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Ally All Ears Podcast | building customer loyalty during challenging times
Ally All Ears Podcast | reducing friction in the purchase process Ally All
Ears podcast: Tips for maintaining sales and F&I momentum in a
higher-interest rate environment Ally and APCO: Adjusting to the changing F&I
landscape Ally: All Ears Podcast : EVs & the service department of The future
Ally: All Ears Podcast Protecting your dealership and inventory against
weather-related events Ally: All Ears Podcast Protecting your dealerships
against cyber-attacks
Ally: All Ears Podcast | AI and its impact on auto retail Ally: All Ears
Podcast | Building trust to attract and retain customers Ally: All Ears
Podcast | Future EVs and the impact on F&I Ally: All Ears Podcast | Staying
competitive with vehicle acquisition Ally: All Ears Podcast | Used Car Bubble
Ally: All Ears Podcast | practices you may incorporate into your F&I
department Ally: All Ears Podcast: Building a culture of inclusion at your
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strategy? Ally: All Ears podcast | Does your dealership have a talent
management strategy? Ally: All Ears podcast | Tips to refresh your F&I
practices in 2023 Ally: All Ears podcast| The used-car bubble is bursting.
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inclusion in the automotive industry Ally: Tips to refresh your F&I practices
in 2023 Amazon Ads: Marketing tips for electric cars and alternative-fuel
auto advertisers
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Strategies for Dealers in 2023 Ansira: Building a multi-pronged marketing
program at your dealership Big Ass Fans: Reducing risk and productivity loss
with Big Ass Fans & evaporative coolers CBEE: Dirt first, blue second: 5
steps to realize full value from auto dealership buy/sells CDK Global:
Shoppers make clear the service features they want CDK Global: Unexpected
inventory boosts lead to improved purchase experience CDK: Where dealers
still fall behind in the service department
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manufacturing Capgemini: Unlocking the next turn in the mobility roadmap
Capital One Auto: Auto dealers are here to stay. Here’s the next step in
their evolution Capital One Auto: The future of car buying Champ: The history
of titling and the cost of human error Concentrix: How can customer data
drive a better automotive CX? Cox: Automation and the future of automotive
retail
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Cox: Drive dealership success and transform shopper experience with digital
retailing Cox: Successful tactics of forward-thinking dealers Cox:
Transformation toward eCommerce in automotive retailing Cox: Transforming F&I
for Automotive eCommerce Deloitte: ACCELERATING DIVERSITY, EQUITY AND
INCLUSION Dent Eliminators: Automotive Reconditioning in Dealerships:
Adapting to New Challenges
Easycare: Reinventing the service contract for EVs Easycare: The importance
of benchmarking your reinsurance performance Effectv: Why “Customer Lifetime
Value” Should Be the Auto Advertising Buzz Word for 2023 Experian,
GroundfTruth and Spectrum Reach: Dealership marketing: Navigating automotive
advertising in a post-pandemic world Experian: Evolving identity beyond the
“who” to enable the “how” Experian: Three steps to adapting to constant
change in automotive marketing GETZLER HENRICH: Insights from an automotive
turnaround expert
GUBAGOO: Maximizing sales team efficiency: Navigating AI in automotive
dealerships for enhanced customer experiences Globant: Dissecting AI’s Impact
across the automotive industry – and what’s next HAIG: BUY-SELL Q&A | Valuing
dealerships In uncertain times HAIG: Buy-Sell Q&A: As market softens,
consider these hard truths from industry experts HYUNDAI: We’re not waiting
for the future. We’re creating it. Haig Partners: Buy-Sell Q&A: Where the
Automotive M&A Market is heading Haig: BUY-SELL Q&A: How To Set a Record:
Anatomy Of a Deal That Delivered
Haig: BUY-SELL Q&A: Value Of Buying vs. Benefit Of Selling Dealerships Today
Haig: Buy-Sell Q&A | Advisors add value to sales process Haig: Buy-Sell Q&A |
Navigating partial dealership sales Haig: Buy-Sell Q&A | growth drives value
Haig: Buy-Sell Q&A: Future-proofing your dealership Haig: Buy-Sell Q&A: What
is the value of an M&A advisor? Hesai Technology: Lidar technology continues
to gain momentum
Hyundai: 2023 year in review: Milestones and future visions Hyundai: Great
partnerships lead to great success Hyundai: Hyundai's vision for the progress
of humanity Hyundai: You’re going to need a bigger cart: Hyundai unveils new
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vehicles speeds ahead Truist: Capitalize on the changing structure of auto
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Privacy Policy
Updated: December 31, 2019
Effective starting: January 1, 2020
Automotive News and the associated newsletters, news alerts, data centers,
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What this Privacy Policy covers
This Privacy Policy covers the information we collect about you when you use our
products or services, or otherwise interact with us (for example, by registering
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This policy also explains your choices about how we use information about you.
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This policy is intended to help you understand:
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What information we collect about you
We collect information about you when you provide it to us, when you use our
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Information you provide to us
We collect information about you when you input it into the Products or
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We collect information about you when you use our Products, including browsing
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We use cookies, web beacons and other technologies to improve and customize our
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Information we receive from other sources
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How we use information we collect
How we use the information we collect depends in part on which Products you use,
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For research and development: We are always looking for ways to make our
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to do so for a specific purpose not listed above.
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If you are an individual in the European Economic Area (EEA), we collect and
process information about you only where we have legal basis for doing so under
applicable EU laws. The legal basis depend on the Products you use and how you
use them. This means we collect and use your information only where:
* We need it to provide you the Products, including to operate the Products,
provide customer support and personalized features and to protect the safety
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If you have consented to our use of information about you for a specific
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How we share information we collect
We share information we collect about you in the ways discussed below, including
in connection with possible business transfers.
Sharing with other users
When you use the Products, we share certain information about you with other
users.
For collaboration: You can create content, which may contain information about
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Sharing with third parties
We share information with third parties that help us operate, provide, improve,
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Third-Party Widgets: Some of our Products contain widgets and social media
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Your interactions with these features are governed by the privacy policy of the
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give us consent or we are allowed to do so under applicable laws.
Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our
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death or serious bodily injury of any person.
Sharing with affiliated companies
We share information we collect with affiliated companies and, in some cases,
with prospective affiliates. Affiliated companies are companies owned or
operated by us. The protections of this privacy policy apply to the information
we share in these circumstances.
Business Transfers: We may share or transfer information we collect under this
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or acquisition of all or a portion of our business to another company. You will
be notified via email and/or a general notice on the Products if a transaction
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How we store and secure information we collect
Information storage and security
We use data hosting service providers in the United States, UK and Denmark to
host the information we collect, and we use technical measures to secure your
data. While we implement safeguards designed to protect your information, no
security system is impenetrable and due to the inherent nature of the
Internet, we cannot guarantee that data, during transmission through the
Internet or while stored on our systems or otherwise in our
care, is absolutely safe from intrusion by others. Please refer to the Section
below titled “How we transfer information we collect internationally” for
information on the transfer of EU citizen’s data outside of the EU.
How long we keep information
How long we keep information we collect about you depends on the type of
information, as described in further detail below. After such time, we will
either delete or anonymize your information or, if this is not possible (for
example, because the information has been stored in backup archives), then we
will securely store your information and isolate it from any further use until
deletion is possible.
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How to access and control your information
You have certain choices available to you when it comes to your information.
Below is a summary of those choices, how to exercise them and any limitations.
Your Choices:
You have the right to request a copy of your information, to object to our use
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Your request and choices may be limited in certain cases: for example, if
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Request that we stop using your information: In some cases, you may ask us to
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You may be able to opt out of receiving personalized advertisements from other
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visit: http://www.aboutads.info, http://optout.networkadvertising.org/ and http://www.youronlinechoices.eu.
Mobile Consents/Opt-Outs.We may send you messages, including marketing, via your
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Send "Do Not Track" Signals: Some browsers have incorporated "Do Not Track"
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Data portability: Data portability is the ability to obtain some of your
information in a format you can move from one service provider to another (for
instance, when you transfer your mobile phone number to another carrier).
Depending on the context, this applies to some of your information, but not to
all of your information. Should you request it, we will provide you with an
electronic file of your basic account information.
How we transfer information we collect internationally
International transfers of information we collect
We collect information globally and primarily store that information in the
United States, the UK and Denmark. We transfer, process and store your
information outside of your country of residence, to wherever we or our
third-party service providers operate for the purpose of providing you the
Products. Whenever we transfer your information, we take steps to protect it.
International transfers within the Crain Companies: To facilitate our global
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access to that information from countries in which the Crain owned or operated
companies have operations for the purposes described in this policy. These
countries may not have equivalent privacy and data protection laws to the laws
of many of the countries where our customers and users are based. When we share
information about you within and among Crain corporate affiliates, we make use
of standard contractual data protection clauses, which have been approved by the
European Commission.
International transfers to third parties: Some of the third parties described in
this privacy policy, which provide services to us under contract, are based
in other countries that may not have equivalent privacy and data protection laws
to the country in which you reside. When we share information of customers in
the European Economic Area or Switzerland, we make use of the European
Commission-approved standard contractual data protection clauses, or other
appropriate legal mechanisms to safeguard the transfer.
Other important privacy information
California Residents.
Under California law, California resident users may opt-out of the disclosure of
personal information to third parties for the third parties’ direct marketing
purposes. You may contact us for such information or to opt-out of the sharing
of your personal information with third parties for marketing purposes as
detailed above at any time by sending an e-mail stating this preference and
including your full name and e-mail address to customerservice@autonews.comor
call (877) 812-1584.
Notice to End Usersc
Some of our products are provided to you for use by organizations, such as your
employer. Where the Products are made available to you through an organization,
that organization is the administrator of the Products and is responsible for
the accounts and/or Products over which it has control. If this is the case,
please direct your data privacy questions to your employer, as your use of the
Products is subject to that organization's policies. We are not responsible for
the privacy or security practices of an administrator's organization, which may
be different than this policy.
Administrators may be able to: restrict, suspend or terminate your access to the
Products; access information in and about your account; and restrict your
ability to edit, restrict, modify or delete information. Please contact your
organization or refer to your administrator’s organizational policies for more
information.
Our policy towards children
The Products are not directed to individuals under 16. We do not knowingly
collect personal information from children under 16. If we become aware that a
child under 16 has provided us with personal information, we will take steps to
delete such information. If you become aware that a child has provided us with
personal information, please contact customer service.
Changes to our Privacy Policy
We may change this privacy policy from time to time. We will post any privacy
policy changes on this page and, if the changes are significant, we will provide
a more prominent notice by adding a notice on the Products homepages, login
screens, or by sending you an email notification. We will also keep prior
versions of this Privacy Policy in an archive for your review. We encourage you
to review our privacy policy whenever you use the Products to stay informed
about our information practices and the ways you can help protect your privacy.
If you disagree with any changes to this privacy policy, you will need to stop
using the Products and contact us at Customer Service if you wish to delete your
account(s), as outlined above.
Contact Us
Your information is controlled by Crain Communications Inc. If you have
questions or concerns about how your information is handled, please direct your
inquiry to Crain Communications Inc, which we have appointed to be responsible
for facilitating such inquiries or, if you are a resident of the European
Economic Area, please contact our EU Representativex.
General Counsel
c/o Crain Communications Inc
1155 Gratiot Avenue
Detroit, MI 48207
E-Mail: privacyhelp@crain.com
313-446-6000
EU Representative:
Crain Communications Limited
c/o Crain Communications Inc
1155 Gratiot Avenue
Detroit, MI 48207
E-Mail: privacyhelp@crain.com
PRIVACY STATEMENT - CALIFORNIA
This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information
contained in the Privacy Policy of Crain Communications Inc and its publications
(collectively, “we,” “us,” or “our”) and applies solely to subscribers, website
users, event attendees and others who reside in the State of California
(“consumers” or “you”). We adopt this notice to comply with the California
Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Any
terms defined in the CCPA have the same meaning when used in this notice.
Information We Collect
We collect information that identifies, relates to, describes, is capable of
being associated with, or could reasonably be linked, directly or indirectly,
with a particular consumer or device (“personal information”). In particular, we
have collected the following categories of personal information from consumers
within the last twelve (12) months:
table#data-collected { table-layout: fixed; margin: 2em 0; word-break: keep-all;
font-size: 0.875em; line-height: 1.5em; } table#data-collected td { border: 1px
solid black; border-spacing: 10px; padding: 10px; } table#data-collected td p {
margin: 0 !important; line-height: 1.5em; font-size: 0.875em; }
Category Examples Collected A. Identifiers.
A real name, alias, postal address, unique personal identifier, online
identifier, Internet Protocol address, email address, account name,
Social Security number, driver's license number, passport number, or other
similar identifiers.
YES B. Personal information categories listed in the California
Customer Records statute (Cal. Civ. Code § 1798.80(e)). A name, signature,
Social Security number, physical characteristics or description, address,
telephone number, passport number, driver's
license or state identification card number, insurance policy number, education,
employment, employment history, bank account number,
credit card number, debit card number, or any other financial information,
medical information, or health insurance information.
Some personal information included in this category may overlap with other
categories. YES C. Protected classification characteristics under California
or federal law. Age (40 years or older), race, color, ancestry, national
origin, citizenship, religion or creed, marital status, medical condition,
physical or
mental disability, sex (including gender, gender identity, gender expression,
pregnancy or childbirth and related medical conditions),
sexual orientation, veteran or military status, genetic information (including
familial genetic information). YES D. Commercial information. Records of
personal property, products or services purchased, obtained, or considered, or
other purchasing or consuming histories or tendencies. YES E. Biometric
information. Genetic, physiological, behavioral, and biological characteristics,
or activity patterns used to extract a template or other identifier or
identifying information, such as, fingerprints, faceprints, and voiceprints,
iris or retina scans, keystroke, gait, or other physical patterns,
and sleep, health, or exercise data. NO F. Internet or other similar network
activity. Browsing history, search history, information on a consumer's
interaction with a website, application, or advertisement. YES G. Geolocation
data. Physical location or movements. NO H. Sensory data. Audio, electronic,
visual, thermal, olfactory, or similar information. NO I. Professional or
employment-related information. Current or past job history or performance
evaluations. YES J. Non-public education information (per the Family
Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part
99)). Education records directly related to a student maintained by an
educational institution or party acting on its behalf, such as grades,
transcripts, class lists, student schedules, student identification codes,
student financial information, or student disciplinary records. NO K. Inferences
drawn from other personal information. Profile reflecting a person's
preferences, characteristics, psychological trends, predispositions, behavior,
attitudes, intelligence, abilities, and aptitudes. YES
Personal information does not include:
* Publicly available information from government records.
* De-identified or aggregated consumer information.
* Information excluded from the CCPA's scope, like:
* health or medical information covered by the Health Insurance Portability
and Accountability Act of 1996 (HIPAA) and the California Confidentiality
of Medical Information Act (CMIA) or clinical trial data;
* personal information covered by certain sector-specific privacy laws,
including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act
(GLBA) or California Financial Information Privacy Act (FIPA), and the
Driver's Privacy Protection Act of 1994.
We obtain the categories of personal information listed above from the following
categories of sources:
* Directly and indirectly from our customers or their employers. For example,
from information that our clients provide to us related to the services for
which they engage us.
* Directly and indirectly from activity on our websites. For example, from
website usage details collected automatically.
* From third parties that interact with us in connection with the services we
perform.
* Directly from third parties.
Use of Personal Information
We may use or disclose the personal information we collect in the manner
provided in our Privacy Policy, including but not limited to the following:
* To provide you with information, products or services that you request from
us. For example, we may use personal information to provide you with customer
service, to process or fulfill orders and transactions, to verify customer
information, to process payments, or to provide advertising or marketing
services.
* To improve our websites and present their contents to you. For example,
debugging to identify and repair errors that impair existing intended
functionality.
* For testing, research, analysis and product development.
* To provide you with email alerts, event registrations and other notices
concerning our products or services, or events or news, that may be of
interest to you.
* Detecting security incidents, protecting against malicious, deceptive,
fraudulent, or illegal activity, and prosecuting those responsible for that
activity.
* As described to you when collecting your personal information or as otherwise
set forth in the CCPA.
* To evaluate or conduct [certain business transactions] a merger, divestiture,
restructuring, reorganization, dissolution, or other sale or transfer of some
or all of our assets, whether as a going concern or as part of bankruptcy,
liquidation, or similar proceeding, in which personal information held by us
is among the assets transferred.
We will not collect additional categories of personal information or use the
personal information we collected for materially different, unrelated, or
incompatible purposes without providing you notice.
Sharing Personal Information
We may disclose your personal information to a third party for a business
purpose. When we disclose personal information for a business purpose, we enter
a contract that describes the purpose and requires the recipient to both keep
that personal information confidential and not use it for any purpose except
performing the contract.
In the preceding twelve (12) months, we have disclosed the following categories
of personal information for a business purpose:
Category A: Identifiers.
Category B: California Customer Records personal information
categories.
Category C: Protected classification characteristics under
California or federal law.
Category D: Commercial information
Category F: Internet or other similar network activity.
Category I: Professional or employment-related information.
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights
regarding their personal information. This section describes your CCPA rights
and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about
our collection and use of your personal information over the past 12 months.
Once we receive and verify your request, we will disclose to you:
* The categories of personal information we collected about you.
* The categories of sources of the personal information we collected about you.
* Our business or commercial purpose for collecting or selling that personal
information.
* The categories of third parties with whom we share that personal information.
* The specific pieces of personal information we collected about you (also
called a data portability request).
* If we sold or disclosed your personal information for a business purpose, two
separate lists disclosing:
* sales, identifying the personal information categories that each category
of recipient purchased; and
* disclosures for a business purpose, identifying the personal information
categories that each category of recipient obtained.
Deletion Request Rights
You have the right to request that we delete any of your personal information
that we collected from you and retained, subject to certain exceptions. Once we
receive and verify your request, we will delete (and direct our service
providers to delete) your personal information from our records, unless an
exception applies.
We may deny your deletion request if retaining the information is necessary for
us or our service providers to:
1. Complete the transaction for which we collected the personal information,
provide a product or service that you requested, take actions reasonably
anticipated within the context of our ongoing business relationship with
you, or otherwise perform our contract with you.
2. Detect security incidents, protect against malicious, deceptive, fraudulent,
or illegal activity, or prosecute those responsible for such activities.
3. Debug products to identify and repair errors that impair existing intended
functionality.
4. Exercise free speech, ensure the right of another consumer to exercise their
free speech rights, or exercise another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act (Cal. Penal
Code § 1546 seq.).
6. Engage in public or peer-reviewed scientific, historical, or statistical
research in the public interest that adheres to all other applicable ethics
and privacy laws, when the information’s deletion may likely render
impossible or seriously impair the research’s achievement, if you previously
provided informed consent.
7. Enable solely internal uses that are reasonably aligned with consumer
expectations based on your relationship with us.
8. Comply with a legal obligation.
9. Make other internal and lawful uses of that information that are compatible
with the context in which you provided it.
Exercising Your Privacy Rights
To exercise your privacy rights described above, please submit a request to us
by either filling out our Privacy Request Form (link below) or calling us at
1-877-860-9145.
You can submit a request to us to exercise the following privacy rights using
the link below, which will take you to a form: Right to Know, Right to Delete,
Shine the Light, and/or to submit a “Do Not Sell” request for any “sale” not
related to interest-based advertising.
SUBMIT PRIVACY REQUEST
Click this link to make a privacy
request: http://cb.sailthru.com/join/6l2/privacy-request
For your protection, we will take steps to verify your identity before granting
access to your personal data or other information. For example, we may verify
your Privacy Request by matching information you provide with our records, or
you may be asked to log in to your online account (if applicable). We may
request additional information to verify your identity depending on the nature
of the Privacy Request and the sensitivity of the information sought. Only you
or a person registered with the California Secretary of State that you authorize
to act on your behalf may submit a Privacy Request to us. You may only submit a
Privacy Request twice within a 12-month period.
We cannot respond to your Privacy Request or provide you with personal
information if we cannot verify your identity or authority to make the request
and confirm that the personal information relates to you. Submitting a Privacy
Request does not require you to create an account with us. We will only use
personal information provided in a Privacy Request to verify the requestor’s
identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within 45 days of its
receipt. If we require more time (up to 90 days), we will inform you of the
reason and extension period in writing. Any disclosures we provide will only
cover the 12-month period preceding our receipt of your verifiable Privacy
Request. The response we provide will also explain the reasons we cannot comply
with a request, if applicable. For data portability requests, we will select a
format to provide your personal information that is readily useable and should
allow you to transmit the information from one entity to another entity without
hindrance.
We do not charge a fee to process or respond to your verifiable consumer request
unless it is excessive, repetitive, or manifestly unfounded. If we determine
that the request warrants a fee, we will tell you why we made that decision and
provide you with a cost estimate before completing your request.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights.
Unless permitted by the CCPA, we will not:
* Deny you goods or services.
* Charge you different prices or rates for goods or services, including through
granting discounts or other benefits, or imposing penalties.
* Provide you a different level or quality of goods or services.
* Suggest that you may receive a different price or rate for goods or services
or a different level or quality of goods or services.
We may offer webinars, white papers, events and other programs free of charge in
exchange for your consent to share certain personal information, such as your
name and contact information, with selected business partners. You may opt in by
registering for one of these programs, but if you would like to register without
providing your personal information, please fill out the Privacy Request form
and you will be advised of the price difference.
Changes to Our Privacy Notice
We reserve the right to amend this privacy notice at our discretion and at any
time. When we make changes to this privacy notice, we will notify you through a
notice on our website homepage.
Contact Information
If you have any questions or comments about this notice, our Privacy Policy, the
ways in which we collect and use your personal information, your choices and
rights regarding such use, or wish to exercise your rights under California law,
please do not hesitate to contact us at:
Phone: 1-877-860-9145
Website: crain.com
Email: privacyhelp@crain.com
Postal Address: Crain Communications Inc
Attn: Legal Department
1155 Gratiot Avenue
Detroit, MI 48207
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