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See you next year on Monday 30 October 2023!





THE WINNERS!

Business Travel Awards Europe 2022

businesstravelawardseurope.com



CONGRATULATIONS TO THE WINNERS!

The winners of the Business Travel Awards Europe 2022 were revealed at a gala
dinner in London on 30 September, with the triumphant companies, teams and
individuals named in 22 categories.

Recognising industry leadership, partnership and innovation, the 27th annual
awards event – hosted by the BTN Group – took place at the JW Marriott Grosvenor
House and saw nearly 1,000 people gather to celebrate the industry's
achievements and successes over the last 12 months.

Entries were received from organisations large and small, new and
long-established, and from across Europe, and were assessed by an independent
panel of judges – comprised of 25 experienced travel managers – who commented on
the high calibre and quality of entries.

Congratulations to all the finalists and winners!

• The Business Travel Awards Europe 2023 will take place on 30 October next
year. For more information, visit businesstravelawardseurope.com




TRAVEL PARTNER OF THE YEAR:
SERVICED APARTMENT PROVIDER





FRASERS HOSPITALITY

What the judges said: The judges cited Frasers Hospitality's GDS integration as
the advancement which really makes them stand out from the other entries as this
is so needed in the managed corporate travel market.  

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ACCOMMODATION INNOVATION





3SIXTY

What the judges said: The judges cited 3Sixty’s partnerships with Dunn and
Bradstreet and Geosure as a way to measure and communicate safety and security
standards which is more important than ever in the current landscape. They cited
the scoring capability and real-time view into guest needs as clever ideas and
the kind of innovation and digital transformation that is needed in the extended
stay space.

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TRAVEL PARTNER OF THE YEAR: MOBILITY PROVIDER





ENTERPRISE/NATIONAL

What the judges said: The judges cited the investments that Enterprise/National
has made in the company and their offerings over the past year to keep their
business moving forward and meet the needs of their corporate customers as the
key reason they stood out from the other finalists. The judges were also
impressed with their strong focus on making sure the customer always comes
first, their sustainability efforts, their commitment to increasing the number
of EVs in their fleet, and their global coverage and loyalty programme.

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TRAVEL PARTNER OF THE YEAR:
CHAUFFEUR OR TAXI PROVIDER





SIXT RIDE

What the judges said: The judges recognised Sixt’s efforts to build a
multifaceted, global product, and said they distinguished themselves in past 12
months, particularly with the work they did in integrating with Morgan Stanley’s
proprietary booking tool, as well as other integrations to support partnerships
and booking channel preferences. The judges also noted how Sixt has faced the
challenges of the marketplace in the past year regarding the availability of
cars and drivers and other support, including bringing back their entire
workforce by the first of June 2021, which the judges said was supported by
comments from other travel buyers and TMCs.

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TRAVEL PARTNER OF THE YEAR:
TRANSPORTATION NETWORK CARRIER





BLACKLANE

What the judges said: The judges cited Blacklane’s commitment to sustainability
and health and safety measures, and their investments in technology to support
the corporate traveller experience and bring in new partners.

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TRAVEL PARTNER OF THE YEAR: RAIL OPERATOR





LNER

What the judges said: The judges selected LNER, the London North Eastern
Railway, as the winner for its excellent, well-rounded entry and cited its
customer advocacy as well as its focus on representing and championing rail and
not just the company. LNER is a founding member of the Great British Rail
Transition Team’s Business Squad, which was formed to accelerate business
recovery, and the company has coordinated “rail zones” at trade shows to bring
the industry together. LNER demonstrated innovation in onboard catering and a
new loyalty scheme. In addition to its efforts to raise the profile of the rail
industry, the judges noted its excellent customer service.

--------------------------------------------------------------------------------

HIGHLY COMMENDED: AVANTI WEST COAST





What the judges said: The judges also highly commended Avanti West Coast, which
became the first UK train operator to be awarded AA accreditation from Shaw
Trust, recognising their web content as accessible to customers with a wide
range of disabilities. It also introduced a new class of travel, Standard
Premium, and invested in enhanced WiFi service.

--------------------------------------------------------------------------------

TRAVEL PARTNER OF THE YEAR: SHORT-HAUL AIRLINE





BRITISH AIRWAYS

What the judges said: The judges cited innovations like digital queuing in the
app and the addition of a plant-based menu, as well as demonstrated improvements
in customer service as support for their decision.

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TRAVEL PARTNER OF THE YEAR:
LONG-HAUL AIRLINE





DELTA AIR LINES

What the judges said: The judges cited Delta’s strong focus on partnership as
the key factor in their decision. They noted Delta really “lives” this and it is
demonstrated throughout all parts of their business, from their customer
service, their efforts around sustainability, their investments in innovation
and the customer experience, to name a few.

--------------------------------------------------------------------------------

TECHNOLOGY INNOVATION: TRAVELLER EXPERIENCE





NOMADIC

What the judges said: The judges cited this as a much-needed technology
innovation in a pandemic/post-pandemic environment with ever-changing regulatory
requirements that also simplifies the visa/work permit process.

--------------------------------------------------------------------------------

HIGHLY COMMENDED: COLLINSON





What the judges said: The judges cited Collinson’s success in solving a specific
problem for the industry at a time where it was very much needed for those who
needed to keep travelling. They also praised their use of AI and machine
learning to improve as they went along.

--------------------------------------------------------------------------------

TECHNOLOGY INNOVATION:
CORPORATE BOOKING PLATFORM





CYTRIC BY AMADEUS

What the judges said: The judges called Cytric Easy the most integrated solution
in a highly competitive category and said it stood out as being more innovative
in its focus to enable travellers to be more collaborative and had the potential
for future growth and broader use. The judges also liked that Amadeus used
customer forums for feedback and worked with pilot customers and used customer
and product forums to drive strategic product decisions.

--------------------------------------------------------------------------------

TRAVEL PARTNER OF THE YEAR: NATIONAL TMC





AGIITO

What the judges said: The judges cited Agiito’s adaptability in the market over
the last year and increasing their rage of product offering to meet the needs of
a range of customers. The improved mobile technology, engagement with key
associations and other industry partners, as well as their consolidation of
travel and meetings and events, were specific examples noted.

--------------------------------------------------------------------------------

TRAVEL PARTNER OF THE YEAR: EUROPEAN TMC





KEY TRAVEL

What the judges said: In a category characterised by niche submissions from TMCs
with a majority of air transactions originating in Europe rather than serving
all European markets, the judges named as the winner Key Travel for being a
fantastic example of a travel management company that showed a commitment to
both internal and customer-facing investments, while maintaining its focus on
travel for doing good. The judges found notable the launch of a travel risk
assessment tool and sustainable travel tools as well as the enhancement of a
digital reporting tool.

--------------------------------------------------------------------------------

TRAVEL PARTNER OF THE YEAR: GLOBAL TMC





FCM TRAVEL

What the judges said: The judges cited FCM’s significant investment in the areas
of onboarding and change management. The judges noted that FCM is receptive to
feedback from current and former customers and makes changes based on those
lessons learned. The judges found the supporting case study that focused on a
new customer implementation that needed to be completed in a short span of time
to be impressive.

--------------------------------------------------------------------------------

TECHNOLOGY INNOVATION: PAYMENTS & EXPENSES





TRIPACTIONS

What the judges said: The judges cited TripActions’ Liquid expense solution as a
standalone innovation, but also noted the significance of it being part of an
end-to-end solution that makes the whole journey seamless, as 95 per cent of
claims don’t need approval. The judges called it the only real innovation in the
category in the way that it simplifies how you can control expense payments,
calling it a kind of an upgrade to Airplus that is more open for expenses. As a
full 360-degree payment and expense offering, the judges said Liquid was a smart
and seemingly simple solution that could easily sit outside the TMC
infrastructure.

--------------------------------------------------------------------------------

TRAVEL PARTNER OF THE YEAR:
MEETINGS & EVENTS SOLUTION





AMERICAN EXPRESS MEETINGS & EVENTS

What the judges said: The judges cited American Express Meetings & Events'
support to the MICE segment, as well as their global coverage, sustainability
focus and demonstration of diversity at work as support for their decision. They
also noted the agility of the M&E team to adapt to the ever-changing landscape.

--------------------------------------------------------------------------------

TECHNOLOGY INNOVATION: MEETINGS & EVENTS





CVENT

What the judges said: The judges cited the Attendee Hub product – supporting
both virtual and hybrid events (with an emphasis from the judges on the hybrid
element) – as a needed innovation in today’s market. They can support events on
a global scale, as well as providing attendees with personalised content.
Cvent’s overall submissions told a great story and shared strong supporting data
and detailed client feedback, said judges.

--------------------------------------------------------------------------------

TRAVEL PARTNER OF THE YEAR: HOTEL BRAND  





IHG HOTELS & RESORTS

What the judges said: In another competitive category, the judges named IHG the
winner for its focus on customer collaboration and partnership to improve
customer service and operations. Noting both a top-down and bottom-up strategy
to support clients, the judges were particularly struck by the way IHG continued
its focus on clients during the pandemic without furloughing anyone in the sales
organisation in 2021. The judges also cited IHG’s focus on staff development and
client communications and its creativity in maintaining relationships through
its use of educational videos.

--------------------------------------------------------------------------------

ACHIEVEMENT IN ENVIRONMENTAL SUSTAINABILITY





LUFTHANSA GROUP

What the judges said: Judges cited Lufthansa’s understanding that there is no
single magic solution and said Lufthansa demonstrated a commitment to a
multi-pronged strategy. The judges also noted Lufthansa’s recognition that SAF
is not the only solution, also focusing on modernising their fleet, mixing rail
and air, and making a clear case for flexibility in product offering.

--------------------------------------------------------------------------------

HIGHLY COMMENDED: UNITED AIRLINES





What the judges said: The judges also recognised as highly commendable United’s
investment in hydrogen electric engines and a synthetic biology approach to SAF
to create a more sustainable aviation fuel. The judges also commented that while
the airlines scored highest among many entries, they wanted to encourage efforts
by hotels and others going forward.

--------------------------------------------------------------------------------

ACHIEVEMENT IN DIVERSITY, EQUITY & INCLUSION





ENTERPRISE

What the judges said: The judges cited the significant investment into DEI,
involving all across the organisation, with a global strategy led by their first
Chief Diversity Officer. The global DEI structure is supported on a local level
by country heads and regional groups. Specific actions identified by the judges
included the diversity scorecard, customer events, podcasts, and the various
employee resource group events. Two judges went as far as to call the entry
“inspiring”.

--------------------------------------------------------------------------------

HIGHLY COMMENDED: DELTA AIR LINES





What the judges said: The judges felt that Delta was worthy of a highly
commended in this category, citing a well- rounded, complete entry with a great
storyline, strong supporting data and third party support. The Apprenticeship
Program and Delta Analytics Academy demonstrates unique and positive ways to
address staffing shortages in the industry, said the judges.

--------------------------------------------------------------------------------

ACCOUNT MANAGEMENT TEAM OF THE YEAR





AGIITO

What the judges said: The judges noted that Agiito has taken both a creative and
different approach to supporting their customers, specifically noting their
rebid strategy and approach to bid avoidance. They appreciated the quotes from
customers in addition to the facts and figures provided to tell a well-rounded
story.

--------------------------------------------------------------------------------

TRAVEL BUYER OF THE YEAR





ELOISE FERRARA-NECHED, SENIOR PROCUREMENT MANAGER, ROYAL MAIL GROUP

What the judges said: The judges were impressed with the clear impact that
Eloise had in bringing fresh eyes to refreshing policy and making user
experience changes during challenging times. Noting that Eloise, who took on the
travel category in Q2 2021, was new to the category, the judges were impressed
that she managed to do so much and achieve tangible results, including
identifying cost-savings opportunities and meeting sustainability, wellbeing,
and cost-effectiveness objectives. Calling her a champion for change, the judges
also said that recognising someone so new to the industry in a non-global
organisation should send a message to those considering entering the industry
that you can achieve great things and be recognised for it.

--------------------------------------------------------------------------------

HIGHLY COMMENDED: CRISTINA CHIMENTI,
GLOBAL TRAVEL MANAGER, SKY





What the judges said: The judges really liked Cristina’s demonstration of
onboarding new suppliers with a view to sustainability as well as her execution
and knowledge-sharing with those that use the tools and recognised the massive
change management effort needed to implement this. The list of her major
achievements included consolidating travel, meetings and events, and payments,
as well as proactively initiating a sustainability programme across travel. The
judges also noted her commitment to the industry and her focus on continually
raising the bar.

--------------------------------------------------------------------------------

TRAVEL TEAM OF THE YEAR








GOOGLE GLOBAL TRAVEL TEAM & AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL

What the judges said: In assessing the efforts of the Google-American Express
Global Business Travel team to launch the Accessibility Travel Desk to assist
travellers with disabilities navigate pre-trip considerations and ensure on-trip
assistance – including escorts, preboarding, in-room facilities and other
requirements – many of the judges were reduced to using such one-word
assessments as 'wow', 'incredible', 'inspiring' and 'gamechanging'. The judges
called this a scalable approach that could be replicated by many organisations
across the industry and throughout the world to advance diversity and inclusion.
Citing this as thinking in a new direction for travellers with previously unmet
needs, several of the judges said they would like to adopt this approach in
their own programmes and called it D&I at its finest.

--------------------------------------------------------------------------------

HIGHLY COMMENDED:
INMARSAT GLOBAL TRAVEL OPERATIONS TEAM





What the judges said: The judges recognised as highly commendable the Inmarsat
team’s efforts to support the launch of a satellite from a remote island in
Japan in December of 2021 by overcoming pandemic restrictions to meet tight
deadlines. The judges called the achievement for the team to arrange logistics
for this launch despite the challenges they had to confront amazing and said
that it proved that collaboration and teamwork make a difference. The judges
noted the great work on engagement through travel tools and a dedicated Yammer
channel and said that the efforts of the team to surmount the intricacies of
meeting time sensitivities with coordinated precision would have been difficult
even in a pre-pandemic world.

• The Business Travel Awards Europe 2023 will take place on 30 October next
year. For more information about the event, visit businesstravelawardseurope.com





MORE FROM BTN EUROPE

 * NEWS
   
   Keep up to date with all the latest news from across the business travel
   landscape

 * FEATURES
   
   Take a deeper dive into current business travel trends and developments

 * INTERVIEWS AND Q&AS
   
   Find out more from leading business travel industry figureheads

 * GUEST COLUMNS
   
   Industry leaders share their thoughts on current trends and challenges

 * EUROPE'S LEADING TMCS
   
   The essential annual guide to Europe's top travel management companies

 * BTN GROUP EVENTS
   
   Find out more about the many events coming up from the BTN Group




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