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Submitted URL: https://abssm.abshelp.com/Survey/survey1.asp?TicketNum=400926682
Effective URL: https://abssm.abshelp.com/Survey/Survey1New2.asp?Ticketnum=400926682&TSID=
Submission: On January 04 via manual from US — Scanned from DE
Effective URL: https://abssm.abshelp.com/Survey/Survey1New2.asp?Ticketnum=400926682&TSID=
Submission: On January 04 via manual from US — Scanned from DE
Form analysis 1 forms found in the DOM
Name: form1 — POST Survey2.asp
<form name="form1" method="post" action="Survey2.asp">
<p>
<font face="Arial, Helvetica, sans-serif"><br> Your feedback is important to us. Please take a few moments to complete the survey below. Every survey is <br> reviewed by our management team. It is our commitment to continually
improve the service that we deliver.<br>
<br>
<br>
</font>
</p>
<table width="800" border="0" cellpadding="5" cellspacing="0" class="shadow">
<tbody>
<tr>
<td colspan="4">
<font face="Arial, Helvetica, sans-serif"> <b>Incident Number:</b> 400926682<br>
<b>Incident Summary:</b> Mobile phone question<br>
<b>Resolution Summary:</b> Auto Resolve Ticket for now. Should more issues come up we will reopen the ticket.
</font>
</td>
</tr>
<tr>
<td colspan="4" bgcolor="#BBBBBB">
<font face="Arial, Helvetica, sans-serif"><b>
Your incident was submitted via email.
</b></font>
</td>
</tr>
<tr>
<td colspan="4" bgcolor="#BBBBBB">
<font face="Arial, Helvetica, sans-serif"><b>Your incident was closed by Napoles, Joan of the Formerra-IT Onsite team.<br>
Please answer the following questions regarding Joan's service:</b></font>
</td>
</tr>
<tr>
<td width="432" valign="middle">
<font face="Arial, Helvetica, sans-serif" size="2">Overall, were you satisfied with the service you received from Joan?</font>
</td>
<td width="348" colspan="3">
<table border="0">
<tbody>
<tr>
<td width="78" align="center" valign="middle"><img src="../images/Happy.png" alt="Happy2" onclick="SetSatCloser(1)">
<font face="Arial, Helvetica, sans-serif" size="+1"><output id="sat11"></output></font>
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<td width="78" align="center" valign="middle"><img src="../images/Neutral.png" alt="Neutral2" onclick="SetSatCloser(8)">
<font face="Arial, Helvetica, sans-serif" size="+1"><output id="sat13"></output></font>
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<td width="78" align="center" valign="middle"><img src="../images/Sad.png" alt="Sad2" onclick="SetSatCloser(2)">
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</td>
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<tr>
<td colspan="4">
<font face="Arial, Helvetica, sans-serif" size="2">Do you have any additional feedback regarding Joan's service?<b><br>
<textarea name="closerfeedback" cols="90" rows="5"></textarea>
</b></font>
</td>
</tr>
<tr>
<td colspan="4" align="left">
<font size="2" face="Arial, Helvetica, sans-serif">Do you have any other feedback regarding your experience with this issue?<br>
<textarea name="Issuefeedback" cols="90" rows="5"></textarea>
<br>
</font>
</td>
</tr>
<tr>
<td colspan="4" align="center"><input type="button" name="Submit" value="Submit" onclick="submitit()">
<input type="reset" name="Reset" value="Reset">
<input type="button" name="Cancel" value="Cancel" onclick="cancelit()">
<br>
<input type="hidden" name="SatisfiedSubmitter" value="">
<input type="hidden" name="Result10" value="">
<input type="hidden" name="CloserName" value="Napoles, Joan">
<input type="hidden" name="SubmitterName" value="Samantha Porcaro">
<input type="hidden" name="TSID" value="401168850">
<input type="hidden" name="SurveyID" value="14">
<input type="hidden" name="CompanyID" value="5092">
<input type="hidden" name="CompanyName" value="Formerra">
<input type="hidden" name="OwnerID" value="102229">
<input type="hidden" name="SubmitterID" value="87584">
<input type="hidden" name="AffectedUserID" value="101987">
<input type="hidden" name="AffectedUserName" value="Hunsucker, Mike">
<input type="hidden" name="CustEmail" value="mike.hunsucker@formerra.com">
<input type="hidden" name="RecType" value="Incident">
<input type="hidden" name="DispatchGroup" value="Formerra-IT Onsite">
</td>
</tr>
</tbody>
</table>
</form>Text Content
Formerra Customer Satisfaction Survey Your feedback is important to us. Please take a few moments to complete the survey below. Every survey is reviewed by our management team. It is our commitment to continually improve the service that we deliver. Incident Number: 400926682 Incident Summary: Mobile phone question Resolution Summary: Auto Resolve Ticket for now. Should more issues come up we will reopen the ticket. Your incident was submitted via email. Your incident was closed by Napoles, Joan of the Formerra-IT Onsite team. Please answer the following questions regarding Joan's service: Overall, were you satisfied with the service you received from Joan? Do you have any additional feedback regarding Joan's service? Do you have any other feedback regarding your experience with this issue?