seller.kompass.mom Open in urlscan Pro
2606:4700:3032::6815:3959  Malicious Activity! Public Scan

Form analysis
2 forms found in the DOM

GET https://seller.kompass.mom/search

<form action="https://seller.kompass.mom/search" method="GET" class="stop-propagation">
  <div class="d-flex position-relative align-items-center">
    <div class="d-lg-none" data-toggle="class-toggle" data-target=".front-header-search">
      <button class="btn px-2" type="button"><i class="la la-2x la-long-arrow-left"></i></button>
    </div>
    <div class="input-group">
      <input type="text" class="border-0 border-lg form-control" id="search" name="keyword" placeholder="I am shopping for..." autocomplete="off">
      <div class="input-group-append d-none d-lg-block">
        <button class="btn btn-primary" type="submit">
          <i class="la la-search la-flip-horizontal fs-18"></i>
        </button>
      </div>
    </div>
  </div>
</form>

POST https://seller.kompass.mom/subscribers

<form class="form-inline" method="POST" action="https://seller.kompass.mom/subscribers">
  <input type="hidden" name="_token" value="7vdBoSu1jErBx48HzU59s4xG62Z2Ku8oewVyaad4">
  <div class="form-group mb-0">
    <input type="email" class="form-control" placeholder="Your Email Address" name="email" required="">
  </div>
  <button type="submit" class="btn btn-primary"> Subscribe </button>
</form>

Text Content

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 * U.S. Dollar $
   * U.S. Dollar ($)

 * Help line link

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REFUNDS AND RETURN POLICY

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 * "Return Policy"

Refunds and Return Policy

1.Application for Returns/Refunds

Subject to the terms and conditions in this Refunds and Return Policy and the
Terms of Service, Buyer may apply for return of the purchased items (“Item”)
and/or refund prior to the expiry of the Kompass Guarantee Period as stated in
the Terms of Service.

Kompass Guarantee is a service provided by Kompass, on User’s request, to assist
Users in dealing with certain conflicts which may arise during the course of a
transaction. Users may communicate with each other privately to resolve their
differences or approach their relevant local authorities to assist them in
overcoming any dispute prior, during or after using Kompass Guarantee.

2. Application for the Return of an Item

Buyer may only apply for the refund and/or return of the Item in the following
circumstances:

● The Item has not been received by Buyer;

● The Item was defective and/or damaged on delivery;

● Seller has delivered an Item that does not match the agreed specification
(e.g. wrong size, colour, etc.) to Buyer;

● The Item delivered to Buyer is materially different from the description
provided by Seller in the listing of the Item; or

● By way of private agreement with Seller and Seller must send his/her
confirmation to Kompass confirming such agreement.

Buyer’s application must be submitted via the Kompass mobile app.

ten (10) calendar days after the return request is raised. 

In the event where Buyer has commenced legal action against Seller, Buyer may
provide the formal notification from the appropriate authority to Kompass to
request Kompass to continue to hold the purchase monies until a formal
determination is available. Kompass will, at its sole and absolute discretion,
determine whether it is necessary to continue to hold such purchase monies.

3. Rights of Preferred Sellers

If you are a Preferred Seller, you should have received a separate written
notification from Kompass informing you of your selection to participate in the
Kompass Preferred Seller Program.  If you decide not to participate in the
Kompass Preferred Seller Program at any time, please inform Kompass in writing;
otherwise, you will be deemed to have elected to continue your participation in
the Kompass Preferred Seller Program and consented to the terms and conditions
set out in this Refunds and Return Policy.  Kompass may, at any time and at its
sole discretion, suspend or remove any Preferred Seller from the Kompass
Preferred Seller Program. 

Kompass’s determination to approve a refund or return of an Item pursuant to
Section 2 above is binding on the relevant Preferred Seller.  Preferred Sellers
agree to comply and do all such things as necessary to give effect to a Buyer’s
request for a refund or return approved by Kompass.

For any refund or return request approved by Kompass, Kompass will notify the
Preferred Seller by email (“Email Notification”) and organize the delivery of
the relevant returned Item to the address provided by the relevant Preferred
Seller to Kompass in writing for the completion of the refund and return
process, so long as such address is in the country in which the relevant Item
was listed for sale on the Site (a “Local Address”).  If Preferred Seller fails
to provide a Local Address for return of the returned Item or otherwise fails to
accept delivery of the returned Item within a reasonable period of time (as
determined by Kompass), Kompass reserves the right to dispose of such Item in
any manner it sees fit and Preferred Seller shall be deemed to have forfeited
all rights to such Item.  Preferred Seller must notify Kompass within seven (7)
days of receiving the Email Notification (“Notification Period”) if Preferred
Seller does not receive the returned Item.  Failure to notify Kompass within the
Notification Period shall be conclusive evidence of, and result in the Preferred
Seller having accepted that, the delivery of the Item has occurred, and
Preferred Seller agrees not to make any claims or raise any disputes regarding
any such Item.

Notwithstanding the above, Kompass may determine at its sole and absolute
discretion that an Item approved for refund or return shall not be returned to
Preferred Seller, and Preferred Seller shall be deemed to have forfeited all
rights to such Item. 

For any refund or return rejected by Kompass where the relevant Item was
received by Kompass, Kompass will organize the delivery of such Item to the
relevant Buyer’s address pursuant to Section 2 above.   

Where Kompass approves any refund or return request, Preferred Seller may appeal
such decision by contacting Kompass and providing evidence in support of such
appeal.  If Kompass upholds Preferred Seller’s appeal, it will disburse all or
part of the purchase monies to Preferred Seller.  Preferred Seller acknowledges
and agrees that Kompass’s decision is final, conclusive and binding, and
covenants and agrees that it will not bring suit or otherwise assert any claim
against Kompass or its affiliates in relation to such decision.

4. Rights of Ordinary Sellers

For the purpose of this Refund and Return Policy, Ordinary Sellers are Sellers
that are not Mall Sellers or Preferred Sellers. 

When Kompass receives an application from Buyer for the return of the Item
and/or refund, Kompass will notify Seller in writing. Seller may respond to
Buyer’s application according to the steps provided by Kompass in the written
notification. Seller must respond within the time-frame stipulated in the
written notification (the “Stipulated Period”). Should Kompass not hear from
Seller within the Stipulated Period, Kompass will assume that Seller has no
response to Buyer’s application and will proceed to assess Buyer’s application
without further notice to Seller. Kompass will review each Seller’s response on
a case-by-case basis and, in its sole discretion, determine whether Buyer’s
application may be successful against the circumstances stated by Seller.

5. Condition of Returning Item

To enjoy a hassle-free experience when returning the Item, Buyer should ensure
that the Item, including any complimentary items such as accessories that come
with the Item, must be returned to Seller in the condition received by Buyer on
delivery. We will recommend Buyer to take a photo of the Item upon receipt.

6. Liability of Product Forward Shipping Fee and Return Shipping Fee

●  In the scenario of an unforeseen error from the seller's end (i.e - damaged,
faulty or wrong product delivered to the buyer), the seller will bear buyer's
forward shipping fee and return shipping fee.

●  In the scenario of the buyer's change of mind, buyer shall get seller's
consent prior to the return request and buyer will bear the return shipping fee.

●  In the scenario where both seller-buyer disputing the party liable for the
forward shipping fee and return shipping fee, Kompass at its sole discretion
will determine the party liable for the forward shipping fee and return shipping
fee.

For the avoidance of doubt, should the seller be liable for the buyer's forward
shipping fee and return shipping fee in any of the above scenarios, the seller
shall be liable for the buyer’s forward shipping fee even if the buyer used a
Free Shipping Voucher for the delivery of the product.

7.  Refunds

Buyer will only be refunded after Kompass has received the confirmation from
Seller that Seller has received the returned Item. In the event where Kompass
does not hear from Seller within a specified time, Kompass will be at liberty to
refund the applicable sum to Buyer without further notice to Seller. For more
information on Seller’s response time limits, please click this link. The refund
will be made to Buyer’s credit/debit card or designated bank account, whichever
is applicable.

8.Communication Between Buyer and Seller

Kompass encourages Users to communicate with each other in the event where
problem arises in a transaction. As Kompass is a platform for Users to conduct
trading, Buyer should contact Seller directly for any issue relating to the Item
purchased.

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