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 * MEDIA RELEASES


REFRESHED SINGPASS REFLECTS IMPROVED SERVICES AND DRIVES DIGITAL INNOVATIONS
WITH PRIVATE SECTOR

04 MAR 2021


REFRESHED SINGPASS REFLECTS IMPROVED SERVICES AND DRIVES DIGITAL INNOVATIONS
WITH PRIVATE SECTOR

Singpass now offers access to more than 1,400 everyday services and empowers
close to 200 private sector organisations

The Government Technology Agency (GovTech) today announced the refreshed
Singpass brand identity, the first in 18 years, with a new logo that marks its
evolution of becoming Singapore’s trusted national digital identity. Today,
Singpass offers residents greater convenience and accessibility when transacting
with the Government and private sector, both online and in person.

In the last three years, more than 10 features have been added to Singpass. From
the introduction of the Singpass app in October 2018 to new features such as
Digital IC, Face Verification and digital signing, Singpass has been evolving
and now powers more than 1,400 services offered by over 340 public and private
sector organisations. Its user base has also grown significantly. Of the 4
million residents on Singpass, more than 2.5 million users are on the Singpass
app with over 90% of them using the app at least once a month. The Singpass app
is also one of the most downloaded apps in Singapore in 2020 and has tripled its
user base in the past year.

Singpass has also played an important role in the fight against Covid-19.
Besides supporting contact tracing efforts with SafeEntry check-ins via the
Singpass app, transactions facilitated by Singpass last year doubled to over 170
million transactions as more people turned to digital transactions during the
pandemic.


SINGPASS IS EVEN BETTER NOW

A new look for an improved Singpass



The new Singpass logo features a logomark ‘i’ that represents both a human
silhouette and keyhole, reflecting the Government’s twin focus to provide
citizen-centric digital services while ensuring security and trust in our
national digital identity platform. The logo retains Singpass’ iconic red and
black colours with a modern typeface. It signifies the continuity of Singpass
services to meet the needs of residents and businesses in an increasingly
digitalised society. The new logo will be updated on the Singpass website and
app from 7 March 2021. At the heart of this rebrand is to deliver “an even
better Singpass” that offers new features and provides convenient access to a
larger range of services.

Co-creating innovative solutions with the industry

Businesses and agencies can tap on Singpass’ application programming interfaces
(APIs) to enable access or create new value-added services for Singapore
residents. The open APIs can be easily integrated with services of
organisations, big or small, to enhance customer experiences and improve
business efficiency. For example, the use of Singpass for customer logins
removes the need for organisations to maintain their own authentication
platforms and users can avoid the hassle of managing many different sets of
credentials.

Access to more everyday services across sectors

Residents can use Singpass to access more services across sectors – ranging from
banking and insurance, to healthcare and charities – and conveniently retrieve
their personal information, digitally sign documents and remotely authorise
transactions on their Singpass app, without using passwords. Digitalising
everyday transactions saves time for both residents and businesses as users no
longer have to submit hardcopy documents and streamlined processes result in
quicker approvals for applications.

Beyond digital transactions, the Digital IC has also been launched in the
Singpass app since September 2020 to offer users an alternative method of
identity verification[1], for example scanning their Digital IC barcode at
kiosks located in libraries and polyclinics.

Secure transactions with a trusted digital identity

Transactions are safer with the use of cryptographic technology in Singpass,
which provides higher assurance of authenticity and integrity, and facilitates
non-repudiability in digital transactions. Singpass users are issued identity
certificates by the National Certification Authority, as a means of
authenticating a person’s identity for greater identity assurance. For instance,
when digitally signing a document using the Singpass app, the signature is
cryptographically linked to the user and validated at the point of signing,
minimising the risk of fraud.

Easy to use for everyone

To ensure Singpass services are easily accessible, key transactional pages on
the Singpass website and app will be made available in Singapore’s four official
languages by end of this year. More authentication methods have also been
introduced to make digital transactions fuss-free for everyone. Users without
smartphones can authenticate easily by receiving One-Time Passwords via SMS or
with a quick scan of their face using Face Verification[2] on web browsers or at
kiosks. These features enable users without mobile devices to continue accessing
services with ease.

Kwok Quek Sin, Senior Director for National Digital Identity at GovTech, said,
“From Myinfo to Singpass app, Face Verification, digital signing and more, we
are heartened by the strong adoption from both Singapore residents and
businesses in the past few years, and will continue to roll out new products and
features on the national digital identity platform. With this brand refresh, we
want to ensure that Singpass continues to deliver value, while developing
digital capabilities necessary for the growth of a trusted digital ecosystem.
The new brand offers an exciting glimpse into the possibilities and future of
our Smart Nation – one that is enabled by the trusted national digital identity,
a platform which we can rely on for all of our transactions.”

--------------------------------------------------------------------------------


[1] You may be required to produce your physical NRIC/long-term pass card, if
required by law (e.g. at polling stations for elections), or if the agency or
business requires it for specific transactions.


[2] Face Verification is used as an additional layer of authentication to
ascertain that the user is physically present during a transaction.

--------------------------------------------------------------------------------

Related Resources

 * Annex A – Singpass Factsheet

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ISSUED BY THE GOVERNMENT TECHNOLOGY AGENCY

--------------------------------------------------------------------------------

About Government Technology Agency

The Government Technology Agency (GovTech) is the lead agency driving
Singapore’s Smart Nation initiative and public sector digital transformation. As
the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS),
GovTech develops the Singapore Government’s capabilities in Data Science &
Artificial Intelligence, Application Development, Sensors & IoT, Digital
Infrastructure, and Cybersecurity.

GovTech supports public agencies to manage enterprise IT operations and develop
new digital products for citizens and businesses. GovTech is the public sector
lead for cybersecurity, and oversees key government ICT infrastructure, as well
as regulates ICT procurement, data protection and security in the public sector.
GovTech is a Statutory Board under the Smart Nation and Digital Government Group
(SNDGG) in the Prime Minister’s Office.

For more information, please visit www.tech.gov.sg.

--------------------------------------------------------------------------------

For media clarifications, please contact:


Serene Chan (Ms)
Assistant Manager
Communications and Marketing Group, GovTech
Email: Serene_CHAN@tech.gov.sg


Tjan Hui Min (Ms)
Manager
Communications and Marketing Group, GovTech
Email: TJAN_Hui_Min@tech.gov.sg

--------------------------------------------------------------------------------

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https://www.tech.gov.sg/media/media-releases/2021-03-04-refreshed-singpass


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Last Updated 17 Sep 2021

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