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Submission: On December 05 via api from RU — Scanned from CH
Submission: On December 05 via api from RU — Scanned from CH
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Your Recap on Docusign Discover 2024
13 days ago
* Home
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ESIGNATURE
Have Docusign eSignature questions? Find answers here!
* 5,094 Topics
* 15,532 Replies
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5094 Topics
Recently Active
Most Replies Most views Newest First
H
Houseoframos12Newcomer
asked in eSignature
verify forged Document
I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?
0
8317
A
2 months ago
A
Allyn1010Newcomer
asked in eSignature
No Access Email Due to 'Corrected' Documents
Has anyone had a recipient get a notification that says they no longer have
access because the sender corrected one or more of the documents? I was the
sender and I downloaded the completed forms but never edited or even touched the
actual information in those documents. The recipient received a message saying:
“[SENDER] has corrected individual document A, B, C, and/or D. As a result, you
no longer have access.” Thoughts? Thanks!
0
615
C
5 hours ago
A
Alyshia.BennettNewcomer
asked in eSignature
File Number
Is there a way to add the file number the disbursement for the envelope will be
charged to so it will show on reports?
0
287
C
5 hours ago
G
grid.onlineNewcomer
asked in eSignature
Payments problem
Hey there! I've been trying to pay repeatedly for my docusign plan for two weeks
now. Unfortunately, I can't process the payment, but my bank couldn't tell me
where the problem is. It is said that the payment is with the supplier's payment
gateway. I'm trying to get somewhere through docusign support, but it's
completely useless... I need to write to someone, the bot is of no use to me.
Does anyone know what to do please?Tomas
0
422
C
5 hours ago
R
ReinaGNewcomer
asked in eSignature
Extra Envelopes
My question is if I purchase extra envelopes, how long do I have to use them? Do
the newly purchased unused envelopes expire when my plan renews, or is a
separate time frame in which I have to use them based on the date of purchase?
My plan renews next month, so I don’t want unused envelopes that won’t carry
over past the automatic renewal date. I can make due with the amount I have left
until my renewal if need be.
0
174
C
5 hours ago
K
kimbproctor1Newcomer
asked in eSignature
Conditional routing not transferring from Sandbox to production
I created a template and powerform in sandbox. The powerform was tested and
works well. When I downloaded the template and uploaded to production and
created a powerform, the conditional routing is removed. Shouldn’t this work in
production? I have the same groups in TEST and PROD
0
84
C
5 hours ago
C
cemwalshNewcomer
asked in eSignature
I have IAM for CX - Full User account and want to know how many brands I can add
I use webforms to create finance applications for our customers. Some of the
vendors we work with want to use our application but with their own brand. I am
wondering how many brands I can add to my account? So far I have added 3 brands
but want to know when I will reach the limit?
0
20
C
6 hours ago
B
Benjamin SchaeferNewcomer
asked in eSignature
Sign of using PDF scanned document
Hi there, I have a rather unusual question. I sent a document to a customer for
signature an recieved a scanned PDF document with a handwritten signature
besides my digital signature coming from docusign. Is it possible to upload this
to the envelope, or do I definitely have to ask the customer to use the digital
signing process. Best Regards Ben
0
132
N
6 hours ago
T
taylor.v.jonesNewcomer
asked in eSignature
Laserpro to Docusign issues
When exporting documents from Lasepro to Docusign, Docusign gets the correct
documents and the correct signing order. All that. But we’re experiencing an
issue within the envelope once it’s in Docusign. For this example, Laserpro has
a Lender Editor as the first recipient. When the LE goes into the envelope they
have select “Manage”. In there they can edit documents or recipients. However,
they do not have an option to Send Later, only an option to “Correct” which
sends the envelope even if it's not ready yet. Additionally, if the LE needs to
go back in after and correct something, they do not have an option to “Correct”
like they normally would. It’s sent out and that’s that. Docusign support has
been helpful, but referred me to Laserpro/Finastra, who then referred me back to
Docusign. Has anyone else had an issue like this or found a solution? Thanks!
0
20
T
9 hours ago
S
shiaputNewcomer
asked in eSignature
Sign up with valid phone number, but it keeps saying that the number is invalid
to a very active number
3
1739
T
9 hours ago
M
MrVoidNewcomer
asked in eSignature
Template editor breaks when switching documents
Edit: This has been tested on both Firefox and Google Chrome with the exact same
results. I also rebooted my PC completed to rule out many other issues. Ive been
using the new template editor since it launched and I never had any glitches.
But now, one of my templates seems completely broken. I have a template with
multiple documents within it. I can edit the first document with no issues, but
now when I switch to the second document, the page completely breaks. 1) First,
my cursor jumps to the top of the page and is locked there. I an unable to type
anything on the page or delete/format text. 2) Clicking on paragraphs does
nothing, but if I double click on them, it highlights the whole thing and the
rulebuilder icon shows up. Even if I click the rulebuilder icon and hit cancel,
it still doesn’t go away. 3) If I try to click back to the first page, I get a
choppy grey overlay over everything (but no pop up menu). And at that point, the
page is completely frozen and unresponsive. Here a
0
70
M
11 hours ago
K
Kelly.AmottNewcomer
asked in eSignature
Importing from Excel into DocuSign
I received a request\question from a user - “We are working on a project where
we spend weeks and weeks copying information from Excel to DocuSign. We were
hoping there is a better way”. I have a meeting with them to discuss the
particulars but want to get ahead of the question. Is there a better way?
0
100
K
11 hours ago
K
KarenONewcomer
asked in eSignature
Why is there not a text field in the properties of my Read Only field?
I have a document in an envelope which I want 2 people to sign and I need to
include their name and job title in the document. The first person is in my
organisation so I know their name and job title so that can be text in the
original document. I think I know the person in the other organisation, but to
cater for when I need to resend to a different person, I’ve used the Name field
which uses the name from the recipient details. For the job title, I’ve tried to
use Title from the standard fields and set it to Read Only expecting to get a
box to enter text (as seen in support ) but I only have the options shown in the
screenshot. Is this functionality dependent on the plan I have?
0
122
K
11 hours ago
S
Samuel HaighNewcomer
asked in eSignature
Privacy Policy
We are wanting to add a privacy policy to the end of all envelopes we send for
our company we have received some from other firms that have this but after
searching the support section i wasn't able too find anything. Is anyone able to
point me in the right direction? Thanks
0
406
S
11 hours ago
O
OferNewcomer
asked in eSignature
Combine files to one PDF in the completion email
I’m sending DocuSign through Salesforce with 2 files. On the Salesforce
opportunity the files save as one PDF, but in the completion email it’s received
as two files. I want to combine the files to one PDF in the completion email
too. It is possible?Thanks!!!
0
1572
A
11 hours ago
S
SunnyJoharNewcomer
asked in eSignature
Entering in Phone number not working
I was asked to sign a document by someone and one of the questions is asking for
my phone number. I don’t understand what format they want me to enter the phone
number in. I have tried entering it in normally and with dashes. The sample
format they gave me was #, # # #. ##. which makes no sense.
1
9673
T
11 hours ago
M
Mike BeveridgeNew Voice
asked in eSignature
Attaching Completed documents as .PDF's...
Hey Community! Wondering if anyone can help ?! My organisation is considering
attaching .PDF’s to our ‘Completion’ emails...so they would be made available to
our recipients in a more convenient method. I have found a DocuSign article
which states “For the completed PDF to be included with the completed email
notification, the size cannot exceed 5MB. If the completed documents are larger
than 5MB, the email provides a link to the documents on the Docusign
system.”...BUT when we have tested, a document over 5mb was not attached
(expected & as per the text above) - But a doc UNDER 5mb was also not attached?
We were hoping the doc under 5mb would be attached as a .pdf. Has anyone
encountered this issue or had experience operating the Completion email
attaching the docs as .PDF’s Please? Tks in advance.
0
173
N
12 hours ago
S
SethIzenNewcomer
asked in eSignature
Unable to access ANY support for Purchase
I am unable to access ANY support from DocuSign. The phone system refers to the
online system but when I go to the online system, I never receive an option to
request a callback or submit a ticket. This is outrageous - who can I speak with
to get support around a purchase/billing issue?
0
50
S
12 hours ago
B
BenWeidNewcomer
asked in eSignature
Docusign Signature
Hello everyone i hope you are all well :-), we want to use Docusign in our
company for a few people (boss, authorized representative, etc.). Now I have
created a Personal-Abo Account for our boss and everything is working so far.
The only thing that's annoying is the following fact: when our boss signs
something, it says "signed by:" in the upper part of the frame. When we receive
an envelope or document from a colleague at our company in the UK, the
colleague's signature at the top of the frame reads "Docusigned by:". Or is this
irrelevant? Our boss is a person who wants everything to be as precise as
possible and the question arises as to why this is displayed for him like this?
How can I set this up for my bosses Personal-Abo Account? Or does our boss need
a different license than the personal subscription? Next higher level or
something? If someone can give us a meaningful answer, that would be great!
Thank you in advance. Ben
0
111
C
12 hours ago
T
TeichNewcomer
asked in eSignature
Delete option
Is there a way to disable the Delete option for document(s) that has been sent
out?
0
20
T
12 hours ago
C
CsongorNewcomer
asked in eSignature
I cannot see some "Action Requied" and "Waiting for others" documents
I am new to DocuSign and I am a bit confused. On the Home screen, I can see: - 2
Action Required- 2 Waiting for Others- 1 Completed If I click the first one, I
can see only 1 document, not 2.If I click the second one, I can see 0 documents,
not 2.If I click the third one, I can see it properly. That is, I can see only 3
out of 5. Where are the rest?
0
50
C
14 hours ago
T
TriciaNewcomer
asked in eSignature
duplicate e-mails
We use DocuSign for time and attendance slips. We have noticed that a time slip
will be signed by the associate, manager, and HR, but we continue to receive
duplicate copies of the slip. The manager reports similar duplicate e-mails. I
recently received an e-mail from a time slip that had been completed in August.
Is there a way to prevent this?
0
865
B
14 hours ago
H
HstarrNewcomer
asked in eSignature
Template matching not working anymore
Hello, We are finding that template matching isn’t working all the time for some
templates. The template matching worked at one point so I’m not sure why it
isn’t working out of the blue.
0
205
N
14 hours ago
A
Ann MichanicouNewcomer
asked in eSignature
Can Sender Complete an Envelope that was Printed and Wet Signed
One of our users sent a document to a provider for signature. Instead of
completing the documents electronically, they downloaded and wet signed the
document, then gave the physical copy back to the sender. Is there a way for the
Sender to upload those documents to the envelope to complete it out? Or does it
have to be the recipient that has to do the upload? Sender didn’t want to void
it out but he doesn’t want it sitting open as incomplete either. Your help is
appreciated! Thanks, Ann
0
81
N
14 hours ago
G
gameVerbandNewcomer
asked in eSignature
How can i add custom text field from a CSV File
Hi guys, I've been trying to import custom text fields from a csv file, into an
envelope for the past week, I just can't figure out how. I've looked through
most of the posts regarding the same topic. We are trying to send a contract for
130 individual people with individual details, it works fine with the pre-made
fields such as "name" or "email". From what I've seen, I need to specify a text
field and rename the data label, but it's not working for me. When I import my
csv file, everything seems fine, for example, my custom field with "Location" is
shown in the import summary with 0 errors. My CSV Header looks like this: Thanks
in advance!Alex
0
71
G
16 hours ago
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