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Form analysis
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RETURN POLICY


WE’VE MADE RETURNING EASY!

 * NA-KD offers free returns and refunds.
 * Not 100% satisfied with your recent NA-KD purchase? We are happy to accept
   returns and refund on items that are in original condition, within 90 days of
   receiving your order.
 * Any product you return must be in the same condition you received it.
   Returned items must not be used, washed or altered in any way. All items will
   be reviewed individually upon return.
 * For information on how to return your order, check your return slip or click
   here.
 * We provide one free return label for each order. You can use it within 90
   days from receiving your order. If you want to make a second return, we will
   charge a small fee which will be deducted from your refund. More information
   you can find here.
 * If the goods are damaged when delivered you can send them back for free and
   get a full refund.
   
 * If you would like to change your item for a different color or size, please
   return your unwanted item and place a new order.
 * If your refund is accepted, we will refund the price you paid for your item
   back to your original payment method.
 * If we receive a returned item in an unsuitable condition, the refund will
   become void and the item/s will be sent back to you.
 * Due to hygiene reasons, we only accept underwear and swimwear with the
   hygienic sticker still attached. 
 * The items you wish to return are your responsibility until we receive them.
   It’s a good idea to get insurance for the value of the items you are
   returning, and obtain proof of postage.
 * We are not responsible for any items that are returned to us by mistake.
 * Returns usually take 14 days to be received and processed. When your return
   has been processed, a refund will be issued to your original payment method,
   this could take up to 5 work days. We will keep in touch with you along the
   way and send you an email once it’s all done.

If you have any questions about your refund, please contact us through our
contact form.