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WEBINAR




BUILDING SOCIAL SERVICES CAPACITY TO IMPROVE CLIENT OUTCOMES


OVERVIEW

JULY 26
10AM PT, 1PM ET


Register

Social services provide a vital safety net for a community’s most vulnerable
children, adults and families. However, navigating these services and
determining eligibility can be a complex, confusing process for both recipients
and workers.

Most agencies have already established a digital presence to better serve
clients and expand capacity, but their websites and digital channels often fall
short when it comes to accessibility, user experience, and relevant, up-to-date
content.

Join this webinar on July 26 at 10am PT/1pm ET to discuss web modernization
technologies and best practices that allow agencies to rapidly expand capacity
and provide the timely, high-quality engagement that leads to better client
outcomes.

In this webinar, we will discuss the following technology-driven approaches to
building capacity:

 * Content efficiency/findability
 * Human-centered design practices
 * Self-service/automation
 * Customer journey and web analytics


SPEAKERS


CAROLE HUSSEY — MODERATOR

SENIOR FELLOW, CENTER FOR DIGITAL GOVERNMENT

Carole Hussey is a Senior Fellow for the Center for Digital Government. Carole
is the Founder of Evolv Strategy Group, an Health and Human Services (HHS)
market strategy firm. As a seasoned HHS advisor, Carole has more than twenty
years of experience providing consultative services to state and local
government agencies. Her depth of expertise is oriented toward transformation of
cross-programmatic service delivery models, enabled by modern technology
solutions. Prior to starting Evolv Strategy Group, Carole served in a number of
leadership positions in national consulting firms serving the HHS market. She is
on the Board of Directors for the Human Services Information Technology Advisory
Group (HSITAG) and volunteers with several non-profit organizations in support
of transition aged youth. Carole is a graduate of Duquesne University.


JENNIFER KENT

SENIOR FELLOW, CENTER FOR DIGITAL GOVERNMENT

Jennifer Kent has more than fifteen years of extensive health administration and
policy experience in California that spans over three gubernatorial
administrations and encompasses both private and public delivery systems. As
Director, Kent oversaw the second largest public healthcare system in the nation
with an annual budget of over $100B and serving approximately 13 million
Californians. She oversaw the administration of twenty-four managed care plans
as well as 56 county behavioral health plans. Kent has also held leadership
roles in the Health & Human Services Agency and Governor’s offices as well as
experience in the private sector as a lobbyist, consultant and association
executive.


TREY LONG

INTEGRATED ELIGIBILITY AND STATE-BASED MARKETPLACE LEADER, HEALTH AND HUMAN
SERVICES, AMAZON WEB SERVICES

Trey Long is the Integrated Eligibility (IE) and State-Based Marketplace (SBM)
Leader on the Health and Human Services team at Amazon Web Services (AWS). He
helps state agencies that administer programs like SNAP, TANF, and Medicaid
increase their effectiveness and control cost to better serve the vulnerable
populations in their jurisdictions. Trey previously served in a number of roles
for the District of Columbia, including as a member of the mayor’s Healthcare
Reform Implementation Committee (HRIC), as the Program Office Director for the
first release of the DC Access System (DCAS), and as a Deputy Administrator at
the Department of Human Services (DHS). While leading the DHS Division of
Program Operations (DPO), Trey drove transformational change that reduced manual
effort for eligibility workers and revolutionized the customer service
experience for beneficiaries. Before joining the DC government, Trey was the HHS
Strategy Lead and national Healthcare Reform coordinator for Accenture’s Health
& Public Sector practice. In that role, he led consulting engagements that
ranged from rapid management consulting assessments to large-scale, multi-year,
statewide system implementations. He is located in Austin, Texas.


TODD WOLFF

HHS TECHNICAL LEAD, ADOBE

Todd serves as the technical lead for Adobe’s Health & Human Services (HHS)
practice, responsible for translating complex technical concepts and ideas into
a shared vision that can be understood by both executives and IT stakeholders.
Todd has over 12 years’ experience working with HHS agencies - using technology
to make a positive difference in the lives of the people they serve.


SPONSORED BY



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Email  *
Zip Code  *

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BUILDING SOCIAL SERVICES CAPACITY TO IMPROVE CLIENT OUTCOMES

WEDNESDAY, JULY 26, 2023

10:00 AM PT / 1:00 PM ET

For questions or to register, contact:
Lee Vang
(800) 940-6039 ext. 1407
lvang@govtech.com 


We accommodate those with disabilities. For assistance, please email
lvang@govtech.com.