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ZOIPER 5


USER-FRIENDLY INTERFACE, HD AUDIO & VIDEO, IM AND MORE

Zoiper 5 is the newest of our softphone collection for Windows, macOS and Linux.
No more tedious manual configurations, now with automated wizards for audio,
video and accounts.

 * contacts integration
 * presence
 * call conference
 * call transfer
 * encryption

Available for:




INTUITIVE
UX DESIGN

Zoiper 5 offers a vastly improved user experience with its new, familiar and
intuitive interface. The traditionally painstaking configuration has been
simplified with our auto probing configuration wizard.

Drag and drop calls and contacts to transfer calls or combine them into a
conference. It's that easy.




CONTACTS


ALL YOUR CONTACTS IN ONE INTERFACE!

Do you have lots of contacts from various sources and databases? No need to
worry, with our newest phone, you can look and pull contacts and display these
in a combined Contacts list for easy access.

Zoiper's flexible settings options allows you to choose which contact sources to
see in your Contacts list. Maybe you don't necessarily need all your personal
contacts while at the office? Switch that source off, and you are good to go!

Zoiper can load and search your contacts on the fly from these places:

 * Outlook 2007, 2010 and 2013 (32 and 64 bit versions)
 * Windows contacts
 * Mac address book
 * External LDAP server
 * Outlook or Exchange clients
 * Google contacts
 * Import your contacts from an external CSV file


VIDEO


SOMETIMES AUDIO CALLS AREN'T ENOUGH.

Whenever be the case - either a business online meeting, an interview, or you
simply want to see your friends, family or colleagues - Zoiper 5 is here for the
job! Our newest softphone now offers HD video calls with up to six participants!
Simply make sure that your video capture device (e.g. webcam) is connected to
your computer and start making Video calls right away!

*Zoiper 5 offers video conferencing with up to 6 participants!




SUPPORTED VIDEO CODECS: *

Zoiper 5 supports H.264 and VP8 video codecs for high-definition video calls.
Simple, but useful settings allows you to either lower your video quality down,
or crank it up to a higher resolution!

*Available only in Zoiper 5 PRO.




CLICK 2 DIAL

The Click 2 dial add-on will convert the phone numbers on the webpages opened in
your browser to clickable links. Clicking on such a link will start Zoiper and
it'll dial that number.

Note - Numbers must be written with the following syntax in mind:
 * 20-333-140
 * +(1)-415-906-5157
 * +35220 333 140
 * +(1)415 906 5157
 * +35220333140
 * +1415 906 5157 / +35220 333 140


ENCRYPTION

With the increasing popularity of internet use and the ever-expanding user base,
online security is one of the most important aspects of our daily lives. Nobody
likes to be monitored 24/7, everyone values their privacy the most.

Zoiper 5 PRO offers end-to-end military grade encryption with the standardized
TLS, SRTP and ZRTP protocols.


ZOIPER SECURES YOUR COMMUNICATIONS OVER VOICE, VIDEO AND CHAT.




AUDIO AND VIDEO CODECS


IT'LL BE HARD NOT TO FIND THE RIGHT ONE!

Several codecs are available for both audio and video calls in Zoiper 5. The
softphone relies on a plethora of codecs, some providing HD quality and
requiring high internet bandwidth while others help you out in situations where
the internet connectivity is unstable.


REQUIRED BANDWIDTH

What bandwidth is required depends on what audio codec is used.


EXAMPLE AUDIO CODEC REQUIREMENTS (SENDING AND RECEIVING):


G.722


ULAW


OPUS


G.729


GSM

24 Kbps

48 Kbps

6 Kbps

8 Kbps

13 Kbps


NUMBER REWRITING

Did you ever find yourself entering phone numbers manually because the numbers
in your contact list contain brackets, dots, spaces and even a mixture of
national and international formatting?

Our softphones can normalize phone numbers on the fly before sending them to
your PBX or VoIP provider.




VOICEMAIL.


DIGITAL. BUILT-IN. EASY TO USE.

Out of the office, or away on a vacation? Those important projects for your
clients or collaborations with your colleagues can't wait!
If your office PBX or service provider supports voicemail, then you are just a
few clicks away from using it in Zoiper 5! Setup your voicemail extension, and
hear back all those important messages that you have.


CALL FORWARDING

Out of the office or on a vacation?
No problem, now clients and colleagues can reach you on your number, even if
you're out of the country.
To forward a call, you must choose a forward target. Forward calls instantly or
set a timeframe between 1 to 600 seconds.




AUTO ANSWER

Working in a Call center? Help desk? Your clients need to contact you
immediately! Use the auto-answer feature so you don't ever miss a call. You can
either set Zoiper 5 to instantly auto-answer, or set an offset time (1-600
seconds).


INSTANT MESSAGING

Texting is a swift and fun way to have a chat with your colleagues, friends and
family. Enjoy the power of emoticons, sending and receiving SIP and SMS messages
right within Zoiper 5!


LOCKDOWN AND PROVISIONING

Are you tired of manually configuring your account? Do you feel uneasy that your
business is expanding fast, and you don't have time for all those manual
configurations?!

Now you can make it easy for your employees, clients and yourself! Zoiper 5
comes with a built-in Lockdown & Provisioning feature. Configure your office PBX
or service provided, enter username and password, and have your phone configured
from the start of the application.


UNLIMITED EVENT RULE HANDLING

With Zoiper's option of Event Rules you can assign various functions to
different situations. For example you can open a URL or a program on an incoming
or outgoing call. You can also set actions depending on: answer, hang up,
ringing and then make Zoiper switch to your application or web browser.
Additional options: caller number, name, DNID or an account.

*Event Rules let you execute external programs at different stages (ringing,
answer, hang up) of the call flow. Use the "open URL" event during an incoming
call to automatically open the customer details in your favorite CRM or use the
REST API to log calls, source and destination numbers and the duration in the
background.

*For more in-depth look at this feature please go to our F.A.Q. page here.


VOICEMAIL MESSAGE WAITING INDICATOR (MWI)

Enabling this option allows Zoiper to be listening for voicemail indicators
depending on the server. Depending on your setup and configuration, you have the
following options:

 * before registration (for use with Asterisk servers)
 * after registration (for use with CISCO systems)
 * both


ADVANCED TLS OPTIONS
FOR THE POWER USER!

Override domain name - enables the manual input field below, which then forces
Zoiper 5 to identify itself with this domain name when accepting incoming TLS
connections.

Load domain certificate - allows you to point to a domain certificate and key
pair in PEM or PKCS#12 format. If it's in PKCS#12 format it can contain
additional CA certificate store. This certificate will be used when accepting
incoming TLS connections.


PRODUCTIVITY & CALL CENTER FEATURES

It's a busy day at the office. You've got a few meetings, but the phone keeps
ringing. You can't let your clients wait, but your colleague(s) can't take care
of them for you.

With Zoiper 5 PRO you can now directly forward incoming calls to another number
or extension.

In a scenario where you are required to pick up calls immediately? No issue.
Turn on the Incoming call handling option and set an instant auto answer, or a
delayed auto answer for your calls.


ADDITIONAL AUDIO FEATURES


AVAILABLE FOR YOUR EVERYDAY USE OF THE PHONE


MUTE EARLY MEDIA (OUTGOING CALLS)

Talking on the phone constantly? Probably you're going a little nuts over the
annoying ringback tones that you hear every single time when you make a call?
You don't have to anymore.


RING WHEN TALKING (INCOMING CALLS)

Imagine the same situation, instead of calling out though you get multiple
incoming calls all the time. Phone keeps ringing while you are in call?
Countless ring-rings chiming in your ears? Yikes!

*Use Zoiper's Ring when talking option in the settings to stop this simply
annoying phone feature.


RING THROUGH PC SPEAKER & RINGING DEVICE

Operating Zoiper for personal use? Such cases often indicate that you may not
have your headset always on. No worries, with Ring through PC speaker, you can
hear that someone's calling even if you're not on the computer or use a
speakerphone device!

*Just don't forget to turn the volume up to 11!


DISABLE DTMF SOUNDS

Activate this option if you want to stop the softphone from playing sounds when
you press the dial pad buttons. This has no effect on the DTMF being sent to the
server, it just stops the local playback of the same tones.


AUTOMATION


REGISTER CALLTO:, SIP: AND TEL: PROTOCOLS WITH THE OS

 * Enabling this option allows your operating system to integrate the protocol
   handlers right into it.


INTEGRATE ZOIPER 5 INTO MS OUTLOOK

 * The Premium version of Zoiper 5 allows you to dial directly through Microsoft
   Outlook with our built-in add-in.


CALL EVENTS OPTIONS:


ENABLE CALL RECORDING FOR ALL CALLS

 * Work in a customer support, a call center or service provider environment?
   You need to keep customer satisfaction in great quality, and even make it
   better? Enabling this option allows you to record all calls automatically.


CUSTOM DIRECTORY FOR THE CALL RECORDS, ALONG WITH A CUSTOM FILENAME

 * Set a custom path for all your call recordings. On top of that, you can also
   set how the filenames of these recordings will be stored. Choose the exact
   order of all variables, such as year, month, day etc.


ON TRANSFER REQUEST MODE

 * Got an important call and don't want to be bothered, or worst - accidentally
   transferred to another call? These options allow you to control precisely
   that - you can either make Zoiper accept or deny an incoming call transfer
   request.


SERVER-SIDE AUTO ANSWER OPTION

 * If your office PBX or service provider supports auto answering, then you can
   enable this feature in the Automation settings menu.
   *To send an accept request to Zoiper, you need to add the auto-answer header
   in the extensions.conf of your Asterisk.

   Example:
   exten => 100,1,Dial(SIP/kbell)

   will become:
   exten => 100,1,SIPAddHeader(Call-Info:<sip: > \;answer-after=0) exten =>
   100,n,Dial(SIP/kbell)

   The syntax might differ if you are not using Asterisk.


AUTO REJECT CALLS DEPENDING ON STATUS

 * Need some privacy when you are away from your desk, in a meeting or simply
   having a lunch break? Use the checkboxes to set your phone exactly the way
   how you'd like it to behave.

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HD CALLS, CONFERENCE, TRANSFER, ENCRYPTION - ZOIPER 5 PRO

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