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Text Content

 
   
 * Service Co-Pilot
   * Service Co-Pilot Platform
   * Prescriptive Field Service Analytics
   * Intelligent Troubleshooting & Repair
 * Service Co-Pilot
   
   WHAT IS
   SERVICE
   CO-PILOT
   
   Overview
   
   PRESCRIPTIVE ANALYTICS
   FOR YOUR FIELD SERVICES
   
   Service insights
   
   INTELLIGENT TROUBLESHOOTING
   & REPAIR SOFTWARE
   
   Intelligent Triage
 * Customers
   * Customer Stories
   * Industrial Machinery
   * Medical Devices
   * Printing
   * Food Equipment
   * High Tech and Electronics
   * Appliances
 * Customers
   
   CUSTOMER
   STORIES
   
   Overview
   
   INDUSTRIAL MACHINERY
   
   MEDICAL DEVICES
   
   PRINTING
   
   FOOD EQUIPMENT
   
   HIGH TECH AND ELECTRONICS
   
   APPLIANCES

 * Resources
   * 2023 Field Service Benchmark Report
   * Resource Library
 * Blog
 * Company
   * About Us
   * Careers
   * Events
   * Aquant in the News
   * Partner Program
   * Contact Us
   * Security

  Get a Demo


YOUR SERVICE CO-PILOT.


AI THAT GUIDES EVERY STAKEHOLDER TO MAKE THE BEST DECISION FOR EVERY SERVICE
CHALLENGE

Developed specifically for service, Aquant uses Generative AI to surface best
practices from traditional service data and the hidden knowledge of your
workforce experts. Service Co-Pilot continuously learns, future-proofing your
service business. Lower service costs. Improve customer experiences.

See Co-Pilot in Action 2023 Field Service Benchmarks 2023 Field Service
Benchmarks



SOLVE SERVICE ISSUES IN THE FIELD, THE CONTACT
CENTER, OR VIA SELF-SERVICE. GET STRATEGIC
INSIGHTS ABOUT SERVICE PERFORMANCE.

 * 
 * 
 * 

Triage service issues for even the most complex equipment and products. Make
business decisions based on service metrics and trends.

Co-Pilot is available at every point of the service cycle. Anyone, including
customer service agents, technicians in the field, service leaders, and
customers, can get answers to their questions quickly and in a conversational
format.


TRUSTED BY THE WORLD’S MOST SERVICE-ORIENTED BRANDS

DARREN ELMORE

Ricoh

WITH AQUANT, RICOH EXPERIENCED:

 * 20% increase in remote resolution
 * Reduction in Agent onboarding time from 8-10 weeks to 1-2 weeks


DESIGNED BY SERVICE EXPERTS. USED BY SERVICE LEADERS.

Gain deep insights into every aspect of your service operation-find detailed
recommendations to improve efficiency, decrease costs, upskill team, and improve
customer experience with Aquant’s Service Intelligence.

ON AVERAGE, OUR
CUSTOMERS EXPERIENCE:

 * 15%
   
   Increase in first contact resolution

 * 30%
   
   Reduction in cost per warranty claim

 * 34%
   
   Reduction in repeat visits

 * 26%
   
   Reduction in part consumption

E-BOOK

READ THE FIELD SERVICE BENCHMARK REPORT

READ MORE


HERE’S HOW SERVICE CO-PILOT WORKS

Aquant’s Service Co-Pilot merges the best of human intelligence and artificial
intelligence. The technology gets smarter over time by collecting your
historical data and continuously enhancing it with the knowledge of your
top-performing employees. It integrates seamlessly within your natural service
workflow, providing personalized guidance throughout the entire service process.




Aquant’s domain-specific Natural Language Processing engine analyzes your
structured and unstructured service data, including work orders, machine logs,
service manuals, and free text notes.

Co-Pilot extracts the tribal knowledge of your subject matter experts and
“datafies” it - turning it into data and continuously learning from it.
Democratize knowledge. Aquant’s Generative AI-infused Co-Pilot gives users the
right answers to service problems, even if they don’t know the right question.



SERVICE CO-PILOT IMPROVES OUTCOMES
AT EVERY STAGE OF THE SERVICE LIFECYCLE

Aquant will help you shift service left. Break the service-as-usual cycle that
results in higher costs and customer escalations.



 * FOR YOUR
   SERVICE LEADERS
 * FOR YOUR
   CALL CENTER
 * FOR YOUR
   SERVICE TECHNICIANS
 * FOR YOUR
   CUSTOMERS


FOR YOUR
SERVICE LEADERS

HOW AQUANT WORKS

PRESCRIPTIVE ANALYTICS FOR FIELD SERVICE LEADERS

Analyze workforce performance, customer risk, and product quality trends.




FOR YOUR
CALL CENTER

HOW AQUANT WORKS

TRIAGE & TROUBLESHOOTING FOR PHONE FIXES

The most accurate troubleshooting & diagnostics for call center teams - faster
customer support and fewer unnecessary truck rolls.




FOR YOUR
SERVICE TECHNICIANS

HOW AQUANT WORKS

TRIAGE & TROUBLESHOOTING IN THE FIELD

The most accurate repair and maintenance recommendations for field techs
directly on their mobile devices.


FOR YOUR
CUSTOMERS

HOW AQUANT WORKS

TRIAGE & TROUBLESHOOTING ON YOUR WEBSITE

The most accurate troubleshooting & diagnostics for end-users visiting your
website - faster customer support and fewer unnecessary service calls.




GET STARTED WITH AQUANT

See just how easy it is to find opportunities to level-up
your service management

Request a Demo



READY TO TAKE YOUR SERVICE OPERATION TO THE NEXT LEVEL?

Request a demo
 * Service Co-Pilot
   * Service Co-Pilot Platform
   * Prescriptive Analytics for Field Service
   * Intelligent Troubleshooting & Repair Software
 * Resources
   * 2023 Field Service Benchmark Report
   * Resource Library
 * Blog
 * Company
   * About Us
   * Careers
   * Events
   * Partner Program
   * Contact Us
   * Security


© 2023 Aquant  | Privacy Policy