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PRIVACY STATEMENT

PRIVACY STATEMENT

 
 
 * What information does Autodesk collect about you?
 * How does Autodesk use the information it collects about you?
 * How does Autodesk disclose your personal data?
 * How does Autodesk protect your data?
 * What rights and choices do you have?
 * What are Autodesk's storage and data retention practices?
 * Does Autodesk transfer your personal data across national borders?
 * What are Autodesk's marketing and advertising practices?
 * How does Autodesk protect children and student data?
 * Is the personal data you give us ever displayed publicly?
 * Will this privacy statement change?
 * How to contact us?
 * Who can I contact with questions or concerns?
 * Your California privacy rights


AUTODESK PRIVACY STATEMENT

Updated: January 28, 2021

Protecting your privacy is important to Autodesk. This Privacy Statement
explains how Autodesk processes personal data collected through websites,
products, and services (“applications”), including those distributed by our
resellers and other channel partners, and through in-person and digital events,
webinars, surveys, marketing activities, and visits to our premises (along with
applications, collectively our “offerings”). References to “Autodesk,” “we,” or
“our” means Autodesk, Inc. and other entities that belong to the Autodesk
corporate family and that link to this Privacy Statement. A list of entities
within the Autodesk corporate family can be found here.

We may display supplemental privacy notices on occasion, such as when we believe
additional transparency would help you make an informed choice about whether to
provide personal data. For example, you may see a supplemental privacy notice
explaining a particular data collection program, or you may see a supplemental
privacy notice when registering for an event.

This Privacy Statement describes how we process personal data for our own
purposes. We also process personal data on behalf of our customers subject to a
written contract. We do not control the data processing or protection practices
of our customers, which may differ from those set out in this Privacy Statement.

“Personal data” is information that identifies, or can reasonably be linked
directly or indirectly to, an identifiable person. Personal data does not
include information that is anonymous, de-identified, or aggregated, as those
terms may be defined under applicable law. For purposes of this Privacy
Statement, “personal data” and “personal information” have the same meaning and
are used interchangeably.


WHAT INFORMATION DOES AUTODESK COLLECT ABOUT YOU?

We obtain personal data in different ways. Some personal data is collected
directly from you. Other data is automatically collected or generated about how,
when, and why you interact with us through our offerings, including data
obtained through the use of cookies and other tracking technologies. We also
obtain personal data about you from third parties.

INFORMATION YOU PROVIDE US:

We collect information directly from you, such as when you sign up for an
account or use our offerings, register a product or service, sign up for our
newsletter or for one of our events, interact with one of our events, surveys,
activities or with social media, visit our premises, or otherwise contact us.
The types of information we may collect from you include:

 * Identifiers, such as your name, telephone number, physical and/or email
   addresses, IP address, account username, and account password.
 * Professional information, such as your occupation, industry, professional
   licenses, work experience and employment history, and other qualifications.
 * Commercial information, such as details about your subscription plans, the
   offerings that you have purchased, used and/or expressed interest in, and
   events you have attended.
 * Financial account information, such as payment information you provide when
   making a purchase of or through an offering (a third party processes these
   transfers on our behalf as described below).
 * Education information, such as your educational background.
 * Protected characteristics, such as your date of birth (where applicable).
 * Visual, audio, and electronic information, such as your picture or signature;
   records of our interactions, such as correspondence, details of complaints
   and their resolutions, service records; your preferences, including your
   preferred tools, experience, language, and the frequency at which you wish to
   receive marketing communications.

When you make purchases through our websites, we use payment processors (Digital
River, BlueSnap, PayPal, Stripe, Adyen) and do not store credit card or other
financial information (other than confirmation that payment in a certain amount
has been made). We collect contact and account information from you that we pass
through to the payment processor to facilitate the transaction. For more
information you can contact our providers as set forth in their privacy notices.

INFORMATION WE OBTAIN OR GENERATE:

We automatically collect or generate certain personal information about you
based on your interactions with us, such as when your use our offerings, and we
may associate that information with your account. The information we collect
includes:

 * Identifiers, such as unique user identifiers, unique device identifiers, IP
   addresses, cookie identifiers, information about product licenses, and
   usernames.
 * Internet or other electronic network activity information, such as the
   website domain visited; which activities and offerings are used, how, and for
   how long; posts, discussions, and other types of engagement with us,
   including on our blogs, discussion forums, or chat rooms; the use of any
   hyperlinks or downloadable content available through the offerings.
 * Geolocation information
 * Electronic information, such as information about operating systems, device
   types, information about browsers, information relating to automatic updates
   and technical errors, information about your use of our offerings, including
   your preferred tools and experiences, and your engagement with our
   activities.
 * Commercial information, such as records about interest in our offerings or
   completed purchases.
 * Identifying characteristics such as facial templates and eye movement.
 * Inferences drawn from any of the personal and offering usage information
   available to us.

We also use cookies (small text files stored by your web browser when you use
websites) and related technologies, such as pixels and beacons (collectively
“Cookies”), to collect and store information when you use our applications. We
use Autodesk Analytics programs and tools that incorporate third-party analytics
tools, such as Google Analytics, to help us understand how, when and why you use
our applications. To learn more, see our Cookie Statement.

Except as described in our Privacy Statement and our Cookie Statement, whether
we collect data through the use of Cookies is up to you. You can change your
mind at any time by going into your Settings within the application or by
clicking a link in the footer of our websites. The relevant link may be titled
“Cookie preferences," “Privacy settings,” or something similar.

Cookie choices are generally application-, browser-, and device-specific, so you
may need to refresh your choices if you visit a different application, use a new
browser or device, or clear your browser’s cookies.

Social Networking Data: We may include content, pixels, tags, buttons, or other
tools that link to another company’s services and/or platform(s) (“Plugins”). If
you use one of our offerings that contains Plugins, information can be
transferred directly from your device to a third-party provider of services
and/or platforms. We may not control the data collected by Plugins. If you are
logged in to a social network, the social network may be able to link your use
of our offering to their services and/or platform.

For example, if you interact with a Plugin by clicking on "Like," "Follow," or
"Share," or by writing a comment, this information may automatically appear in
your profile on the relevant social network service or platform. Even if you are
not logged in, the Plugins may send your IP address to social network services
and/or platforms. Please note this when using our offerings.

When you connect to a social networking service or platform on a device that is
also used by others, these other users may be able to see information that is
stored or displayed in connection with your profile on the social networking
service page.

INFORMATION WE COLLECT FROM OTHER PARTIES:

We receive and process information from our affiliates and from third-party
sources, such as employers, business partners, business contact databases,
enrichment services, channel partners (e.g. resellers), marketing service
providers, third-party data aggregators, and social networking services and
platforms (e.g., LinkedIn and Facebook). We also receive information from
publicly available sources and licensors. The categories of personal information
we collect from these sources include:

 * Identifiers, such as names, phone numbers, and email addresses.
 * Professional information, such as occupations, industries, professional
   licenses, work experience and employment histories, and other qualifications.
 * Education information, such as your educational background.
 * Commercial information, such as events you have attended or activities you
   have participated in.
 * Inferences, such as regarding usage information and your preferences,
   behaviors, and other attributes.

In accordance with applicable law, we may combine your personal data with
information we collect from other parties to help keep our databases current and
accurate, and to provide you with more relevant content, experiences,
applications, and other offerings.


HOW DOES AUTODESK USE THE INFORMATION IT COLLECTS ABOUT YOU?

We use your personal data mindfully, and in useful ways, including:

 * To validate your identity as necessary to perform our contract with you.
 * To deliver services, products, and other offerings, including information
   such as personalized insights and recommendations, as necessary to perform
   our contract with you.
 * To send you important information, such as about your account or purchases,
   within the scope of our contract with you.
 * To send you information you requested to the extent necessary to perform our
   contract with you or, when not necessary to perform a contract, in
   furtherance of our legitimate interest, for example in responding to customer
   inquiries.
 * To maintain and improve the security of, and to troubleshoot any issues
   relating to, our offerings as necessary to perform our contract with you or,
   when not necessary to perform a contract, in furtherance of our legitimate
   interest in protecting our business.
 * To anonymize, aggregate, or de-identify your personal data so it can no
   longer identify you in furtherance of our legitimate interest in conducting
   research and analysis.
 * To develop and improve our current and future offerings and your experience,
   including through the use of automated systems that analyze data using
   machine learning and other analytic techniques, in furtherance of our
   legitimate interests or, where needed, with consent.
 * To understand the ways our offerings are used and who is using them in
   furtherance of our legitimate interest in improving our offerings and the
   overall user experience or, where needed, with consent.
 * To analyze information about how you interact or may interact with us or our
   offerings in furtherance of our legitimate interest in improving our
   offerings and your experience with us or, where needed, with consent.
 * To make strategic decisions concerning our business operations, including
   reporting on the performance of our business, in furtherance of our
   legitimate interest in making those decisions or, where needed, with consent.
 * To send you learning content, tutorials, suggestions, newsletters, surveys,
   or other information, including information that may be relevant to your
   interests or preferences, in furtherance of our legitimate interest in
   improving your customer experience or, where needed, with consent.
 * To send you promotional offers, advertising, or other marketing content in
   furtherance of our legitimate interest to engage in direct marketing or,
   where needed, with consent.

 * To detect, prevent, or otherwise address non-valid use such as through fraud
   and software piracy (e.g., to confirm that software is genuine and properly
   licensed) and to protect you, Autodesk, and/or third parties in furtherance
   of our legitimate interests. For example, learn more about how Autodesk
   detects and combats non-valid software here.

 * To enforce, and review compliance with, the legal terms that govern our
   offerings in furtherance of our legitimate interest in ensuring adherence to
   the relevant terms.
 * To comply with our legal obligations under applicable laws.
 * To protect the rights, safety, and property of Autodesk, you, or any third
   party in furtherance of our legitimate interest in protecting us, our users,
   and third parties.
 * For other purposes for which we obtain your consent.
 * As further described in our offerings, such as in a supplemental notice, or
   in our About Boxes (available via Settings in your application).

Where we rely on your consent to process personal data, you may withdraw your
consent at any time by contacting us at the contact details below or as
otherwise indicated to you in writing.

Where we rely on our legitimate interests to process your personal information,
we balance your rights against ours so that our interest is not overridden by
the interests you have to protect your information.

You may also have the right to object to that processing on the basis of
circumstances specific to you. For more information, see “What Rights and
Choices Do You Have?” below.

When we process personal data about you to comply with legal requirements or to
perform our obligations under a contract with you or with our customer through
whom you use our offerings, failure to provide such data may prevent or delay
our fulfillment of these obligations.


HOW DOES AUTODESK DISCLOSE YOUR PERSONAL DATA?

We disclose the categories of information described above to the following
categories of persons:

 * Our service providers, including vendors, consultants, and other service
   providers who perform services or functions on our behalf, for business
   purposes. For example, our service providers include companies who support us
   with marketing, sales, consulting, communications, software maintenance and
   support, analytics, social media, market research, auditing for valid use,
   license compliance, security, user verification, localization, and payment
   processing. Our service providers process your information subject to
   contractual terms that restrict their ability to use your information.
 * Our business partners, such as integration partners, channel partners (e.g.,
   resellers), event sponsors, partners, and attendees, Ad Partners, and
   Autodesk’s App Store publishers, with whom you interact to facilitate your
   relationship with Autodesk and those business partners for any of the
   purposes described in our or those business partners’ privacy statements.

 * Our affiliates, for any of the purposes and uses of information described in
   this Privacy Statement, including providing you with integrated offerings
   (including administering purchases, services, and payments across our
   integrated offerings) in furtherance of our legitimate interests. You can
   find a list of Autodesk entities here.

 * Social networking services and platforms to connect with or share information
   publicly, with service providers, or with your contacts on such services or
   platforms.
 * Persons to whom we are required by law to provide information, such as
   pursuant to a subpoena or a court order.
 * Law enforcement, legal counsel, or other reasonably necessary parties when we
   have a good faith belief that the disclosure is necessary to prevent or
   respond to fraud or software piracy, defend ourselves against attacks, or
   protect the rights, property, and safety of Autodesk, our customers, and the
   public.
 * Persons involved in the consideration, negotiation, completion of a business
   transaction, including the sale, merger, consolidation, acquisition, change
   in control, transfer of substantial assets, bankruptcy, or reorganization,
   and any subsequent integration.

We may also disclose your personal information to other parties when we have
your consent to do so or when you direct us to, for any purposes requested or
permitted by you.

We may share aggregate, anonymous, or de-identified demographic, statistical,
and other information regarding use of our offerings with third parties for
marketing, analytics, planning, and other purposes. Such information will not
specifically identify any particular user.


HOW DOES AUTODESK PROTECT YOUR DATA?

We maintain a combination of reasonable and appropriate physical,
administrative, and technological controls to protect your data from
unauthorized access or malicious actions. For more information about our
security practices, please visit the Trust Center.

We take reasonable steps to limit the access employees, contractors, and agents
of Autodesk have to your personal data to those who need to know this data to
perform their assigned functions.


WHAT RIGHTS AND CHOICES DO YOU HAVE?

You have the right to access, update, delete, receive a copy of, or restrict our
use of your personal data. When we process personal data based on your consent,
you have the right to withdraw consent any time.

Please log-in to your account to manage your personal data and content using our
applications. You can also delete your personal data and close your account. We
may retain certain data about you for legal and internal business purposes, such
as fraud prevention, in accordance with applicable laws.

To request a copy of the personal data in your account, please submit this form.
Consistent with applicable law, we may ask for proof of your identity before
fulfilling your request, and we may ask for additional forms of verification
depending on the nature of the personal information requested.

Certain jurisdictions grant individuals additional rights with respect to their
personal data. Depending on where you live or applicable law, you may also have
the right to:

 * Object to our processing of your personal data
 * Have us block or anonymize your personal data, as appropriate
 * Receive a copy of your personal data to transfer it to a third party
 * Opt-out of certain direct marketing communications
 * Opt-out of certain disclosures of your personal information to third parties
 * Not be denied a good or service for exercising your rights, though you may be
   provided a different level of service or charged a different rate or price
   consistent with applicable law
 * Lodge a complaint with the relevant data protection authority in the
   jurisdiction in which you are located

These rights may be limited in some circumstances by local law. For example,
even if you ask us to delete your personal information, we may need to retain it
to complete transactions you have requested, to comply with our legal
obligations, or for other limited business purposes as required or permitted by
law. To exercise applicable rights, please contact us.

Where we process personal data on behalf of our customers, we may refer the
request to the relevant customer and cooperate with their handling of the
request, subject to any special contractual arrangement with that customer.

California residents, please read the “Your California Privacy Rights” section
for additional disclosures and information regarding your rights under
California law.

Individuals in Brazil, please read the LGPD FAQs for additional information
regarding the LGPD and your rights under the law.


WHAT ARE AUTODESK’S STORAGE AND DATA RETENTION PRACTICES?

We store your personal data and content on our servers and the servers of our
service providers. Because we and our service providers maintain servers in
global locations, your personal data may be transferred across national borders
and stored on the servers outside of your country or region.

We will retain your personal data for as long as necessary to provide you with
the offerings that you are using or have requested, for the establishment,
exercise or defense of legal claims, and as needed to comply with our legal
obligations. Data may persist in copies made for backup and business continuity
purposes for additional time.


DOES AUTODESK TRANSFER YOUR PERSONAL DATA ACROSS NATIONAL BORDERS?

Because we are a global company, we transfer personal data across national
borders to other countries, in compliance with the laws that apply to that data.
Where required by law, we have put in place measures (such as standard
contractual clauses) to adequately protect personal data that we transfer across
borders. If you wish to obtain a copy of the safeguards that we use to protect
personal data transferred across borders, please contact us using the
information in the “How to contact us” section below.

Autodesk has certified to the EU-U.S. Privacy Shield Framework and the
Swiss-U.S. Privacy Shield Framework (“Privacy Shield”) as set forth by the U.S.
Department of Commerce regarding the collection, use, and retention of personal
data transferred from the EEA, the United Kingdom and/or Switzerland to the
United States in reliance on Privacy Shield. Autodesk has certified to the
Department of Commerce that it adheres to the Privacy Shield Principles with
respect to such information. If there is any conflict between the terms in this
Privacy Statement and the Privacy Shield Principles, the Privacy Shield
Principles shall govern with respect to personal data transferred in reliance on
Privacy Shield. To learn more about the Privacy Shield program, and to view our
certification, please visit https://www.privacyshield.gov/ and read our Privacy
Shield Notice.

Due to the invalidation of Privacy Shield, Autodesk no longer relies on Privacy
Shield to transfer personal data from the EEA, the United Kingdom, or
Switzerland to the United States. We will continue to apply the safeguards
afforded by Privacy Shield to personal data that we have transferred to the
United States in reliance on Privacy Shield.


WHAT ARE AUTODESK’S MARKETING AND ADVERTISING PRACTICES?

We use analytics tools and also work with one or more advertising networks (our
“Ad Partners”) that use Cookies or other technologies to collect information
about application visitors, to serve ads, and to help us track results of
advertising and marketing campaigns. Through these means, we and/or our Ad
Partners may be able to collect information from application visitors, including
websites visited, how, when and why applications are used, marketing
preferences, IP addresses, device IDs, and information about browsers. This
information is used to display personalized advertising in websites and other
applications, to calculate and control the number of unique and repeat views of
a given ad, to deliver ads that relate to a visitor’s interests, and to measure
the effectiveness of ad campaigns. We process your personal data for the above
activities in furtherance of our legitimate interests or, where required, with
your consent.

You can opt out of the use of your information by Ad Partners for online
behavioral advertising by using the Digital Advertising Alliance’s Your
AdChoices tool. The Your AdChoices tool may not work if your browser does not
accept third-party Cookies, and if you delete Cookies, use a different browser,
or use a different computer, you will need to use the tool again to renew your
opt out.

As described above, you can change your Cookie preferences. Cookie choices are
generally application-, browser-, and device-specific, so you may need to
refresh your choices if you visit a different application, use a new browser or
device, or clear your browser’s cookies.

Autodesk currently does not respond to “do not track” signals.


HOW DOES AUTODESK PROTECT CHILDREN AND STUDENT DATA?

At Autodesk, we care deeply about children’s privacy and protecting their data.

Most of our applications are made for the general public and are designed for
adult users. We refer to these applications as “general interest applications.”
We do not knowingly collect personal data from children in connection with
general interest applications. Certain applications are appropriate for and are
intended for use by children. We refer to these applications as “Children’s
applications.”

Our Children’s Privacy Statement applies to personal data collected from certain
child and student users of Autodesk offerings, including Children's
applications. If there is a conflict between our Children’s Privacy Statement
and our Privacy Statement, the Children’s Privacy Statement sets the standard
for how we process children’s personal data. For more information, please refer
to our Children’s Privacy Statement.


IS THE PERSONAL DATA YOU GIVE US EVER DISPLAYED PUBLICLY?

As always, we urge you to be mindful when deciding to disclose personal data,
including on our offerings. Our offerings may allow you to post content,
including comments and “likes,” that can be visible to the public.

In some cases, you can limit who can view or access the information and content
you post. In other cases, the information and content might be available to
registered members of the offering, or even to the general public. Your name,
username, profile image, or email address (particularly if this is your
username) may be posted along with any message or other content you post through
some of our offerings.

If you are posting information you do not want to be disclosed publicly, make
sure you are using an offering that allows you to control who sees information
you have posted.


WILL THIS PRIVACY STATEMENT CHANGE?

We may change this Privacy Statement to reflect changes in the law, our data
handling practices, or the features of our business. The updated Privacy
Statement will be available at our Trust Center here. We will show the date the
Privacy Statement was last updated to help you know when we change it. If we
make material changes to our Privacy Statement, we will endeavor to provide you
with notice before such changes take effect, such as through prominent notice on
our website or services or by email.


HOW TO CONTACT US?

If you want to contact us, please use the following contact information. When
you do so, please tell us the name of the offering about which you are
contacting us:

By email at: privacy.questions@autodesk.com

By postal mail to:

> Privacy Questions
> Autodesk, Inc.
> The Landmark @ One Market
> Suite 500
> San Francisco, CA 94105
> U.S.A.

Data protection officer: To contact our data protection officer, please use the
following contact information: DPO@autodesk.com.


WHO CAN I CONTACT WITH QUESTIONS OR CONCERNS?

We are committed to working with you to obtain a fair resolution of any
complaint or concern about privacy. If, however, you believe that we have not
been able to assist with your complaint or concern, you have a right to lodge a
complaint with the data protection authority of the United States of America
and/or with a competent European supervisory authority or your local equivalent.


YOUR CALIFORNIA PRIVACY RIGHTS

California law treats certain disclosures of personal information with third
parties in exchange for something of value as “sales,” even when no money
changes hand. Autodesk does not exchange your personal information for money.
However, some of the technologies we use to provide our offerings involve
transfers of personal information that may be considered “sale” under California
law. You have the right to opt-out of these transfers by submitting this form or
by emailing us at privacy.questions@autodesk.com.

We described several types of rights in “What Rights and Choices Do You Have?”
above. If you reside in California, you have rights to access the specific
pieces of your information, the right to know details about our processing of
your information, the right to request deletion of your personal information,
and the right to not be denied goods or services for exercising these rights.
You can exercise those rights by emailing us at privacy.questions@autodesk.com.
To request a copy of the personal information in your account you can also
submit this form. To request deletion of your personal information, you can also
submit this form.

We may need to verify your identity before completing your CCPA rights request.
How we verify your identity depends on whether you hold an account with
Autodesk:

 * Individuals with Autodesk accounts can verify their identity by logging into
   their account.
 * Individuals without Autodesk accounts (non-accountholders) will need to
   provide information establishing their identity to the degree of certainty
   required by law. We may ask non-accountholders to provide information such as
   name, e-mail addresses, and information relating to their use of the Autodesk
   websites or other offerings.

Persons authorized to submit requests on behalf of a consumer (“agents”) can
submit a request by email to privacy.questions@autodesk.com. We may notify the
consumer and require the consumer to independently verify their identity before
fulfilling the authorized agent’s request. For additional information, please
see our CCPA FAQs.

We will retain certain information relating to your CCPA request to demonstrate
compliance with the CCPA and to improve our consumer request process.

The following table provides a description of the personal information that we
have disclosed for our business purposes, the personal information that we have
sold, and the categories of third parties that received the personal
information.

Category of Personal Information

Categories of Third Parties to which we Disclosed that Personal Information for
business purposes

Categories of Third Parties to which we “Sold” that Personal Information

Identifiers

Service Providers Affiliates

Social networking services and platforms and Ad Partners

Commercial Information

Service Providers Affiliates

Social networking services and Ad Partners

Financial Account Information

Service Providers Affiliates

None

Education Information

Service Providers Affiliates

None

Protected Characteristics

Service Providers Affiliates

None

Visual, Audio, and Electronic Information

Service Providers Affiliates

Social networking services and platforms and Ad Partners

Internet or other Electronic Network Activity Information

Service Providers Affiliates

Social networking services and platforms and Ad Partners

Geolocation information

Service Providers Affiliates

Social networking services and platforms and Ad Partners

Inferences

Service Providers Affiliates

Social networking services and platforms and Ad Partners

Social Networking Data

Service Providers Affiliates

Social networking services and platforms and Ad Partners

English

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Bahasa Indonesia

Italiano

Português

Português brasileiro

Nederlands

Čeština

Polski

Magyar

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