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HELPDESK TICKETING SYSTEM

Ticketing software for your support team. Tracks customer requests, fully
integrates with your mailbox. This is the "on-premises" version. We also have
the SaaS one.

Try online Download Pricing




EMAIL TICKETING SYSTEM

POP3/IMAP/Exchange/SMTP

We have all the bells and whistles, but our primary focus is two-way email
ticketing. Our help desk app instantly turns incoming emails into trouble
tickets, and sends out automatic email notifications to both users and agents.
More on emails...


PAINLESS TICKET MANAGEMENT

We know how you feel

"Who is this customer? What's their company name again? Haven't we already
answered that? Who's handling this email?" Spend less time figuring that out and
never be annoyed by another support email again.


BUILT BY FORMER SYSADMINS

Founders & devs with helpdesk background

Everyone on the team has some customer support background. Answering tickets,
helping clients, patching cables, fixing servers & dealing with overpaid
consultants... We know what it's like.


SAAS VERSION AVAILABLE

Cloud-hosted, no hardware headaches

We offer a SaaS help desk application too. Save yourself from hardware headaches
and installation procedures, leave that to us. Our cloud servers are run by AWS,
secured and fine-tuned by our best engineers.


INCIDENT TRACKING

With all the "must-have's"

Assign agents to different areas. Manage ticket permissions. Track your assets
and SLA's. Attach documents, screenshots, PDFs, live chat with customers or even
record a short video right from your browser. Maintain a knowledge-base. Tag and
categorize tickets. All powered by the most advanced technical platform - MS SQL
Server and ASP.NET.


PLUGS INTO YOUR IT SYSTEMS

SAML, Active Directory, API

Optional Windows-integrated authentication easily connects Jitbit helpdesk
ticketing system with your existing Active Directory users catalog. You can also
connect to MS Exchange via EWS or IMAP, integrate with JIRA issue tracker or
GitHub and many other apps


OUR SOFTWARE IS BEING USED AT:



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WHAT IS A HELP DESK TICKETING SYSTEM?

IT ticketing system is a software app, that converts all incoming tech support
requests into tickets and stores them in one central database for later
management. Requests come in via email, live chat, text-messages, phone calls -
all go into the same storage, where help desk agents can add their responses and
keep track of tickets.

Jitbit is an affordable, fast, lightweight and good-looking Ticketing System for
your customer support team.


ALL TICKETS AT A GLANCE

The main screen of the help desk software features a powerful grid showing all
the information on your current tickets. You can easily sort and filter the
requests, review the current statistics and even perform "bulk" operations
without leaving the page. For example, assign multiple tickets to agents, merge,
close, delete tickets or even post a reply to multiple tickets at once.
Different queues let you switch between "all", "in progress" and "unanswered"
tickets. In addition, you can switch to the "assigned to me" tickets, requests
from a specific company, a specific customer etc.

Whether you're a tech support "agent", an "administrator" or a "manager", the
grid easily adjusts to your current needs. This is the screen you're gonna be
looking at for the most part of your workday, so we've literally spent years
polishing it.

The ticket list updates in real-time. You don't ever need to refresh the page -
the data is always up to date, showing convenient popups as new tickets arrive.

Everything you need to manage your customer service. All at your fingertips.


EVERYTHING IS NEATLY ORGANIZED

When you click an individual ticket, you see all the case details on a single
page. The entire conversation, attachments, private messages and any other
activity. You no longer need to dig through your support mailbox trying to find
"that email we received from this customer a week ago".




TONS OF FEATURES - BUT HIDDEN UNTIL YOU NEED THEM

We know how hard it is to deal with hundreds of tickets every day. That’s why we
created a help desk tool that simplifies the process rather than making it more
complicated.

It’s designed to seamlessly integrate into your business's service desk or a
call center. And offer all of those essential help desk features you’ll soon
come to rely on.

Our IT ticketing software provides two-way email integration, file attachments,
powerful ticket search, a Knowledge Base and so much more.

But the best part is – if you don't need a particular feature, you probably
won't even see it. It won't get in your way until your actually need it.




CATEGORIES & TAGS

A typical helpdesk agent's workday involves a lot more than just writing replies
to customers. We need to move tickets around, merge and link them together,
glance at the "previous tickets from this company", search for similar tickets
etc. We probably spend half of our day doing all those things.

Support tickets are being assigned to "categories" - that's the main feature to
help you organize things up a little. You can classify tickets into categories
manually, make customers choose a category during the ticket creation or do this
automatically via Automation Rules (see below) and email engine settings.
Categories provide many additional benefits - you can assign categories to
specific team members, build reports using only the tickets you need, easily
search for tickets and more

You can also add tags to your tickets, using tags in addition to categories to
fine tune your layout even more. A ticket can even have multiple tags assigned
to it. A good example is a "feature request" tag to easily find all the ongoing
feature requests.




HELPDESK REPORTS

Our Reports make it easy to keep an eye on your IT-team performance. Jitbit has
a set of built-in reports that will give you the insight you need to develop and
improve your customer service. And the "custom report" tool that lets you
quickly build your own reports.


AUTOMATION RULES

Always writing the same old responses to the same old queries? Bored of the
repetitive parts of the job? Jitbit’s Automation Rules (very popular among our
power users) can deal with some of that everyday stuff for you.

Our powerful, built-in "if this, do that" module helps you automate a heap of
boring tasks and send SLA alerts. Save time for those customer queries that
require a personal touch.


IOS & ANDROID

Jitbit Helpdesk comes bundled with free iOS and Android mobile ticketing apps.
They are incredibly fast even on slow connections and come with all those great
help desk features. And, just like the desktop version, they’re incredibly well
designed.

So as long as you have your smartphone or tablet at hand, you can provide the
best customer support wherever you find yourself.


KNOWLEDGE-BASE & WEB-PORTAL FOR END-USERS

Help your customers find answers they need with our searchable FAQ and Knowledge
Base with built in analytics. Customers can also access the self-service web
portal and track their tickets, submit new requests or chat with a help desk
agent. All the ITSM best practices.

Create a seamless experience for your customers with web portal customization.
Add your logo, favicon or custom CSS and HTML. Additionally track visits with
Google Analytics (or any other JavaScript tracking).







> Both me and my co-founder have years of tech-support background. And I'm so
> proud of the work we've done on our latest version. Amazing new UI, improved
> reporting, performance, outstanding email integration etc. We see new
> customers switching from Zendesk, Freshdesk, Happyfox and other tools - every
> day.
> — Alex, founder and CEO




SUPPORT TICKET LIFECYCLE

Here's how Jitbit's simple ticket system tracks and handles your customers'
requests and saves your technicians' time:

 1. A customer creates a ticket using the self-service portal, the live-chat
    widget on your website or by sending an email to a support mailbox.
    
 2. Support agents responsible for the ticket category are notified of the new
    issue and "take" or are "assigned to" the ticket.
    
 3. Jitbit Helpdesk includes an integrated message board for every ticket. Here
    customers and technicians can post updates and interact with each other via
    email or the web app privately or publicly.
    
 4. Once the issue is resolved it can be further published to the help desk
    Knowledge Base, leaving a record of useful information for future customers.


LISTED IN "10 BEST HELP DESK SOLUTIONS OF 2020"

We know, "yet another help desk software". We’ll save you some time and point
out the key reasons why Jitbit offers something different to the rest:

 1. Rated as #7 solution in "20 Best Help Desks" by Finances Online
 2. Trusted by thousands of customers
 3. Affordable - lowest possible price on the market.
 4. Full-blown - Jitbit has everything you’d expect from a ticketing app. That
    means two-way email integration, a user-friendly interface, file
    attachments, ticket management, asset management, live chat. Here's a
    detailed features list.
 5. Hosted or self-hosted - the majority of our customers choose the "SaaS"
    version, but many IT departments prefer having an "on-premises" version
    running on their servers.


TRIAL VERSIONS

Try our help desk:

 * Download the non-expiring trial version: and try the product on your server.
 * Try the hosted version free for 21-days.


WHY JITBIT?

 * Extremely affordable and all plans include free upgrades within one year and
   discounted upgrades afterwards.
 * Email integration - instantly turns emails into help desk tickets, and sends
   out automatic email notifications to both users and support engineers.
 * Integrates into your website - generates a support-widget for your web pages.
   Just copy-paste two lines of JavaScript to your webpage and that's it - you
   now have a support form with a live chat.
 * FREE trial version has no expiration (download and test as long as you need)
 * Unlimited - similar web-based software is priced $100-200 "per seat", while
   Jitbit is unlimited.
 * Extremely Easy for both end-users and help desk agents. Takes seconds to
   setup (run the installer and start working in seconds).
 * Reliable - most advanced technical platform: Microsoft ASP.NET and MS SQL
   Server


KEY FEATURES

 * Case management - organize and categorize incoming requests
 * Web-based - accessible from anywhere with just a browser, works on
   smartphones and touch devices.
 * File attachments - post documents, screenshots and PDFs.
 * Asset management - track your assets, assign them to your users
 * Knowledge base and Reports with an option to export to Excel
 * Secure - different user roles and security permissions (team members can be
   assigned to different areas, no customer can see someone else's data, etc)
 * Flexible - possible Windows-integrated authentication - integrate the
   IT-ticketing system with your existing Active Directory users catalog
 * Multilingual - Help Desk has been translated to 25 different languages
   including: English, Arabic, Chinese, Croatian, Czech, Danish, Dutch,
   Estonian, Finnish, French, German, Hebrew, Hungarian, Hindi, Italian,
   Latvian, Lithuanian, Norwegian, Portuguese, Slovakian, Slovenian, Spanish,
   Swedish, Turkish etc.
 * Source codes - C# source codes available for developers
 * Full list of features

View the end-user manual and the installation docs for admins

Helpdesk features Hosted vs On-Premises Zendesk vs. Jitbit Outlook Help Desk A
Simple Support Ticket System System Requirements JIRA and other integrations
Help Desk Demo Email ticketing system GDPR Compliant Help Desk Software How does
it work? HelpDesk Source Codes ASP.NET help desk Helpdesk API Case Studies
Customer reviews User guide FAQ Version history Download now Pricing

Small enough to be personal, big enough to be stable.





JITBIT SOFTWARE

 * Blog
 * About
 * Contact us
 * Support
 * Privacy policy
 * Terms


HELPDESK

 * Helpdesk ticketing system
 * Pricing - self-hosted
 * Pricing - SaaS
 * SaaS helpdesk
 * Documentation


FEATURES

 * Helpdesk features list
 * Single sign on
 * API
 * Zendesk vs Jitbit vs Spiceworks

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