www.telusinternational.com Open in urlscan Pro
172.66.0.98  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Skip to content
TELUS International becoming TELUS Digital Experience.Learn more
 * Investor Relations
 * en
    * English (EN)
    * Français (FR)
    * Deutsch (DE)
    * Polski (PL)
    * Türkçe (TR)
    * 日本語 (JP)
    * 简体中文 (CN)

 * Solutions
 * Industries
 * About Us
 * Culture Value Chain
 * Insights
 * Careers


Contact


--------------------------------------------------------------------------------

 * AI Data
 * Customer Experience
 * Digital Experience
 * Cloud & IT Lifecycle
 * Trust & Safety
 * People & Culture
 * Industries
    * Technology
    * Communications & Media
    * Financial Services & Fintech
    * Travel & Hospitality
    * Games
    * Retail & Ecommerce
    * Healthcare
    * Automotive

--------------------------------------------------------------------------------


Browse by

--------------------------------------------------------------------------------


INSIGHTS

Uncover new ideas to inspire your business.


 * Top resource
   Digital Experience
   
   
   FORRESTER: FIVE BEST PRACTICES TO DESIGN FOR EMPATHY IN DIGITAL EXPERIENCES
   
   Brands that design for empathy in digital experiences demonstrate customer
   understanding, bolstering both trust and loyalty. Get the best practices from
   Forrester.

 * Top resource
   Customer Experience
   
   
   EXECS IN THE KNOW: 2024 CX LEADERS TRENDS & INSIGHTS
   
   Access the latest survey results and stay on top of customer experience (CX)
   developments in 2024 with this new report by Execs In The Know, sponsored by
   TELUS International.

 * Top resource
   AI Data
   
   
   EVEREST GROUP SURVEY RESULTS: ENTERPRISE READINESS FOR GENERATIVE AI ADOPTION
   IN CUSTOMER EXPERIENCE MANAGEMENT
   
   Everest Group, supported by TELUS International, surveyed 200 customer
   experience leaders from around the world to determine their enterprise
   readiness for the adoption of generative AI (GenAI). Discover the results.

Item 1 of 3
Previous

Next


LATEST INSIGHTS

 * Customer Experience
   
   
   HOW TO WIN CUSTOMER LOYALTY WITH EMPATHY IN YOUR CUSTOMER EXPERIENCE
   
   By showing that you understand your customers, you create the right
   circumstances to win customer loyalty. Learn how to embed empathy into your
   CX.
   
   Customer Experience
   
   
   HOW TO WIN CUSTOMER LOYALTY WITH EMPATHY IN YOUR CUSTOMER EXPERIENCE
   
   By showing that you understand your customers, you create the right
   circumstances to win customer loyalty. Learn how to embed empathy into your
   CX.
   
   --------------------------------------------------------------------------------

 * Podcast
   Customer Experience
   
   
   HOW CAN BRANDS DESIGN AND DELIVER SEAMLESS CUSTOMER EXPERIENCES?
   
   On this episode, we discuss the importance of reducing customer effort — and
   the steps brands can take to design and deliver seamless customer
   experiences.
   
   Customer Experience
   
   
   HOW CAN BRANDS DESIGN AND DELIVER SEAMLESS CUSTOMER EXPERIENCES?
   
   On this episode, we discuss the importance of reducing customer effort — and
   the steps brands can take to design and deliver seamless customer
   experiences.
   
   --------------------------------------------------------------------------------

 * Digital Experience
   
   
   OVERCOMING GENAI IMPLEMENTATION CHALLENGES IN CX
   
   Explore GenAI implementation challenges and see how working with an
   outsourcing partner can help ensure successful AI integration in your CX
   operations.
   
   Digital Experience
   
   
   OVERCOMING GENAI IMPLEMENTATION CHALLENGES IN CX
   
   Explore GenAI implementation challenges and see how working with an
   outsourcing partner can help ensure successful AI integration in your CX
   operations.
   
   --------------------------------------------------------------------------------

 * Case Study
   Cloud & IT LifecycleCommunications & Media
   
   
   OPTIMIZING APPLICATION DEVELOPMENT WITH CLOUD-NATIVE SOLUTIONS AND AUTOMATION
   
   Discover how TELUS International helped a world-leading communications and
   technology company streamline workflows and enhance its quality standards by
   leveraging a cloud-native development strategy and advanced automation
   solutions, including AI-powered test-driven development (TDD).
   
   Cloud & IT LifecycleCommunications & Media
   
   
   OPTIMIZING APPLICATION DEVELOPMENT WITH CLOUD-NATIVE SOLUTIONS AND AUTOMATION
   
   Discover how TELUS International helped a world-leading communications and
   technology company streamline workflows and enhance its quality standards by
   leveraging a cloud-native development strategy and advanced automation
   solutions, including AI-powered test-driven development (TDD).
   
   --------------------------------------------------------------------------------

 * Digital Experience
   
   
   TO ALIGN WITH CUSTOMER EXPECTATIONS, DELIVER DATA-DRIVEN CX
   
   Customer experience in the digital age is defined and driven by data. Read
   about gathering customer data and putting it to use in this bylined article
   by Kory Laszewski, vice president of global sales at TELUS International.
   
   Digital Experience
   
   
   TO ALIGN WITH CUSTOMER EXPECTATIONS, DELIVER DATA-DRIVEN CX
   
   Customer experience in the digital age is defined and driven by data. Read
   about gathering customer data and putting it to use in this bylined article
   by Kory Laszewski, vice president of global sales at TELUS International.

View all insights


BROWSE BY CATEGORY


 * AI DATA
   
   
   
   * Everest Group survey results: Enterprise readiness for generative AI
     adoption in customer experience management
     
   * Building trust in generative AI
     
   * A practical guide to GenAI applications for customer experience management
     


 * CUSTOMER EXPERIENCE
   
   
   
   * Execs In The Know: 2024 CX Leaders Trends & Insights
     
   * What trends are shaping customer experiences in 2024?
     
   * How to seize the potential of generative AI in digital CX, according to
     leaders
     


 * DIGITAL EXPERIENCE
   
   
   
   * Forrester: Five best practices to design for empathy in digital experiences
     
   * Has the time come to prioritize voice-first experiences?
     
   * Five digital customer experience trends to consider for 2024
     


 * CLOUD & IT LIFECYCLE
   
   
   
   * Executive survey results: IT Service Desk optimization
     
   * What do people get wrong about automation?
     
   * Revolutionizing the appointment management process for a frozen food giant
     using robotic process automation
     


 * TRUST & SAFETY
   
   
   
   * The future of content moderation: Strategies and tools for 2024 and beyond
     
   * How can brands keep up with algospeak?
     
   * What generative AI means for content moderation
     


 * PEOPLE & CULTURE
   
   
   
   * How virtual recruitment can help brands stand out
     
   * How can brands leverage innovation to recruit top-tier talent?
     
   * Delivering an efficient and cost-effective talent sourcing solution for a
     world-leading communications technology brand
     


BE THE FIRST TO KNOW

Get curated content delivered right to your inbox. No more searching. No more
scrolling.

Subscribe now
 * * Solutions
   * AI Data Solutions
   * Consulting
   * Customer Experience
   * Digital Services
   * Trust, Safety & Security
 * * Industries
   * Technology
   * Communications & Media
   * Fintech & Financial Services
   * Travel & Hospitality
   * Games
   * Retail & Ecommerce
   * Healthcare
   * Automotive
 * * About Us
   * Our Team
   * Social Impact
   * Locations
   * Our Awards
   * Newsroom
   * Technology Partners
    * Culture Value Chain
    * Insights
    * Careers
    * Contact
    * COVID-19
    * Subscribe to Newsletter
    * WillowTree, a TELUS International Company

 * Solutions
   AI Data Solutions
   Consulting
   Customer Experience
   Digital Services
   Trust, Safety & Security
 * Industries
   Technology
   Communications & Media
   Fintech & Financial Services
   Travel & Hospitality
   Games
   Retail & Ecommerce
   Healthcare
   Automotive
 * About Us
   Our Team
   Social Impact
   Locations
   Our Awards
   Newsroom
   Technology Partners
    * Culture Value Chain
    * Insights
    * Careers
    * Contact
    * COVID-19
    * Subscribe to Newsletter
    * WillowTree, a TELUS International Company

--------------------------------------------------------------------------------

Cookie Preferences
Do Not Sell my Personal Information


--------------------------------------------------------------------------------

 * Website User Terms
 * Privacy Policy
 * TELUS International is a subsidiary of: TELUS Communications Inc.

© 2024 TELUS International