visitor.chat Open in urlscan Pro
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WELCOME TO
VISITOR CHAT

Keep your business open 24/7 with industry specific chat operators. Deliver Live
Chat, SMS & Messenger leads across multiple URLs, locations and departments,
integrated into one chat management, back office and reporting suite.


Log In

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WHAT IS VISITOR CHAT?

Providers of Fully Managed Live Chat Processes and Software, specializing in
Automotive, Property, Recruitment and Telecoms

1


KEY INSIGHTS

Detailed performance reports are made available from the Visitor Chat Reporting
Suite. Monitor and track campaign success by website, department, stock type and
more

2


USEFUL SYSTEM INTEGRATIONS

Visitor Chat software connects with customers across multiple platforms
(Web/Portal/SMS and Social Media), integrated into one seamless chat management,
back office and reporting system

3


UNIQUE EXPERIENCES

Working with an Account Manager, you'll receive a brand-compliant chat UI for
your website, incorporating your colors, theme and logo. Unique chat flow
processes provide a brand appropriate and tailored chat experience for customers


SYSTEM OVERVIEW

Inside Visitor Chats enterprise level reporting suite, you'll find the metrics
for effective contact centre management.

Tracking productivity, performance, availability and scheduling by teams or by
agent puts practical and beneficial data at your fingertips.

Book a Demonstration



ADDITIONAL SOFTWARE FEATURES



 * GDPR/CCPA compliant chat system
 * Optional chat handover between BPO agents and internal staff
 * "Guide-to feature" to help customers navigate stock and website
 * Intelligent system lead routing for multi-location/departments
 * Open book transcript reporting
 * Google Analytic Integration




SERVICE OVERVIEW

Get the most out of Visitor Chat

SYSTEM

A modern and intuitive platform, accessible via browser or Desktop Application

CUSTOM DESIGNS

A unique User Interface that reflects your brand

INTEGRATIONS

Intergrates with DMS and CRM systems for automated lead loading via API

CLEAN CODES

Optimized coding to minimize chat feature loading times

RESPONSIVE DESIGN

Built to display on any device (mobile, desktop, tablet)

EASY TO USE

Accessibility features included

AVAILABLE EVERYWHERE

Software is accessible across your advertising space

AND MORE

SMS/Whatsapp/Facebook Marketplace functionality

Chats Managed 1000000 +
Happy Clients 1500 +
Active Accounts 5000 +
Service Rating 4.8/5

Visitor Chat is a service driven Live Chat company that helps businesses to
enhance customer relationships. The passionate team at Visitor Chat are
dedicated to helping our clients reach the full potential of the service.

Providing a powerful and flexible software solution which scales to meet the
needs of any business is our ultimate objective.

Find out more

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SEE WHAT OUR CUSTOMERS SAY ABOUT VISITOR CHAT



DAVE MURDEN

We have been using Visitor Chat for around 3 years and the service has been
consistent and reliable throughout. Customer can enquire 24/7 and get a human
operator.

STUART HARRISON

Great service, the chatbox has increased my leads by over 150%. Would highly
recommend. Louise has been a fantastic account manager from the beginning,
putting me at ease and confidently answering any queries I had. Absolutely no
issues with the product or the customer service.

ELITE VEHICLES DIRECT LTD

Always great service from the team, helps us dealers when we are out of hours or
tied up with other customers. New customers are not kept waiting for a response.

ROWES GARAGES

We couldn't recommend Alix and the team at Visitor Chat enough! Prompt and
professional, their live chat service and management is great!

JAMIE CAPLE

Fabulous service and a truly world class product which helps us sell more cars
and increases customer satisfaction too. Highly recommended.

JOSEPH COLLER

Great feature we use on our website, really allows us to offer a 24 hour service
to our customers

JACK FORTUNE

Great tool to have implemented into your website. I definitely feels it gives
customers some sort of reassurance they can talk to someone at all times.

DAVE MURDEN

We have been using Visitor Chat for around 3 years and the service has been
consistent and reliable throughout. Customer can enquire 24/7 and get a human
operator.

STUART HARRISON

Great service, the chatbox has increased my leads by over 150%. Would highly
recommend. Louise has been a fantastic account manager from the beginning,
putting me at ease and confidently answering any queries I had. Absolutely no
issues with the product or the customer service.

ELITE VEHICLES DIRECT LTD

Always great service from the team, helps us dealers when we are out of hours or
tied up with other customers. New customers are not kept waiting for a response.

ROWES GARAGES

We couldn't recommend Alix and the team at Visitor Chat enough! Prompt and
professional, their live chat service and management is great!

JAMIE CAPLE

Fabulous service and a truly world class product which helps us sell more cars
and increases customer satisfaction too. Highly recommended.

JOSEPH COLLER

Great feature we use on our website, really allows us to offer a 24 hour service
to our customers

JACK FORTUNE

Great tool to have implemented into your website. I definitely feels it gives
customers some sort of reassurance they can talk to someone at all times.

DAVE MURDEN

We have been using Visitor Chat for around 3 years and the service has been
consistent and reliable throughout. Customer can enquire 24/7 and get a human
operator.





BUILD YOUR PACKAGE
WITH VISITOR CHAT

At Visitor Chat we understand that every business is different.
In order to provide you with a tailored quote, please complete the following
information.




CHOOSE A VISITOR CHAT PACKAGE



SELF MANAGED

Would you like to manage all Live Chat interactions in-house? Our software will
allow your team to connect with customers.

JOINT MANAGED

Want to keep an element of your Live Chat solution in-house but don't want to
miss out on additional business? Our backup team helps reduce missed
opportunities.

FULLY MANAGED

We'll manage your digital messaging for you 24/7, distributing leads to your
sales team.


NEXT, SELECT A NUMBER OF BRANCHES/LOCATIONS


3




1
20+


DO YOU REQUIRE A DEMONSTRATION?


YES

NO




All fields required *

Company Name


Your Name


Phone


Email Address


Please fill in all fields before submitting your request

Thank you, one of our team will be in touch soon...
Submit


FREQUENTLY ASKED QUESTIONS

Here are some quick answers to the most popular customer questions

Can Visitor Chat provide unique responses?
Yes, Visitor Chat will work with you to create a unique live chat experience for
your website visitors.
Do you provide 24/7 chat coverage?
Our most popular package. Our chat team can be made available 24/7/365 to answer
chats for your business.
What are the service fees?
Visitor Chat provides a tailored approach to Live Chat. Our clients range from
low to high volume traffic websites. Complete our "Build a Package" form to
receive a quote.
Can my company manage our own chats?
Yes, Visitor Chat provides chat software which is simple enough for an
individual to use and powerful enough for large contact centres.



VISITOR CHAT NEWS

Discover the latest news from Visitor Chat

SASHA FORD BECOMES OPERATIONS DIRECTOR AT VISITOR CHAT!

We are so pleased and delighted to announce that Sasha Kerslick was recently
appointed as Visitor Chat's Operations Director. Sasha's achievements S...



WHAT IS AUTOMOTIVE LIVE CHAT?

Automotive live chat is taking the motor trading industry by storm, but why?
Philip Tissot, Director at Visitor Chat, explains. As a business profes...



CHRIS WATERIDGE BECOMES MANAGING DIRECTOR AT VISITOR CHAT!

A well overdue announcement We are so excited and proud to announce that Chris
Wateridge was recently appointed as Visitor Chat’s Managing Dir...



WHAT'S THE DIFFERENCE BETWEEN MANAGED LIVE CHAT AND SELF-MANAGED LIVE CHAT?

In a world where Twitter is quicker to report world news than the BBC, next-day
delivery is still too slow and fast food will never be fast enough. ...



VISITOR CHAT IS ATTENDING AM LIVE!

Visitor Chat is attending AM Live to showcase our automotive live chat software,
and we'd love to see you there! Come over to stand C13 and say hell...



SASHA FORD BECOMES OPERATIONS DIRECTOR AT VISITOR CHAT!

We are so pleased and delighted to announce that Sasha Kerslick was recently
appointed as Visitor Chat's Operations Director. Sasha's achievements S...



WHAT IS AUTOMOTIVE LIVE CHAT?

Automotive live chat is taking the motor trading industry by storm, but why?
Philip Tissot, Director at Visitor Chat, explains. As a business profes...



CHRIS WATERIDGE BECOMES MANAGING DIRECTOR AT VISITOR CHAT!

A well overdue announcement We are so excited and proud to announce that Chris
Wateridge was recently appointed as Visitor Chat’s Managing Dir...



WHAT'S THE DIFFERENCE BETWEEN MANAGED LIVE CHAT AND SELF-MANAGED LIVE CHAT?

In a world where Twitter is quicker to report world news than the BBC, next-day
delivery is still too slow and fast food will never be fast enough. ...



VISITOR CHAT IS ATTENDING AM LIVE!

Visitor Chat is attending AM Live to showcase our automotive live chat software,
and we'd love to see you there! Come over to stand C13 and say hell...



SASHA FORD BECOMES OPERATIONS DIRECTOR AT VISITOR CHAT!

We are so pleased and delighted to announce that Sasha Kerslick was recently
appointed as Visitor Chat's Operations Director. Sasha's achievements S...






GET IN TOUCH


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Thank You, Your message has been received. . ×

ADDRESS

Suite 2f, Building 4000, Lakeside North Harbour, Portsmouth PO6 3FT
4590 MacArthur Blvd #542, Newport Beach, CA 92660, United States.

PHONE

02382 350130
+1 949-763-3046
Mon-Fri: 9AM -6PM


MAIL

Sales Enquiry sales@visitor.chat
Support Enquiry helpdesk@visitor.chat


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Copyright © 2023 Visitor Chat Ltd. Registered in England & Wales. Company No.
09804738


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Customer Reviews

CUSTOMER REVIEWS

×
EXCELLENT
106 reviews on

Dave
June 10, 2023
Great company to work with. Get loads of leads through the service and our
account manager Ellis is always on hand when we need her. Would recommend to
anyone.
 
Richard Glover
June 9, 2023
Drive have been using Visitor chat for a while and are really happy with the
prodcut and pricing. The onboarding process was really simple and account
management from Abbie has been great!
 
WAV Vehicles
June 8, 2023
We have been with visitor chat for number of years now, provide great leads,
thanks Jess Ellis
 
M4minibuscentre
June 8, 2023
We have been using visitor chats for years. They provide a great service
especially when our office is closed. They capture customers details so we can
call or email the customer when we are open again.
 
KDS Automotive
June 5, 2023
We have been using Visitor Chat on our website for 2 months now and have had
very positive results.
Since then we wanted to add this service to our Autotrader adverts. Our account
manager (Nina) helped us add the package to our Autotrader platform and we are
so far very happy.
Great service and customer experience from Nina and a swift set up (we went live
the same day).
We are very happy, thank you.
KDS Automotive
 
Emmanuel Haastrup
May 16, 2023
Excellent Service they provide.
 
Marc Pearce
April 28, 2023
Excellent service from the team at Visitor Chat. From initial discussions at AM
Live with Ella and support from Greg to get us on board through to final
integration with Ellis you couldn't ask for a better team.
 
Lee Fishwick
April 20, 2023
Amazing Facility Provider: we have genuinely tried all the others and this is
above and beyond.
 
Scott Ryder
April 19, 2023
We have been using visitor chat for a number of years now and have always been
very happy with the service provided. It is great value and a very useful
addition to our website. Highly recommended.
 
Khalid Alim
April 14, 2023
Recently taken on board visitor chat package incorporated onto the website and
Facebook page, Abbie was brilliant from the get go in terms of setting the
account up to following up with follow up calls quarterly for feedbacks and tips
on where to invest money into in order to generate quality leads. Have seen a
difference in traffic to the website which had lead to sales! wicked work Abbie
catch up soon!
 
Car Capital
April 12, 2023
We have been using visitor chat for more than 5 years now, excellent service.
Highly recommended!
 
Stephen Glasbey
March 27, 2023
We have been using visitor chat fro some time. The leads have been very
consistent and of good quality. Would highly recommend.
 
Jamie Green
March 20, 2023
It's only recently we have put the visitor chat on our website, but from the
first week the help, training and reply times have been extremely fast (thanks
Ellis), and suprisingly we are operating at a 92% chat to lead ratio from chats
operated by visitor chat. I say suprisingly, as we were sceptical of the quoted
conversion rate, but it has exceeded our expectation.
 
Dan Nathan
March 10, 2023
Customer service is great :) Thank you to Max for all his help!
 
Somerset Trade campers
February 17, 2023
Excellent company to deal with. Just had a very productive conversation with
Ellis who was very professional. Easy to set up and great value for money to
generate more sales. Highly recommend
 
Ricky Fenby
February 13, 2023
We started with Visitor Chat 6 months ago. Abbie-Rose, our account manager,
makes everything very simple and explains everything perfectly. We noticed our
leads increasing and then went onto the enhanced package in December and have
noticed them increase again. Fully recommend.
 
Auditechnik Centre
February 10, 2023
Abbie is our account manager and we are very well looked after . Our leads
contain good content and it helps with all our late night enquiries .
 
Ian Laverick
January 6, 2023
Very useful service, would recommend. Speak to Max!
 
Bill Bye
December 23, 2022
Great services that captures leads 24/7. I would recommend them to any business
owner.
 
Scott Harris
December 22, 2022
I would highly recommend using Visitor Chat for your busines. The online chat
system is easy to use, and the team are very helpful.
 
Jena Abdullah
December 15, 2022
Ellis helped me get everything setup so I can start answering our chats. She was
so helpful and so pleasant to speak with! Such great customer service!
 
Johnny Burch
December 15, 2022
We have been using Visitor Chat for over a year now and find it a great service
to have. It creates loads of leads for us and provides us with great information
on the leads. Their staff are brilliant too and call every few months to see if
they can improve their service. Our account manager Max is brilliant. Great
buinsess!!
 
Kevin Gardner
December 13, 2022
Excellent company to work with, my account manager Louise Harrison is very
helpful
 
Victoria Elmore
December 7, 2022
We started using Visitor chat around 2 months ago and absolutely love it! Our
onboarding with Ellis was seamless and she was there to assist us every step of
the way including speaking to our marketing company who manage our site
directly. We have had a huge spike in leads which we have nearly all converted
to sales. The Admin portal also gives us an in-depth insight on our website
visitors and where they have come from, along with other great features. Would
highly recommend Visitor Chat and Ellis to anyone!
 
TRADE CARS & COMMERCIALS (TC&C LTD)
November 29, 2022
We have used Visitor chat for a number of years and find their services to have
been a great tool delivering leads from our website and bridging contact from
other advertising platforms. The platform itself is very easy to use and their
staff are always very helpful. A big thank you to Max too, who has just taken
care of some queries today and continued to go through our services ensuring
everything is working as it should.
 
Westhoughton Motors
November 23, 2022
This company offers a great service at a very competitive price. I have dealt
with this company for a number of years and my account manager max cannot do
enough to help. If anyone is looking for live chat features this is the place to
go.

Keep the great work up and thank you for the continued help in growing my
business and increasing our sales.
 
marc handscomb
November 23, 2022
Good company, great to work with. Good service.
 
Michael Robinson
November 21, 2022
Great Company to deal with, really helps with our leads.
 
jake
November 18, 2022
We've used visitor chat for many years now, and from initial contact right up
until today, the service we have received has been second to none. not only that
but when we require changes to the service, or the way we received the logs,
these are dealt with swiftly!
highly recommend them.
 
John Barnes
November 17, 2022
We have a motor company selling vehicles and we started using Visitor Chat on
our website and Autotrader adverts this year, this has been absolutely massive
for us its a fantastic selling tool for us to take sales enquiries, we have seen
our sales go higher, and also a big shoutout to my account manager Ellis
Beasley, she has been fantastic at monitoring this for us and always helping and
checking in on us to make sure this is working for the business.