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https://www.egain.com/solutions/financial-services/?utm_source=1on1&utm_medium=email&utm_campaign=awarddrop_bfs&uid=f1...
Submission: On June 17 via api from CH — Scanned from DE
Submission: On June 17 via api from CH — Scanned from DE
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</form>Text Content
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HOME
KNOWLEDGE-POWERED CUSTOMER ENGAGEMENT FOR FINANCIAL SERVICES
CHALLENGES
SOLUTION
Per Gartner, poor CX has been the biggest barrier to digitalization success and
disparate knowledge silos in organizations is a big deterrent to good CX . No
wonder Gartner rates knowledge management (KM) as the #1 technology to improve
not only CX, a critical success factor for digitalization success, but also the
employee experience (EX) and operational performance. But legacy KM systems have
failed to deliver the goods, calling for a need to modernize it with a
revolutionary new approach called the “Knowledge Hub™.”
The eGain Knowledge Hub is the first such solution to unify and orchestrate all
the essential technology building blocks of KM, including content management,
profiled access, intent inference, search methods, conversational guidance (what
to say next), process guidance (what to do next), analytics, personalization,
and connectors to existing systems, powered by AI, ML, and analytics.
WHY EGAIN
Industry success
Track record of success at scale with the biggest firms in banking, financial
services, and insurance. For example, eGain clients took 4 out of the top 5
spots among multichannel banks in the 2021 US Forrester CX Index!
Technology
* The top-rated SaaS solution for digital-first, knowledge-powered customer
engagement automation that includes unified omnichannel hubs for managing
knowledge, conversations, and analytics, powered by AI, ML, and analytics
* The eGain Virtual Financial Coach™ is the first-of-its-kind turnkey solution
that enhances customer loyalty and wallet share by automating financial
wellness coaching at scale with knowledge, AI, analytics, and gamification
Security and compliance
Compliant with privacy and security standards such as PCI, NIST SP 800-53,
HIPAA, HITRUST, and FedRAMP.
Business value
Rich out-of-the-box functionality for quick business value, say no to toolkits
and multi-year development, customization, and integration projects.
Domain expertise
More than two decades of experience in KM and financial services domain
expertise.
Ease of innovation
One-of-a-kind, risk-free production pilot—not a toy sandbox—so you and your team
can experience the solution free of charge and obligation.
FINANCIAL SERVICES LEADERS TRUST EGAIN!
* Federal credit union giant engages with millions of consumers across digital
channels such as SMS, email, and mobile app to create proactive, wow
experiences. The credit union sends over a billion messages per year with the
eGain Conversation Hub™, using over 800 knowledge templates created in as
little as 10 minutes with eGain’s authoring console! Rich API integrations
enable 360-degree customer views for agents and seamless notification set up
and delivery automation.
* Multinational Financial Services Provider: Thanks to our knowledge hub with
AI guidance for customer service, First Contact Resolution (FCR) jumped 36%
and training time dropped 40%.
* Top-10 Global Bank: Our knowledge hub enabled this client to improve advisor
productivity by 15%. The power of proactive knowledge and personalized
guidance for advisors at work.
CONTACT US
CONTACT SALES
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44% of banking customers and 62% of insurance customers complain about
consistency of knowledge (answers) and customer service eGain-Dimensional
Research
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