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6 forms found in the DOM

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カスタマーエンゲージメントCCaaSソリューション storm


オムニチャネルクラウド型コンタクトセンターソリューションプロバイダー

詳細



会社概要

企業がありとあらゆる問い合わせに対応するには、信頼性の高いオムニチャネルサービスが必要です。Content
Guruのクラウドコンタクトセンターサービスを使用することで、どのコンタクトチャネルでも、そしてどのような状況においても、必要なサービスを99.999％の可用性で提供できます。






クラウドのパワーを
活用

カスタマーエクスペリエンスの
向上

カスタマーエクスペリエンスは企業の成功にとって重要ですが、顧客の要求は常に変化しています。顧客は、いつでもどんなデバイスからでもコンタクトできること、そしてパーソナライズされた対話ができることを期待しています。Content
Guruは、どのようなニーズに対しても、すべてのチャネルで効率的なインタラクションを提供し、進化する顧客の期待に企業が応え続けられることを保証します。

成約率の最大化

顧客のニーズと行動を理解することで、受注の可能性が大幅に高まります。すべてのインタラクションの中心に顧客データを配置する信頼性の高いソリューションを使用すれば、顧客との間に最も効果的な関係を築くことが可能になります。

コスト削減

非効率なプロセス、労働力の減少、低品質のカスタマーサービスといった問題がある場合、コストは増大します。Content
Guruなら、資産を最大限に活用してコスト効率を最適化し、エージェントエクスペリエンスを改善してスタッフの定着率を高めて、企業へのロイヤルティを刺激するカスタマーエクスペリエンスを提供できます。



迅速なスケールアップ

アクセスの急増は、重大な出来事に起因して発生する場合が多く、したがって、顧客をサポートする情報を提供することが一層重要になります。Content
Guruは、カスタマーエクスペリエンスを犠牲にすることなくアクセスの急増への対処を可能にします。重大な出来事の間も、問い合わせを先取りしたマスコミュニケーションを積極的に送出し、どのような状況においても適切なエージェントやチャットボットに顧客をルーティングして、カスタマーエンゲージメントのレベルを維持します。

どんな方法でも

(WHATEVER)

顧客は自分の好きな手段で企業と　コミュニケーションが取れることを期待しています。

ソリューション：オムニチャネル

どこからでも

(WHEREVER)

顧客は世界中のどこからでも企業やブランドにコンタクトできることを期待しています。

ソリューション： 効果的なスケジューリング

どんなときでも

(WHENEVER)

顧客はいつでも、またどのような用件でも、企業とコミュニケーションが取れることを期待しています。

ソリューション： インテリジェントオートメーション


他にお知りになりたいことはございますか？

お問い合わせ


製品

ソリューション

会社概要

お問い合わせ

製品

 * storm DTA
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 * storm CONTACT: SOCIAL
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 * storm RECORDER
 * storm WFM

課題

 * コストの削減
 * 成約率の最大化
 * カスタマーエクスペリエンスの向上
 * 迅速な スケールアップ
 * コンプライアンス

CONTACT & SOCIAL

 * Content Guru France
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 * 
 * 

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