deepdesk.com Open in urlscan Pro
2a0a:aa42:321:1071::10  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Talk to us

Home
Product
Success Stories
Pricing
About us
Blog
Contact
 * Tel: +31 20 244 17 50
 * Mail: hello@deepdesk.com


VODAFONEZIGGO: INNOVATING DIGITAL CUSTOMER SERVICE

Using Deepdesk, VodafoneZiggo created fully human conversations with customers,
lowered costs, and increased agent happiness and productivity. Continue reading
to get the whole story. 





THE CHALLENGE

VodafoneZiggo is a Dutch company and joint venture of Liberty Global, the
biggest international TV and broadband internet company, and Vodafone Group, one
of the world’s biggest telecommunication companies. They found that even after
deploying chat bots, nearly 80% of conversations still needed to be handled by
human agents. Their goal was to find a way to make those agents as fast as the
bots, decrease average handling time (AHT), automate the repetitive tasks that
can’t be handled by chatbots, guarantee a great customer experience, and keep
agents happy.




THE SOLUTION

VodafoneZiggo partnered with Deepdesk to create an AI-powered, Virtual Assistant
for their human agents that suggested the best possible answers, links,
resources, or anything else to enable their agents to provide an exceptional
experience to their customers. Using Deepdesk's Virtual Assistant they were able
to provide their agents the right content at the right time, reducing the amount
of time needed to provide an answer. The result? Those answers were more
accurate and personal in a way a chatbot never could be.




THE RESULT

By deploying Deepdesk, VodafoneZiggo was able to automate over 30% of live
agents conversations, save agent’s time, increase conversation quality, lower
the AHT per conversation, and cut costs, all while creating happier agents and
customers.

Don't just take our word for it, check out what VodafoneZiggo had to say about
how they offer "super smart support."




VODAFONEZIGGO'S RESULTS


30%

Agent text automated


15%

Lower AHT for top agents


70K

Agent hours saved






WANT TO LEARN MORE?

Send us a message and we'll be happy to share how VodafoneZiggo used Deepdesk
to increase agent efficiency and happiness. 




HAPPY AGENTS, BETTER CONVERSATIONS

Increase NPS, without the cost: Deepdesk's AI technology helps customer support
agents to have more fulfilling customer conversations.


Get in touch


Home
Product
Success Stories
Pricing
About us
Blog
Contact
 * Tel: +31 20 244 17 50
 * Mail: hello@deepdesk.com

Deepdesk B.V.
Herengracht 420
1017 BZ Amsterdam
The Netherlands

 * Tel: +31 20 244 17 50
 * Mail: hello@deepdesk.com

 * Terms of Service
 * Privacy Policy
 * GDPR Policy
 * Security & Compliance
 * Realtime Security Report
 * LinkedIn
 * Twitter

© Deepdesk BV 2024