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SUPPORT & TOOLS

Singlewire offers a dedicated support staff to help solve issues and answer
questions should they arise. In addition, we provide a Support Community(link is
external) with knowledge articles that provide insight into common obstacles and
remedies concerning our mass notification software and solutions.

Customers with active software maintenance contracts or InformaCast
Fusion/Mobile subscriptions are able to access our notification software updates
and open help tickets with our support team.

Log in(link is external) Register(link is external)

 

TO OPEN A SUPPORT REQUEST, YOU WILL NEED:

 * Contract number
 * InformaCast Log Tool Report (access our log tool here(link is external))
 * Time available to work through the problem with us
 * In the event that we need to remotely access your InformaCast server, we use
   Webex(link is external).

Open Support Case(link is external)

 


HOURS OF OPERATION:

Monday through Friday, 7 a.m. to 6 p.m. CDT

Call +1 608.661.1140 option 2


RESOURCES:

 * User Guides(link is external)
 * Mobile/Fusion Status(link is external)
 * Compatibility Matrix(link is external)
 * Supported Releases(link is external)
 * Fusion Onboarding Videos(link is external)
 * Implementation Overview
 * Administrator Training(link is external)
 * Virtual Classroom Events(link is external)
 * Ecosystem Partner Integrations/Hardware(link is external)


VIDEO TOUR - SINGLEWIRE COMMUNITY

Login(link is external) or Register(link is external) for your account today

 
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"

Bells and paging are one of the most important things for schools... in my
opinion, it’s still the most critical, and so choosing the right system and the
right partner is very important. The Singlewire system has fit the bill for us.

"

— David Massaro, Coordinator of Technology Services at Redlands Unified School
District —

"

[InformaCast] is one of our most critical services. Bells and paging are one of
the most important things for schools.

"

— David Massaro, Coordinator of Technology Services, Redlands Unified School
District —

"

InformaCast has a great deal to do with patient safety. It allows us to take
better care of our dementia and Alzheimer’s patients. 

"

— Mike Llewellyn, Chief Operating Officer, Laguna Honda Hospital and
Rehabilitation Center —

"

InformaCast provided us with a unified system with ease of management that
allows us to even communicate with the baseball field and the weightlifting room
wirelessly.

"

— Elena Alvarez, Technology Director, Christopher Columbus High School —

"

…It provides a consistent means of communicating and informing regarding an
incident to, not just our first responders in those multiple agencies, but also
to our staff and parents who are in multiple buildings, and our students in
multiple buildings.

"

— Tom Wohlleber, Assistant Superintendent of Business Services, MCPASD —
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