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SMS DELIVERY FOR ELECTRONIC SIGNATURES: A FASTER WAY TO REACH SIGNERS

Over the past decade, consumer behavior has changed. More and more people are
shifting towards mobile as a means to access and share critical information. A
study found that consumers prefer SMS notifications over email by 2.5x when it
comes to receiving notifications on important documents, like loan applications
or healthcare new patient forms.

Despite this shift, email is still the tried and true way to communicate
important information. However, as people are consistently inundated with email,
it has become increasingly difficult to break through the noise of the modern
inbox.

We believe that you need to communicate across multiple channels to ensure
signers receive and complete important documents. That’s why we're excited about
SMS Delivery - a new way to connect with signers. Now you can enhance email
notifications with real-time SMS notifications sent directly to a signer’s
mobile device.

 * Expand your reach. With global availability in more than 180 countries you
   can reach signers wherever they are. For example, SMS Delivery enables
   procurement teams to send and manage contracts with suppliers while still
   ensuring proper risk management and governance no matter where they do
   business.

 * Close business faster. Leverage email and real-time SMS notifications
   together to increase response rates and get documents signed quickly. In the
   fast-paced world of sales, this helps salespeople get service agreements
   signed faster and with less friction for the customer.

 * Provide a superior customer experience. Combined with our responsive signing
   functionality, SMS Delivery enables you to differentiate your business with
   an engaging signing experience. HR teams can delight new employees with an
   easy and engaging signing process for new-hire paperwork.

See how it works:



Transform your business through a multi-channel communications approach. With
SMS Delivery you can give signers a more engaging experience while speeding up
business transactions. Whether you are onboarding new hires or sending an
insurance renewal, the possibilities of SMS notifications are endless across
many industries:

 * Insurance: call center communications around policies and renewals; life
   insurance policies
 * Healthcare: new patient intake forms
 * Legal: reaching individuals around Mass Tort or Class Action Law
 * Retail: contactless agreements at Point of Sale 
 * Banking: In-branch account openings, new account onboarding, loan
   applications

DocuSign customers like Jax Federal Credit Union and A-MAX Auto Insurance are
using SMS notifications to reach their customers faster.

“WE LOVE HAVING THE ABILITY TO REQUEST SIGNATURES FROM OUR CLIENTS USING TEXT
MESSAGES. IT ENABLES US TO PROVIDE CLIENTS WITH A SEAMLESS EXPERIENCE WHILE
EXPEDITING TURNAROUND TIMES. THE BEST PART IS THAT IT REQUIRES NO ADDITIONAL
INTEGRATIONS TO SET UP AND IT IS JUST AS EASY AS SENDING DOCUSIGN ENVELOPES
USING EMAIL.”  

- ALISHAN DHANANI, A-MAX AUTO INSURANCE

To learn more about eSignature SMS Delivery, check out our guide.


CONTACT OUR SALES TEAM

Ready to get started with DocuSign eSignature for your business? Contact us
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Author
Yasamin Yousefi
E-Signature Expert
Published
September 16, 2021
Related Topics
 * Product Features
 * Electronic Signature

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