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About Us Blog Contact Us Sign in How can we help? We now provide chat Support. If you don't find your answer in our Knowledge base, please Sign In (or Sign Up to create an account if you don't have one) and contact our agents through chat by clicking on the bottom right "Chat" button ENGINE YARD KONTAINERS Guides for deploying your application using containers ENGINE YARD CLOUD Guides for deploying your application using servers CONTACT US Request assistance from our Support team * NEWS AND NOTES * ENGINE YARD CLOUD * ENGINE YARD KONTAINERS * HELP DESK BASICS NEWS AND NOTES ANNOUNCEMENTS * How to get access to the new EY Portal * Announcement: Badgeville integration into Zendesk * Stable V5 Now GA * Pending Engine Yard Sale * 2017.12.29 - Platform Maintenance * 5th Generation Instances launched and Instance Price Increase See all 15 articles ENGINE YARD PLATFORM RELEASE NOTES * ★ Engine Yard Platform Release Notes for December 26th, 2022 * ★ Engine Yard Platform Release Notes for November 2nd, 2022 * ★ Engine Yard Platform Release Notes for October 10th, 2022 * Engine Yard Platform Release Notes for September 28th, 2022 * Engine Yard Platform Release Notes for June 22nd, 2022 * Engine Yard Platform Release Notes for June 8th, 2022 See all 45 articles ENGINE YARD KONTAINERS RELEASE NOTES * Engine Yard Kontainers 1.10.1 Release Notes - February 6th 2023 * Engine Yard Kontainers 1.9.0 Release Notes - June 30th 2022 * Engine Yard Kontainers 1.8.3 Release Notes - April 20th 2022 * Engine Yard Kontainers 1.8.2 Release Notes - December 12th 2021 * Engine Yard Kontainers 1.8.1 Release Notes - July 6th 2021 * Engine Yard Kontainers 1.8 Release Notes - April 6th 2021 ENGINE YARD KONTAINERS CLI RELEASE NOTES * ★ Engine Yard Kontainers CLI 1.0.4 Release Notes - Aug 19th 2021 * ★ Engine Yard Kontainers CLI 1.0.5 Release Notes - Nov 11th 2021 * Engine Yard Kontainers CLI 1.0.3 Release Notes - May 13th 2021 ENGINE YARD STACK RELEASE NOTES * ★ Engine Yard Release Notes for March 19th 2023 (Stack stable-v7-1.0.15) * ★ Engine Yard Release Notes for March 13th, 2023 (Stack v6) * ★ Engine Yard Release Notes for February 21st 2023 (Stack stable-v7-1.0.14) * ★ Engine Yard Release Notes for October 4th, 2021 (Stack V5) * Engine Yard Release Notes for January 30th 2023 (Stack stable-v7-1.0.13) * Engine Yard Release Notes for December 28th 2022 (Stack stable-v7-1.0.12) See all 154 articles ENGINE YARD KNOWN ISSUES * ★ Deployment errors due to GitHub changes * Adding a utility instance to an existing solo instance results in an incorrect memcached address * Redis Upgrade Does Not Automatically Restart Server * Upsizing from 32 bit to 64 bit instances * PHP 5.4 is the version available by default: if you need PHP 5.3 * Dashboard prompting to 'Repair Firewall' See all 13 articles SECURITY UPDATES * ★ March 2019 RubyGems Security Advisories * ★ MDS Vulnerabilities Response * ★ MSS and SACK Panic * January 2nd, 2013 (updated): SQL Injection Vulnerability in Ruby on Rails (CVE-2012-5664) * January 8th, 2013: Multiple vulnerabilities in parameter parsing in Action Pack (CVE-2013-0156) * January 14, 2013: Security vulnerabilities: httparty, extlib, crack, nori: Update these gems immediately See all 36 articles ENGINE YARD CLOUD GET STARTED * Video Tutorial: Set up an Account and Deploy an Application * Tutorial: How to Deploy the ToDo Application on a Trial Account * Sign up for a Full Engine Yard Account * Set Up Your Application and Environment * Set up Your Local Environment for Ruby on Rails * Host Your Code on GitHub See all 7 articles INTRODUCTION * Engine Yard Cloud Introduced * Engine Yard Technology Stack Update Policies * Stacks compatibility matrix * Platform Architecture * Engine Yard Glossary * Contact Engine Yard Support MANAGE YOUR ACCOUNT * Managing Multiple Logins * Canceling your account * About Accounts * Before You Begin: Set Up Your AWS Account And User * Securing your account with Two-Factor Authentication * Upgrade a Free Trial Account to a Full Account See all 10 articles MANAGE YOUR ENVIRONMENT * ★ Auto Scaling of Environments * URL Showing as IP In Google Results * Create an Environment * Use Cloud Storage with Engine Yard * Encrypted EBS * New Relic Infrastructure Agent See all 31 articles DEPLOY YOUR APPLICATION * ★ ey-core usage in Engine Yard Cloud * ★ Deploy a Webpacker app on Engine Yard Cloud * ★ Engine Yard Cloud Support for Ruby with jemalloc * How Your Ruby Code Is Deployed on Engine Yard Cloud * Use Non-Ruby Deploy Hooks * Using 'yarn' to manage NodeJS modules for assets compilation See all 22 articles MANAGE YOUR INSTANCES * "No space left on device" errors when there is enough space left on the device due to a lack of free Inodes * Issues Caused By Terminating Instances * Sizing Your Instances * EY Instance Access Controls and Logging * Modifying Instance Volumes * Restarting an instance See all 20 articles MANAGE YOUR DATABASE * About Database Replica Promotion * Access Your Database Remotely Through an SSH Tunnel * Backup the Database * Can I rename my database? * Checking for Connections * Copy database tables to/from different environments See all 23 articles MANAGE YOUR IP ADDRESSES * About IP Addresses on Engine Yard Cloud * Manage IP Addresses * Delete IP Addresses * Set up Domains and DNS * Use Application Slave IP Addresses * Migrate IP Addresses WORK WITH SSH (SECURE SHELLS) * Cannot SSH Into Instance * Member Key Pair Management * Creating SSH Keys * Add an SSH key to an Environment * Connect to Your Instance Using SSH * Adding SSH Keys to Engine Yard Cloud MONITOR YOUR APPLICATION * Environment Alerts * Filesystem Health Checks * HAProxy Health Check * Set up Application Monitoring * Monitor Application Uptime * View Performance Graphs See all 8 articles TROUBLESHOOTING * ★ Troubleshoot Deployment * ★ Legacy Stacks stable-v1 and stable-v2 Instance Configuration and Application Deployment Failures * Bundler Version Issue “uninitialized contant Gem::SilentUI (NameError)” * Diagnose Errors * Passenger + nginx on Engine Yard's stack V5 (16.06) * Site is Down: Diagnostic Checklist See all 9 articles MIGRATE APPLICATIONS * Migrating instances to v7 Stack * Move Your Application to a Different Region * Migrate to Engine Yard Cloud * Upgrade Steps Template CUSTOMIZE * Blocking Subdomains via Nginx Configuration * Customize Your Environment with Chef Recipes * Custom Chef Recipes — Examples & Best Practices * HTTP/2 is coming to Engine Yard * Checking If Chef Recipe is Enabled * Chef Recipes V4 vs V5/V6/V7 See all 20 articles EARLY ACCESS * Engine Yard Early Access * Do You Have Ideas, Questions, or Suggestions for Early Access Features? * Use Instance Update on Engine Yard * Use MySQL 5.1 with Engine Yard Cloud INSTANCE PROVISIONING API EARLY ACCESS * Use the Instance Provisioning API on Engine Yard Cloud * Get Environment Data * Add an Instance * Remove an Instance * Get Instance Provisioning Status UPGRADES AND TOOLS * ★ Working with /mnt size on EY Cloud * Ceasing of Support and Functionality for Stable-v1 and Stable-v2 Stacks * Upgrade Guide * Use R3 Instances * Use T2 Instances * About Amazon VPC on Engine Yard See all 14 articles ENGINE YARD UBUNTU 20.04 (STACK V7) * EY Stack v7 Preview * Differences in the v7 stack from our stack older versions ENGINE YARD UBUNTU 19.05 (STACK V6) * Engine Yard Ubuntu 19.05 Technology Stack * RubyGems versions on Stack v6 * Differences in the V6 stack from our stack older versions * Default system shell under Stack V6 * Ruby 3 on Stack v6 ENGINE YARD GENTOO 16.06 (STACK V5) * Engine Yard Gentoo 16.06 Technology Stack * Custom Chef * Migrating Custom Chef Recipes from v4 to v5 * Migrate From Engine Yard Gentoo 12.11 (Stable-V4) To Gentoo 2016 (Stable-V5) With Custom Chef * Differences in the V5 stack from our stack older versions * Docker on stable-v5 ENGINE YARD GENTOO 12.11 (STACK V4) * Engine Yard Gentoo 12.11 Technology Stack * Use Engine Yard Gentoo 12.11 * Engine Yard Gentoo 12.11 FAQs ENGINE YARD GENTOO 2009 (STACK V2) * Engine Yard Gentoo 2009 Technology Stack PHP * Use Composer for PHP * Composer major upgrade fix * Set Up a Local PHP Environment * Deploying & Scaling Magento Community Edition 1.8.x on Engine Yard * PHP Performance I: Everything You Need to Know About OpCode Caches NODEJS * Upgrade NodeJS on the stable-v4 stack BILLING/FINANCE/LEGAL/COMPLIANCE * We can't pay by credit card. Can you invoice my company? * My Accounting Department requires some additional information on invoices. How can I obtain/ view a detailed breakdown of my invoices? * My company wants to cancel its services with Engine Yard. How do we do that? * When do you charge my credit card? * My credit card expired or was declined and the payment failed. How do I fix it to prevent my account from being suspended? * How can I estimate my monthly bill? See all 10 articles ADD-ONS * Extend Engine Yard Cloud with Partner Add-on Services * Monitor Applications with the New Relic Add-on * Monitor Applications with the AppFirst Add-on * Best Practices for Using a Custom MongoDB Environment with Engine Yard Cloud ENGINE YARD KONTAINERS ENGINE YARD KONTAINERS USER GUIDE * Giving other users access to apps * Free Trial and Credit Offer * Problems running console commands when connected through 'eyk ps:console' * How to open a console session to a running container within a pod * Moving an application to a new cluster * Setting the default browser when using EYK CLI on WSL See all 35 articles QUICK START GUIDE * Getting Started with Engine Yard Kontainers * Running Background Jobs in EYK * Download the Kontainers CLI Tool * The Dockerfile and Procfile: Defining the Image and Behavior of your Application * Using a Database with your Kontainers Application HELP DESK BASICS HELP DESK BASICS * ★ Keep Up With Engine Yard Release Updates, Stack, Community, Documentation ... * Filing Support Tickets * Viewing your support tickets NoOps, containerized app deployments in minutes CONTACT DETAILS Phone: +1 480-977-6713 401 Congress Avenue Suite 2650 Austin, TX 78701 © Engine Yard Support