www.merchantcentric.com Open in urlscan Pro
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(818) 889-1688
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 * PRODUCTS
   * Insights
     * Analytics
     * Reporting
   * Reputation Management
     * Multi-Location
     * Single Location
   * Feedback Collection
   * Social Media Management
   * Listing Management
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   * Competitive Intelligence
 * PRICING
 * INDUSTRIES
   * Restaurants
   * Automotive
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 * RESOURCES
   * Blog
 * ABOUT
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   * Contact
 * LEARN MORE


 * PRODUCTS
   * Insights
     * Analytics
     * Reporting
   * Reputation Management
     * Multi-Location
     * Single Location
   * Feedback Collection
   * Social Media Management
   * Listing Management
   * SEO Location Pages
   * Competitive Intelligence
 * PRICING
 * INDUSTRIES
   * Restaurants
   * Automotive
   * Veterinary
 * RESOURCES
   * Blog
 * ABOUT
   * Company
   * Team
   * Contact
 * LEARN MORE


 * TURN CUSTOMER FEEDBACK INTO SALES
   
   GET ACTIONABLE INSIGHTS FROM YOUR CUSTOMER FEEDBACK TO GET MORE 5-STAR
   REVIEWS AND INCREASE REVENUE.
   
   


HOME


TRUSTED BY THE BEST BRANDS





TAKE CONTROL OF YOUR BRAND

Monitor customer feedback to understand how it impacts sales, and engage on the
platforms customers visit most.




WHAT OUR CLIENTS SAY




PAUL DAMICO

President
Fuzzy’s Taco Shop

“…We’ve seen consistent growth in our star ratings as we’ve made this a priority
over the last several years…”

Read Full Testimonial



DUONE BYARS

Director of Marketing
Christian Brothers Automotive

…We recommend the Merchant Centric program…generate revenue through consumer
engagement…”

Read Full Testimonial



MARC BUEHLER

CEO (former)
Dick’s Last Resort

“We have seen a measurable increase in our overall review scores which is now
translating into higher sales and profit…”

Read Full Testimonial



SEE WHAT IMPACTS YOUR REVENUE


GET MEANINGFUL INSIGHTS USING BUSINESS PERFORMANCE ANALYTICSSM

Discover the hidden value in your customer feedback data and identify what
really drives revenue at your locations.

Learn More



GET ACTIONS TO BEAT THE COMPETITION


UNCOVER VALUABLE INSIGHTS USING COMPETITIVE PERFORMANCE ANALYTICSSM

Get insights and actions to beat your national and local competitors. Learn and
leverage the success of top performing businesses across the nation.

Learn More

SERVICE




INSIGHT

Compared to top competitors, long wait times for food after ordering has the
greatest negative impact on revenue.

10 more >


ACTIONS

Evaluate current food delivery process and determine if kitchen staff and
servers are properly trained.

1 more >




CUSTOM MANAGEMENT & FIELD REPORTS


TRACK OPERATIONAL THEMES IN YOUR FEEDBACK WITH YOUR SPOTLIGHT REPORT

Shine a light on your customer feedback that impacts your sales. Show all levels
of management their progress at a regional, district and location level.

Learn More



TRACK YOUR PROGRESS


A SINGLE SOLUTION FOR OPERATIONS, MARKETING & FINANCE

Monitor business performance, spot operational and employee issues, plus reply
to reviews for all your locations in one platform.

Learn More

View Platform

Manage customer feedback posted on your website alongside your social reviews.

Learn More

 * BRAND MANAGEMENT

 * REPUTATION MANAGEMENT

 * LISTING MANAGEMENT

 * BRAND MANAGEMENT


ONLINE BRAND MANAGEMENT TOOLS


DRIVE REVENUE BY ENHANCING YOUR BRAND ON TOP SITES LIKE GOOGLE, YELP AND
FACEBOOK

 * Fix and enhance your business listings
 * Easily manage and build your online reputation
 * Track competitors to keep a pulse on your market
 * Manage social media communication



 * REPUTATION MANAGEMENT


FULL-SERVICE REPUTATION MANAGEMENT


WE DEFEND AND STRENGTHEN YOUR BUSINESS’S ONLINE REPUTATION

 * We reply to your reviews using your voice
 * Receive notification when replies are posted
 * Get alerts when reviews contain critical issues
 * We flag inappropriate reviews for removal
 * Crisis reputation management services



 * LISTING MANAGEMENT


BUSINESS LISTING SETUP AND OPTIMIZATION


SAVE TIME AND GAIN CONTROL OF YOUR BRAND’S ONLINE PRESENCE

 * We help you claim and control your listings
 * We add and enhance your listings
 * We remove or merge duplicate listings
 * We leverage/update corporate images, taglines and descriptions
 * We select competitors for you to track


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AS MENTIONED IN












CONTACT US TO LEARN MORE



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LOCATIONS
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We look at everything from your perspective to determine how it can help or
hinder your business. We call this being "Merchant Centric" and this is core to
our values and beliefs, which drive and guide us on a daily basis. We are on
your side and here to help you increase revenue.

Learn More About Us


USEFUL PAGES

 * Pricing
 * Analytics
 * Reporting
 * Reputation Management
 * Feedback Collection
 * Competitive Intelligence



RECENT POSTS

 * CallRevu Welcomes Merchant Centric to the Center of Excellence
 * 20 Fast Casual Restaurants with the Best Customer Satisfaction
 * Report Shows Cava and Chicken Salad Chick Earn Rave Reviews from Customers
 * Why Negative Online Reviews Can Actually Benefit Your Business



CONTACT INFO

ADDRESS
30700 Russell Ranch Road, Suite 250
Westlake Village, CA 91362

PHONE
(818) 889-1688

EMAIL
support@merchantcentric.com

MESSAGE
Send Message Now


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CLIENT TESTIMONIAL

“Merchant Centric has been a great partner for Fuzzy’s and our franchisees.
Their tools, like their Business Performance Analytics, helps our owners and
operators see where they rank against the rest of the system and against their
competitors…and what matters most to our guests to drive sales. Having easy
access to our star ratings and guest feedback allows franchisees to focus their
teams on areas of opportunity. We’ve seen consistent growth in our star ratings
as we’ve made this a priority over the last several years.”

Paul Damico
President
Fuzzy’s Taco Shop

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CLIENT TESTIMONIAL

“We value our Merchant Centric partnership for their expertise and the
customized attention they give to our brand. They work with us and the
franchisees to provide professional advice and draft customized responses to our
customers’ feedback both positive and negative. We have received tremendous
positive feedback at corporate from the location owners and seen a positive
trend in both our overall online star rating, as well as an increase in positive
review volume. We recommend the Merchant Centric program to organizations
looking to better understand their customers’ needs, support their franchisees
with their online reputation management, and to generate revenue through
consumer engagement.”



Duone Byars
Director of Marketing
Christian Brothers Automotive

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CLIENT TESTIMONIAL

“I was hesitant at first to work with Merchant Centric – we run a brand that is
anti-Yelp – anti-review, and frankly we thought we could handle our business
ourselves. But I do know that at the end of the day, guest satisfaction is king,
and guest recovery is critical to long term success. We want every guest to
leave Dick’s Last Resort with a lifetime memory. Responding to guests who love
us is just as important as with the guests we might miss the mark. You win when
you focus – and we have seen a measurable increase in our overall review scores
which is now translating into higher sales and profit. Merchant Centric has been
key to helping us in this endeavor. This tool is the new TRUE measure of guest
satisfaction. Who has time to answer a survey? No one. Who has time to write a
review – passionate brand fans and those who we piss off. Merchant Centric
ensures that no guest is left behind in recognizing their feedback.”

Marc Buehler
CEO (former)
Dick’s Last Resort

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×


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