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 * Support
 * Sign In
 * Get a Demo
 * Contact Us

Get a Demo
 * Knowledge Base Software
   * Features
   * Improve Employee Performance
     * Standard Operating Procedures
     * Call Flows
     * Troubleshooting Guides
     * Context-Sensitive Help (for Employees)
     * Online Searchable Knowledge Base
     * Courses
   * Create & Manage Content
     * Content Creation
     * Knowledge Base Article Types
     * Author Action Panel
     * Authoring Management
     * Permissions Management
     * Content Certification
     * Notifications
   * Measure Your Results
     * Analytics
   * Integrations
   * Knowledge Base Demo Videos
 * Training & Performance Support
   * Employee Performance Support
   * New-Hire Training & Onboarding
 * Coaching
   * Overview
   * Find & Follow Workshop
   * Content Coaching
   * Content Optimization
   * Content Migration Services
 * Pricing
 * Use Cases
   * For Internal Operations
   * For Contact Centers
   * For Credit Unions
   * Customer Stories
 * Resources
   * Learning Center
   * Substack
   * Knowledge Base 101
   * Find & Follow
     * The Book
     * The Course
     * The Webinars
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 * Our Company
   * About Us
   * Careers

Knowledge Base Software
Training & Performance Support
Coaching
Pricing
Use Cases
Resources
Our Company
Support
Sign In
Get a Demo
Contact Us
Get a Demo
Back
Features
Improve Employee Performance
Create & Manage Content
Measure Your Results
Integrations
Knowledge Base Demo Videos
Back
Standard Operating Procedures
Call Flows
Troubleshooting Guides
Context-Sensitive Help (for Employees)
Online Searchable Knowledge Base
Courses
Back
Content Creation
Knowledge Base Article Types
Author Action Panel
Authoring Management
Permissions Management
Content Certification
Notifications
Back
Analytics
Back
Employee Performance Support
New-Hire Training & Onboarding
Back
Overview
Find & Follow Workshop
Content Coaching
Content Optimization
Content Migration Services
Back
For Internal Operations
For Contact Centers
For Credit Unions
Customer Stories
Back
Learning Center
Substack
Knowledge Base 101
Find & Follow
Back
The Book
The Course
The Webinars
Implementation Help
Resource Center
Back
About Us
Careers



KNOWLEDGE BASE SOFTWARE FOR BETTER EMPLOYEE TRAINING & PERFORMANCE

Train, onboard, and support employee performance with the Find & Follow
Framework and knowledge base software.

Get a Live Demo

See ScreenSteps in Action




CONFIDENT EMPLOYEES START WITH BETTER KNOWLEDGE TRANSFER

When employees rely on memorization and tribal knowledge to perform tasks or
solve problems, things feel chaotic. Mistakes get made, employees lose
confidence, and managers get burnt out. 

There's a better way to work and train, and it starts with rethinking the way
you transfer knowledge.


Watch the video!

ScreenSteps explained in 2 minutes




TOOLS, FRAMEWORKS, & HABITS FOR MORE CONFIDENT EMPLOYEES

With the right technology, frameworks, and habits, employees feel confident
handling any task, no matter the complexity. 

Technology

KNOWLEDGE BASE SOFTWARE

Create a single source of truth with an all-in-one knowledge hub for better
employee onboarding & performance. 

Explore the Software

Methodology

FIND & FOLLOW FRAMEWORK

Transform the way your employees work & train with a framework built for the
modern workplace. 

Learn the Framework

Habits

COACHING & WORKSHOPS

Become a knowledge champion with one-on-one coaching, workshops, and bootcamps
to guarantee success.

See Coaching Services

Get Started With a Live Demo




TAKE THE FIRST STEP TOWARDS MORE CONFIDENT EMPLOYEES

Trusted by tens of thousands of knowledge champions worldwide.

Get Started With a Live Demo



Knowledge Base Software


CREATE AN INTERNAL GOOGLE WITH A CENTRALIZED KNOWLEDGE HUB

Say goodbye to tribal knowledge and 20-page PDFs that no one uses.

Create a centralized knowledge hub with digital guides & foundational training
courses that empower confident, independent, and productive employees. 

Explore Knowledge Base Software



Find & Follow Framework


BOOST CONFIDENCE WITH A BETTER WAY TO WORK & TRAIN

When operational procedures are complex and changing, work feels hard. But it
doesn't have to.

The Find & Follow Framework is a knowledge transfer strategy that completely
changes the way your team supports new and tenured employees. 

The results? Faster onboarding, fewer mistakes, fewer questions, and less stress
(for everyone). 

Explore the Find & Follow Framework



Knowledge Coaching Services


GET EXPERT GUIDANCE, EVERY STEP OF THE WAY

Transforming the way your team works & trains can be daunting. But it doesn't
have to be. 

Work directly with a Knowledge Ops expert to guarantee the success of your new
solution. 

Our coaches are here to help with knowledge base creation, onboarding programs,
Find & Follow implementation, and more.

Explore Coaching Services




FIND & FOLLOW: THE BOOK

In this transformative guide, Greg & Jonathan DeVore provide the key to solving
the knowledge transfer problem and transforming your business.

The results? Confident, productive, and independent employees in 30 days or
less. 

Get Your Copy Now




SEE THE REAL TRANSFORMATIONS TEAMS ARE ACHIEVING WITH SCREENSTEPS AND THE FIND &
FOLLOW FRAMEWORK

When you create a better system for transferring knowledge to your employees
exactly when they need it, you develop confident, independent, and productive
employees. Here are a few examples of the amazing results organizations are
achieving.

0%
Reduction in onboarding time
0%
Decrease in average hold time
0%
Drop in average handle time
0%
Decrease in training budget

Knowledge Ops Success Story

FORTUNE-500 CONTACT CENTER SAVES MILLIONS WITH FULL-SUITE KNOWLEDGE OPS SOLUTION

See How They Did It




CONTACT CENTER SAVES 85% OF ITS TRAINING BUDGET WITH FIND & FOLLOW TRAINING

See How They Did It


CREDIT UNION SCALES UP SEAMLESSLY WITH KNOWLEDGE BASE SOFTWARE

See How They Did It




SEE SCREENSTEPS IN ACTION

Explore our pre-recorded demo videos to see the ScreenSteps knowledge base in
action. 

 * See how ScreenSteps can help your company improve employee performance while
   reducing training time
   
   
 * Get an introduction to ScreenSteps' features and functions and how they work
   
   
 * Watch on-demand demo videos anytime

Watch Pre-Recorded Demo Videos




EMPLOYEE ONBOARDING & PERFORMANCE SUPPORT INSIGHTS TO OPTIMIZE YOUR ORGANIZATION

Explore popular posts from the ScreenSteps Learning Center for tips, tricks,
best practices, and more.


SCREENSTEPS VS TRADITIONAL KNOWLEDGE BASE SOFTWARE

Learn how ScreenStep compares to traditional knowledge base software to
determine which is right for your team.

Compare the Tech


EMPLOYEE TRAINING OR KNOWLEDGE TRANSFER PROBLEM?

Most onboarding & performance challenges are the result of an ineffective
knowledge transfer strategy. 

Watch the Video


HOW MUCH DOES TRIBAL KNOWLEDGE COST?

Tribal knowledge has a significant impact on a business’s efficiency &
productivity. See how much it's costing you.

Learn the Cost

Explore the ScreenSteps Learning Center




TURN YOUR EMPLOYEES INTO EXPERTS WITH KNOWLEDGE BASE SOFTWARE AND THE FIND &
FOLLOW FRAMEWORK TODAY

Schedule time with a ScreenSteps expert to learn how a knowledge base and
training & performance framework can help develop confident employees at your
organization.

Get Started With a Live Demo

Watch Demo Videos

Interactive Call Flows


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A HEADER THAT SUPPORTS YOUR VALUE PROP GOES HERE.

PO Box 801, McLean VA 22101
P: (866) 275-7856



WHY SCREENSTEPS

 * Features
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 * Find & Follow Training
 * For Call Centers
 * For Credit Unions
 * For Business Operations

RESOURCES

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 * Learning Center
 * Find & Follow Book
 * Substack
 * Customer Stories
 * Support

OUR COMPANY

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