   
   Returns & exchanges management software

 * EDD
   
   Estimated delivery prediction software

 * Warranty
   
   Warranty management software

 * Parser
   
   Order email parsing software

 * Protection
   
   Shipping protection software

 * Shipping
   
   Multi-carrier shipping software

 * Green
   
   Carbon footprint accounting software

Lifecycle Order Tracking

Integrate your backend operations for omnichannel retail--bridging
online/offline channels and spanning from fulfillment to returns.

Learn More

Marketing

 * Personalization
   
   eCommerce personalization software

 * Feed
   
   TikTok Shop management software

 * Email
   
   Email marketing software

 * SMS
   
   SMS marketing software

 * Popups & Forms
   
   Form and popup builder software

 * Reviews
   
   Product reviews software

 * Affiliates
   
   Affiliate marketing software

 * Page Builder
   
   Landing page builder software

Lifecycle Order Tracking

Integrate your backend operations for omnichannel retail--bridging
online/offline channels and spanning from fulfillment to returns.

Learn More

Integrations

eCommerce platforms

 * Shopify

 * Salesforce Cloud

 * Magento 2

 * BigCommerce

 * Amazon Seller Central

 * All eCommerce platforms

Technology partners

 * Klaviyo

 * Attentive

 * Gorgias

 * Yotpo

 * ShipBob

 * All technology partners

Carriers

 * FedEx

 * DHL

 * UPS

 * China EMS

 * China Post

 * All carriers

Solutions

Industries

 * Branded Retail

 * Marketplace

 * Logistics & 3PL

Platforms

 * Shopify

 * Salesforce Commerce Cloud (SFCC)

Seamless Order Tracking in Apple Wallet

Your shoppers can now add order details and view order tracking information in
Apple Wallet. Plus, you can notify shoppers about order changes and provide easy
access to customer service and order management options all in one place.

Learn more

Resources

Free tools

 * Top online stores

 * eCommerce statistics

 * eCommerce marketing calendar

 * Order lookup widget

 * Shipping calculator

 * All free tools

Developers

 * Integrations

 * API docs

 * Tracking API

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 * Order API

Education

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 * eBooks

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 * Changelog & Roadmap

Partners

 * Become a partner

 * Carriers

 * Perks

Pricing
Log in
Install on Shopify
Book demo
Log in
Install on Shopify
Book demo
Book a demo


Returns


RETURNS & EXCHANGES MANAGEMENT SOFTWARE

Returns automation that enhances the returns and exchanges experience, reduces
returns-related costs, and retains more revenue.


Book a demo
Get started free




TRUSTED BY THE WORLD’S BIGGEST BRANDS




YOUR CUSTOMERS DESERVE A BETTER RETURNS EXPERIENCE

All retailers have to deal with returns--it's unavoidable, time-consuming, and
often unprofitable. But it doesn't have to be that way.
 
With AfterShip
Returns, retailers can transform product returns into new opportunities thanks
to comprehensive resolutions, including incentivized exchanges and
refund-to-store credits. Furthermore, our customizable return policy automation,
in-app reverse logistics management, and extensive platform support offer
customers complete convenience without geographic and platform limitations.
Convert customers who make returns into brand advocates and drive significant
revenue retention.


AUTOMATED RETURNS SOLUTION THAT RETAINS REVENUE AND CUSTOMERS


 * RECAPTURE REVENUE


 * REDUCE OPERATIONAL COSTS


 * IMPROVE THE RETURNS EXPERIENCE


RECAPTURE REVENUE WITH PRODUCT EXCHANGES, FRAUD PREVENTION, AND PARTIAL REFUNDS.

50%

revenue retained with exchanges




KEY FEATURES

REFUNDS & EXCHANGES

Offer shoppers flexible returns resolution, supporting on-store & instant
exchanges. Retain traffic and revenue with incentivized exchanges and store
credits.

RETURN FRAUD MANAGEMENT

New

Set automated workflows to detect and prevent returns fraud by analyzing returns
frequency for designated shoppers and weight discrepancies. Protect your
profitability by reducing policy abuses.

Learn more

PARTIAL RETURNS & BUNDLES

Accept individual item returns from bundled purchases to avoid full-bundle
returns. Refund the prorated value of items or the bundle’s average item price.


REDUCE COSTS BY CENTRALIZING AND AUTOMATING THE RETURNS PROCESS AND GAIN
RELEVANT INSIGHTS.

50%

reduction in returns processing time




KEY FEATURES

RETURNS MANAGEMENT DASHBOARD

Process return requests, add tags & comments to RMAs, track shipment status, and
edit shipping info in a multi-language portal. Reduce communication efforts and
address return exceptions effectively.

AUTOMATED RETURNS PROCESSING

Automate returns processes and resolutions, such as auto-create exchange orders
based on delivery statuses. Reduce operational costs by eliminating manual
processing and human error.

WORKFLOW & ROUTING RULES

Configure conditional workflows according to your returns policy, including
returns reasons and windows, eligibility rules, and shipment methods. Reduce the
complexity of global returns with automation.

IN-APP REVERSE LOGISTICS

Manage your carrier accounts and return locations, and generate return labels
for multi-package items in a centralized portal. Streamline your returns process
without jumping to other platforms.

ANALYTICS DASHBOARD

Monitor core metrics to improve your returns management strategies and reduce
operational costs. Analyze returned products and operations, including return
rate, label costs, process time, and more.


OPTIMIZES THE RETURNS EXPERIENCE TO ELEVATE BRAND ENGAGEMENT AND DRIVE FUTURE
REPURCHASES.

78%

open rate for returns emails




KEY FEATURES

BRANDED RETURNS EXPERIENCE

Simplify the returns experience. Provide green returns and enable customers to
initiate gift return requests through an embedded returns page using your domain
and assets.

RETURNS STATUS NOTIFICATIONS

Reassure customers by proactively providing status updates at each stage of
their returns. Trigger notifications based on automated status updates with
multi-language support.

RETURNS & EXCHANGES SHIPMENT TRACKING

Track returns shipment statuses and initiate automated returns processing
without purchasing additional tracking software. Swiftly address returns
exceptions and ensure timely processing.

Learn more


Recapture revenue


RECAPTURE REVENUE WITH PRODUCT EXCHANGES, FRAUD PREVENTION, AND PARTIAL REFUNDS.

50%

revenue retained with exchanges




KEY FEATURES

REFUNDS & EXCHANGES

Offer shoppers flexible returns resolution, supporting on-store & instant
exchanges. Retain traffic and revenue with incentivized exchanges and store
credits.

RETURN FRAUD MANAGEMENT

New

Set automated workflows to detect and prevent returns fraud by analyzing returns
frequency for designated shoppers and weight discrepancies. Protect your
profitability by reducing policy abuses.

Learn more

PARTIAL RETURNS & BUNDLES

Accept individual item returns from bundled purchases to avoid full-bundle
returns. Refund the prorated value of items or the bundle’s average item price.

Reduce operational costs


REDUCE COSTS BY CENTRALIZING AND AUTOMATING THE RETURNS PROCESS AND GAIN
RELEVANT INSIGHTS.

50%

reduction in returns processing time




KEY FEATURES

RETURNS MANAGEMENT DASHBOARD

Process return requests, add tags & comments to RMAs, track shipment status, and
edit shipping info in a multi-language portal. Reduce communication efforts and
address return exceptions effectively.

AUTOMATED RETURNS PROCESSING

Automate returns processes and resolutions, such as auto-create exchange orders
based on delivery statuses. Reduce operational costs by eliminating manual
processing and human error.

WORKFLOW & ROUTING RULES

Configure conditional workflows according to your returns policy, including
returns reasons and windows, eligibility rules, and shipment methods. Reduce the
complexity of global returns with automation.

IN-APP REVERSE LOGISTICS

Manage your carrier accounts and return locations, and generate return labels
for multi-package items in a centralized portal. Streamline your returns process
without jumping to other platforms.

ANALYTICS DASHBOARD

Monitor core metrics to improve your returns management strategies and reduce
operational costs. Analyze returned products and operations, including return
rate, label costs, process time, and more.

Improve the returns experience


OPTIMIZES THE RETURNS EXPERIENCE TO ELEVATE BRAND ENGAGEMENT AND DRIVE FUTURE
REPURCHASES.

78%

open rate for returns emails




KEY FEATURES

BRANDED RETURNS EXPERIENCE

Simplify the returns experience. Provide green returns and enable customers to
initiate gift return requests through an embedded returns page using your domain
and assets.

RETURNS STATUS NOTIFICATIONS

Reassure customers by proactively providing status updates at each stage of
their returns. Trigger notifications based on automated status updates with
multi-language support.

RETURNS & EXCHANGES SHIPMENT TRACKING

Track returns shipment statuses and initiate automated returns processing
without purchasing additional tracking software. Swiftly address returns
exceptions and ensure timely processing.

Learn more


SEAMLESS INTEGRATION


GLOBAL CARRIER NETWORK

Leverage our global network of carriers to offer automated returns pickup, label
generation, and 310,000+ returns drop-off locations. Our network of carriers
covers 95% of customers worldwide.


3PL INTEGRATIONS

Create RMAs on 3PL platforms, such as ShipBob and ShipHero, upon return request
approval. Auto-trigger a status update upon return receipt. Gain enhanced
inventory management at your 3PLs.


25 PLATFORMS

An efficient tech stack is essential for efficient operations. Integrate
seamlessly to platforms such as BigCommerce, Gorgias, Klaviyo, Shopify, and
WooCommerce without lengthy development.


RETURNS API AND WEBHOOK

Implement platform-agnostic integrations with your OMS, TMS, WMS, and other
systems. Get the most robust Returns APIs and webhooks to save time and
developer resources.




HOW AFTERSHIP RETURNS CUSTOMERS BOOST REVENUE AND RETENTION

Book a demo
Get started free

 * "AfterShip Returns has enabled us to significantly reduce resolution times,
   enhance the overall process, and thereby, drastically improve customer
   satisfaction."
   
   Rui Kojima
   
   Senior Director of eCommerce Aetrex
   
   Read their journey >
   
   

 * "We wanted a consistent customer experience. We found that AfterShip's
   on-store exchanges reduced confusion and simplified shoppers' ability to
   search for items.”
   
   Stephen Davis Hernandez
   
   Digital Product Manager Fellow
   
   Read their journey >
   
   

 * “This exchange feature took every problem away. It’s also saved a lot of
   revenue — saving us $125k in the last 90 days.”
   
   Nikolas Callas
   
   Director of Operations Marc Nolan
   
   Read their journey >
   
   

 * "With AfterShip Returns, what used to take our team upwards of 8 hours a week
   to do, now only takes us 1 hour."
   
   Sarah D
   
   Customer Service and Retention Manager Lume
   
   Read their journey >
   
   

 * "Putting restrictions on specific items means we don't need to jump through
   hoops. We can identify our products through tags and fully control our
   returns, especially from a cost perspective."
   
   Senior Director of eCommerce PELAGIC GEAR
   
   Read their journey >
   
   


 * 
 * 
 * 


CHOOSE THE PERFECT PLAN FOR YOUR BUSINESS

Book a demo
Get started free


ESSENTIALS

Basic features and analytics

from

$19

/month



Features

 * In-app automatic labels
   
   Automatically generate prepaid return shipping labels for your customers
   without the need to install or integrate another app

 * Branded returns page
   
   Customize a returns page that fits your brand’s look and feel

 * Email notifications
   
   Proactively update customers on the status of their returns to drive loyalty
   and reduce inquiries

 * Basic refunds and exchanges
   
   Offer customers a refund to their original payment method or an exchange for
   a different size/color

 * Basic routing rules
   
   Offer various return shipping options based on custom return zones

 * Return analytics
   
   See detailed data on return reasons, refund values, and the amount saved from
   offering exchanges

 * 1 carrier + USPS
   
   Connect your own carrier account for return labels, and get discounted rates
   from USPS


PRO

Streamline your returns process

from

$49

/month



Features

 * Automatic returns approval
   
   Accelerate and automate your return process with the option to automatically
   approve different types of returns

 * In-app returns tracking
   
   Track return shipments directly from the return request details page and
   easily filter returns by shipment status

 * Refund to store credit
   
   Provide refunds in the form of gift cards to keep customers shopping and
   reduce your losses

 * Advanced return methods
   
   Allow customers to return items to a physical store, or keep the items with
   green returns

 * General eligibility rules
   
   Set restrictions on when and what items can be returned

 * Printerless returns (QR codes)
   
   Give customers the option to return products with a QR code instead of
   printing a shipping label

 * 3 carriers + USPS
   
   Connect your own carrier account for return labels, and get discounted rates
   from USPS


PREMIUM

Advanced flexibility and control

from

$199

/month



Features

 * Shipment status-triggered automations
   
   Automate your returns management, including marking returns as received,
   issuing refunds, and creating exchange orders based on a return shipment’s
   status

 * Embedded returns page
   
   Give your customers a branded, seamless returns experience by embedding your
   returns page on your site

 * Exchange for other items
   
   Allow customers to exchange for other items, and incentivize exchanges over
   refunds by offering extra credit

 * Exchange on store
   
   Allow customers to browse anywhere on your online store to choose an exchange
   item

 * Pre-built integrations
   
   Seamlessly connect your store with our integrated tech partners

 * Returns webhooks
   
   Keep better track of returns by sending status updates to your CRM, ERP, and
   warehouse management systems

 * 5 carriers + USPS
   
   Connect your own carrier accounts for return labels, and get discounted rates
   from USPS


ENTERPRISE

A customized plan built to scale

from

Custom





Features

 * Instant exchanges
   
   Allow customers to get their exchange items sent immediately with a credit
   card authorization

 * Enterprise single sign-on (SSO)
   
   Improve security and make logging in easier for your members with OIDC- and
   SAML-based SSO

 * Partial return of bundled items
   
   Allow customers to return individual items instead of an entire bundle

 * Returns API
   
   Automate your return process and push order and product data to your branded
   returns page for easier returns and exchanges

 * Custom API rate limit
   
   Our API rate limit scales with your business

 * Custom integrations
   
   We'll help you integrate with your carriers, WMS, and ERP systems

 * 31 carriers + USPS
   
   Connect your own carrier accounts for return labels, and get discounted rates
   from USPS




G2 GRID FOR RETURNS MANAGEMENT SOFTWARE





LEARN MORE ABOUT AFTERSHIP

Blog


OPTIMIZE INVENTORY MANAGEMENT WITH AFTERSHIP RETURNS CENTER'S RESTOCK FEATURE

Sep 2022

Blog


UPGRADE AND GET MORE OUT OF YOUR AFTERSHIP RETURNS CENTER PLAN

Sep 2022

Blog


THE BIGGEST TAKEAWAYS FROM BLACK FRIDAY AND CYBER MONDAY RETURNS

Sep 2022


GET STARTED IN ONLY 30 MINUTES

Connect with our post-purchase experts to see how AfterShip can transform your
customer journey.


Book a demo
Get started free



ENHANCE THE ENTIRE POST-PURCHASE EXPERIENCE WITH US


 * TRACKING
   
   Proactive shipment tracking that delights your customers, reduces WISMO
   tickets, and optimizes your delivery performance.
   
   POPULAR FEATURES
   
    * Branded tracking page
    * Shipment visibility dashboard
    * Exception report
   
   Get Started


 * WARRANTY
   
   Warranty automation that eliminates manual processes, enhances the
   experience, and unlocks product insights.
   
   POPULAR FEATURES
   
    * Branded warranty page
    * Product recall
    * Omnichannel warranty claims
   
   Get Started


 * PROTECTION
   
   World-class shipping protection that captures lost revenue, drives customer
   satisfaction, and optimizes claims operations.
   
   POPULAR FEATURES
   
    * High claim-success rate
    * Protection at cart or checkout
    * Claim management portal
   
   Get Started


 * EDD
   
   AI-powered delivery date estimates that drive conversion, set customers’
   expectations, and offer peace of mind.
   
   POPULAR FEATURES
   
    * Street-level prediction
    * On-time performance dashboard
    * EDD on checkout page
   
   Get Started


 * SHIPPING
   
   Shipping management platform that facilitates fulfillment, reduces costs, and
   simplifies shipment management for all your carriers.
   
   POPULAR FEATURES
   
    * Label generation
    * Real-time rate calculation
    * Automated shipping workflow
   
   Get Started


 * GREEN
   
   Carbon emissions reports that provide accurate calculation, uncover
   contributing factors, and improve brand perception.
   
   POPULAR FEATURES
   
    * SGS certified methodology
    * Real miles traveled
    * Smart shipment-mapping
   
   Get Started


 * PARSER
   
   AI-powered email parser that offers smart data extraction, provides high
   accuracy, and improves your customer experience.
   
   POPULAR FEATURES
   
    * Brand-specific data
    * Supports most email services
    * Automatic data enrichment
   
   Get Started


 * 
 * 
 * 
 * 

AfterShip for Shoppers

Get real-time delivery updates with the free AfterShip app.




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