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 * Consumers
   * Our Products
     * Interac e-TransferSend money via email or text message.
       * Enhanced FeaturesAdded capabilities of INTERAC e-Transfer
       * International TransfersSend money overseas.
     * Interac DebitMore than just a card.
       * Contactless PaymentsThe faster way to check out.
       * Chip and PIN
       * e-Commerce PaymentsShop the web and in mobile apps.
       * Cross-Border PaymentsPay with your card in the U.S.
       * ABM withdrawalsWithdraw cash at your convenience.
         * Find an ABMSearch for an ABM close to you.
   * Safety & Security
     * Interac DebitThe security behind checking out.
       * Transaction LimitsAll transactions have a cap for security.
       * Zero Liability PolicyProtection for things you can’t control.
     * Interac e-TransferThe security behind sending money.
   * Support
     * FAQ – ConsumersFind answers to common questions.
     * Interac e-Transfer Support FormEmail support form.
     * Understanding FeesHow our fees work.
     * Contact UsKey contact information.
 * Business
   * New to Interac Payment Solutions?
     * BenefitsAdvantages for your business.
     * Our RoleHow we work for your business.
     * Find an AcquirerSearch for a solutions provider.
   * Our Products
     * Interac e-TransferEasy invoicing, payroll and deposits.
     * Interac DebitSecure point-of-sale payments.
       * Contactless PaymentsFaster checkout for smaller purchases.
       * e-Commerce PaymentsEasy payment on mobile devices.
         * Merchant GuideA technical guide for Interac Online.
       * ABM WithdrawalsOn-premise ABMs.
       * Transit Solutions
   * Safety & Security
     * Interac DebitSafety at point-of-sale checkout.
       * Interac Debit For Online PaymentsThe security of e-Commerce checkout.
     * Interac e-TransferThe security behind money transfer.
     * Point-of-Purchase Integrity ChecklistDownload a security checklist.
   * Support
     * Code of ConductReport a problem with a service provider.
     * Understanding FeesLearn about our solutions fee structure.
     * Business FAQsFind answers to common questions.
     * Contact UsKey contact information.
     * Point-of-Sale Materials
 * About
   * Our People
     * Leadership TeamThe members of our Executive Team.
     * Board of DirectorsThe members of our Board of Directors.
     * Diversity & Inclusion
     * The Ombudsman’s Office
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     * HistoryThe history of Interac.
     * Corporate Year in Review
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     * Life at InteracOur company culture.
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     * Interac e-Transfer
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       * Interac e-Transfer – Home
       * Enhanced Features
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       * Back
       * Interac Debit – Home
       * Contactless Payments
       * Chip and PIN
       * e-Commerce Payments
       * Cross-Border Payments
       * ABM withdrawals
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         * ABM withdrawals – Home
         * Find an ABM
   * Safety & Security
     * Back
     * Security – Home
     * Interac Debit
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       * Interac Debit – Home
       * Transaction Limits
       * Zero Liability Policy
     * Interac e-Transfer
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       * Interac e-Transfer – Home
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     * Interac e-Transfer Support Form
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     * Understanding Fees
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     * New to Interac Payment Solutions – Home
     * Benefits
     * Our Role
     * Find an Acquirer
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     * Back
     * Our Solutions – Home
     * Interac e-Transfer
     * Interac Debit
       * Back
       * Interac Debit – Home
       * Contactless Payments
       * eCommerce Payments
         * Back
         * eCommerce Payments – Home
         * Merchant Guide
       * ABM Withdrawals
       * Transit Solutions
   * Security
     * Back
     * Security – Home
     * Interac Debit
       * Back
       * Interac Debit – Home
       * Interac Debit For Online Payments
     * Interac e-Transfer
     * Point-of-Purchase Integrity Checklist
   * Support
     * Back
     * Support – Home
     * Code of Conduct
     * Understanding Fees
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     * Contact Us
 * About
   * Back
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     * Back
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     * Board of Directors
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     * The Ombudsman’s Office
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     * Back
     * Our Company – Home
     * History
     * Corporate Year in Review
   * Careers
     * Back
     * Careers – Home
     * Developer Life at Interac
     * Student Life at Interac
     * Life at Interac
   * Network Participants
   * Contact Us
 * FAQs
   * Back
   * Consumer
   * Business
 * In The Know


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HELP TOPICS


FEES

If you choose to deposit your Interac e-Transfer transaction through online
banking at a participating financial institution, there is no fee. However, any
financial institution may choose to change their service plans and fee structure
at any time. Please contact your bank or credit union for more information on
potential Interac e-Transfer fees.

Standard text messaging charges apply.




HOW INTERAC E-TRANSFERS WORK

Interac e-Transfer is a fast and convenient way to send money to anyone from
within the security of your online or mobile banking service. It is a great
alternative to cheques and cash.

To send money with Interac e-Transfer sign in to online or mobile banking at a
participating financial institution and look for the option to send money
with Interac e-Transfer. All you need is an email address and the email address
and/or mobile telephone number of the person you are sending money to. Email
and/or text messages carry the notification while the financial institutions use
existing payment networks to transfer the money to any financial institution in
Canada.

If you are registered for Interac e-Transfer Autodeposit, funds sent to you via
Interac e-Transfer will be automatically deposited into your account. For more
information on how to register for Autodeposit click here.

If you are not registered for Autodeposit, you can deposit money received via
Interac e-Transfer through online or mobile banking. Simply click the link in
the notification you receive, select your financial institution, login to online
banking and deposit the money into the account of your choice.




PARTICIPATING FINANCIAL INSTITUTIONS

The Interac e-Transfer service is available at participating financial
institutions. To send money via Interac e-Transfer, you must have access to
online banking at any one of these participating financial institutions. To sign
up, simply contact your bank or credit union.




SECURITY QUESTION

The use of the security question and answer acts as an additional security
measure to validate that only the sender’s intended recipient can collect
the Interac e-Transfer(s). The sender sets the question when they send the
transfer. The question is something only the intended recipient can answer. The
sender may communicate the answer to the security question to the recipient by
phone or in person, but for security purposes, the answer to the security
question should never be sent in an email or text message.

TIPS:

Security question answers are not case sensitive (e.g. “R” and “r” are both
recognized as correct)

Security question answers cannot contain special characters, such as “@”, “&”,
etc.




DECLINING AN INTERAC E-TRANSFER

To decline a transfer, click on the link within the Interac e-Transfer
notification. Following directions and prompts, log into your online or mobile
banking account. If you can’t click on the link, cut and paste or type the link
into your browser. You will have to correctly answer the security question
associated with the transfer, and then will be given the option to decline the
transfer.

If you are not registered for online banking with one of our participating
financial institutions, we suggest you contact the sender to let him or her know
that you do not intend to accept the transfer. The sender then has the option to
cancel the transfer and reclaim the funds.

If you do not pick up the transfer within 30 days, the sender will receive a
notice that the transfer has expired and will be given instructions on how to
reclaim the funds.

Note: A decline is irreversible. Once you decline an Interac e-Transfer, the
sender will receive a notice stating that you have chosen to decline the
transfer. The sender will be asked to deposit the funds back into the original
bank account. You may include an optional message to the sender with your reason
for declining the Interac e-Transfer.




REFERENCE NUMBER

A unique Reference Number is created for each Interac e-Transfer and is used for
identification and tracking of individual transfers. Should you need to contact
our Help Desk for assistance, please be ready to provide this number in order
for your transfer to be located faster within our system.




PRIVACY

Our Privacy Policy informs you of our commitment to and policy on privacy. It
tells you the ways we ensure that your privacy and the confidentiality of your
information are protected. To review the full text of our Privacy Policy, click
here.




FOR CONSUMERS

 * Our Products
 * Safety & Security
 * Support


FOR BUSINESS

 * New to Interac Payment Solutions?
 * Our Products
 * Safety & Security
 * Support
 * Code of Conduct
 * Merchant Point of Sale Materials


ABOUT INTERAC

 * Careers
 * Our People
 * Our Company
 * Network Participants
 * What’s New


RESOURCES

 * In The Know
 * News


LANGUAGE

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 * en


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 * In The Know
 * Developer Centre

© Copyright 2022 Interac

Interac and Interac e-Transfer are registered trade-marks and the Interac logo,
InLife and InLife design are trade-marks of Interac Corp.


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