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AMERICAN AIRLINES RESUMES FLIGHTS AFTER BRIEF GROUNDING AHEAD OF BUSY CHRISTMAS
TRAVEL

By Utkarsh Shetti, Abhijith Ganapavaram and David Shepardson
December 24, 202411:10 PM GMT+1Updated 3 days ago
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Dec 24 (Reuters) - American Airlines (AAL.O), opens new tab said on Tuesday its
flights had resumed after a technical glitch forced the carrier to issue an
hour-long ground stop, disrupting travel for thousands on Christmas Eve, one of
the busiest periods of the year.
The issue that briefly affected the carrier's ability to get its planes in the
air involved network hardware and was caused by DXC Technology (DXC.N), opens
new tab, an operating system vendor responsible for maintaining its flight
operations, the airline said.
Advertisement · Scroll to continue

While customers were still pressing for details on their delayed flights, the
relatively brief stoppage means American will likely avoid a full-scale meltdown
that could ripple for days during the peak holiday travel season.
The airline has 3,901 flights scheduled worldwide on Tuesday, with 19 of those
canceled, according to data from aviation analytics firm Cirium.
However, only 37% of the flights have departed on time so far in the day, while
36% have arrived on time, according to Cirium.
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"Not a good start to Christmas Eve travel as current flight is grounded and
Captain cannot provide ETA on resolution from system outage and/or paperwork
error at national level. Will make connections or refunds more complicated too,"
a user had said, tagging American Airlines on X.
Tuesday's snafu is the latest technical snag after carriers were hit by a global
tech outage tied to Microsoft's (MSFT.O), opens new tab Azure cloud platform and
a software issue at cybersecurity firm CrowdStrike (CRWD.O), opens new tab
earlier this year.

The outage had cost Delta Air Lines (DAL.N), opens new tab at least $500
million.
Item 1 of 7 Travellers arrive for departing flights as American Airlines resumed
its flights after a technical glitch forced the carrier to issue an hour-long
ground stop, disrupting travel for thousands on Christmas Eve, one of the
busiest periods of the year, at Ronald Reagan Washington National Airport in
Arlington, Virginia, U.S. December 24, 2024. REUTERS/Anna Rose Layden
[1/7]Travellers arrive for departing flights as American Airlines resumed its
flights after a technical glitch forced the carrier to issue an hour-long ground
stop, disrupting travel for thousands on Christmas Eve, one of the busiest
periods of the year, at Ronald Reagan Washington National Airport in... Purchase
Licensing Rights, opens new tab Read more

Two years ago, Southwest Airlines (LUV.N), opens new tab experienced a meltdown
with its systems during the holidays that led to 16,900 flight cancellations and
stranded 2 million passengers. It was eventually fined $140 million in the
largest-ever civil penalty for a travel disruption.
Airlines have upgraded their cybersecurity and operational software systems, but
given that there was an exodus of talented workers during the pandemic, the
glitches over the last few years are not altogether unexpected, said Ken Quinn,
partner at law firm Clyde & Co.

American Airlines operates thousands of flights per day to more than 350
destinations in over 60 countries.
The U.S. Federal Aviation Administration in a statement on Tuesday referred
Reuters to the airline, reiterating that the carrier had reported a technical
issue.
The issue with American was reportedly the inability of an automated system to
calculate or deliver weight and balance (passenger/baggage/cargo mass and
overall center of gravity) data required to legally dispatch each flight, said
Robert Mann, a former airline executive who now runs a consulting firm.
The management system may have been unable to load and compute engine power
requirements and takeoff performance, he said.
One of American's hubs, Dallas-Fort Worth, was also experiencing arrival and
departure delays, which the airline attributed to adverse weather conditions.
The Transportation Security Administration expects to screen a record 40 million
passengers over the holidays.

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Reporting by Utkarsh Shetti and Abhijith Ganapavaram in Bengaluru, additional
reporting by Shivansh Tiwary; Editing by Shilpi Majumdar, Sriraj Kalluvila and
Shinjini Ganguli

Our Standards: The Thomson Reuters Trust Principles., opens new tab

 * Suggested Topics:
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Purchase Licensing Rights
Abhijith Ganapavaram

Thomson Reuters

Abhijith leads a team of reporters who cover aviation, legacy automakers,
conglomerates, transportation and travel in the United States. An economics
graduate, Abhijith has written stories across the manufacturing file with a
focus on the aviation industry. In his previous role, he was part of the team
that won the Reuters Journalist of the Year award under the speed category.

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