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Knowledge Base
Knowledge Base


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ZEROSPAM IS NOW PART OF THE HORNETSECURITY GROUP



ZEROSPAM JOINED THE HORNETSECURITY GROUP IN MARCH 2021.

AS A RESULT, ZEROSPAM CUSTOMERS HAVE GAINED POWERFUL NEW CYBERSECURITY FEATURES,
HELPING THEM TO BETTER PROTECT THEIR BUSINESSES, ALL WHILE KEEPING THE LOCAL
INFRASTRUCTURE AND EXPERTISE THEY’VE COME TO LOVE.

LEARN MORE HERE.


BENEFIT FROM ENHANCED EMAIL SECURITY WITH HORNETSECURITY

Using Hornetsecurity solutions, you will benefit from enhanced spam and malware
protection. As the highest-rated Email Security provider on Spiceworks with 250+
five-star reviews, Hornetsecurity is tried and tested and is now available to
you.


IF YOU ARE A ZEROSPAM PARTNER:

Immediately benefit from an expanded range of available services, including
archiving, automated email continuity, powerful Advanced Threat Protection, and
the most comprehensive cloud security solution for Microsoft 365: 365 Total
Protection. Contact your account manager today for more details.


IF YOU ARE A ZEROSPAM CUSTOMER:

More protection for less work: that’s what’s on offer with Hornetsecurity.
Outbound filtering is included with all email security services, so don’t forget
to activate it. Users all have access to their own allow and deny lists, saving
you the trouble of managing their requests. With Hornetsecurity, we protect your
time as well as your emails.








KEY HORNETSECURITY ADVANTAGES YOU’LL ENJOY:

 * One integrated platform – Centrally manage all features with ease via a
   robust, German-engineered platform with local support, without having to rely
   on any third parties.
 * Deep Microsoft Office 365 integration with 365 Total Protection packages.
 * More powerful Outlook Add-In – manage your quarantine and filtering
   preferences, all without leaving Outlook
   Safe, automated individual
 * Safe, automated individual quarantines for all users makes for less hassle
   for IT admins
 * 90 days of quarantine and logging – deep records you can easily find what
   you’re looking for
 * And oh so much more!


WITH HORNETSECURITY, YOU’RE IN SAFE HANDS.


YOUR ACCOUNT MANAGERS ARE HERE TO HELP:


DAVID POELLHUBER

Managing Director Zerospam and Executive VP Hornetsecurity Canada

☎ +1 (514) 917-7528

✉ Email


OSCAR FARRERA

Channel Manager

☎ +1 (514) 400-9350

✉ Email


BERNARDO REYES

Channel Manager

☎ +1 (514) 553-6243

✉ Email

Contact Hornetsecurity Directly
Check out our Technical FAQ by clicking here!


FREQUENTLY ASKED QUESTIONS


How can I log into the Control Panel?


You can access the Control Panel at the following URL:
https://cp.hornetsecurity.com/

You can use your previous Zerospam Portal admin account as your Control Panel
user name. For the first login, you will need to reset your password. To reset
your password , enter and confirm your email address. Once done, you should see
the password field. Right below that, you will find the option to reset your
password. Our Technical Documentation provides additional information on how to
reset your password.

How "live" is Email Live Tracking?


The database updates automatically within 30 seconds of being checked by our
filter system. You will be able to check for any new emails almost in real time.

Can users release emails from the quarantine themselves?


Per default, a user can release emails classified as “Infomail” and “Spam” from
the quarantine report. Apart from this, a user can access the Control Panel and
release these emails via Email Live Tracking. An Administrator has more options
available and can release all quarantined emails out of the Control Panel for
all users. The administrator can also grand additional permissions to the users.

How will someone know that an email has been quarantined?


That depends on your individual settings. The system allows the setup of a spam
report informing users that an email has been quarantined. You can set how often
this information is sent via the Control Panel. Every active user set up within
the Control Panel can also access Email Live Tracking, allowing them to access
their quarantined emails.

For how long will the emails be quarantined?


Hornetsecurity provides you with a 3-month quarantine for all email categories,
with the exception of ‘Rejected’ emails, as those are declined during the SMTP
dialogue and therefore never were accepted by our mail servers.

Can you enable Advanced Threat Protection for a specific recipient?


Advanced Threat Protection is a service enabled for all domains and therefore
applies to all users.

Can the Quarantine Report be customized by a Partner, to show their own support
information?


Yes, it can! This is highly recommended. You can do this by accessing the
white-labeling section of the Control Panel. Check the manual for an explanation
on how to customize available information.

What will happen to my current contract/prices?


Your current contract and prices will remain the same. Should you have questions
regarding your individual contract, please contact our sales department.

Do you offer a free trial for some or all services?


Yes, all services can be tested for 30 days, free of charge. To start a trial,
simply enable the service from within the Control Panel. You will see a pop-up,
warning you that enabling that service will result in additional charges that
will take effect after 30 days. To end the trial, simply disable the service.
For any questions regarding the trial period, please contact our sales
department.

Do you provide spear phishing functionality?


Improved SPF, DKIM and DMARC functionalities are being included in this upgrade
free of charge, providing you with a greater level of protection. Spear Phishing
is part of our new ATP product, which also includes full identity infringement
protection with our Targeted Fraud Forensics Filters, Virus Sandbox environment
protection, and URL re-writing protection. We will give you a special welcome
deal for the whole ATP service; for more information, please click here.

Do I need to add the Hornetsecurity IP range to my firewall?


Not initially. The same 3 Canadian data centers that were used by Zerospam will
be the only data centers used for all Zerospam organizations upgraded to
Hornetsecurity. However, once the migration is complete, every new customer
(direct or through a Partner) will need to authorize the full Hornetsecurity IP
range in their firewall. This will also eventually be required for all
customers. The complete IP range to be authorized can be found here.


ALL IN ONE SOURCE – HORNETSECURITY OFFERS COMPREHENSIVE PROTECTION FOR YOU, AS A
CUSTOMER OR PARTNER



365 TOTAL PROTECTION SUITE

Cloud Security for Office 365

 * 365 Total Protection Business
 * 365 Total Protection Enterprise
 * 365 Total Encryption

Read more

EMAIL SECURITY & COMPLIANCE

Maximum protection for your email traffic

 * Spam & Malware Protection
 * Advanced Threat Protection
 * Email Encryption

Read more

EMAIL PRODUCTIVITY

Enhance and optimize your Email Management System

 * Email Archiving
 * Signature & Disclaimer
 * Continuity Service

Read more

1. THE MOST COMPLETE SECURITY SOLUTION FOR MICROSOFT 365

365 TOTAL PROTECTION BUSINESS


Advanced Microsoft 365 security

 * Email Security
 * Spam & Malware Protection
 * Email Encryption
 * Email Signatures & Disclaimers

365 TOTAL PROTECTION ENTERPRISE


Premium next-level Microsoft 365 security

 * 365 Total Protection Business Features +
 * Advanced Threat Protection
 * Email Archiving
 * Email Continuity

365 TOTAL PROTECTION ENTERPRISE BACKUP

Complete Email Security and Backup for Microsoft 365

 * 365 Total Protection Enterprise +
 * Backup & Recovery of Mailboxes & Teams
 * Backup & Recovery of OneDrive & SharePoint
 * Backup & Recovery of Endpoints



2. CLOUD-BASED SECURITY + COMPLIANCE FOR OTHER EMAIL SERVERS

SPAM FILTERING

EMAIL SECURITY

ADVANCED THREAT PROTECTION

EMAIL ENCRYPTION

CONTINUITY SERVICE

EMAIL ARCHIVING

SIGNATURES & DISCLAIMERS



3. HOSTED MAILBOX WITH FULL SECURITY

4. WEBSECURITY

5. BACKUP & RECOVERY OF VIRTUAL MACHINES IN WMWARE & HYPER-V

Read more


HORNETSECURITY, THE CLOUD SECURITY PIONEER

About UsThe IT Security MarketMarket Presence

Hornetsecurity is a leading email cloud security and backup provider, which
secures companies and organizations of all sizes across the world. Its
award-winning product portfolio covers all important areas of email security,
including spam and virus filtering, protection against phishing and ransomware,
legally compliant archiving and encryption — as well as email, endpoint and
virtual machine backup, replication, and recovery. Its flagship product (Total
Protection Enterprise) is the most extensive cloud security solution for
Microsoft 365 on the market.

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