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Product
Zammad at a glance
How it works
Zammad 6.0
Major Release
Use Cases
Product / Service Support
How Zammad helps Support teams
Support for wholesale and retail
Boost your retail business
Zammad for the IT service desk
Tech support made easy
Feature Decks
Helpdesk
The only Support tool you need
Productivity
Features for efficiency
Integration
Use your favorite tools in Zammad
View all Features
Customers
Customer Stories
Everything about our customers
Summary for
Zammad for Entrepreneurs
Zammad for Support Agents
Zammad for IT Managers
Customer Stories
Amnesty International
Adina Hotels
Lörrach Trade School
Pricing
Blog
Company
About us
Who we are and how we work
Spirit
What drives us
Jobs 4
Press
Contact
Privacy Policy
Services
Professional Services
Individual workshops
Professional Training
Admin and agent training
Free Webinars
Short sessions
Demo Start free trial!


Copyright © 2024 Zammad

Data Privacy T&C


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Get started in minutes,
be a winner for years


GREAT CUSTOMER SERVICE
STARTS WITH A POWERFUL
HELPDESK SOFTWARE

Is it one of those days? Sticky notes all over and the phone won’t stop ringing?
Zammad is the helpdesk software of the future and helps you find structure in
the chaos. Connect all your communication channels, easily grant user rights,
and receive helpful reporting. Have everything under control – and your
customers under your spell. Discover the Zammad ticketing system now!

Start your free trial


Your fast and knowledgeable helpdesk


THE KIND OF SUPPORT
YOU WANT TO EXPERIENCE

Problem? Solved! Zammad helps your team to find the right answers. After all,
great customer service makes all the difference: two thirds of all customers
have changed providers because of poor support. But your customers are not among
them!

Helpdesk
Productivity
Integration
 * Historization of Changes
 * Individual fields
 * Immediate Changes
 * Individual Lists & Overviews
 * Smart Chat
 * Multilingualism
 * Branding
 * Dashboard
 * Customer Interface
 * VIP
 * Out of office / replacement
 * Editor
 * SLA / Escalations
 * Mentions / Watch
 * Archive Import
 * Mobile View

 * Knowledge Base
 * Multiple Tasks
 * Autosave
 * Text modules
 * Permanent Marking
 * Full-text Search
 * Customer information page
 * Templates
 * Time Accounting
 * Tags
 * Bundle or split tickets
 * Parent / Child Relationship
 * Organization Information Page
 * Assigning User to Organization
 * CSV Import of Users and Organizations
 * Editing conflict warning
 * Groups
 * Responsive Design
 * Core Workflows
 * Duplicate Detection

 * REST API
 * LDAP integration
 * Security
 * SSO
 * S/MIME
 * External Authentication
 * Zammad Migrator
 * Sipgate Integration
 * Placetel Integration
 * CTI Integration
 * Checkmk Integration
 * Monit Integration
 * Nagios Integration
 * i-doit Integration
 * icinga Integration
 * Clearbit Integration
 * Exchange Integration
 * Telegram Integration
 * Facebook Integration
 * iCal Integration
 * Twitter Integration
 * SMS
 * Webhooks
 * Grafana Integration
 * Kibana Integration
 * GitHub Integration
 * GitLab Integration
 * Microsoft 365
 * Slack Integration
 * Microsoft Teams Integration
 * PGP
 * Two-Factor Authentication
 * Skyvia Connector

View all features
Zammad means together


GET INSPIRED BY OUR SUCCESS STORIES

Together we write success stories. Since its launch in 2016, hundreds of
companies have already opted for Zammad's ticket system - and no one has
regretted it!

> There are three words that describe Zammad perfectly: intuitive, quick, and
> easy. The switch has definitely paid off: Zammad offers us more possibilities
> than we originally expected!
> 
> Stephan Heffner, Spokesperson of the Internet Commission, Amnesty
> International

> This is the only Customer Support team I like calling. At Zammad, you always
> have a knowledgeable employee on the phone who is friendly and competent and
> acts quickly. This is really personal and makes an enormous difference!
> 
> René Gerasch, Head of Customer Support, Gansel Rechtsanwälte

> Zammad is intuitive, clean, and provides great structure. This allows us to
> focus on what is most important: the customer.
> 
> Laura Gamez Morales, Head of Customer Service, myposter

> Our IT helpdesk has been working with Zammad for a long time. Now, Zammad is
> also helping other organizational units of the administration to advance the
> digitization of internal processes and, for example, to digitally process and
> document requests/orders to janitors, building management, personnel
> management, or even time recording.
> 
> Gerhard Wingender, Office for IT, Neuwied Municipality





View all Customer Stories

Use Cases for a helpdesk software


WHO IS
ZAMMAD FOR?

Would Zammad make sense for my company? How can I put this software to use?
Easy: Zammad has plenty of wide-ranging features, offering something for
everyone!


PRODUCT / SERVICE SUPPORT

 * Reliable information and support
 * Long-term, growing customer relationships
 * Own fields for specific key figures

Learn more



SUPPORT FOR WHOLESALE AND RETAIL

 * Multi-channel communication
 * Connection to existing ERP systems
 * Product-specific overviews

Learn more



ZAMMAD FOR THE IT SERVICE DESK

 * Self-service and instructions
 * Working with support levels
 * Automation through LDAP/Exchange

Learn more
News on Open Data,
New Work, and Helpdesk


ALWAYS UP TO DATE WITH THE ZAMMAD BLOG

What is so great about the Open Source concept? How does a helpdesk work and
what are the benefits? What is the idea of New Work all about? Head to the
Zammad Blog to find out all of this - and more!

Zammad & Skyvia


MAXIMIZE CUSTOMER SUPPORT THROUGH DATA INTEGRATION

In our fast-paced, hyper-connected world, the bar for customer service is
constantly being raised. Customers want their support issues resolved quickly
and efficiently, regardless of the channel they choose to communicate through.
Meeting these expectations poses a challenge for many businesses. That's where
the power of data integration shines. In this article, we'll explore how
combining the capabilities of Zammad and Skyvia can significantly enhance the
customer experience.
March 4, 2024 • Customer Service

Read Blog Article

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PRODUCT

Zammad at a glance Advisories Releases 10 Reasons for Zammad


USE CASES

Product / Service Support Support for wholesale and retail Zammad for the IT
service desk
Documentation
FAQ
Glossary


FEATURE DECKS

Helpdesk Productivity Integration Reporting


CUSTOMERS

Customer Stories


COMPARING ZAMMAD

Zammad as an Alternative to OTRS 7 Zammad as an Alternative to OTRS Community
Edition Zammad as an Alternative to Zendesk Zammad as an Alternative to
Freshdesk Zammad as an Alternative to Kayako Zammad as an Alternative to Jira
Zammad as an Alternative to Atlassian Switch from OTRS to Zammad Switch from
Zendesk to Zammad Switch from Freshdesk to Zammad Switch from a Mailbox to
Zammad


COMPANY

About us Open Source Spirit Jobs Contact Press Imprint


Copyright © 2024 Zammad

Data Privacy T&C

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