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Text Content

ITEZ.SG PTE. LTD.

Welcome
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HOW CAN WE HELP YOU TODAY?

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KNOWLEDGE BASE


FREQUENTLY ASKED QUESTIONS

General 7
 * What is ITEZ.SG?
 * How does ITEZ.SG works?
 * Who is eligible to subscribe to our plan on ITEZ.SG?
 * Why does ITEZ.SG requires my national identification number?
 * Do I need to place a deposit?

See all 7 articles
Payment 6
 * What happens if the payment collection is declined due to insufficient funds
   or the decline of card payment?
 * What kind of payment methods are accepted?
 * May I defer my repayment?
 * What should I do if the automatic payment fails?
 * Can I pay my plan in full early?

See all 6 articles
Subscription 9
 * Does the subscribed device come with warranty?
 * Do I have to buy it at the end of my subscription plan?
 * Can I cancel my plan in the middle of the subscription term?
 * Can I subscribe to more than one subscription?
 * What happens if the device is damaged during the subscription term?

See all 9 articles
Shipping 6
 * How long will it take for the device to deliver?
 * What are the costs and types of delivery?
 * Can I self-collect the device?
 * What happens if I missed my delivery?
 * How can I check the delivery status of my order?

See all 6 articles
Account 5
 * How do I update my account information?
 * How do I change my password?
 * How do I reset my password?
 * What is my credit limit?
 * Why is my account suspended and how to re-activate it?

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