answers.microsoft.com
Open in
urlscan Pro
2a02:26f0:7100:9a5::3432
Public Scan
URL:
https://answers.microsoft.com/en-us/msoffice/forum/all/how-do-i-fix-onedrive-sync-issues/58e19481-46c6-42cf-9106-250944bba6f7
Submission: On October 14 via manual from US — Scanned from DE
Submission: On October 14 via manual from US — Scanned from DE
Form analysis 5 forms found in the DOM
Name: searchForm — GET /en-us/search/search
<form class="c-search" autocomplete="off" id="searchForm" name="searchForm" role="search" action="/en-us/search/search" method="GET" data-seautosuggest="" data-seautosuggestapi="https://www.microsoft.com/msstoreapiprod/api/autosuggest"
data-m="{"cN":"GlobalNav_Search_cont","cT":"Container","id":"c3c1c9c3m1r1a1","sN":3,"aN":"c1c9c3m1r1a1"}" aria-expanded="false">
<input id="cli_shellHeaderSearchInput" aria-label="Search Expanded" aria-autocomplete="list" aria-expanded="false" aria-controls="universal-header-search-auto-suggest-transparent" aria-owns="universal-header-search-auto-suggest-ul" type="search"
name="SearchTerm" role="combobox" placeholder="Search the Community" data-m="{"cN":"SearchBox_nav","id":"n1c3c1c9c3m1r1a1","sN":1,"aN":"c3c1c9c3m1r1a1"}" data-toggle="tooltip"
data-placement="right" title="Search the Community">
<button id="search" aria-label="Search the Community" class="c-glyph" data-m="{"cN":"Search_nav","id":"n2c3c1c9c3m1r1a1","sN":2,"aN":"c3c1c9c3m1r1a1"}" data-bi-mto="true"
aria-expanded="false" disabled="disabled">
<span role="presentation">Search</span>
<span role="tooltip" class="c-uhf-tooltip c-uhf-search-tooltip">Search the Community</span>
</button>
<div class="m-auto-suggest" id="universal-header-search-auto-suggest-transparent" role="group">
<ul class="c-menu" id="universal-header-search-auto-suggest-ul" aria-label="Search Suggestions" aria-hidden="true" data-bi-dnt="true" data-bi-mto="true" data-js-auto-suggest-position="default" role="listbox" data-tel="jsll"
data-m="{"cN":"search suggestions_cont","cT":"Container","id":"c3c3c1c9c3m1r1a1","sN":3,"aN":"c3c1c9c3m1r1a1"}"></ul>
<ul class="c-menu f-auto-suggest-no-results" aria-hidden="true" data-js-auto-suggest-postion="default" data-js-auto-suggest-position="default" role="listbox">
<li class="c-menu-item"> <span tabindex="-1">No results</span></li>
</ul>
</div>
</form>GET /en-us/search/search
<form action="/en-us/search/search" autocomplete="off" class="c-search alignCenterBlock" id="homeSearchForm" method="get">
<div class="autoSuggestCtrl" role="search">
<span class="autoSuggestCtrlText">Choose where you want to search below</span>
<input id="searchFormInputTxt" role="combobox" aria-haspopup="true" aria-expanded="false" aria-label="Search within Microsoft 365 and Office" aria-owns="searchCategory" type="search" name="SearchTerm"
placeholder="Search within Microsoft 365 and Office">
<input type="hidden" id="IsSuggestedTerm" name="IsSuggestedTerm" value="false">
<input type="hidden" id="tab" name="tab" value="">
<input type="hidden" id="isFilterExpanded" name="isFilterExpanded" value="false">
<input type="hidden" id="from" name="from" value="threadpagesearchbar">
<button id="searchFormBtn" name="searchFormBtn" role="button" class="c-glyph" aria-label="Search the Community">
<span class="uhf-v1-only x-screen-reader" style="display: none;"></span>
<span class="uhf-v2-only" role="presentation" style="display: none;">Search</span>
<span class="search-tooltip" role="tooltip">Search the Community</span>
</button>
</div>
<div id="categoryList" class="dropNavForSearch" aria-hidden="true">
<div id="mainSearchScoping">
<ul id="searchCategory" role="listbox" aria-labelledby="searchFormBtn">
<li>
<a data-bi-id="linkFindForum-" href="#" role="option" class="forumSelect" data-forum="" data-filter="">Search the community and support articles</a>
</li>
<li>
<a data-bi-id="linkFindForum-msoffice" href="#msoffice" role="option" class="forumSelect" data-forum="msoffice" data-filter="">Microsoft 365 and Office</a>
</li>
<li>
<a data-bi-id="linkFindForum-msoffice" href="#msoffice" role="option" class="forumSelect" data-forum="msoffice" data-filter="msoffice_drive">OneDrive</a>
</li>
<li>
<a id="linkFindMember" href="#" class="forumSelect horizontalLine" role="option" data-forum="" data-filter="member">Search Community member</a>
</li>
</ul>
</div>
</div>
<input id="CurrentScope_ForumName" name="CurrentScope.ForumName" type="hidden" value="msoffice">
<input id="CurrentScope_Filter" name="CurrentScope.Filter" type="hidden" value="msoffice_drive">
<input id="ContentTypeScope" name="ContentTypeScope" type="hidden" value="">
</form><form class="ratingForm">
<button class="c-glyph" type="button" name="1" title="Rate 1 star (worst rating)" aria-label="Rate 1 star (worst rating)" itemprop="worstRating" data-bi-dnt=""
data-bi-tags="{"translatedTo":"","translatedFrom":"","hasPrivateMessage":false}"></button>
<button class="c-glyph" type="button" name="2" title="Rate 2 stars" aria-label="Rate 2 stars" data-bi-dnt=""
data-bi-tags="{"translatedTo":"","translatedFrom":"","hasPrivateMessage":false}"></button>
<button class="c-glyph" type="button" name="3" title="Rate 3 stars" aria-label="Rate 3 stars" data-bi-dnt=""
data-bi-tags="{"translatedTo":"","translatedFrom":"","hasPrivateMessage":false}"></button>
<button class="c-glyph" type="button" name="4" title="Rate 4 stars" aria-label="Rate 4 stars" data-bi-dnt=""
data-bi-tags="{"translatedTo":"","translatedFrom":"","hasPrivateMessage":false}"></button>
<button class="c-glyph" type="button" name="5" title="Rate 5 stars (best rating)" aria-label="Rate 5 stars (best rating)" itemprop="bestRating" data-bi-dnt=""
data-bi-tags="{"translatedTo":"","translatedFrom":"","hasPrivateMessage":false}"></button>
</form><form class="ratingForm">
<button class="c-glyph" type="button" name="1" title="Rate 1 star (worst rating)" aria-label="Rate 1 star (worst rating)" itemprop="worstRating" data-bi-dnt=""
data-bi-tags="{"translatedTo":"en-us","translatedFrom":"en-us","hasPrivateMessage":false}"></button>
<button class="c-glyph" type="button" name="2" title="Rate 2 stars" aria-label="Rate 2 stars" data-bi-dnt=""
data-bi-tags="{"translatedTo":"en-us","translatedFrom":"en-us","hasPrivateMessage":false}"></button>
<button class="c-glyph" type="button" name="3" title="Rate 3 stars" aria-label="Rate 3 stars" data-bi-dnt=""
data-bi-tags="{"translatedTo":"en-us","translatedFrom":"en-us","hasPrivateMessage":false}"></button>
<button class="c-glyph" type="button" name="4" title="Rate 4 stars" aria-label="Rate 4 stars" data-bi-dnt=""
data-bi-tags="{"translatedTo":"en-us","translatedFrom":"en-us","hasPrivateMessage":false}"></button>
<button class="c-glyph" type="button" name="5" title="Rate 5 stars (best rating)" aria-label="Rate 5 stars (best rating)" itemprop="bestRating" data-bi-dnt=""
data-bi-tags="{"translatedTo":"en-us","translatedFrom":"en-us","hasPrivateMessage":false}"></button>
</form><form class="ratingForm">
<button class="c-glyph" type="button" name="1" title="Rate 1 star (worst rating)" aria-label="Rate 1 star (worst rating)" itemprop="worstRating" data-bi-dnt=""
data-bi-tags="{"translatedTo":"","translatedFrom":"","hasPrivateMessage":false}"></button>
<button class="c-glyph" type="button" name="2" title="Rate 2 stars" aria-label="Rate 2 stars" data-bi-dnt=""
data-bi-tags="{"translatedTo":"","translatedFrom":"","hasPrivateMessage":false}"></button>
<button class="c-glyph" type="button" name="3" title="Rate 3 stars" aria-label="Rate 3 stars" data-bi-dnt=""
data-bi-tags="{"translatedTo":"","translatedFrom":"","hasPrivateMessage":false}"></button>
<button class="c-glyph" type="button" name="4" title="Rate 4 stars" aria-label="Rate 4 stars" data-bi-dnt=""
data-bi-tags="{"translatedTo":"","translatedFrom":"","hasPrivateMessage":false}"></button>
<button class="c-glyph" type="button" name="5" title="Rate 5 stars (best rating)" aria-label="Rate 5 stars (best rating)" itemprop="bestRating" data-bi-dnt=""
data-bi-tags="{"translatedTo":"","translatedFrom":"","hasPrivateMessage":false}"></button>
</form>Text Content
Skip to main content
Microsoft
Community
Community
Community
* Home
* Products
* Bing
* Gaming and Xbox
* Microsoft 365 and Office
* Microsoft 365 Insider
* Microsoft Advertising
* Microsoft Edge
* Microsoft Teams
* Outlook
* Skype
* Surface
* Windows
* Windows Client for IT Pros
* Windows Insider Program
* Windows Server
*
* Get Started
* Ask a Question
*
*
* Tips for Beginners
* FAQ
* Community Code of Conduct
--------------------------------------------------------------------------------
* Visit the Community Center
*
* Meet our Community Leaders
* More
* Ask a question
* Buy Microsoft 365
* All Microsoft
* GLOBAL
* Microsoft 365
* Teams
* Copilot
* Windows
* Surface
* Xbox
* Deals
* Small Business
* Support
* Software Software
* Windows Apps
* AI
* Outlook
* OneDrive
* Microsoft Teams
* OneNote
* Microsoft Edge
* Skype
* PCs & Devices PCs & Devices
* Computers
* Shop Xbox
* Accessories
* VR & mixed reality
* Certified Refurbished
* Trade-in for cash
* Entertainment Entertainment
* Xbox Game Pass Ultimate
* PC Game Pass
* Xbox games
* PC and Windows games
* Movies & TV
* Business Business
* Microsoft Cloud
* Microsoft Security
* Dynamics 365
* Microsoft 365 for business
* Microsoft Power Platform
* Windows 365
* Microsoft Industry
* Small Business
* Developer & IT Developer & IT
* Azure
* Developer Center
* Documentation
* Microsoft Learn
* Microsoft Tech Community
* Azure Marketplace
* AppSource
* Visual Studio
* Other Other
* Microsoft Rewards
* Free downloads & security
* Education
* Gift cards
* Licensing
* Unlocked stories
* View Sitemap
Search Search the Community
* No results
Cancel
Sign in to your account
Sign in
We use optional cookies to improve your experience on our websites, such as
through social media connections, and to display personalized advertising based
on your online activity. If you reject optional cookies, only cookies necessary
to provide you the services will be used. You may change your selection by
clicking “Manage Cookies” at the bottom of the page. Privacy Statement
Third-Party Cookies
Accept Reject Manage cookies
Choose where you want to search below Search Search the Community
* Search the community and support articles
* Microsoft 365 and Office
* OneDrive
* Search Community member
Ask a new question
JG
Jim Garner1
Created on January 30, 2023
HOW DO I FIX ONEDRIVE SYNC ISSUES?
I am trying to transfer files to a new computer using the 100 gb version of
onedrive. During the transfer the process got interrupted and now only a small
number of files are on my new computer. The files that are on the new computer
get synced between the computers when modified. All the files are still on my
old computer. There are no sync issues showing up in onedrive on the new
computer and there is not a repair option. I have tried all the suggested
solutions including turning backup on and off and re-installing the one-drive
app. I have signed into one drive from both computers. The old computer shows
all the files on that computer whereas on the new computer onedrive only shows
files on that computer. I have tried to contact microsoft but it appears they
have discontinued telephone and chat support even for their paid products. Any
help would be appreciated.
This thread is locked. You can vote as helpful, but you cannot reply or
subscribe to this thread.
I have the same question (106)
Report abuse
REPORT ABUSE
Type of abuse Harassment or threats Inappropriate/Adult content Nudity Profanity
Software piracy Spam/Advertising/Phishing, and Scam Virus/Spyware/Malware danger
Other Term of Use or Code of Conduct violation Hate Speech and Discrimination
Suicide or self-injury Child exploitation or abuse
Harassment is any behavior intended to disturb or upset a person or group of
people. Threats include any threat of violence, or harm to another. Any content
of an adult theme or inappropriate to a community web site. Any image, link, or
discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating,
or showing disrespect. Any behavior that appears to violate End user license
agreements, including providing product keys or links to pirated software.
Unsolicited bulk mail or bulk advertising Any link to or advocacy of virus,
spyware, malware, or phishing sites. Any other inappropriate content or behavior
as defined by the Terms of Use or Code of Conduct. Hateful content that attacks,
insults, or degrades someone because of a protected trait, such as their race,
ethnicity, gender, gender identity, sexual orientation, religion, national
origin, age, disability status, or caste. Any content about suicide and
self-harm that could be dangerous. Any image, link, or discussion related to
child pornography, child nudity, or other child abuse or exploitation.
Details (required):
250 characters remaining
Report Anonymously
Cancel Submit
THANK YOU.
Reported content has been submitted
Close
REPLIES (3)
BJ
Blessing Jack
* Independent Advisor
Replied on January 30, 2023 Report abuse
Hi Jim G, Thank you for reaching out to us. I am Blessing, an independent
advisor here and a Microsoft user like you. You can try resetting OneDrive on
the new computer as that often fix sync issues. You won't lose any data by
resetting OneDrive. To reset the OneDrive desktop sync app in Windows, follow
steps below: 1. Press the Windows key and R to open the Run dialog box, enter
wsreset.exe, then select OK. 2. A blank Command Prompt window will open, and
after about ten seconds the window will close. You can close the Microsoft Store
window. 3. If OneDrive is still not syncing, press the Windows key and R again.
4. Copy this and paste it into the dialog window, then press OK.
%localappdata%\Microsoft\OneDrive\onedrive.exe /reset If you see a "Windows
cannot find..." message, copy and paste this instead, then press OK. C:\Program
Files\Microsoft OneDrive\onedrive.exe /reset If you see a "Windows cannot
find..." message, copy and paste this instead, then press OK. C:\Program Files
(x86)\Microsoft OneDrive\onedrive.exe /reset 5. Manually restart OneDrive by
going to Start , type OneDrive in the search box, and then click on the OneDrive
desktop app. Source:
https://support.microsoft.com/office/34701e00-bf7b-42db-b960-84905399050c Hope
this helps!
REPORT ABUSE
Type of abuse Harassment or threats Inappropriate/Adult content Nudity Profanity
Software piracy Spam/Advertising/Phishing, and Scam Virus/Spyware/Malware danger
Other Term of Use or Code of Conduct violation Hate Speech and Discrimination
Suicide or self-injury Child exploitation or abuse
Harassment is any behavior intended to disturb or upset a person or group of
people. Threats include any threat of violence, or harm to another. Any content
of an adult theme or inappropriate to a community web site. Any image, link, or
discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating,
or showing disrespect. Any behavior that appears to violate End user license
agreements, including providing product keys or links to pirated software.
Unsolicited bulk mail or bulk advertising Any link to or advocacy of virus,
spyware, malware, or phishing sites. Any other inappropriate content or behavior
as defined by the Terms of Use or Code of Conduct. Hateful content that attacks,
insults, or degrades someone because of a protected trait, such as their race,
ethnicity, gender, gender identity, sexual orientation, religion, national
origin, age, disability status, or caste. Any content about suicide and
self-harm that could be dangerous. Any image, link, or discussion related to
child pornography, child nudity, or other child abuse or exploitation.
Details (required):
250 characters remaining
Report Anonymously
Cancel Submit
THANK YOU.
Reported content has been submitted
Close
81 people found this reply helpful
·
Was this reply helpful?
Yes No
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
JG
Jim Garner1
Replied on January 30, 2023 Report abuse
In reply to Blessing Jack's post on January 30, 2023
Thanks for your response.
REPORT ABUSE
Type of abuse Harassment or threats Inappropriate/Adult content Nudity Profanity
Software piracy Spam/Advertising/Phishing, and Scam Virus/Spyware/Malware danger
Other Term of Use or Code of Conduct violation Hate Speech and Discrimination
Suicide or self-injury Child exploitation or abuse
Harassment is any behavior intended to disturb or upset a person or group of
people. Threats include any threat of violence, or harm to another. Any content
of an adult theme or inappropriate to a community web site. Any image, link, or
discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating,
or showing disrespect. Any behavior that appears to violate End user license
agreements, including providing product keys or links to pirated software.
Unsolicited bulk mail or bulk advertising Any link to or advocacy of virus,
spyware, malware, or phishing sites. Any other inappropriate content or behavior
as defined by the Terms of Use or Code of Conduct. Hateful content that attacks,
insults, or degrades someone because of a protected trait, such as their race,
ethnicity, gender, gender identity, sexual orientation, religion, national
origin, age, disability status, or caste. Any content about suicide and
self-harm that could be dangerous. Any image, link, or discussion related to
child pornography, child nudity, or other child abuse or exploitation.
Details (required):
250 characters remaining
Report Anonymously
Cancel Submit
THANK YOU.
Reported content has been submitted
Close
2 people found this reply helpful
·
Was this reply helpful?
Yes No
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
BJ
Blessing Jack
* Independent Advisor
Replied on January 31, 2023 Report abuse
Jim G, thank you for your feedback. I am glad you were able to contact support
and your issue was resolved. Thank you for sharing this information with the
community.
REPORT ABUSE
Type of abuse Harassment or threats Inappropriate/Adult content Nudity Profanity
Software piracy Spam/Advertising/Phishing, and Scam Virus/Spyware/Malware danger
Other Term of Use or Code of Conduct violation Hate Speech and Discrimination
Suicide or self-injury Child exploitation or abuse
Harassment is any behavior intended to disturb or upset a person or group of
people. Threats include any threat of violence, or harm to another. Any content
of an adult theme or inappropriate to a community web site. Any image, link, or
discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating,
or showing disrespect. Any behavior that appears to violate End user license
agreements, including providing product keys or links to pirated software.
Unsolicited bulk mail or bulk advertising Any link to or advocacy of virus,
spyware, malware, or phishing sites. Any other inappropriate content or behavior
as defined by the Terms of Use or Code of Conduct. Hateful content that attacks,
insults, or degrades someone because of a protected trait, such as their race,
ethnicity, gender, gender identity, sexual orientation, religion, national
origin, age, disability status, or caste. Any content about suicide and
self-harm that could be dangerous. Any image, link, or discussion related to
child pornography, child nudity, or other child abuse or exploitation.
Details (required):
250 characters remaining
Report Anonymously
Cancel Submit
THANK YOU.
Reported content has been submitted
Close
4 people found this reply helpful
·
Was this reply helpful?
Yes No
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
QUESTION INFO
--------------------------------------------------------------------------------
Last updated October 14, 2024 Views 43,351 Applies to:
* Microsoft 365 and Office
* /
* OneDrive
* /
* For home
* /
* Windows
What's new
* Surface Pro
* Surface Laptop
* Surface Laptop Studio 2
* Surface Laptop Go 3
* Microsoft Copilot
* AI in Windows
* Explore Microsoft products
* Windows 11 apps
Microsoft Store
* Account profile
* Download Center
* Microsoft Store support
* Returns
* Order tracking
* Certified Refurbished
* Microsoft Store Promise
* Flexible Payments
Education
* Microsoft in education
* Devices for education
* Microsoft Teams for Education
* Microsoft 365 Education
* How to buy for your school
* Educator training and development
* Deals for students and parents
* Azure for students
Business
* Microsoft Cloud
* Microsoft Security
* Dynamics 365
* Microsoft 365
* Microsoft Power Platform
* Microsoft Teams
* Microsoft 365 Copilot
* Small Business
Developer & IT
* Azure
* Developer Center
* Documentation
* Microsoft Learn
* Microsoft Tech Community
* Azure Marketplace
* AppSource
* Visual Studio
Company
* Careers
* About Microsoft
* Company news
* Privacy at Microsoft
* Investors
* Diversity and inclusion
* Accessibility
* Sustainability
English (United States) Your Privacy Choices Opt-Out Icon Your Privacy Choices
Your Privacy Choices Opt-Out Icon Your Privacy Choices Consumer Health Privacy
* Sitemap
* Contact Microsoft
* Privacy
* Manage cookies
* Terms of Use
* Trademarks
* Safety & eco
* Recycling
* About our ads
* © Microsoft 2024
This site in other languages x
* Čeština
* Dansk
* Deutsch
* Español
* Français
* Italiano
* Magyar
* Nederlands
* Norsk Bokmål
* Polski
* Português
* Suomi
* Svenska
* Türkçe
* Ελληνικά
* Русский
* עברית
* العربية
* ไทย
* 한국어
* 中文(简体)
* 中文(繁體)
* 日本語
https://answers.microsoft.com/en-us/site/disambigsilentsignin