Submitted URL: https://support.short.io/
Effective URL: https://help.short.io/en/
Submission: On September 28 via automatic, source certstream-suspicious — Scanned from DE

Summary

This website contacted 8 IPs in 2 countries across 6 domains to perform 20 HTTP transactions. The main IP is 13.225.78.107, located in United States and belongs to AMAZON-02, US. The main domain is help.short.io.
TLS certificate: Issued by Amazon on December 24th 2020. Valid for: a year.
This is the only time help.short.io was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
1 1 52.59.165.42 16509 (AMAZON-02)
1 2 13.225.78.107 16509 (AMAZON-02)
1 2a00:1450:400... 15169 (GOOGLE)
6 13.225.78.101 16509 (AMAZON-02)
1 3.33.152.127 16509 (AMAZON-02)
4 2600:9000:20e... 16509 (AMAZON-02)
1 2a00:1450:400... 15169 (GOOGLE)
1 1 13.224.193.103 16509 (AMAZON-02)
4 13.225.78.18 16509 (AMAZON-02)
2 75.2.88.188 16509 (AMAZON-02)
20 8
Domain Requested by
6 static.intercomassets.com help.short.io
4 js.intercomcdn.com widget.intercom.io
js.intercomcdn.com
4 fonts.intercomcdn.com static.intercomassets.com
fonts.intercomcdn.com
2 api-iam.intercom.io js.intercomcdn.com
2 help.short.io 1 redirects
1 widget.intercom.io 1 redirects
1 www.google-analytics.com www.googletagmanager.com
1 downloads.intercomcdn.com help.short.io
1 www.googletagmanager.com help.short.io
1 support.short.io 1 redirects
20 10

This site contains links to these domains. Also see Links.

Domain
short.io
facebook.com
twitter.com
linkedin.com
www.intercom.com
Subject Issuer Validity Valid
*.short.io
Amazon
2020-12-24 -
2022-01-22
a year crt.sh
*.google-analytics.com
GTS CA 1C3
2021-08-30 -
2021-11-22
3 months crt.sh
intercomassets.com
Amazon
2021-07-17 -
2022-08-15
a year crt.sh
intercom-attachments-10.com
Amazon
2021-09-07 -
2022-10-06
a year crt.sh
*.intercomcdn.com
Amazon
2021-03-01 -
2022-03-30
a year crt.sh
*.intercom.com
Amazon
2021-04-15 -
2022-05-14
a year crt.sh

This page contains 2 frames:

Primary Page: https://help.short.io/en/
Frame ID: 8518779927E349750C94A7E1C58F8155
Requests: 15 HTTP requests in this frame

Frame: https://js.intercomcdn.com/frame-modern.2f212cd4.js
Frame ID: 70DC50C49497C72FAA3A6F305B069D40
Requests: 5 HTTP requests in this frame

Screenshot

Page Title

Short.Io Help Center

Page URL History Show full URLs

  1. https://support.short.io/ HTTP 302
    https://help.short.io/ HTTP 302
    http://help.short.io/en/ HTTP 307
    https://help.short.io/en/ Page URL

Detected technologies

Overall confidence: 100%
Detected patterns
  • <a href="https://www.intercom.com/intercom-link[^"]+solution=customer-support[^>]+>We run on Intercom

Overall confidence: 100%
Detected patterns

Overall confidence: 100%
Detected patterns
  • googletagmanager\.com/gtag/js

Page Statistics

20
Requests

100 %
HTTPS

30 %
IPv6

6
Domains

10
Subdomains

8
IPs

2
Countries

353 kB
Transfer

1100 kB
Size

4
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. https://support.short.io/ HTTP 302
    https://help.short.io/ HTTP 302
    http://help.short.io/en/ HTTP 307
    https://help.short.io/en/ Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

Request Chain 13
  • https://widget.intercom.io/widget/rmf95u7h HTTP 302
  • https://js.intercomcdn.com/shim.latest.js

20 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request /
help.short.io/en/
Redirect Chain
  • https://support.short.io/
  • https://help.short.io/
  • http://help.short.io/en/
  • https://help.short.io/en/
26 KB
27 KB
Document
General
Full URL
https://help.short.io/en/
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
13.225.78.107 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-13-225-78-107.fra2.r.cloudfront.net
Software
nginx /
Resource Hash
a024e8273dd989e38c81452b9c29f7f707ba6c1176b525c874436d853b966587
Security Headers
Name Value
Content-Security-Policy default-src 'self'; connect-src 'self' wss://*.intercom.io https://*.intercom.io https://*.intercom.com https://uploads.intercomcdn.com https://uploads.intercomcdn.eu https://uploads.intercomusercontent.com https://www.google-analytics.com https://stats.g.doubleclick.net; font-src data: https:; frame-ancestors 'self' https://intercom.skilljar.com; frame-src 'self' https://platform.twitter.com https://staticxx.facebook.com https://www.facebook.com https://fast.wistia.net https://www.useloom.com https://www.loom.com https://play.vidyard.com https://player.vimeo.com https://www.youtube.com https://intercom-sheets.com https://www.intercom-reporting.com; img-src data: blob: https: http:; media-src data: blob: https:; object-src 'self' https://static.intercomassets.com; script-src 'self' https://connect.facebook.net https://platform.twitter.com https://static.intercomassets.com https://googleadservices.com https://googletagmanager.com https://google-analytics.com https://widget.intercom.io https://js.intercomcdn.com https://www.googletagmanager.com https://www.google-analytics.com https://intercom.help https://intercom-help.eu 'nonce-YHZ/cukn9FKOJiFAiT4pqWy9Y+QEDu9UOy/oRl3uSno=' 'unsafe-inline'; style-src 'self' 'unsafe-inline' https://fonts.intercomcdn.com https://static.intercomassets.com https://static.intercomcdn.com https://marketing.intercomassets.com https://marketing.intercomcdn.com https://intercom.help https://intercom-help.eu
X-Content-Type-Options nosniff
X-Frame-Options DENY
X-Xss-Protection 1; mode=block

Request headers

:method
GET
:authority
help.short.io
:scheme
https
:path
/en/
pragma
no-cache
cache-control
no-cache
upgrade-insecure-requests
1
user-agent
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accept-language
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accept
text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
sec-fetch-site
none
sec-fetch-mode
navigate
sec-fetch-user
?1
sec-fetch-dest
document
accept-encoding
gzip, deflate, br
Upgrade-Insecure-Requests
1
User-Agent
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Accept-Language
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content-type
text/html; charset=utf-8
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status
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x-frame-options
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x-content-type-options
nosniff
content-security-policy
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server
nginx
x-ami-version
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x-cache
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via
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x-amz-cf-pop
FRA2-C2
x-amz-cf-id
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Redirect headers

Location
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Non-Authoritative-Reason
HSTS
js
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162 KB
60 KB
Script
General
Full URL
https://www.googletagmanager.com/gtag/js?id=G-JVCX6B1JPE
Requested by
Host: help.short.io
URL: https://help.short.io/en/
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:80e::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
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Security Headers
Name Value
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X-Xss-Protection 0

Request headers

Accept-Language
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Referer
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User-Agent
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Response headers

date
Tue, 28 Sep 2021 11:51:31 GMT
content-encoding
br
server
Google Tag Manager
access-control-allow-headers
Cache-Control
vary
Accept-Encoding
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
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cross-origin-resource-policy
cross-origin
strict-transport-security
max-age=31536000; includeSubDomains
alt-svc
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content-length
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x-xss-protection
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expires
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Full URL
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Requested by
Host: help.short.io
URL: https://help.short.io/en/
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
13.225.78.101 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
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Software
AmazonS3 /
Resource Hash
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Request headers

Accept-Language
de-DE,de;q=0.9
Referer
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User-Agent
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Response headers

x-amz-server-side-encryption
AES256
date
Wed, 08 Sep 2021 14:00:33 GMT
content-encoding
gzip
last-modified
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server
AmazonS3
age
1720259
etag
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vary
Accept-Encoding
x-cache
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content-type
text/css; charset=utf-8
via
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cache-control
max-age=31536000
x-amz-cf-pop
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Image
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Requested by
Host: help.short.io
URL: https://help.short.io/en/
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
3.33.152.127 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
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Software
nginx /
Resource Hash
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Security Headers
Name Value
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Request headers

Accept-Language
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Referer
https://help.short.io/
User-Agent
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Response headers

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content-encoding
gzip
x-ami-version
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status
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content-transfer-encoding
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x-xss-protection
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last-modified
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server
nginx
x-frame-options
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strict-transport-security
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content-type
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x-intercom-version
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cache-control
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content-security-policy
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x-content-type-options
nosniff
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5 KB
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Image
General
Full URL
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Requested by
Host: help.short.io
URL: https://help.short.io/en/
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
13.225.78.101 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
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Software
AmazonS3 /
Resource Hash
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Request headers

Accept-Language
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Referer
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User-Agent
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Response headers

x-amz-server-side-encryption
AES256
date
Tue, 28 Sep 2021 06:23:46 GMT
via
1.1 1e498d046330e15095a1a2a958463bf5.cloudfront.net (CloudFront)
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server
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content-type
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cache-control
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Hit from cloudfront
x-amz-cf-pop
FRA2-C2
accept-ranges
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Host: help.short.io
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Protocol
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Security
TLS 1.3, , AES_128_GCM
Server
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Response headers

x-amz-server-side-encryption
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date
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Protocol
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Security
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Server
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Accept-Language
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Response headers

x-amz-server-side-encryption
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date
Tue, 28 Sep 2021 08:49:36 GMT
via
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Protocol
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Security
TLS 1.3, , AES_128_GCM
Server
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Request headers

Accept-Language
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User-Agent
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Response headers

x-amz-server-side-encryption
AES256
date
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via
1.1 1e498d046330e15095a1a2a958463bf5.cloudfront.net (CloudFront)
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server
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content-type
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cache-control
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General
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Requested by
Host: help.short.io
URL: https://help.short.io/en/
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
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Software
AmazonS3 /
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Request headers

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User-Agent
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Response headers

x-amz-server-side-encryption
AES256
date
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content-encoding
gzip
last-modified
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server
AmazonS3
age
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etag
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vary
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content-type
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via
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cache-control
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x-amz-cf-pop
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24 KB
2 KB
Stylesheet
General
Full URL
https://fonts.intercomcdn.com/proxima-nova/proxima-nova-all.css
Requested by
Host: static.intercomassets.com
URL: https://static.intercomassets.com/alexandria/assets/application-ef748c78079eab35bec3797720fe0db7a82f6e2cd80e47a19523272470bf7e4e.css
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H2
Security
TLS 1.3, , AES_128_GCM
Server
2600:9000:20eb:8400:10:8536:c280:93a1 , United States, ASN16509 (AMAZON-02, US),
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Software
AmazonS3 /
Resource Hash
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Request headers

Accept-Language
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Response headers

x-amz-server-side-encryption
AES256
date
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content-encoding
gzip
last-modified
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server
AmazonS3
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cache-control
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x-amz-cf-pop
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Full URL
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URL: https://www.googletagmanager.com/gtag/js?id=G-JVCX6B1JPE
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H2
Security
TLS 1.3, , AES_128_GCM
Server
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Reverse DNS
Software
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Resource Hash
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Request headers

Referer
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User-Agent
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Content-Type
text/plain;charset=UTF-8

Response headers

pragma
no-cache
date
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server
Golfe2
content-type
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access-control-allow-origin
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cache-control
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alt-svc
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12 KB
13 KB
Font
General
Full URL
https://fonts.intercomcdn.com/proxima-nova/latin/proxima-nova-latin-regular.woff2
Requested by
Host: fonts.intercomcdn.com
URL: https://fonts.intercomcdn.com/proxima-nova/proxima-nova-all.css
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2600:9000:20eb:8400:10:8536:c280:93a1 , United States, ASN16509 (AMAZON-02, US),
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AmazonS3 /
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Request headers

Referer
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Response headers

date
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via
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age
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x-amz-server-side-encryption
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last-modified
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server
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access-control-allow-methods
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Font
General
Full URL
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Requested by
Host: fonts.intercomcdn.com
URL: https://fonts.intercomcdn.com/proxima-nova/proxima-nova-all.css
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2600:9000:20eb:8400:10:8536:c280:93a1 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
AmazonS3 /
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Referer
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Response headers

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via
1.1 5076c8187f430eebe5e26fc594d6125a.cloudfront.net (CloudFront)
age
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x-amz-server-side-encryption
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last-modified
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server
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Font
General
Full URL
https://fonts.intercomcdn.com/proxima-nova/latin/proxima-nova-latin-light.woff2
Requested by
Host: fonts.intercomcdn.com
URL: https://fonts.intercomcdn.com/proxima-nova/proxima-nova-all.css
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
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Reverse DNS
Software
AmazonS3 /
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Request headers

Referer
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User-Agent
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Response headers

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via
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vary
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last-modified
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server
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etag
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18 KB
6 KB
Script
General
Full URL
https://js.intercomcdn.com/shim.latest.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
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Reverse DNS
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Resource Hash
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Response headers

date
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content-encoding
gzip
age
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x-amz-server-side-encryption
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x-edge-origin-shield-skipped
0
x-cache
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content-length
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last-modified
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server
AmazonS3
etag
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content-type
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cache-control
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Redirect headers

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server
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age
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x-cache
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location
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x-amz-cf-pop
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content-length
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72 KB
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General
Full URL
https://js.intercomcdn.com/frame-modern.2f212cd4.js
Requested by
Host: widget.intercom.io
URL: https://widget.intercom.io/widget/rmf95u7h
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
13.225.78.18 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
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Software
AmazonS3 /
Resource Hash
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Request headers

Accept-Language
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User-Agent
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Response headers

date
Tue, 28 Sep 2021 11:49:28 GMT
content-encoding
gzip
age
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x-amz-server-side-encryption
AES256
x-edge-origin-shield-skipped
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x-cache
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content-length
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last-modified
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server
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etag
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General
Full URL
https://js.intercomcdn.com/vendor-modern.f9136e5a.js
Requested by
Host: widget.intercom.io
URL: https://widget.intercom.io/widget/rmf95u7h
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
13.225.78.18 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
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Software
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Request headers

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Response headers

date
Tue, 28 Sep 2021 11:22:57 GMT
content-encoding
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age
1716
x-amz-server-side-encryption
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x-edge-origin-shield-skipped
0
x-cache
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38675
last-modified
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server
AmazonS3
etag
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content-type
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Full URL
https://api-iam.intercom.io/messenger/web/ping
Requested by
Host: js.intercomcdn.com
URL: https://js.intercomcdn.com/frame-modern.2f212cd4.js
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
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Reverse DNS
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Response headers

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content-encoding
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Full URL
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Requested by
Host: js.intercomcdn.com
URL: https://js.intercomcdn.com/frame-modern.2f212cd4.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
13.225.78.18 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
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Software
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Request headers

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Response headers

date
Tue, 28 Sep 2021 11:23:16 GMT
content-encoding
gzip
age
1698
x-amz-server-side-encryption
AES256
x-edge-origin-shield-skipped
0
x-cache
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content-length
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last-modified
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server
AmazonS3
etag
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content-type
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cache-control
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Full URL
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Requested by
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URL: https://js.intercomcdn.com/frame-modern.2f212cd4.js
Protocol
H2
Security
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Request headers

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Response headers

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content-encoding
gzip
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status
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vary
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x-xss-protection
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https://help.short.io
x-intercom-version
e62c9d2e81bee5c28aed469b0e1108d26bb29e0b
cache-control
no-cache
access-control-allow-credentials
true
access-control-allow-headers
Content-Type
x-content-type-options
nosniff

Verdicts & Comments Add Verdict or Comment

28 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 object| onbeforexrselect boolean| originAgentCluster function| gtag object| dataLayer object| google_tag_manager object| google_tag_data object| gaGlobal object| intercomSettings function| Intercom function| isMetaData function| mobileHost function| IntercomWidgetUserActionProxy function| WebviewUserActionProxy function| MessengerSheetUserActionProxy function| NoopUserActionProxy function| createUserActionProxyInstance object| intermoji function| $ function| jQuery object| INTERMOJI object| emoji object| webview function| _alexandriaGetUserActionProxy object| App function| onYouTubeIframeAPIReady object| _alexandriaUserActionProxy function| __intercomAssignLocation

4 Cookies

Domain/Path Name / Value
.short.io/ Name: _ga_JVCX6B1JPE
Value: GS1.1.1632829891.1.0.1632829891.0
.short.io/ Name: _ga
Value: GA1.1.1085991143.1632829892
.short.io/ Name: intercom-id-rmf95u7h
Value: 3783dc97-3616-4af4-9292-c0c30ba811f1
.short.io/ Name: intercom-session-rmf95u7h
Value:

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Content-Security-Policy default-src 'self'; connect-src 'self' wss://*.intercom.io https://*.intercom.io https://*.intercom.com https://uploads.intercomcdn.com https://uploads.intercomcdn.eu https://uploads.intercomusercontent.com https://www.google-analytics.com https://stats.g.doubleclick.net; font-src data: https:; frame-ancestors 'self' https://intercom.skilljar.com; frame-src 'self' https://platform.twitter.com https://staticxx.facebook.com https://www.facebook.com https://fast.wistia.net https://www.useloom.com https://www.loom.com https://play.vidyard.com https://player.vimeo.com https://www.youtube.com https://intercom-sheets.com https://www.intercom-reporting.com; img-src data: blob: https: http:; media-src data: blob: https:; object-src 'self' https://static.intercomassets.com; script-src 'self' https://connect.facebook.net https://platform.twitter.com https://static.intercomassets.com https://googleadservices.com https://googletagmanager.com https://google-analytics.com https://widget.intercom.io https://js.intercomcdn.com https://www.googletagmanager.com https://www.google-analytics.com https://intercom.help https://intercom-help.eu 'nonce-YHZ/cukn9FKOJiFAiT4pqWy9Y+QEDu9UOy/oRl3uSno=' 'unsafe-inline'; style-src 'self' 'unsafe-inline' https://fonts.intercomcdn.com https://static.intercomassets.com https://static.intercomcdn.com https://marketing.intercomassets.com https://marketing.intercomcdn.com https://intercom.help https://intercom-help.eu
X-Content-Type-Options nosniff
X-Frame-Options DENY
X-Xss-Protection 1; mode=block

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

api-iam.intercom.io
downloads.intercomcdn.com
fonts.intercomcdn.com
help.short.io
js.intercomcdn.com
static.intercomassets.com
support.short.io
widget.intercom.io
www.google-analytics.com
www.googletagmanager.com
13.224.193.103
13.225.78.101
13.225.78.107
13.225.78.18
2600:9000:20eb:8400:10:8536:c280:93a1
2a00:1450:4001:80e::2008
2a00:1450:4001:80e::200e
3.33.152.127
52.59.165.42
75.2.88.188
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