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WELCOME TO MEDALLIA AGILE RESEARCH!

The CheckMarket by Medallia website has been updated. New Webpage, Same Great
Experience

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Why Medallia



Why Medallia

Learn how partnering with us can transform your business — for both customers
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Enterprise-Grade Platform

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Platform



Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

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Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly

AI & Analytics

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Integrations

Easily share data across systems and teams

Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

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Solutions



Customer Experience

End-to-end customer experience management and orchestration



Overview

Customer Experience Management

Digital Experience

Experience Orchestration

Personalized Messaging

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Employee listening and activation solutions



Overview

Employee Listening

Employee Activation

Ideas

Contact Center

Improve agent engagement and optimize service quality



Overview

Conversation Intelligence

Agent Coaching

Quality Management

Intelligent Callback

Market Research

Expert research strategy, design, analytics, and deliverables



Overview

Agile Research

Consumer Intelligence

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Research Strategy & Services

Industries



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Financial Services

Healthcare

Insurance

Life Sciences

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Public Sector

Retail

Restaurants

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Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to
learn.



Training & Certification

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Experience 101

Resource Library

Partners

Support

Our team is ready to support you with knowledge, help, and new enhancements.



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Experts on Demand

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Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers
and employees.

Success Stories

See results from brands like yours



World-Class Service

Get support for crucial operations

Enterprise-Grade Platform

Explore all features and benefits



Global Impact

Improve the world beyond your own

AI Leadership

Follow our AI experience innovations

Partner Network

Access approved, localized expertise


Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data



Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly



AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams



Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant


Solutions

Customer Experience

End-to-end customer experience management and orchestration

Customer Experience Management

Tracking & measurement to improve customer loyalty

Digital Experience

Capture & scoring for digital journeys

Experience Orchestration

Individualized customer journeys at scale

Personalized Messaging

AI-driven two-way messaging

Employee Experience

Employee listening and activation solutions

Employee Listening

Candidate to exit experience feedback

Employee Activation

Real-time feedback tied to stakeholder action

Ideas

Fast problem-solving through crowdsourcing

Contact Center

Improve agent engagement and optimize service quality

Conversation Intelligence

Automated insights from every conversation

Agent Coaching

Frontline-specific coaching

Quality Management

QM and assurance optimization

Intelligent Callback

Virtual hold and scheduling technology

Market Research

Expert research strategy, design, analytics, and deliverables

Agile Research

Pre-built surveys for quick insights

Consumer Intelligence

Competitive insights for retail & restaurants

Video Research

Online focus groups and panel studies

Research Strategy & Services

In-house experts for customized research


Industries

Industries

Explore our best-in-class experience management solutions for your industry

Automotive



Financial Services



Healthcare



Insurance

Life Sciences



Manufacturing



Public Sector

Restaurants



Retail



Technology & Services

Telecom & Media



Travel & Hospitality



Utilities


Resources

Discover

Get guidance from leading experience professionals across a variety of mediums.

Blog

Newsroom

Customer Stories

Event Calendar

Careers

Medallia Xchange

Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to
learn.

Training & Certification

Medallia User Group

Experience 101

Resource Library

Partners

Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center

Experts on Demand

Contact Support

Discover your path to personalized CX

Take our personalization style quiz and unlock your path forward

Take the Quiz

EN
 * English
 * Deutsch
 * Français
 * Español/Europa
 * Español/América Latina
 * Português/Brasil
 * Italiano
 * 日本語
 * 한국어

Request a demo



AGILE RESEARCH

Spin up consumer research faster than ever, with richer insights as your data
comes together in a unified platform.

Learn more
Log In




GO FROM QUESTION TO INSIGHT IN A MATTER OF CLICKS WITH DIY SURVEYS AND
ANALYTICS.



Empower your research and insights teams with flexible DIY survey capabilities
and advanced statistical analysis.


LIGHTNING-FAST, FLEXIBLE RESEARCH SURVEYS




Whether you build from scratch or start with survey templates designed by
research experts, launch at your pace, with your branding, and for your global
audience, with 80+ languages supported. 

It’s the only DIY research tool your insights and research team will need —and
it’s available right in Medallia Experience Cloud.


ALL YOUR MARKET RESEARCH NEEDS IN A UNIFIED PLATFORM

CUSTOMER INSIGHTS

Understand usage, path to purchase, and segmentation.

ONE-OFF SURVEYS

Get a quick snapshot of customer satisfaction.

MARKETING & BRAND RESEARCH

Track brand perception and measure marketing effectiveness.

PRODUCT RESEARCH

Uncover emerging market trends and competitive insights, and test product
concepts.


ADVANCED STATISTICAL ANALYSIS

Leverage advanced statistical analysis (maxdiff, conjoint, etc.), unique
question types, and extensive survey distribution methods to reach a broader
audience. 

Uncover new insights about your products and competitors by targeting specific
populations outside your typical base with in-house and third-party panel
research.




REAL-TIME REPORTING FOR YOU AND YOUR TEAM

Your research needs are specific to your brand. So now you can customize your
dashboard to analyze what you need in real time.

But your research needs to be seen, too. You can share valuable insights with
automated messaging and report links, giving anyone across the org access to
what matters most to them. 


ACCESS MILLIONS OF RESPONDENTS WORLDWIDE VIA 3RD PARTY PANEL

Build your target audience directly in Agile Research and get immediate access
to millions of respondents worldwide through a leading 3rd party panel
provider. 

Select from dozens of demographic and behavioral criteria and follow progress
and view results in real time. 




RESEARCH DELIVERED WHERE IT MATTERS.



Insights are delivered directly to your team — in the tools they use.

While multiple systems are a reality, logging in doesn’t have to be. Our API
allows brands to integrate Agile Research functionality into your internal
applications. 



Underneath it all, enterprise-grade security and compliance ensure data is
handled with the utmost care. 

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