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Text Content

 * Facebook
 * Twitter

 * About Us
 * Contact Us

 * Home
 * Technology
   * Spade
   * FYI
   * WOCAS
 * Consulting
 * Services


Select Page
 * Home
 * Technology
   * Spade
   * FYI
   * WOCAS
 * Consulting
 * Services
 * About Us
 * Contact Us




UNABLE TO MONITOR 100% OF YOUR CALL CENTRE VOLUME?

Spade ACM: Automated Compliance Management at your Contact Centers using
state-of-the-art Speech Analytics Engine

Request a Demo


DE-CLUTTER YOUR SERVICE CENTER

Learn to prevent non-valuable contacts

Request a Demo


CUSTOMER EXPERIENCE MANAGEMENT

Celtycs has more than 15 years of experience in managing customer operation for
companies across the globe
Request for a Consultation


QUALITY OF SERVICE, AMPLIFIED

Spade for Inside-out Quality Monitoring and Management

Request a Demo


CELTYCS TECHNOLOGY

Celtycs technology application for Customer’s Insights, Quality and Knowledge
Management
Request a Demo
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CONSULTING

Celtycs is a leading customer advisory firm helping clients excel in their
customer relationship strategies and performance. Together, we create enduring
change and results.

SERVICES

We are pioneer in providing External Third Party Quality Management Service for
your Contact Centers. We also measure and analyze NPS/CSAT of your customers.

TECHNOLOGY

We have world-class software applications to measure your organization’s
Quality, maintain the knowledge, deliver training, analyze pain points and help
make sense of your data.


HERE ARE SOME OF OUR PRODUCTS TO IMPROVE YOUR CUSTOMER EXPERIENCE

A cloud-based Contact Centre Quality Monitoring software to help your QA team
measure the quality of voice & non-voice interactions at your contact centers
Learn more

FYI is a single Knowledge/Document Repository to manage your process articles
for the organization that helps Front Line Staff to deliver consistent and
accurate information quickly

Learn more


WOCAS® allows you to capture and process feedback from your customers in a
structured way and to eliminate the root cause of systemic customer issues.

Learn more


YEARS EXPERIENCE


CLIENTS


AUDITS DONE

MN


LOOK NO FURTHER. GET STARTED TODAY

Get in Touch

ABOUT CELTYCS

Celtycs was conceived and founded in 2002 to help companies strategize, develop
and deploy customer management solutions across their business processes.
Celtycs is based in Bangalore, India and has serviced more than 100 global
customers that include Fortune 50 companies, top 5 Indian telecom operators,
global contact centres, private equity firms and business process outsourcers.

COMPANY

 * About Us
 * Jobs
 * Contact Us

RESOURCES

 * FAQ
 * Press
 * Sitemap
 * Privacy
 * Terms of Service

AN ACTIVEO COMPANY

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Copyright Celtycs Outsourcing Services Pvt Ltd. All rights reserved 2017
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