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Submitted URL: https://support.bluebeam.com/articles/transferring-your-bluebeam-license-to-a-new-computer/
Effective URL: https://support.bluebeam.com/articles/revu-transfer-license-to-new-computer/
Submission: On January 20 via manual from IN — Scanned from DE

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Text Content

Transferring a Revu license to a new computer
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KNOWLEDGE BASE

 1. Home
 2. Knowledge Base
 3. Revu 20
 4. Installation - Revu 20
 5. Transferring a Revu license to a new computer

 1. Home
 2. Knowledge Base
 3. Revu for Windows 2017 & Below
 4. Installation - Revu 2017 & Below
 5. Transferring a Revu license to a new computer

 1. Home
 2. Knowledge Base
 3. Revu for Windows 2018
 4. Installation - Revu 2018
 5. Transferring a Revu license to a new computer

 1. Home
 2. Knowledge Base
 3. Revu for Windows 2019
 4. Installation - Revu 2019
 5. Transferring a Revu license to a new computer

 1. Home
 2. Knowledge Base
 3. Revu 20
 4. Licensing - Revu 20
 5. Transferring a Revu license to a new computer

 1. Home
 2. Knowledge Base
 3. Revu for Windows 2017 & Below
 4. Licensing - Revu 2017 & Below
 5. Transferring a Revu license to a new computer

 1. Home
 2. Knowledge Base
 3. Revu for Windows 2018
 4. Licensing - Revu 2018
 5. Transferring a Revu license to a new computer

 1. Home
 2. Knowledge Base
 3. Revu for Windows 2019
 4. Licensing - Revu 2019
 5. Transferring a Revu license to a new computer

 1. Home
 2. Knowledge Base
 3. Revu 20
 4. Transferring a Revu license to a new computer

 1. Home
 2. Knowledge Base
 3. Revu for Windows 2017 & Below
 4. Transferring a Revu license to a new computer

 1. Home
 2. Knowledge Base
 3. Revu for Windows 2018
 4. Transferring a Revu license to a new computer

 1. Home
 2. Knowledge Base
 3. Revu for Windows 2019
 4. Transferring a Revu license to a new computer


TRANSFERRING A REVU LICENSE TO A NEW COMPUTER

 * Created 10 July 2020
 * Author Joel Larin
 * Category Installation - Revu 20, Installation - Revu 2017 & Below,
   Installation - Revu 2018, Installation - Revu 2019, Licensing - Revu 20,
   Licensing - Revu 2017 & Below, Licensing - Revu 2018, Licensing - Revu 2019,
   Revu 20, Revu for Windows 2017 & Below, Revu for Windows 2018, Revu for
   Windows 2019



This article applies to:

 * Revu 20
 * Revu 2019
 * Revu 2018

Jump to other versions:

 * Revu 2017 and older

You’ll need to have both your serial number and product key handy to complete
this process. They can be found on the License Certificate sent to the license
owner from registration@bluebeamops.com. If you’re unable to find your license
information, see Find your Revu product key.


BACKING UP AND RESTORING SETTINGS

 * To back up your tool sets and profiles, see Backing up, resetting & restoring
   your Revu preferences, tool sets & profiles.
 * To back up and import your stamps, see Backing up and restoring your stamps.


TRANSFERRING YOUR LICENSE

Before beginning, make sure the source computer you are transferring from has a
stable internet connection.

ON THE SOURCE COMPUTER

 1. Open Revu and go to Revu > Unregister. Close Revu.
    If you’re unable to unregister a previous device, please see this article
    for assistance releasing your license. 
 2. Open the Windows Start menu and then select Apps and Features (Programs and
    Features).
 3. Select Bluebeam Revu and then select Uninstall. Follow the on-screen prompts
    to continue uninstalling the software.
    If you are using Revu 20, continue to step 4. Otherwise, continue to the
    next section on installing Revu to your new computer.
 4. From Apps and Features, select BluebeamOCR 20. As of Revu 20, the OCR module
    must be uninstalled separately from the general Revu application.
 5. Select Uninstall. Follow the on-screen prompts to continue uninstalling the
    software.

ON THE DESTINATION COMPUTER

If you’ve already installed Revu onto the destination computer, you simply need
to register your software on the new device by opening Revu, going to Revu >
Register, and then entering the serial number and product key listed on your
License Certificate.

If you haven’t installed Revu on your new computer, follow the steps below:

 1. Download Revu. A download link is also included in your License
    Certificate. Be sure to download the edition and version of the software
    listed on your License Certificate. 
 2. Install Revu.
 3. During the installation, enter your serial number and product key when
    prompted. These are listed on the License Certificate you received from
    registration@bluebeamops.com.

Once the installation process is complete, your license of Revu will have been
successfully transferred. You may need to restart Windows before launching Revu.
Save your work and close any running applications before restarting.


TROUBLESHOOTING

For help with possible errors during the registration process, see Revu
registration errors for a list of common solutions. 

OTHER VERSIONS OF THIS ARTICLE

Revu 2017 and older

You can move your license to a new computer by completing the process described
below. However, you’ll need the serial number and product key listed in the
license certificate, which was sent to you from registration@bluebeamops.com.

If you’ve lost this information, you can contact License & Registration to
request that the license certificate be resent to you. When doing so, be sure to
include the serial number, version number, your name, company name, email
address and phone number where you can be reached.

If you don’t know your Revu serial number, it can be found by opening Revu and
clicking Help > About. The serial number is listed in the upper-left corner,
below the title and version number, which you also need to include when you
contact License & Registration.

REVU 2015 AND MICROSOFTÂź ACS RETIREMENT

MicrosoftÂź retired their Access Control Service (ACS), a cloud authentication
service that authorized users to access certain web applications and services.
The 2015.5 and 2015.6 versions of Revu use ACS when users attempt to register or
activate a computer to a license of Revu online. As a result, the online
registration process will no longer work with those versions. If you’re on Revu
2015.5 or 2015.6, see Microsoft ACS retirement and Revu authentication for more
information, and instructions on transferring your license.


BACKING UP YOUR REVU SETTINGS

If you would like to keep your settings and stamps from your current computer,
please read Backing Up and Restoring Your Bluebeam Revu Settings, Tools Sets,
Profiles and Stamps.

--------------------------------------------------------------------------------


MOVING THE LICENSE ON WINDOWSÂź 10, 8.1 AND 7 SP1

 1. Go to the Bluebeam Revu Compatibility Chart and confirm that your version of
    Revu is compatible with the operating system and associated software on your
    new machine.
 2. While the computer is connected to the internet, use the Bluebeam
    Administrator to unregister the software.
    1. In Windows 10: Click Start > Bluebeam Software > Bluebeam Administrator.
       In Windows 8.1: Click or press Start and type Bluebeam Administrator.
       In Windows 7 SP1: Click Start > All Programs > Bluebeam Software >
       Bluebeam Administrator.
    2. From the Tools menu, click Unregister.
    3. Click OK.
 3. Uninstall Revu from the original computer.
    1. In Windows 10: Right-click Start, then click Apps and Features or
       Programs and Features at the top.
       In Windows 8.1: Right-click Start, then click Programs and Features at
       the top.
       In Windows 7 SP1: Click Start > Control Panel, then click Uninstall a
       program or Programs and Features.
    2. Select Bluebeam Revu and click Uninstall.
    3. Follow the on-screen prompts to continue uninstalling the software.
 4. Download and install the software on the new computer. A download link for
    the software is included in the license certificate, and you can also
    download the software from our page.
    Make sure you download the edition and version of the software listed on
    your license certificate.
 5. During the installation, you’ll be prompted to enter the same serial number
    and product key you received from Bluebeam.
    Follow the directions to complete the online or manual authorization process
    to authorize the software on the new computer.

If Revu has already been installed on the new computer, follow the steps listed
below to complete the registration process:

 1. Open Revu.
 2. Click Help > Register.
 3. If needed, copy and paste the serial number and product key from the license
    certificate email, into their corresponding boxes on the Registration dialog
    box.
 4. Click Register and then click Finish.
    If an error message displays during the registration, click here for details
    about the error and how to resolve it.

--------------------------------------------------------------------------------


MOVING THE LICENSE ON WINDOWS XP

Although we’ve provided the instructions listed below, it’s important to know
that Microsoft no longer supports Windows XP. With this in mind, we’re unable to
provide support for Revu versions that are incompatible with currently supported
versions of Windows. Please refer to our compatibility information for further
details.

If you’d like to run Bluebeam Revu on a supported version of Windows, you can
purchase the current version online from the Bluebeam Store.

 1. Go to the Bluebeam Revu Compatibility Chart and confirm that your version of
    Bluebeam Revu is compatible with the operating system and associated
    software on your new machine.
 2. While the computer is connected to the internet, unregister the software.
    1. Click Start > All Programs > Bluebeam Software > Bluebeam Administrator.
    2. On the Tools menu, click Unregister.
    3. Click OK.
 3. Uninstall the Bluebeam software from the original computer.
    1. Click Start and then Control Panel.
    2. Click Add or Remove Programs.
    3. Select Bluebeam Revu in the list.
    4. Click Change/Remove and complete the uninstall.
 4. Download and install the software on the new computer.
    1. A download link for the software is included in the license certificate,
       and you can also download the software from our page.
       Make sure you only download and install the edition and version of the
       software listed on your license certificate.
    2. During the installation, you’ll be prompted to enter the same serial
       number and product key you received from Bluebeam.
    3. Complete the online or manual authorization process to authorize the
       software on the new computer.

If Revu has already been installed on the new computer, follow the steps listed
below to complete the registration process:

 1. Open Revu.
 2. Click Help > Register.
 3. If needed, copy and paste the serial number and product key from the license
    certificate email, into their corresponding boxes on the Registration
    dialog.
 4. Click Register and then click Finish.
    If an error message displays during the registration, click here for details
    about the error and how to resolve it.



Setup

Revu 20

Revu 2019

Revu 2018

Revu 2017 & Below

Installation

Licensing & Registration



Did you know you can transfer your Revu license to a new computer? Learn more
about backing up your settings and follow our step-by-step guide here.




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 * Unable to obtain Active and Denied Users in Bluebeam Gateway


SOLUTIONS

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 * Revu for iPad
 * Project Rover
 * Studio Prime
 * Studio Enterprise


HELPFUL RESOURCES

 * Download Center
 * Revu Starter Kit
 * Revu Installation Guide
 * Revu Help Guide
 * Revu Release Notes


CONTACT US

 * Submit a Ticket
 * Suggestions


ABOUT

 * Support Overview
 * Bluebeam.com

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