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VictorOps is now Splunk On-Call!
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 1. Home
 2. Getting Started
 3. How to Contact Splunk On-Call Support

Search For Search


CONTENTS

 1. IMPORTANT - How to Contact Splunk On-Call Support
 2. FAQ
    1. How do I create an account for the Splunk Support Portal?
    2. I created a Splunk Support Portal but I do not have an option to open a
       case
    3. I already have a Splunk Support Portal login and have the entitlements to
       open cases with Splunk Support. Will these entitlements carry over to
       Splunk On-Call support cases?
    4. I already have a Splunk Support Portal login but I do not have
       entitlements, do I need entitlements to open a case with Splunk On-Call
       support?
    5. I have a Splunk Core/Cloud login, is the Splunk Support Portal the same
       login information?
    6. I have a Splunk Core/Cloud login that utilizes SSO, does the Splunk
       Support Portal use SSO?


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HOW TO CONTACT SPLUNK ON-CALL SUPPORT


IMPORTANT – HOW TO CONTACT SPLUNK ON-CALL SUPPORT

There are three different ways to contact Splunk On-Call (formerly VictorOps)
Support:

 1. Live Chat: If you are logged into your Splunk On-Call instance, you have the
    ability to Live Chat with the Splunk On-Call Support team via our in-product
    chat feature. This is the fastest, easiest way to reach Splunk On-Call
    Support. A Live Chat with a Technical Support Engineer will also open an
    On-Call Support case. 
 2. Splunk Support Portal: If you have the correct permissions (an
    “entitlement”) you may open a Splunk On-Call support case in the Splunk
    Support Portal: https://login.splunk.com/ This path requires that you log
    into the Splunk Support Portal, which is a different login than the Splunk
    On-Call product login. If this is the first time you’ve accessed the portal,
    please follow the directions outlined below.
 3. Call Center: If you don’t have access to your On-Call instance or the
    Support Portal, please call our hotline to be routed to On-Call Support.
    This path will require you to specify that your question is for the Splunk
    On-Call product.


HOW TO CREATE A SPLUNK SUPPORT PORTAL LOGIN:  When accessing the Splunk Support
Portal for the first time, you will need to create a new Splunk login. It’s an
easy process, and you can take that action now:

 1. Visit the Splunk Support Portal 
 2. Select “sign up”
 3. Fill out the form on the far right under “Create Your Splunk Account”


CREATING A SUPPORT CASE IN THE SUPPORT PORTAL:  You must log in to the Splunk
Support Portal to create a Splunk On-Call Support Case.


FAQ

 1. HOW DO I CREATE AN ACCOUNT FOR THE SPLUNK SUPPORT PORTAL?
    
    1. To create a Splunk Support Portal account, visit the “Create Account”
       link on the log-in page. Fill out the form in the far right corner and
       make sure to sign up with your company email.

 2. I CREATED A SPLUNK SUPPORT PORTAL BUT I DO NOT HAVE AN OPTION TO OPEN A CASE
    
    1. If you do not have an option to open a case in the support portal, please
       reach out via Live Chat in the Splunk On-Call portal. If you don’t have
       access to your On-Call instance, please call our hotline to be routed to
       On-Call Support.

 3. I ALREADY HAVE A SPLUNK SUPPORT PORTAL LOGIN AND HAVE THE ENTITLEMENTS TO
    OPEN CASES WITH SPLUNK SUPPORT. WILL THESE ENTITLEMENTS CARRY OVER TO SPLUNK
    ON-CALL SUPPORT CASES?
    
    1. Splunk On-Call support will not require entitlements to open a support
       case with Splunk On-Call support. However, access to open a ticket via
       the Support Portal does need to be granted in order to see the option to
       open a ticket with Splunk On-Call support.
    2. If you do not automatically see the option to open a support ticket with
       Splunk On-Call support within the Support Portal, please reach out via
       live chat in the Splunk On-Call platform. Please use the same email to
       live chat that you used to log into the Support Portal.

 4. I ALREADY HAVE A SPLUNK SUPPORT PORTAL LOGIN BUT I DO NOT HAVE ENTITLEMENTS,
    DO I NEED ENTITLEMENTS TO OPEN A CASE WITH SPLUNK ON-CALL SUPPORT?
    
    1. Splunk On-Call support will not require entitlements to open a support
       case with Splunk On-Call support. However, access to open a ticket does
       need to be granted in order to see the option to open a ticket with
       Splunk On-Call support.
    2. If you do not automatically see the option to open a support ticket with
       Splunk On-Call support within the Support Portal, please reach out live
       chat. Please use the same email to live chat that you used to log into
       the Support Portal.

 5. I HAVE A SPLUNK CORE/CLOUD LOGIN, IS THE SPLUNK SUPPORT PORTAL THE SAME
    LOGIN INFORMATION?
    
    1. No. The Splunk product logins are different than the Splunk Support
       Portal logins.

 6. I HAVE A SPLUNK CORE/CLOUD LOGIN THAT UTILIZES SSO, DOES THE SPLUNK SUPPORT
    PORTAL USE SSO?
    
    1. No. The Splunk product logins are different than the Splunk Support
       Portal logins. The Splunk Support Portal does not utilize SSO login.

Updated on June 22, 2022



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