www.microsoft.com
Open in
urlscan Pro
2600:1408:c400:1693::356e
Public Scan
Submitted URL: https://t.infomail.microsoft.com/r/?id=h810be5b7,76ca831b,76ca97c2&e=b2NpZD0&s=zBDh9uEGRsCkwfP4ODLoGOXSgv4Ao8981O7GJNi6iWk
Effective URL: https://www.microsoft.com/en-ca/microsoft-365/p/microsoft-365-family/cfq7ttc0k5dm?activetab=pivot:overviewtab&rtc=1&ocid=c...
Submission: On September 29 via api from BE — Scanned from CA
Effective URL: https://www.microsoft.com/en-ca/microsoft-365/p/microsoft-365-family/cfq7ttc0k5dm?activetab=pivot:overviewtab&rtc=1&ocid=c...
Submission: On September 29 via api from BE — Scanned from CA
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<p>Stay informed about special deals, the latest products, events and more from Microsoft Store.</p>
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YOU ARE SHOPPING MICROSOFT STORE IN: {0}
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Maximize everyone’s potential with Microsoft 365 Family
Get digital security, secure cloud storage, and innovative apps for you and your
family to access across devices—all in one plan.
Buy and download
Microsoft 365 Family (Yearly Billing) will be added to cart for your review.
MICROSOFT 365 FAMILY
Microsoft Corporation
* For PC, Mac, iPhone, iPad, and Android phones and tablets
* Up to 6 TB of cloud storage (1 TB per person)
* For one to six people
Microsoft 365 Family includes up to 6 TB of cloud storage (1 TB per person),
advanced security features, and innovative apps for you and your family, all in
one plan.
* For one to six people to share
* Each person can use on up to 5 devices simultaneously
* Works on PC, Mac, iPhone, iPad, and Android phones and tablets
* Up to 6 TB of secure cloud storage (1 TB per person)
* Word, Excel, PowerPoint, and OneNote with offline access and premium features
* Microsoft Defender advanced security for your personal data and devices
* Outlook ad-free secure email
* Microsoft Editor advanced spelling, grammar, and writing assistance
* Clipchamp video editor with premium filters and effects
* Expanded content library of high-quality photos, icons, fonts, videos, and
audio
* Contact support via chat or email to get help when you need it
App availability varies by device/language. Features vary by platform.
CAD $109.00/year
Buy and download
Or
Buy now CAD $11.00/month
Try it free for one month
Subscription automatically renews. Cancel anytime to stop future
charges.Footnote1
MICROSOFT 365 FAMILY
CAD $109.00/year
Buy and download cfq7ttc0k5dm 007R
Overview Requirements FAQ
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KEY BENEFITS
Get online protection, secure cloud storage, and innovative apps designed to fit
your needs all in one plan.
FOR UP TO SIX PEOPLE
WORKS ACROSS MULTIPLE DEVICES
6 TB OF CLOUD STORAGE (1 TB PER PERSON)
FOR WINDOWS, MACOS, IOS, AND ANDROID
PREMIUM VALUE INCLUDED
* Word
WORD
Elevate your writing, create beautiful documents, and collaborate with
others—anytime, anywhere.
* Excel
EXCEL
Simplify complex data and create easy-to-read spreadsheets.
* PowerPoint
POWERPOINT
Easily create polished presentations that stand out.
* Microsoft Defender
MICROSOFT DEFENDER
Stay safer online with one easy-to-use app.
* OneDrive
ONEDRIVE
Safeguard your photos and files.
* Outlook
OUTLOOK
Easily manage the details of your day in one app.
* Editor
EDITOR
Elevate your writing with real-time, intelligent assistance.
* Clipchamp
CLIPCHAMP
Make great videos fast with Clipchamp and Microsoft 365.
* OneNote
ONENOTE
Keep your thoughts, content, and lists handy.
Don’t see the application you need?
Explore all options
MICROSOFT 365 HIGHLIGHTS
Slide 1 of 3. Safeguard your peace of mind
Skip Features of Microsoft 365 Family section
"Previous slide"
1.
2.
3.
"Next slide"
SAFEGUARD YOUR PEACE OF MIND
Easily protect what’s most important with Microsoft 365. Stay safer online and
keep your data, and devices secure while you and your family surf the web with
Microsoft Defender. Documents, photos, and videos saved in OneDrive are
accessible on any device. Seamlessly manage your various email accounts,
calendars, and contacts in Outlook and get automatic attachment scanning and
link checkingFootnote2 so potential email threats are found before you click.
POLISH YOUR IDEAS
Elevate your content with smart suggestions in Microsoft 365. Built-in features
offer recommendations that can help you and your family create, polish, and
perfect with ease. Create great looking documents in just a few clicks. Smart
formatting, font, and style suggestions help to make your document almost as
unique as you are—effortlessly. Whether on paper or out loud, learn to express
yourself clearly and confidently with built-in tools that help you fine-tune
your writing and speaking skills.
OPTIMIZE YOUR DEVICES
Make mundane tasks easier with Microsoft 365. Seamless storage makes it easy to
save what you want, access it anywhere, and easily share with anyone. From phone
to laptop and desktop to tablet, Microsoft 365 works across the devices you and
your family use every day. Designed to meet your needs, built-in accessibility
features help you achieve your goals in whatever way works best for you.
End of Features of Microsoft 365 Family section
SUMMARY OF BENEFITS
RECOMMENDED FOR FAMILIES OR SMALL GROUPS
Share all the benefits of Microsoft 365 with up to five other people. Sharing
means that each person has the flexibility to use their own apps and cloud
storage on multiple PCs, Macs, iPhones, iPads, and Android phones and tablets.
(iOS and Android require separate app download.)
UP TO 6 TB OF CLOUD STORAGE (1 TB PER PERSON)
Each person you share the subscription with gets 1 TB (1,000 GB) of secure
storage for their files, photos, videos, emails, and more. And everyone can
easily manage their storage anytime, on any device.
PERSONAL DATA AND DEVICE PROTECTION
Each person can easily manage their digital security and stay ahead of online
threats with Microsoft Defender advanced protection for their favourite devices.
SECURE PHOTO AND FILE STORAGE
Each person can securely save their photos and files in their own personal
OneDrive with built-in file recovery. Access files across devices. (OneDrive
files can be recovered for up to 30 days after malicious attacks, file
corruption, or accidental deletions and edits.)
POWERFUL PRODUCTIVITY APPS
Word, Excel, PowerPoint, and OneNote are included for each person to collaborate
in real time and work offline. Get design, writing, and speaking suggestions in
each app. Plus, access an extended collection of royalty-free creative content,
including templates, stock photos, icons, and fonts.
AD-FREE SECURE EMAIL
Every person can use Outlook to manage multiple email accounts, calendars, to-do
lists, and contacts, and get built-in security tools that keep their information
protected. (The security features apply to @outlook.com, @hotmail.com,
@live.com, or @msn.com email addresses.)
ADVANCED SPELLING, GRAMMAR, AND WRITING ASSISTANCE
Write with confidence across documents, email, and the web with features that
help strengthen your and your family’s spelling, grammar, and style with
Microsoft Editor.
VIDEO EDITOR WITH PREMIUM FILTERS AND EFFECTS
Create and edit beautiful videos with ease using Clipchamp’s robust tools,
intuitive controls, templates, and an extensive stock library. (Templates are
only available in English.)
APPLICATIONS ARE ALWAYS UP TO DATE
With a Microsoft 365 Family subscription, every person gets innovative new
features and updates as soon as they are released, so everyone is always working
with the latest and the greatest.
MICROSOFT SUPPORT
We’ve got your back with Microsoft 365 and Windows 11 technical support readily
available through chat or by phone to assist whenever you and your family need
help.
PUBLISHER (PC ONLY)
Create everything from simple greeting cards and labels to professional
newsletters and posters.
ACCESS (PC ONLY)
Easily create and manage databases for projects, large or small.
ALL-DAY MICROSOFT TEAMS VIDEO CALLING
Every person can join group calls and talk for up to 30 hours with up to 300
people with Microsoft Teams.
60 MINUTES OF SKYPE CALLS
Keep in touch with friends and family on their mobile phones or landlines with
60 minutes of Skype calling per month. (60 monthly minutes. Skype account
required. Excludes special, premium, and non-geographic numbers. Calls to phones
are for select countries only. Skype minutes available in select countries and
require activation. Exclusions apply. See microsoft365.com/info)
TOP QUESTIONS
Expand all | Collapse all
* WHAT’S THE DIFFERENCE BETWEEN OFFICE 2021 (ONE-TIME PURCHASE) AND MICROSOFT
365 (SUBSCRIPTION)?
Office 2021 is sold as a one-time purchase, which means you pay a single,
up-front cost to get Office apps for one computer. One-time purchases are
available for both PCs and Macs. However, there are no upgrade options, which
means if you plan to upgrade to the next major release, you'll have to buy it
at full price.
Microsoft 365 is a subscription that includes the most collaborative,
up-to-date features in one seamless, integrated experience. Microsoft 365
includes the robust Office desktop apps that you’re familiar with, like Word,
PowerPoint, and Excel. You also get extra online storage and cloud-connected
features that let you collaborate on files in real time. With a subscription,
you'll always have the latest features, fixes, and security updates along
with ongoing tech support at no extra cost. You can choose to pay for your
subscription on a monthly or yearly basis, and the Microsoft 365 Family plan
lets you share your subscription with your family for up to 6 people, and use
your apps on multiple PCs, Macs, tablets, and phones.
* HOW DO I KNOW IF MY PC OR MAC CAN RUN MICROSOFT 365?
Microsoft 365 is compatible with PC, Mac, Android, and iOS. See system
requirements for compatible versions of your devices, and for other feature
requirements.
* WILL MICROSOFT 365 BE IDENTICAL ON A PC AND ON A MAC?
No. Microsoft 365 applications are tailored for each platform and each
operating system. The applications available for Mac users and the specific
features included may be different from those available for PC users. With
Microsoft 365, you can be flexible. With your account, you are not limited to
exclusively Mac or exclusively PC, so you can transition across devices.
* DO I KEEP CONTROL OF MY DOCUMENTS WITH A MICROSOFT 365 SUBSCRIPTION?
Yes. Documents that you have created belong fully to you. You can choose to
store them online on OneDrive or locally on your PC or Mac.
* IS INTERNET ACCESS REQUIRED FOR MICROSOFT 365?
Internet access is required to install and activate all the latest releases
of apps and services included in all Microsoft 365 subscription plans. If you
are an existing subscriber, you do not need to reinstall or purchase another
subscription.
For Microsoft 365 plans, internet access is also needed to manage your
subscription account, for example to install Office apps on other PCs or to
change billing options. Internet access is also required to access documents
stored on OneDrive, unless you install the OneDrive desktop app.
You should also connect to the internet regularly to keep your version of
Microsoft 365 up to date and to benefit from automatic upgrades. If you do
not connect to the internet at least every 31 days, your apps will go into
reduced functionality mode, which means that you can view or print your
documents but cannot edit the documents or create new ones. To reactivate
your apps, simply reconnect to the internet.
You do not need to be connected to the internet to use the Office apps, such
as Word, Excel, and PowerPoint, because the apps are fully installed on your
computer.
* WHAT IS A MICROSOFT ACCOUNT AND WHY DO I NEED IT FOR MICROSOFT 365?
Your Microsoft account is the combination of an email address and password
that you use to sign in to services like OneDrive, Xbox LIVE, and
Outlook.com. If you use any of these services, you already have a Microsoft
account that you can use or you can create a new account. Learn more about a
Microsoft account.
As part of signing up for a trial or purchasing Microsoft 365, you’ll be
prompted to sign in with a Microsoft account. You must be signed in with this
account to install and manage your Microsoft 365 subscription, or to use some
subscription benefits, including OneDrive storage.
* HOW MANY PEOPLE CAN USE A MICROSOFT 365 SUBSCRIPTION?
You can share Microsoft 365 Family with 5 other people in your household, for
a total of 6 users. Microsoft 365 Personal can be used by 1 person.
* HOW DO I SHARE MY SUBSCRIPTION BENEFITS WITH MEMBERS OF MY FAMILY?
If you have an active Microsoft 365 Family subscription, you can share it
with up to 5 members of your household. Each household member you share your
subscription with can install Microsoft 365 on all their devices and sign in
to 5 devices at the same time.
To add someone to your subscription, visit your Microsoft account and follow
the instructions to add a user. Each person you add will receive an email
with the steps they need to follow. Once they have accepted and completed the
steps, their information, including the installs they are using, will appear
on their My Account page. You can stop sharing your subscription with someone
or remove a device they are using on your Microsoft account.
* IF I’M NOT PAYING FOR A SUBSCRIPTION, WHAT DO I GET FOR FREE?
Learn more about using Microsoft 365 apps for free.
* WHAT IS MICROSOFT DEFENDER?
Microsoft Defender is a cross-device security app that helps individuals and
families protect their data and devices, and stay safer online with malware
protection, real-time security notifications, and security tips.
* WHAT IS THE DIFFERENCE BETWEEN MICROSOFT DEFENDER AND WINDOWS SECURITY?
Microsoft Defender also brings valuable device protection to iOS, Android,
Windows, and Mac, with malware protection, web protection, real-time security
notifications, and security tips (Defender does not replace existing malware
protection on iOS and Windows devices).
Windows Security, formerly known as Windows Defender Security Centre, is
built-in security on Windows PCs to protect your device and data. Windows
Security is pre-installed and automatically enabled. Windows Security
includes Microsoft Defender Antivirus software that protects your Windows
device and data against viruses, ransomware, trojans, and other malware
unless non-Microsoft Antivirus software is active.
* WHAT IS CLIPCHAMP?
A free in-browser video editing platform designed to make video creation
accessible for everyone.
WHY SHOP AT MICROSOFT STORE
From instant downloads to expert support, we’re here to help you do more with
best-in-class resources.
Learn more
INSTANT SOFTWARE DOWNLOADS
Install most apps and software, like Microsoft 365, Windows, and Xbox games, via
digital download.
Learn about digital downloads
FREE VIRTUAL WORKSHOPS
Improve your skills across core apps and software with free online classes and
trainings led by Microsoft Store associates.
Find virtual resources and classes
QUESTIONS? WE'VE GOT ANSWERS.
Get one-on-one support any time via chat or phone, or find answers fast with
common FAQs.
Get support
* App availability varies by device/language. Features vary by platform.
* Features and app availability may vary by region.
* [1] You can cancel online by visiting the Microsoft Account site. Sign in
with the Microsoft account that you used to buy your subscription, and then
turn off recurring billing. Then, your subscription will automatically expire
when your remaining subscription time is up. For details, see “How to cancel
your Microsoft subscription” at the Microsoft Support site.
* [2] Features apply to customers who have an @outlook.com, @hotmail.com,
@live.com, or @msn.com account.
* PC
COMPUTER AND PROCESSOR
1.6 gigahertz (GHz) or faster, 2-core
OPERATING SYSTEM
Windows 11, Windows 10
For the best experience, use the latest versions of any operating system
specified above.
MEMORY
4 GB RAM
2 GB RAM (32 bit)
HARD DISK
4 GB of available disk space
DISPLAY
1280 x 768 screen resolution
GRAPHICS
Graphics hardware acceleration requires DirectX 9 or later, with WDDM 2.0 or
higher for Windows 10 (or WDDM 1.3 or higher for Windows 10 Fall Creators
Update)
.NET VERSION
Some features may require .NET 3.5 or 4.6 and higher to also be installed
* MAC
COMPUTER AND PROCESSOR
Intel processor
OPERATING SYSTEM
The 3 most recent versions of macOS
For the best experience, use the latest versions of any operating system
specified above.
MEMORY
4 GB RAM
HARD DISK
10 GB of available disk space. HFS + hard disk format (also known as Mac OS
Extended or APFS)
DISPLAY
1280 x 800 screen resolution
GRAPHICS
No graphics requirement
* ANDROID
COMPUTER AND PROCESSOR
ARM-based or Intel x86 processor
OPERATING SYSTEM
The last 4 major versions of Android
For the best experience, use the latest versions of any operating system
specified above.
MEMORY
1 GB
* IOS
COMPUTER AND PROCESSOR
N/A
OPERATING SYSTEM
The 2 most recent versions of iOS
For the best experience, use the latest versions of any operating system
specified above.
BROWSER
The current version of Microsoft Edge, Internet Explorer, Safari, Chrome, or
Firefox. Get more details about browser requirements.
OTHER
Internet functionality requires an Internet connection. Fees may apply.
A touch-enabled device is required to use any multi-touch functionality. But,
all features and functionality are always available by using a keyboard, mouse,
or other standard or accessible input device.
Product functionality and graphics may vary based on your system configuration.
Some features may require additional or advance hardware or server connectivity.
FREQUENTLY ASKED QUESTIONS
Find answers to commonly asked questions about Microsoft 365.
* Top questions
* Existing Subscribers
* Language availability for Microsoft 365
* Managing your Microsoft 365 subscription
* Renewals, cancellations and billing
TOP QUESTIONS
Expand all | Collapse all
* WHAT’S THE DIFFERENCE BETWEEN OFFICE 2021 (ONE-TIME PURCHASE) AND MICROSOFT
365 (SUBSCRIPTION)?
Office 2021 is sold as a one-time purchase, which means you pay a single,
up-front cost to get Office apps for one computer. One-time purchases are
available for both PCs and Macs. However, there are no upgrade options, which
means if you plan to upgrade to the next major release, you'll have to buy it
at full price.
Microsoft 365 is a subscription that includes the most collaborative,
up-to-date features in one seamless, integrated experience. Microsoft 365
includes the robust Office desktop apps that you’re familiar with, like Word,
PowerPoint, and Excel. You also get extra online storage and cloud-connected
features that let you collaborate on files in real time. With a subscription,
you'll always have the latest features, fixes, and security updates along
with ongoing tech support at no extra cost. You can choose to pay for your
subscription on a monthly or yearly basis, and the Microsoft 365 Family plan
lets you share your subscription with your family for up to 6 people, and use
your apps on multiple PCs, Macs, tablets, and phones.
* HOW DO I KNOW IF MY PC OR MAC CAN RUN MICROSOFT 365?
Microsoft 365 is compatible with PC, Mac, Android, and iOS. See system
requirements for compatible versions of your devices, and for other feature
requirements.
* WILL MICROSOFT 365 BE IDENTICAL ON A PC AND ON A MAC?
No. Microsoft 365 applications are tailored for each platform and each
operating system. The applications available for Mac users and the specific
features included may be different from those available for PC users. With
Microsoft 365, you can be flexible. With your account, you are not limited to
exclusively Mac or exclusively PC, so you can transition across devices.
* DO I KEEP CONTROL OF MY DOCUMENTS WITH A MICROSOFT 365 SUBSCRIPTION?
Yes. Documents that you have created belong fully to you. You can choose to
store them online on OneDrive or locally on your PC or Mac.
* IS INTERNET ACCESS REQUIRED FOR MICROSOFT 365?
Internet access is required to install and activate all the latest releases
of apps and services included in all Microsoft 365 subscription plans. If you
are an existing subscriber, you do not need to reinstall or purchase another
subscription.
For Microsoft 365 plans, internet access is also needed to manage your
subscription account, for example to install Office apps on other PCs or to
change billing options. Internet access is also required to access documents
stored on OneDrive, unless you install the OneDrive desktop app.
You should also connect to the internet regularly to keep your version of
Microsoft 365 up to date and to benefit from automatic upgrades. If you do
not connect to the internet at least every 31 days, your apps will go into
reduced functionality mode, which means that you can view or print your
documents but cannot edit the documents or create new ones. To reactivate
your apps, simply reconnect to the internet.
You do not need to be connected to the internet to use the Office apps, such
as Word, Excel, and PowerPoint, because the apps are fully installed on your
computer.
* WHAT IS A MICROSOFT ACCOUNT AND WHY DO I NEED IT FOR MICROSOFT 365?
Your Microsoft account is the combination of an email address and password
that you use to sign in to services like OneDrive, Xbox LIVE, and
Outlook.com. If you use any of these services, you already have a Microsoft
account that you can use or you can create a new account. Learn more about a
Microsoft account.
As part of signing up for a trial or purchasing Microsoft 365, you’ll be
prompted to sign in with a Microsoft account. You must be signed in with this
account to install and manage your Microsoft 365 subscription, or to use some
subscription benefits, including OneDrive storage.
* HOW MANY PEOPLE CAN USE A MICROSOFT 365 SUBSCRIPTION?
You can share Microsoft 365 Family with 5 other people in your household, for
a total of 6 users. Microsoft 365 Personal can be used by 1 person.
* HOW DO I SHARE MY SUBSCRIPTION BENEFITS WITH MEMBERS OF MY FAMILY?
If you have an active Microsoft 365 Family subscription, you can share it
with up to 5 members of your household. Each household member you share your
subscription with can install Microsoft 365 on all their devices and sign in
to 5 devices at the same time.
To add someone to your subscription, visit your Microsoft account and follow
the instructions to add a user. Each person you add will receive an email
with the steps they need to follow. Once they have accepted and completed the
steps, their information, including the installs they are using, will appear
on their My Account page. You can stop sharing your subscription with someone
or remove a device they are using on your Microsoft account.
* IF I’M NOT PAYING FOR A SUBSCRIPTION, WHAT DO I GET FOR FREE?
Learn more about using Microsoft 365 apps for free.
* WHAT IS MICROSOFT DEFENDER?
Microsoft Defender is a cross-device security app that helps individuals and
families protect their data and devices, and stay safer online with malware
protection, real-time security notifications, and security tips.
* WHAT IS THE DIFFERENCE BETWEEN MICROSOFT DEFENDER AND WINDOWS SECURITY?
Microsoft Defender also brings valuable device protection to iOS, Android,
Windows, and Mac, with malware protection, web protection, real-time security
notifications, and security tips (Defender does not replace existing malware
protection on iOS and Windows devices).
Windows Security, formerly known as Windows Defender Security Centre, is
built-in security on Windows PCs to protect your device and data. Windows
Security is pre-installed and automatically enabled. Windows Security
includes Microsoft Defender Antivirus software that protects your Windows
device and data against viruses, ransomware, trojans, and other malware
unless non-Microsoft Antivirus software is active.
* WHAT IS CLIPCHAMP?
A free in-browser video editing platform designed to make video creation
accessible for everyone.
EXISTING SUBSCRIBERS
Expand all | Collapse all
* I’M AN EXISTING OFFICE 365 SUBSCRIBER. WHAT DOES THIS MEAN FOR ME?
This means that your Office 365 subscription will automatically be renamed to
Microsoft 365. No action is needed from your end.
* WILL I HAVE TO PAY MORE?
No, your subscription cost will not change.
* WHEN WILL THE CHANGE OCCUR?
Changes begin from 21 April 2020.
* WHICH VERSION OF MICROSOFT 365 WILL I RECEIVE?
If you are an Office 365 Personal subscriber, you will be switched to a
Microsoft 365 Personal subscription.
If you are an Office 365 Home subscriber, you will be switched to a Microsoft
365 Family subscription.
If you are an Office 365 Solo subscriber (available only in Japan), you will
be switched to a Microsoft 365 Personal subscription.
* WHERE AND HOW DO I ACCESS MY NEW FEATURES FOR MICROSOFT 365?
You can access new features through your Microsoft account portal. Learn more
about a Microsoft account.
* WHAT DO I NEED TO DO TO START USING MICROSOFT 365?
You do not need to take any additional action to start using Microsoft 365 as
your existing Office 365 subscription will transition automatically to
Microsoft 365.
* WILL I BE ABLE TO OPEN MY OFFICE 365 FILES IN MICROSOFT 365?
Yes, you will be able to open Office 365 files in Microsoft 365.
* I ALREADY BOUGHT A PRE-PAID SUBSCRIPTION FOR OFFICE 365. WHAT HAPPENS NOW?
The subscription will be automatically converted to Microsoft 365 at
redemption. The user will receive a transition message communicating that
Office 365 is now Microsoft 365.
* WHAT IS THE DIFFERENCE BETWEEN OFFICE 365 AND MICROSOFT 365?
Microsoft 365 includes everything you love about Office 365 and more, at the
same price. We’ve added value to the Office 365 subscription to make it
Microsoft 365. With Microsoft 365, you receive additional benefits including
Microsoft Editor, Money in Excel and premium creative content in Office, plus
more to come.
* WHY DID YOU CHANGE THE NAME FROM OFFICE 365 TO MICROSOFT 365?
We changed the name to be more reflective of the range of benefits within the
subscription, which now extend beyond premium Office apps to include more
value.
* DOES THE CHANGE FROM OFFICE 365 TO MICROSOFT 365 AFFECT HOW I SHARE MY
MICROSOFT 365 FAMILY SUBSCRIPTION WITH OTHERS?
You will still have the same users on your new Microsoft 365 Family
subscription – up to 5 other people.
* WHEN I SHARE MY SUBSCRIPTION WITH OTHERS, WILL THEY ALSO BE ABLE TO SEE ONE
ANOTHER’S ONEDRIVE FILES?
The files and folders you store in OneDrive are private. If you’d like, you
can use OneDrive to share photos, Microsoft Office documents, other files and
entire folders with people. You can see who a OneDrive file is shared
with or stop sharing at any time.
LANGUAGE AVAILABILITY FOR MICROSOFT 365
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* FOR WHICH LANGUAGES IS MICROSOFT 365 AVAILABLE?
Microsoft 365 plans are available in most countries/regions. In
countries/regions where Microsoft 365 plans are not available, you can still
buy an Office 2021 suite, a one-time purchase which includes 2021 versions of
the Office apps, but no additional security or storage features. When buying
Microsoft 365, it’s important that you select the country/region in which you
will be billed and in which you’ll use the software. Selecting a different
country/region may cause problems with subscription set-up and renewal.
* CAN I USE MICROSOFT 365 IN LANGUAGES OTHER THAN THE ONE I ORIGINALLY
PURCHASED?
Yes. Microsoft offers simple and cost-effective solutions for multilingual
individuals, families and small businesses. Each time you install Office apps
on an additional PC or Mac, you can choose the language in which to install
them.
MANAGING YOUR MICROSOFT 365 SUBSCRIPTION
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* HOW DO I MANAGE MY MICROSOFT 365 SUBSCRIPTION?
To manage your billing information, install or remove Microsoft 365 or Office
apps from additional PCs or Macs, and manage your installations of Office
apps on other devices at any time, visit Install & Account management.
* WHEN DOES MY SUBSCRIPTION START?
If you purchased a recurring billing subscription, your subscription starts
when you complete your purchase.
Recurring billing subscriptions may be purchased from Microsoft Store, the
iTunes® Store, the Mac App Store and some other retailers. If you purchased a
pre-paid subscription, your subscription starts when you activate your
subscription on Setup.office.com. Pre-paid subscriptions may be purchased
from a retailer or reseller, or a Microsoft support agent.
* HOW MUCH ONEDRIVE STORAGE DO I GET WITH MICROSOFT 365?
OneDrive is an online storage service that you can use to store documents,
notes, photos, music, videos or other types of files. With OneDrive you can
access your files from nearly any device, and you can share them with
others. Sign up for OneDrive. The amount of additional storage that you get
depends on your subscription:
Customers with an active Microsoft 365 Personal subscription receive an
additional 1 TB of OneDrive storage per subscription plus 5 GB of storage for
free.
Customers with an active Microsoft 365 Family subscription receive an
additional 1 TB of OneDrive storage per user, for up to 6 users, plus 5 GB of
storage for one user. Each additional user must have their own Microsoft
account and be added to the Microsoft Account site.
The additional storage is applied to the OneDrive account that is linked to
the Microsoft account used to create the Microsoft 365 subscription. For
Microsoft 365 Family, the storage is tied to the Microsoft accounts of the
household members who have been added to the subscription.
* WHICH MICROSOFT ACCOUNT SHOULD I SIGN IN WITH WHEN USING ONEDRIVE?
To access documents stored on OneDrive, sign into Microsoft 365 with the
Microsoft account that you used to set up Microsoft 365. If you have shared
your Microsoft 365 subscription with other members of your household, they
should sign in with their Microsoft account. Learn more about signing in to
Microsoft 365. You can also sign in to OneDrive directly at OneDrive.com.
* ARE MY DOCUMENTS STORED IN ONEDRIVE ALSO AVAILABLE OFFLINE?
Yes. If you’re using Windows 8.1 or Windows 10, OneDrive is preinstalled. To
access your documents when you’re not connected to the internet, open File
Explorer on your PC and go to the OneDrive folder. When you reconnect,
OneDrive updates the online versions with changes you made offline.
Visit the OneDrive for Windows 8.1 and OneDrive for Windows 10 support pages
for more details.
You can also download and install OneDrive on Windows 7, Windows Vista or on
your Mac. The OneDrive app creates a folder that automatically syncs between
OneDrive and your computer, so you can work on your documents – even when
you’re offline.
* WHY CAN’T I HAVE BOTH A MICROSOFT 365 FAMILY SUBSCRIPTION AND A MICROSOFT 365
PERSONAL SUBSCRIPTION?
Your Microsoft account can have only one active Microsoft 365 consumer
subscription. You can either convert your Microsoft 365 Family subscription
to Microsoft 365 Personal, or you can wait until your current subscription
expires before purchasing your Microsoft 365 Personal subscription.
* ARE THERE OTHER SUPPORT OPTIONS?
For help and how-to content, visit Microsoft Support. For free video-based
training, visit Microsoft 365 Training.
RENEWALS, CANCELLATIONS AND BILLING
Expand all | Collapse all
* WHAT BILLING OPTIONS DO I HAVE FOR MY MICROSOFT 365 SUBSCRIPTION?
Recurring billing is the simplest way to ensure continued service. You can
set up monthly or annual recurring billing by visiting the Microsoft Account
site.
If you have a monthly subscription you can save money by converting it to an
annual subscription at the Microsoft Account site.
* WHAT HAPPENS WHEN MY SUBSCRIPTION ENDS? HOW CAN I CONTINUE TO WORK WITH MY
DOCUMENTS?
As the expiration date approaches, you will receive notifications in the
Office apps and via email, alerting you to the upcoming expiration. If you
choose to let your subscription expire, the Office apps enter read-only mode,
which means that you can view or print documents, but you can’t create new
documents or edit existing documents.
In read-only mode, you can still access and download your files for up to
three months by signing in to OneDrive directly using the Microsoft account
you used to set up Microsoft 365. However, the additional storage that comes
with your subscription is lost, so you must save your files elsewhere or buy
more OneDrive storage if your OneDrive account exceeds the free storage quota
of 5 GB.
Note: If you need to create or edit Office documents, you can use online
versions of Word, Excel, PowerPoint and OneNote for free at Office.com. If
you’re using a Windows 10 device, you may already have the free Office Mobile
apps installed. To learn more, see Office Mobile apps for Windows 10: Getting
started.
* I STOPPED SHARING THE SUBSCRIPTION WITH A FAMILY MEMBER. WHAT HAPPENS TO THE
DOCUMENTS THEY STORED IN ONEDRIVE?
They can still access and download their files by signing in to OneDrive
directly using their Microsoft account. If their OneDrive account exceeds the
free storage quota of 5 GB, they’ll need to save files elsewhere or buy more
OneDrive storage.
* WILL I BE NOTIFIED BEFORE I’M CHARGED?
You will be notified before you’re charged to continue your subscription for
another year if you have an annual subscription. If you are signed up for a
monthly subscription, your payment will be debited each month and you won’t
be notified in advance. You can change your payment method or cancel your
subscription to stop future charges at any time by visiting your Microsoft
account and signing in with the Microsoft account that you used to buy
Microsoft 365.
* HOW DO I CONTINUE MY MICROSOFT 365 SUBSCRIPTION?
You have a few options to continue your subscription. Regardless of the
option you choose, be sure to use the same Microsoft account that you used
when setting up your subscription.
If you have a recurring billing subscription, it will continue until it’s
cancelled. Your billing settings are shown on the Microsoft Account
site after you sign in with the Microsoft account that you used to buy
Microsoft 365.
If recurring billing is not enabled, visit the Microsoft 365 renewal page to
purchase a Microsoft 365 recurring billing subscription. The additional time
will be automatically added to the remaining time on your existing
subscription.
* WILL I KEEP MY REMAINING SUBSCRIPTION TIME IF I PAY EARLY?
Yes. When you pay early to the same Microsoft 365 plan that you already have,
the additional time is added to your existing subscription. For example, if
you have two months left on your current subscription to Microsoft 365 Family
and you pay for a one year subscription (12 months), your subscription will
run for 14 more months.
* HOW DO I CANCEL MY MICROSOFT 365 RECURRING BILLING SUBSCRIPTION?
If you purchased a recurring billing subscription from Microsoft via
Microsoft Store or microsoft365.com, you have two options for cancelling:
You can cancel online by visiting the Microsoft Account site, signing in with
the Microsoft account that you used to buy your subscription, and then
turning off recurring billing. With this approach, your subscription will
automatically expire when your remaining subscription time is up.
To cancel immediately, contact Microsoft support and request an immediate
cancellation.
If you purchased a recurring billing subscription from another retailer, you
may have to cancel your subscription with that retailer. You can confirm this
by visiting the Microsoft Account site.
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