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 * Home
 * PARTNER WITH US
   * Self-Directed Organizations
   * Home & Community Care
   * Acute, Post-Acute & Rehab
   * Payers & Managed Care
 * EVIDENCE BASE
 * NEWS
 * ABOUT US
   * ABOUT US
   * CAREERS
 * SIGN UP
 * LOGIN



Trualta Demo ShowcaseNoah Pratt2022-07-06T12:11:19-04:00


WHAT IS TRUALTA?

Trualta is a web-based education platform to help families build skills to
manage care at home for aging loved ones. We partner with AAA’s to deliver
personalized, on-demand training in a AAA-branded portal, with local content,
data and reporting to track outcomes.


TAKE A FIVE MINUTE TOUR






FREQUENTLY ASKED QUESTIONS

WHAT IS THE ROLE OF STAFF IN REMOTE CAREGIVER PROGRAMS?

When engaging with caregivers remotely, we find most organizations use an
initial phone assessment or intake to understand the family’s needs. At this
point, staff will identify which programs or services will be most helpful to
the caregiver. Many will follow-up these calls with emails offering further
information (although it is often reported that clients are not frequently
checking email, more on that below). The solutions offered vary by organization,
from information and referral (often directing the caregiver to available
resources in the community) to enrollment in full case management (depending on
qualifying criteria). Our partners are often seeking tangible solutions that
have immediate benefit for the caregiver.
Our goal is to equip remote staff with programs that provide short-term benefit
and foster self-efficacy. We believe that self-efficacy, often achieved by
learning new caregiving skills, leads to increased confidence and reduced
burden. By definition, self-efficacy is one’s belief in their ability to succeed
in specific situations – in this case, an overwhelming caregiving situation.
There is significant evidence linking self-efficacy to reduced caregiver
burnout. Given that staff can’t be in front of the caregiver, it is increasingly
important that they have a toolkit of supports focused on improving caregiver
confidence.
HOW MUCH STAFF TIME IS REQUIRED?

We believe that a good caregiver support program can supplement your existing
outreach and activities but doesn’t have to replace or overhaul the great work
that social workers, case managers, and other staff do to engage clients and
families everyday. All care situations are unique, and it’s helpful to have
programs in your “toolkit” that can be offered without a major staff time
commitment. Programs need to be simple and easy to understand – after all, if
staff members struggle with the offering (or the technology, more on that
below), caregivers are unlikely to perceive that the program is easy to use.
At Trualta, we train staff members to use our portal in a one-hour webinar call.
We offer reminders, handouts and quick reference guides to support staff to ramp
up quickly. We include simulations and practice questions in training to help
staff become comfortable engaging families with our educational resources. We
simplify the registration process for families so staff can explain the program
and register a user in 10-minutes.
HOW DO YOU FOLLOW-UP IF CAREGIVERS ARE NOT USING EMAIL?

We often hear from agencies that caregivers are not checking email frequently.
While this varies by community, in our experience organizations often
underestimate the connectivity of their older adult population. Emphasizing ease
of use when providing online resources is an important part of fostering buy-in
with caregivers that are less inclined to spend time online.
It’s important to remove any friction that may arise from caregivers who
struggle with email. For example, if they don’t receive an email, provide a link
verbally over the phone with the same information. When it comes to education
and skills, we learned that print resources are often important to establish
credibility and transition the caregiver online; if you have printed material
available, mail it or allow clients to pick up material at a community partner
in your network. We find higher engagement with print + digital solutions and
try to equip our partners with a combination of material.
WHAT IF MY STAFF ARE NOT TECH-SAVVY?

In our experience, the more comfortable staff are with a tech-enabled
intervention, the more likely caregivers are to engage. After all, it’s hard to
encourage clients to use an online resource if you yourself, as the staff
person, are not able to confidently use it.
A thoughtful caregiver program is designed to support the staff member almost as
much as the caregiver. Aside from a simple and straightforward workflow, it is
important to train staff on how to use it. In fact, we quiz our staff at the end
of training to make sure they understand how to use and promote the program to
caregivers. Staff should be able to access the program as if they were a
caregiver, so they understand the resource and have firsthand experience as a
user.
DOES OUR IT TEAM NEED TO BE INVOLVED?

Most technology solutions can be hosted remotely (i.e., “in the cloud”) while
still maintaining all privacy and security standards that are critical for
healthcare providers, payers and social service organizations. While sometimes a
sign-off from IT is required, configuring and delivering a caregiver
intervention should not require significant time or resources from your IT
department.



“This should be an ongoing part of the caregiving experience for anyone dealing
with Alzheimer’s-Dementia”

“I could go at my own pace and I could select the sessions that were most
appropriate to my caregiving experience at the time.”

“The tips and ways to deal with situations are very helpful. I am able to use
all that I learned to make caring easier.”


See what our caregivers are saying…

Download our Quick Guide




SET UP A CALL





LEDA ROSENTHAL

Director of Growth
Leda@Trualta.com
1-800-214-5085 ext 1





JONATHAN DAVIS

Founder
Jonathan@Trualta.com
646-599-5972





Trualta is a personalized, skills-based training platform for family members
caring for aging loved ones living at home.




CONTACT INFORMATION

 * info@trualta.com
 * 1-800-214-5085



OUR OFFICES

 * US Headquarters
   825 Edmond St.
   St. Joseph, MO, 64501

 * Canada Headquarters
   7 Bayview Station Rd
   Ottawa, ON K1Y 2C5






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