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Submitted URL: https://protect-us.mimecast.com/s/U2A0C0RyYOhYkAj3C3-S9B?domain=csc.customersuccesscollective.com
Effective URL: https://www.vitally.io/resources/the-secret-lives-of-csms?_cio_id=81840706f26193e00b&utm_campaign=csc_newsletter_conten...
Submission: On January 25 via manual from US — Scanned from US
Effective URL: https://www.vitally.io/resources/the-secret-lives-of-csms?_cio_id=81840706f26193e00b&utm_campaign=csc_newsletter_conten...
Submission: On January 25 via manual from US — Scanned from US
Form analysis 5 forms found in the DOM
POST https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/19607109/0c45e880-cb21-43d5-89ef-6e138721c22b
<form id="hsForm_0c45e880-cb21-43d5-89ef-6e138721c22b" method="POST" accept-charset="UTF-8" enctype="multipart/form-data" novalidate=""
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target="target_iframe_0c45e880-cb21-43d5-89ef-6e138721c22b" data-instance-id="d43ef7b0-937b-48c9-a256-48784354f74a" data-form-id="0c45e880-cb21-43d5-89ef-6e138721c22b" data-portal-id="19607109"
data-test-id="hsForm_0c45e880-cb21-43d5-89ef-6e138721c22b" data-hs-cf-bound="true">
<fieldset class="form-columns-1">
<div class="hs_email hs-email hs-fieldtype-text field hs-form-field"><label id="label-email-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your Company Email" for="email-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>Company
Email</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="email-0c45e880-cb21-43d5-89ef-6e138721c22b" name="email" required="" placeholder="" type="email" class="hs-input" inputmode="email" autocomplete="email" value=""></div>
</div>
</fieldset>
<fieldset class="form-columns-2">
<div class="hs_jobtitle hs-jobtitle hs-fieldtype-text field hs-form-field"><label id="label-jobtitle-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your Job Title" for="jobtitle-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>Job
Title</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="jobtitle-0c45e880-cb21-43d5-89ef-6e138721c22b" name="jobtitle" required="" placeholder="" type="text" class="hs-input" inputmode="text" autocomplete="organization-title" value=""></div>
</div>
<div class="hs_website hs-website hs-fieldtype-text field hs-form-field"><label id="label-website-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your Company URL" for="website-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>Company
URL</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="website-0c45e880-cb21-43d5-89ef-6e138721c22b" name="website" required="" placeholder="" type="text" class="hs-input" inputmode="url" value=""></div>
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</fieldset>
<fieldset class="form-columns-1">
<div class="hs_numemployees hs-numemployees hs-fieldtype-select field hs-form-field"><label id="label-numemployees-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your Number of Employees At Your Company"
for="numemployees-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>Number of Employees At Your Company</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><select id="numemployees-0c45e880-cb21-43d5-89ef-6e138721c22b" required="" class="hs-input is-placeholder" name="numemployees">
<option disabled="" value="">Please Select</option>
<option value="1-5">1-5</option>
<option value="5-25">6-25</option>
<option value="25-50">26-50</option>
<option value="50-100">51-100</option>
<option value="100-500">101-500</option>
<option value="500-1000">501-1000</option>
<option value="1000+">1001+</option>
</select></div>
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<fieldset class="form-columns-1">
<div class="hs_gclid hs-gclid hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-gclid-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your GCLID"
for="gclid-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>GCLID</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="gclid" class="hs-input" type="hidden" value=""></div>
</div>
</fieldset>
<fieldset class="form-columns-3">
<div class="hs_last_url_seen_before_demo hs-last_url_seen_before_demo hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-last_url_seen_before_demo-0c45e880-cb21-43d5-89ef-6e138721c22b" class=""
placeholder="Enter your Last URL Seen Before Demo" for="last_url_seen_before_demo-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>Last URL Seen Before Demo</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="last_url_seen_before_demo" class="hs-input" type="hidden" value=""></div>
</div>
<div class="hs_utm_term hs-utm_term hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_term-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your UTM Term"
for="utm_term-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>UTM Term</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_term" class="hs-input" type="hidden" value=""></div>
</div>
<div class="hs_utm_medium hs-utm_medium hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_medium-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your UTM Medium"
for="utm_medium-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>UTM Medium</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_medium" class="hs-input" type="hidden" value="email"></div>
</div>
</fieldset>
<fieldset class="form-columns-3">
<div class="hs_utm_source hs-utm_source hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_source-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your UTM Source"
for="utm_source-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>UTM Source</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_source" class="hs-input" type="hidden" value="customer.io"></div>
</div>
<div class="hs_utm_content hs-utm_content hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_content-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your UTM Content"
for="utm_content-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>UTM Content</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_content" class="hs-input" type="hidden" value="CS Scoop | Jan 2024 - General"></div>
</div>
<div class="hs_utm_campaign hs-utm_campaign hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_campaign-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your UTM Campaign"
for="utm_campaign-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>UTM Campaign</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_campaign" class="hs-input" type="hidden" value="CS Scoop | January 2024 - Generic"></div>
</div>
</fieldset>
<fieldset class="form-columns-1">
<div class="hs_utm_adgroup hs-utm_adgroup hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_adgroup-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your utm_adgroup"
for="utm_adgroup-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>utm_adgroup</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_adgroup" class="hs-input" type="hidden" value=""></div>
</div>
</fieldset>
<fieldset class="form-columns-2">
<div class="hs_custom_lead_source_detail hs-custom_lead_source_detail hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-custom_lead_source_detail-0c45e880-cb21-43d5-89ef-6e138721c22b" class=""
placeholder="Enter your Contact Source Campaign" for="custom_lead_source_detail-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>Contact Source Campaign</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="custom_lead_source_detail" class="hs-input" type="hidden" value=""></div>
</div>
<div class="hs_custom_lead_source hs-custom_lead_source hs-fieldtype-select field hs-form-field" style="display: none;"><label id="label-custom_lead_source-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your Custom Lead Source"
for="custom_lead_source-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>Custom Lead Source</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="custom_lead_source" class="hs-input" type="hidden" value=""></div>
</div>
</fieldset>
<div class="hs_submit hs-submit">
<div class="hs-field-desc" style="display: none;"></div>
<div class="actions"><input type="submit" class="hs-button primary large" value="Submit"></div>
</div><input name="hs_context" type="hidden"
value="{"embedAtTimestamp":"1706204151528","formDefinitionUpdatedAt":"1690053208307","lang":"en","embedType":"REGULAR","renderRawHtml":"true","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.6099.224 Safari/537.36","pageTitle":"The Secret Lives of CSMs","pageUrl":"https://www.vitally.io/resources/the-secret-lives-of-csms?_cio_id=81840706f26193e00b&utm_campaign=csc_newsletter_contentpromo_01252024&utm_campaign=CS+Scoop+%7C+January+2024+-+Generic&utm_content=CS+Scoop+%7C+Jan+2024+-+General&utm_medium=newsletter&utm_medium=email&utm_source=paid_affiliate&utm_source=customer.io","urlParams":{"_cio_id":"81840706f26193e00b","utm_campaign":"CS Scoop | January 2024 - Generic","utm_content":"CS Scoop | Jan 2024 - General","utm_medium":"email","utm_source":"customer.io"},"isHubSpotCmsGeneratedPage":false,"hutk":"8004b227a01ef3ac3fa8e6feb20a5f35","__hsfp":874415938,"__hssc":"66219569.1.1706204153036","__hstc":"66219569.8004b227a01ef3ac3fa8e6feb20a5f35.1706204153036.1706204153036.1706204153036.1","formTarget":"#hbspt-form-d43ef7b0-937b-48c9-a256-48784354f74a","rumScriptExecuteTime":10062.5,"rumTotalRequestTime":10403.099998474121,"rumTotalRenderTime":10522.5,"rumServiceResponseTime":340.5999984741211,"rumFormRenderTime":119.4000015258789,"connectionType":"4g","firstContentfulPaint":0,"largestContentfulPaint":0,"locale":"en","timestamp":1706204153049,"originalEmbedContext":{"portalId":"19607109","formId":"0c45e880-cb21-43d5-89ef-6e138721c22b","region":"na1","target":"#hbspt-form-d43ef7b0-937b-48c9-a256-48784354f74a","isBuilder":false,"isTestPage":false,"isPreview":false,"isMobileResponsive":true},"correlationId":"d43ef7b0-937b-48c9-a256-48784354f74a","renderedFieldsIds":["email","jobtitle","website","numemployees","gclid","last_url_seen_before_demo","utm_term","utm_medium","utm_source","utm_content","utm_campaign","utm_adgroup","custom_lead_source_detail","custom_lead_source"],"captchaStatus":"NOT_APPLICABLE","emailResubscribeStatus":"NOT_APPLICABLE","isInsideCrossOriginFrame":false,"source":"forms-embed-1.4544","sourceName":"forms-embed","sourceVersion":"1.4544","sourceVersionMajor":"1","sourceVersionMinor":"4544","allPageIds":{},"_debug_embedLogLines":[{"clientTimestamp":1706204151776,"level":"INFO","message":"Retrieved pageContext values which may be overriden by the embed context: {\"pageTitle\":\"The Secret Lives of CSMs\",\"pageUrl\":\"https://www.vitally.io/resources/the-secret-lives-of-csms?_cio_id=81840706f26193e00b&utm_campaign=csc_newsletter_contentpromo_01252024&utm_campaign=CS+Scoop+%7C+January+2024+-+Generic&utm_content=CS+Scoop+%7C+Jan+2024+-+General&utm_medium=newsletter&utm_medium=email&utm_source=paid_affiliate&utm_source=customer.io\",\"userAgent\":\"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.6099.224 Safari/537.36\",\"urlParams\":{\"_cio_id\":\"81840706f26193e00b\",\"utm_campaign\":\"CS Scoop | January 2024 - Generic\",\"utm_content\":\"CS Scoop | Jan 2024 - General\",\"utm_medium\":\"email\",\"utm_source\":\"customer.io\"},\"isHubSpotCmsGeneratedPage\":false}"},{"clientTimestamp":1706204151778,"level":"INFO","message":"Retrieved countryCode property from normalized embed definition response: \"US\""},{"clientTimestamp":1706204153044,"level":"INFO","message":"Retrieved analytics values from API response which may be overriden by the embed context: {\"hutk\":\"8004b227a01ef3ac3fa8e6feb20a5f35\"}"}]}"><iframe
name="target_iframe_0c45e880-cb21-43d5-89ef-6e138721c22b" style="display: none;"></iframe>
</form>Name: email-form — GET
<form id="email-form" name="email-form" data-name="Email Form" method="get" class="nav_search_wrapper" data-wf-page-id="654a55adeb59287674589775" data-wf-element-id="be598a25-cd59-d301-2115-e93734dfb8e2" aria-label="Email Form"
data-hs-cf-bound="true"><input s-el="input" class="nav_search-input w-input" maxlength="256" name="name-2" data-name="Name 2" placeholder="Search the Success Network" type="text" id="name-2"><input type="submit" data-wait="Please wait..."
s-el="button" class="button cc-search w-button" value="Search"></form>POST https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/19607109/0c45e880-cb21-43d5-89ef-6e138721c22b
<form id="hsForm_0c45e880-cb21-43d5-89ef-6e138721c22b" method="POST" accept-charset="UTF-8" enctype="multipart/form-data" novalidate=""
action="https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/19607109/0c45e880-cb21-43d5-89ef-6e138721c22b"
class="hs-form-private hsForm_0c45e880-cb21-43d5-89ef-6e138721c22b hs-form-0c45e880-cb21-43d5-89ef-6e138721c22b hs-form-0c45e880-cb21-43d5-89ef-6e138721c22b_800e3c18-1057-4011-9224-241a29d5f14d hs-form stacked"
target="target_iframe_0c45e880-cb21-43d5-89ef-6e138721c22b" data-instance-id="800e3c18-1057-4011-9224-241a29d5f14d" data-form-id="0c45e880-cb21-43d5-89ef-6e138721c22b" data-portal-id="19607109"
data-test-id="hsForm_0c45e880-cb21-43d5-89ef-6e138721c22b" data-hs-cf-bound="true">
<fieldset class="form-columns-1">
<div class="hs_email hs-email hs-fieldtype-text field hs-form-field"><label id="label-email-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your Company Email" for="email-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>Company
Email</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="email-0c45e880-cb21-43d5-89ef-6e138721c22b" name="email" required="" placeholder="" type="email" class="hs-input" inputmode="email" autocomplete="email" value=""></div>
</div>
</fieldset>
<fieldset class="form-columns-2">
<div class="hs_jobtitle hs-jobtitle hs-fieldtype-text field hs-form-field"><label id="label-jobtitle-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your Job Title" for="jobtitle-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>Job
Title</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="jobtitle-0c45e880-cb21-43d5-89ef-6e138721c22b" name="jobtitle" required="" placeholder="" type="text" class="hs-input" inputmode="text" autocomplete="organization-title" value=""></div>
</div>
<div class="hs_website hs-website hs-fieldtype-text field hs-form-field"><label id="label-website-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your Company URL" for="website-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>Company
URL</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="website-0c45e880-cb21-43d5-89ef-6e138721c22b" name="website" required="" placeholder="" type="text" class="hs-input" inputmode="url" value=""></div>
</div>
</fieldset>
<fieldset class="form-columns-1">
<div class="hs_numemployees hs-numemployees hs-fieldtype-select field hs-form-field"><label id="label-numemployees-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your Number of Employees At Your Company"
for="numemployees-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>Number of Employees At Your Company</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><select id="numemployees-0c45e880-cb21-43d5-89ef-6e138721c22b" required="" class="hs-input is-placeholder" name="numemployees">
<option disabled="" value="">Please Select</option>
<option value="1-5">1-5</option>
<option value="5-25">6-25</option>
<option value="25-50">26-50</option>
<option value="50-100">51-100</option>
<option value="100-500">101-500</option>
<option value="500-1000">501-1000</option>
<option value="1000+">1001+</option>
</select></div>
</div>
</fieldset>
<fieldset class="form-columns-1">
<div class="hs_gclid hs-gclid hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-gclid-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your GCLID"
for="gclid-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>GCLID</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="gclid" class="hs-input" type="hidden" value=""></div>
</div>
</fieldset>
<fieldset class="form-columns-3">
<div class="hs_last_url_seen_before_demo hs-last_url_seen_before_demo hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-last_url_seen_before_demo-0c45e880-cb21-43d5-89ef-6e138721c22b" class=""
placeholder="Enter your Last URL Seen Before Demo" for="last_url_seen_before_demo-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>Last URL Seen Before Demo</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="last_url_seen_before_demo" class="hs-input" type="hidden" value=""></div>
</div>
<div class="hs_utm_term hs-utm_term hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_term-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your UTM Term"
for="utm_term-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>UTM Term</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_term" class="hs-input" type="hidden" value=""></div>
</div>
<div class="hs_utm_medium hs-utm_medium hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_medium-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your UTM Medium"
for="utm_medium-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>UTM Medium</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_medium" class="hs-input" type="hidden" value="email"></div>
</div>
</fieldset>
<fieldset class="form-columns-3">
<div class="hs_utm_source hs-utm_source hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_source-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your UTM Source"
for="utm_source-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>UTM Source</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_source" class="hs-input" type="hidden" value="customer.io"></div>
</div>
<div class="hs_utm_content hs-utm_content hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_content-0c45e880-cb21-43d5-89ef-6e138721c22b" class="" placeholder="Enter your UTM Content"
for="utm_content-0c45e880-cb21-43d5-89ef-6e138721c22b"><span>UTM Content</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_content" class="hs-input" type="hidden" value="CS Scoop | Jan 2024 - General"></div>
</div>
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× This website stores cookies on your computer. These cookies are used to improve your website experience and provide more personalized services to you, both on this website and through other media. To find out more about the cookies we use, see our Privacy Policy. Accept Company Email* Job Title* Company URL* Number of Employees At Your Company* Please Select1-56-2526-5051-100101-500501-10001001+ GCLID Last URL Seen Before Demo UTM Term UTM Medium UTM Source UTM Content UTM Campaign utm_adgroup Contact Source Campaign Custom Lead Source We've raised a $30M Series B to transform Customer Success! Get an exclusive look → Products Product Overview PRODUCTIVITY Give your team all the tools they need to get more work done. VISIBILITY Discover actionable insights to drive your book of business. COLLABORATION Increase customer transparency to reach new milestones with customers. INTEGRATIONS Sync Customer data from your enterprise applications to and from Vitally. Product Education VITALLY ACADEMY Explore the features of Vitally and learn the foundations of our training series and tours. HELP CENTER Dive into our knowledge base to learn more about features and get answers to your questions. SEE VITALLY IN ACTION Request A DemoTake a Tour Solutions By Role CUSTOMER SUCCESS LEADER Set your team and customers up for success at scale. ACCOUNT MANAGERS Drive effortless expansion and retention across your book of business. CUSTOMER SUCCESS MANAGER Enhance the customer experience while making work easier. EXECUTIVES Maintain your business momentum and keep your customers happy. OPERATIONS Streamline processes and data management across your business. By Model TECH-TOUCH Manage one-to-many customer relationships with ease. HIGH-TOUCH Deliver personalized, one-to-one customer experiences at scale. Customers Success Network SUCCESS NETWORK A community-focused content hub featuring tips and innovative strategies from top thought-leaders in CS. Explore → EVENTS Join our team and thought-leaders across Customer Success to gain insights and best practices. BLUEPRINTS Explore Customer Success best practices and inspiration from today's thought leaders. BLOG See the latest updates about our products and the future of Customer Success. VITALLY LABS Use our free tools to measure churn, ROI, and productivity with Vitally. RESEARCH Explore our library of reports, infographics, videos, and other resources to accelerate your success. EXPERT DIRECTORY Discover our hand-selected group of Customer Success experts, leaders, and visionaries. Report THE SECRET LIVES OF CSMS Pricing Company ABOUT Learn more about our mission, leadership, and the values we live and work by. CONTACT Need help or have other questions? Get in touch with our team today. CAREERS See the latest opportunities to join Vitally in our mission to maximize Customer Success productivity. WE'RE HIRING! Browse Jobs Get StartedSign In Sign InGet Started EventsBlueprintsBlog ResearchLabsAcademy Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Company Email* Job Title* Company URL* Number of Employees At Your Company* Please Select1-56-2526-5051-100101-500501-10001001+ GCLID Last URL Seen Before Demo UTM Term UTM Medium UTM Source UTM Content UTM Campaign utm_adgroup Contact Source Campaign Custom Lead Source Report THE SECRET LIVES OF CSMS HERE'S WHAT'S INSIDE: How do Customer Success Managers really feel about money, stress, work, and their bosses? In this report, you’ll learn… * How fulfilled CSMs are by their work and what CS leaders can do to create long-term job satisfaction for their teams * The impact that economic downturns and lofty quotas are having on CSMs’ mental and physical health * The parts of the job that CSMs most want to automate and what they wish they could spend more time on * Why CSMs have a hard time detaching from work — even when they’re on vacation * What percentage of CSMs are actively looking for new jobs right now ABOUT ‘THE SECRET LIVES OF CSMS’ Even in normal times, Customer Success is a tough racket. And these are far from normal times. Recently, the B2B business world has faced economic turmoil following a brief pandemic-induced boom. Acquiring new customers is now an uphill battle, which makes Customer Success Managers — who are responsible for preventing churn and maximizing the value of existing accounts — even more mission-critical. In August and September 2023, Vitally surveyed 679 B2B Customer Success Managers in a variety of industries to hear their candid opinions on the topics that all CSMs are thinking about right now, but only discuss behind closed doors. Salaries. Burnout. Secret job hunts. The love/hate relationship with the work itself. We wanted to know how CSMs live, how they work, and what keeps them up at night. We also asked our survey respondents to anonymously answer two open-ended questions: “What’s the one thing that would most improve your job satisfaction?” and “What do you wish you could tell your boss, but can’t?” (You’ll see some of the answers scattered throughout the report.) “The Secret Lives of CSMs” explores the unvoiced concerns and day-to-day experiences of today’s Customer Success Managers with no sugar-coating whatsoever. Through original research and first-hand quotes, we aimed to present an in-depth understanding of the challenges, triumphs, and internal dialogues of B2B CSMs from their point of view. Download our report by filling out the form on this page, and please email us at hello@vitally.io if you have any questions about this research report or any of our past reports. PLEASE FILL OUT THE FORM First name* Last name* Work Email* Job title* utm_source utm_medium utm_campaign vitally.io needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at anytime. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, check out our Privacy Policy. BOOST YOUR CUSTOMER SUCCESS PRODUCTIVITY NOW Sign up for a quick demo to see what Vitally can do to your improve your Customer Success organization. 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