help.dropbox.com
Open in
urlscan Pro
18.244.18.18
Public Scan
Submitted URL: https://help.dropbox.com/files-folders/restore-delete/data-retention-policy
Effective URL: https://help.dropbox.com/account-settings/data-retention-policy
Submission: On May 15 via api from IE — Scanned from DE
Effective URL: https://help.dropbox.com/account-settings/data-retention-policy
Submission: On May 15 via api from IE — Scanned from DE
Form analysis 1 forms found in the DOM
<form class="hp04-helpfulness__form">
<p class="hp04-helpfulness__dialog-copy hp04-helpfulness__sorry">We’re sorry to hear that. <br>Let us know how we can improve.</p>
<p class="hp04-helpfulness__dialog-copy hp04-helpfulness__thanks">Thanks for your feedback! <br>Let us know how this article helped.</p>
<textarea class="hp04-helpfulness__input" autofocus="true" required="true" rows="10" cols="50" maxlength="600"></textarea>
<button class="hp04-helpfulness__submit">Submit<svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg">
<path d="M5 11.75H17M11.75 5.25L18 11.75L11.75 18.25" stroke="#1E1919" stroke-width="1.5" stroke-miterlimit="10"></path>
</svg>
</button>
</form>Text Content
Open/close menu
* Help center
* Community
* Dropbox learn
* Contact support
* Help center
* Community
* Dropbox learn
* Contact support
Open/close search
Clear
SearchLoading
Help center
* Using Dropbox
* Create and upload
* Delete and restore
* Organize
* Share
* Sync
* View and edit
* Account
* Account access
* Account settings
* Billing
* Plans
* Security
* Storage space
* Installs
* Integrations
* Products
* Dropbox Backup
* Dropbox Capture
* Dropbox Sign
* Dropbox Dash
* Dropbox Passwords
* Dropbox Replay
* Dropbox Transfer
* Get started
Clear
SearchLoading
* Dropbox Help Center - How to use Dropbox
* Account settings
* How long does Dropbox keep my deleted files and information?
...
HOW LONG DOES DROPBOX KEEP MY DELETED FILES AND INFORMATION?
Updated Apr 26, 2024
Permanently deleting files Deleting your Dropbox accountDeleting Send and track
files
Dropbox saves deleted and previous versions of files for a specific period of
time so you can recover them if desired. After that time, the deleted files are
marked for permanent deletion in our system and are removed from our storage
servers. Once they’ve been deleted, they can no longer be recovered or restored.
Your default file recovery period depends on your Dropbox plan:
* Dropbox Basic, Plus, and Family customers have 30 days.
* Dropbox Professional, Standard, Essentials, and Dropbox team users have 180
days.
* Dropbox Advanced, Enterprise, Education, and Dropbox team Plus users have 365
days.
However, there are several add-ons that extend your file recovery period. Learn
more about extended version history.
highlighter icon
Note: Files may be permanently deleted before the end of the file recovery
period if they are part of a data disposition policy.
PERMANENTLY DELETING FILES
When you mark files for permanent deletion, you can initiate the deletion of
your files from our servers immediately.
Learn how to permanently delete files.
If you’re a member of a Dropbox team account, your team admin may have limited
your ability to permanently delete files.
DELETING YOUR DROPBOX ACCOUNT
If you delete your Dropbox Basic, Plus, Family, Professional, or Essentials
account, we’ll initiate deletion of the files you store on your account.
See the Retention section of our Privacy Policy for more details.
If you’re a member of a Dropbox team account, only your admin can disable your
account and delete your files.
DELETING SEND AND TRACK FILES
Deleting files in the “Send and track” folder Deleting files from your Dropbox
account Deleting files in the Send and track feature
Adding a file to the Send and track feature from your local drive, OneDrive, or
Google Drive creates a file copy in the “Send and track” folder. This copy takes
up storage space and counts towards your storage limit.
Deleting this copy from the “Send and track” folder automatically removes the
file stored in Send and track, along with any associated metadata and analytics.
Restoring the file copy restores the Send and track file and its data.
Adding a file to Send and track directly from your Dropbox account doesn’t
create an additional file copy in the “Send and track” folder.
Deleting the original file from your Dropbox account automatically removes it,
and any associated metadata and analytics, from Send and track as well.
Restoring the original file restores the Send and track file and its data.
highlighter icon
Note: Deleting file copies in Send and track is permanent. Any metadata and data
analytics associated with that file can’t be recovered, even if the source file
is left intact.
Deleting files directly in Send and track won’t affect the source files in your
Dropbox account, local drive, OneDrive, Google Drive, or the “Send and track”
folder.
warning icon
Important:
* Standard file recovery periods and options don’t apply to files deleted
directly from the Send and track feature. Deleting a file from Send and track
is permanent, and any associated metadata or data analytics can’t be
recovered once the file is deleted.
* Any files added to Send and track before February 15, 2024 won’t be added to
the “Send and track” folder on your Dropbox account. Deleting these files is
permanent, and any associated metadata or data analytics can’t be recovered
once the files are deleted.
Was this article helpful?
Yes, thanks!
Not really
We’re sorry to hear that.
Let us know how we can improve.
Thanks for your feedback!
Let us know how this article helped.
Submit
Thanks for your feedback!
COMMUNITY ANSWERS
* Account inactive for years but still received 6-digit code when I tried to
sign in
Posted by: Trey3 244 days ago
4640
35
0
OTHER WAYS TO GET HELP
Community
X
Contact support
* DROPBOX
* Desktop app
* Mobile apps
* Integrations
* Features
* Solutions
* Security
* Early access
* Templates
*
* PRODUCTS
* Plus
* Professional
* Business
* Enterprise
* Dash (beta)
* Dropbox Sign
* DocSend
* Plans
* Product updates
* FEATURES
* Send large files
* Send long videos
* Cloud photo storage
* Secure file transfer
* Password manager
* Cloud backup
* Edit PDFs
* Electronic signatures
* Screen recorder
* Transcribe videos
* SUPPORT
* Help center
* Contact us
* Cancel contract
* Cancel contract
* Cancel contract
* Privacy & terms
* Cookie policy
* Cookies & CCPA preferences
* AI principles
* Sitemap
* Learning resources
* RESOURCES
* Blog
* Customer stories
* Resources library
* Developers
* Community forum
* Referrals
* Reseller partners
* Developers
* Integrations partners
* Find a partner
* COMPANY
* About us
* Jobs
* Investor relations
* ESG
CHOOSE A LANGUAGE
* Bahasa Indonesia
* Bahasa Malaysia
* Dansk
* Deutsch
* English (Australia)
* English (United Kingdom)
* English (United States)
* Español (España)
* Español (Latinoamérica)
* Français (France)
* Italiano
* Nederlands
* Norsk (bokmål)
* Polski
* Português (Brasil)
* Pусский
* Svenska
* Українська
* ไทย
* 中文（简体）
* 中文（繁體）
* 日本語
* 한국어
English (United States)