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Are your customer expectations changing? | View in browser





2024 Customer Research Review


Hi Shehnaz, 




Would you like a critical friend to review your 2024 customer research plans?


   


In the changing landscape of customer experience, we'd love to offer you a
customer research review meeting to discuss your plans for 2024.

   


Are your customer expectations changing? Is your customer insight is giving you
value for money? Does it lead to changes that improve the experience for
customers? Does it help you make decisions about the future of your business?
All questions we can help answer.





It's up to you what we discuss on the meeting, but here are some of the areas
we're already discussing with our clients:




 * Reviewing existing customer surveys
 * The need for qualitative insight
 * Tactical vs Strategic survey mix
   
 * Questionnaire design
 * Advanced insight
 * Action planning
 * Storytelling and creative communication
 * Employee engagement




You can book a customer research review meeting using our online calendar.

BOOK A MEETING


If you'd like to speak to a member of the team about your customer research
requirements please get in touch by completing our short online form.


 


Best wishes,

The TLF Research Team

More Insight From TLF Research


 


If you're looking for inspiration on creating a customer research programme to
help you deliver a world class customer experience, we've got a wide range of
resources available.


SEARCH THE HUB


The Customer Experience Landscape 2024 - Webinar 07/02/24




Join us for our annual update on the key trends affecting CX and Insight at the
Customer Experience Landscape 2024 Webinar on 07/02/24. We'll give you a
synopsis of the topics you need to keep an eye on, with some facts and figures
to help you make your case to colleagues. What’s hype and what’s real? How much
do things really change from year to year? Stephen Hampshire looks at a range of
trends and predictions for 2024.


REGISTER NOW




Online Training Courses




Created by our customer research experts, our courses focus on developing your
skills and knowledge with video lessons, quizzes and tasks. Using practical
examples, you'll leave with plenty of new ideas on how to implement what you've
learned within you own organisation. From Customer Surveys and Customer Journey
Mapping, to Action Planning and Storytelling we've got a range of subjects to
choose from. Book your place now.

BOOK NOW


The Latest Index of Consumer Sentiment Report




The latest Index of Consumer Sentiment report shows consumer sentiment increase
slightly towards the end of 2023. The report also digs deeper into the link
between consumer sentiment, inflation, and other macroeconomic indicators. A lot
depends on consumers' personal circumstances, life stages, political persuasion,
who they spend time with, and which papers they read. Visit our website to
download your copy now.


DOWNLOAD NOW




The CX Insights Hub




Our CX Insights Hub is an interesting mix of customer experience and research
related content. Searching the Hub you'll find a wide range of content. From
webinars, latest thinking articles, and book reviews, to downloads, the TLF Gems
newsletter and our podcasts. We've designed the Hub to make it as easy as
possible for you to find relevant content. We're adding things all the time, so
you'll always find something new!

SEARCH THE HUB


Keep up to date with us on social!






Please do not reply to this email you can contact us here.

   


TLF Research


Company No. 03145836

Registered Office:

Taylor Hill Mill, Huddersfield,


HD4 6JA

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