www.eonnext.com Open in urlscan Pro
108.138.17.76  Public Scan

Form analysis
0 forms found in the DOM

Text Content

This app works best with JavaScript enabled.

 * Business customers
 * 
   Log in / Register

Energy & tariffsYour homeAboutHelp centre
Get a quote
Log in / Register
Menu


 1. ARE YOU STRUGGLING TO PAY YOUR BILLS?
    
    We're here to support and help you get through the tough times in the most
    cost-effective way.
    
    


HELP WITH PAYMENTS AND REDUCING COSTS.

Take a look at the ways we can help, from finding financial assistance to
working out what’s affordable for you. Any way we can help, we will.

REDUCE YOUR DIRECT DEBIT PAYMENTS

You can reduce your Direct Debit payments by up to 10% online.

We want to make sure that we're not making things worse in the long run, which
is why we've set a limit on how much you can lower your payments by online. If
you need to make a bigger change or don't pay by Direct Debit, then we'll need
some more information from you, and we explain this below.



Change Direct Debit



PAYLINK

We’ve partnered with Paylink, a company who specialises in helping customers to
understand and take control of their finances. Simply set up an account and then
follow the step-by-step process to create your personal budget.

Paylink will let us know when you’ve created your budget and we’ll use this
information to help, and support you with an affordable payment plan tailored to
your needs. We’ll also be able to let you know if you’re eligible for other
financial support.



Get started



E.ON NEXT ENERGY FUND

The E.ON Next Energy Fund has been created to help our customers who are
experiencing financial hardship and are struggling.

There are two ways this fund can help and support you:

 * To help with paying your gas and electricity bills through grants.

 * To replace appliances such as a cooker, fridge, fridge-freezer or washing
   machine if they are broken or in poor condition.





Find out about our Energy Fund






BENEFITS CALCULATOR

We've partnered with Inbest so you can check you're not missing out on any
benefits you could be entitled to. Answer a few quick questions and you'll see
the results straight away.

Find out if you're eligible






GET BUDGETING ADVICE AND SUPPORT.

There’s help in lots of different places - including these independent options,
offering free advice and support.

MONEY HEALTH CHECK

We’ve partnered with StepChange to offer free, personalised and impartial debt
advice and support. This simple to use tool will provide financial support and
guidance and help you understand what to do next.



Start your check



DEBT ADVICE RESOURCES

There are also external debt advice resources for further support.

Citizens Advice

StepChange

If you are also worried about how money can have an impact on your mental
health. We advise you to talk to our charity partner, Mind.










HELPING YOU WITH YOUR ENERGY.

SOLUTION FINDER

In just a few quick questions, our Solution Finder will help you discover the
right energy support and energy efficient solutions.

Only available to existing residential customers.





Let’s go




OUR FREQUENTLY ASKED QUESTIONS.




HOW CAN I PAY MY BILL?

There are many ways to pay your bill, you can:

 * Make a payment online.

 * Pay via the Post Office or a local PayPoint or Payzone with the barcode on
   your bill.

 * Pay us directly from your bank account. Our bank details: Account number:
   70257647. Sort Code: 60 80 09. Your payment reference: Your E.ON Next account
   number,

 * You can also pay by cheque too. Make your cheque payable to E.ON Next and
   write your E.ON Next account number on the back then post it to E.ON Next, PO
   Box 10909, Nottingham, NG1 9NJ.

 * Set up a Direct Debit.






CAN I SET UP A DIRECT DEBIT?

Absolutely. We love Direct Debits as it means that we can keep you up to date
and be really transparent with how much you need to pay. Also, you're unlikely
to miss your payments so you won't be charged any late payment fees. To do this,
call us on 0808 501 5200.


ARE THERE ANY LATE FEES FOR MISSING A PAYMENT?

Yes, we sometimes charge late payment fees if you haven’t made a payment by the
due date. We try and make this really clear on all of your statements, so
there’s no confusion.


MY CIRCUMSTANCES HAVE CHANGED, HOW CAN YOU HELP?

The best way we can help is by talking to us. We’re here to help, and will do
all we can to support you with your bills. There are lots of other companies
that offer a wide range of support, not only to help with your energy bills, but
all kinds of money worries. These include Step Change.


AM I ELIGIBLE FOR THE WARM HOME DISCOUNT SCHEME?

The Warm Home Discount is there to help those who are struggling to keep up with
their energy payments. Customers on the scheme will get a one-off payment of
£150 (inclusive of VAT) credited to their electricity bill to help cover energy
costs for the winter. It’s a scheme supported by the government and energy
suppliers. Find out if you're eligible for the Warm Home Discount.




WHAT ARE WE DOING FOR CUSTOMERS AFFECTED BY COVID?

We’re here to help. If you have been financially impacted by the effects of
Covid-19, please talk to us so we can offer you a financial solution. It can be
difficult to pick up the phone, but once you’ve made the call we will do
everything we can to help. You can also have a look on the government website.


CAN I PAY MY BILLS DIRECTLY OUT OF MY BENEFITS?

Yes, we can set up payments to be taken from your benefits. We can take payment
if you're in receipt of Employment Support Allowance, Income Support, Job
Seekers Allowance, Pension Credit or Universal Credit.

It’s important to remember that we will only be able to set up this kind of
arrangement if you’re behind on your payments. To set this up, please contact us
on 0808 501 5200.


DO YOU OFFER PREPAYMENT?

Yes, we do offer prepayment meters. Prepayment meters can be a great way to keep
finances in order and be able to budget for energy usage. If you’re struggling
to keep up with your payments, speak to us on 0808 501 5200 and we will try to
work out a solution for you.


WHY ARE MY PAYMENTS BEING INCREASED?

Sometimes the amount you pay needs to increase. This can be due to a price
increase or an increase in your usage. It’s important to remember that we only
ever charge you for what you use and an arrangement is in place to help you
budget for your usage.


HOW DO I GET A PAPER COPY OF MY BILL?

Paper bills can be supplied, but we’re really trying to do our bit to save the
planet, one tree at a time. All our customers are automatically selected for
online bills, however, if you need to download a bill and print it off, you can
do this in your online account.


WILL I BE CHARGED AN EXIT FEE?

This depends on the terms and conditions of your current tariff. Always check
your tariff information on your statements so you don’t have any unwanted
surprises.


CAN I CHANGE SUPPLIERS?

Yes, you can change suppliers, however you will need to clear any balance if you
do.


WHY HAVE YOU OBJECTED TO ME CHANGING MY SUPPLIER?

We would only object to you leaving if the balance owed is over 28 days old, to
give you time to clear your bill. If we do object to your supply leaving, we
will contact you and let you know the steps you need to take to get it resolved.


AM I ON THE BEST TARIFF?

Your latest statement will be able to tell you if you’re on the cheapest tariff.
We have lots of different tariffs available, where you can fix your prices for a
period of time for peace of mind.

Give us a call on 0808 501 5200 to discuss your options.


MY BILLS LOOK HIGHER THAN NORMAL, WHAT SHOULD I DO?

Your bills can go up and down throughout the year and it's very normal for this
to happen. There are lots of things to consider: Has there been any significant
changes in the property? Are you heating your home differently? Have you had
more people in the property?

These are just a few things to consider, but if this is really worrying you,
call us so we can talk it through with you.


WILL NOT PAYING AFFECT MY CREDIT RATING?

Yes, we will share credit information where it’s deemed necessary with third
party Credit Reference Agencies. We'll share if you have defaulted on a payment
arrangement, or if we have set up a long term final debt arrangement and when
you have paid and are up to date.


WHO ARE REACHOUT AND WHY HAVE THEY CONTACTED ME?

We understand sometimes people struggle with their bills and this can be for
many reasons. We also appreciate how hard it might be to know what to do next.
That’s why we’ve partnered with ReachOut, a specialist company with a simple aim
to help people find a pathway through whatever challenge they might be facing –
anything, not just money matters. ReachOut isn’t a debt collection agency and
can’t take your payments. Their empathetic, friendly and helpful staff (they
call Pathfinders) offer a confidential service that guides people based on their
individual circumstances to charities and organisations offering free grants,
support and advice to help with financial, mental and physical wellbeing.

Sometimes we may ask ReachOut to contact our customers to see if they can help.
We pay their fees so our customers don’t have to, and we do this because we
care. If you’ve not been contacted by ReachOut and need help please contact us
or for independent advice and support contact:

 *  Citizens Advice

 * StepChange

 * Mind








WE’RE HERE FOR YOU.

We're always on the other end of the phone or email if you want to talk to us
about your bills or payments options.

Home related calls.0808 501 5200
Home related emails.hi@eonnext.com



 * 
 * 

E.ON Next Energy Limited Registered Office: Westwood Way, Westwood Business
Park, Coventry, CV4 8LG. Registered in England & Wales, No. 03782443.

© 2023 E.ON Next

 * Contact us

 * Complaints

 * Our policies

 * Terms and conditions

 * Our modern slavery statement

 * Human Rights

 * Emergencies

 * Help and support

 * Careers

 * Sitemap


We use cookies to give you the best possible online experience, ensuring our
websites are reliable and secure. Cookies may be used by our advertising
partners to build a profile of your interests and will be used for
personalisation of adverts on third party websites. You can allow all cookies or
manage what we use them for. You can find out more on our privacy policy page
Accept All Cookies
Manage cookies



PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
More information
Allow All


MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

Cookies Details‎

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then some
or all of these services may not function properly.

Cookies Details‎

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. If you do not
allow these cookies we will not know when you have visited our site, and will
not be able to monitor its performance.

Cookies Details‎

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and will be used
for personalisation of adverts on third party websites. They do not store
directly personal information, but are based on uniquely identifying your
browser and internet device. If you do not allow these cookies, you will
experience less targeted advertising.

Cookies Details‎
Back Button


COOKIE LIST



Search Icon
Filter Icon

Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

Reject All Confirm My Choices